Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Waste management providers ensure waste is handled safely and in compliance with regulations.

Management 312

Management Operations Department Stores Electronics 312

Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores.

Management 277

Management Fulfillment Technology Operations 277

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. In addition to streamlining digital fulfillment and inventory handling, the platform offers seamless integration with order management systems.

Fulfillment 287

Fulfillment Improvements Management Omnichannel 287

Retail TouchPoints

JANUARY 1, 2025

How can Retailers Improve Post-Purchase Using an Order Management System (OMS)? And while CX matters foremost, to enable the ever-growing focus on post-purchase, including AI-based experiences, superior architecture and data management is almost as critical as the functions themselves!

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 264

Electronics Improvements Management Marketing 264

Forrester eCommerce

JANUARY 20, 2025

I’m pleased to announce the publication today of the Forrester IT Management Systems Architecture. Unlike other business areas, the discipline of IT management still relies on point, best-of-breed solutions, which require extensive integration to make them all work together.

Management 195

Management Technology Information Other 195

Forrester eCommerce

JUNE 10, 2024

Today Forrester is publishing new research revealing that, all else being equal, B2B sales leaders achieve better revenue results when they hire first-line sales managers (FLSMs) externally, rather than promoting individual contributors (ICs). Our advice […]

Management 407

Management B2B Customer 407

lateshipment

MARCH 3, 2025

This is where proper returns management and reverse logistics come in like last-minute superheroes you can rely on to ensure your online business can handle returns without breaking the bank. In the world of e-commerce, an effective reverse logistics and returns management system is no longer a nice add-on; its a must.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Forrester eCommerce

JUNE 24, 2024

Learn how combining knowledge management and generative AI can unlock a new level of knowledge-sharing and collaboration in your organization. To stay ahead of competition, organizations must enable seamless information-sharing across departments.

Management 418

Management Information Technology Operations 418

Forrester eCommerce

JANUARY 30, 2025

The proactive security market is consolidating further as exposure management vendor Tenable announced its intent to acquire Vulcan Cyber, a unified vulnerability management (UVM) vendor that specializes in third-party vulnerability collection, vulnerability response, and application security posture management.

Management 195

Management Marketing 195

Forrester eCommerce

SEPTEMBER 17, 2024

Wealth management firms must still balance the innovation AI offers with the oversight and governance expected from regulators. As AI continues make inroads in wealth management, it’s important for firms to use explainable AI tools that provide trust, transparency, and explainability to “black box” AI systems.

Management 446

Management Financial Services 446

lateshipment

FEBRUARY 23, 2025

Returns management isnt just about slapping a label on a packaging box and calling it a day. What is Returns Management? Returns management is a part of the reverse logistics supply chain and refers to the process of handling returns requests raised by customers. If you dont have one yet, it’s time to create one.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

Groove

OCTOBER 22, 2024

However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. This eliminates the need to manage each sales channel separately and instead allows you to integrate them into a single, centralized system.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Forrester eCommerce

AUGUST 16, 2024

On August 15, Hewlett-Packard Enterprise (HPE) announced its intent to acquire Morpheus Data, a multicloud management solution “to make HPE GreenLake cloud the de facto platform for innovating IT.” The deal is expected to close early FY2024 Q4 of its fiscal year.

Management 448

Management Information Technology Operations 448

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Your expertise lies in your specific industry, and you don’t necessarily have the resources within your business to dedicate to website management.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Forrester eCommerce

MARCH 5, 2025

Last week, password wallet vendor LastPass experienced an outage. All LastPass systems and services have since been restored and are up and running. It is worth noting that this is not the first incident involving password wallet products.

Management 195

Management 195

Forrester eCommerce

SEPTEMBER 19, 2024

I am thrilled to announce Forrester’s Human Risk Management (HRM) Solutions Wave™ which evaluates the nine most significant vendors in the HRM space. Forrester clients can view here.

Management 352

Management 352

Forrester eCommerce

FEBRUARY 21, 2024

Check out this preview of The Forrester Wave™: Digital Asset Management Systems, Q1 2024, which reveals the DAM vendors that are pushing the boundaries of intelligent and strategic creativity.

Management 433

Management Operations 433

Forrester eCommerce

JULY 15, 2024

As one of the Forrester analysts in attendance this spring at the ServiceNow Knowledge 2024 and Atlassian Team 24 conferences, I noticed a palpable change.

Management 516

Management Customer 516

lateshipment

FEBRUARY 1, 2025

Say hello to returns management automation, the ultimate game-changer for modern e-commerce. What is Returns Management Automation? Returns management automation is a process that is specially designed to facilitate smooth returns and exchanges for e-commerce businesses.

Management 130

Management Shipping Costs eCommerce Operations 130

Groove

OCTOBER 14, 2024

Take a look at this example of how a sports equipment brand managed to boost its AOV by 12 percent when it provided free shipping on all orders that cost more than $500. By understanding how users interact with your site and making data-driven changes, eCommerce website management services can help you generate a lot more sales.

Shipping Costs 357

Shipping Costs Improvements Shipping eCommerce 357

lateshipment

FEBRUARY 1, 2025

For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. Enter returns management softwarea robust tool that transforms returns headaches into streamlined operations. What is Returns Management Software? Thats a steep cost for facilitating a return.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Groove

OCTOBER 20, 2024

To help you understand the importance of having a product feed for marketplaces, we'll go over how a multi-channel product data feed works and provide some product feed management tips you can use to set your online store up for omnichannel success. Thankfully, most major eCommerce platforms come with built-in product feed management tools.

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Forrester eCommerce

JULY 30, 2024

Act Now Before The Gap Between Product Management And Product Marketing Widens […] You don’t have time to develop a product for one target market only to have sales and marketing speak to a different user and/or buyer.

Management 378

Management Marketing B2B Customer 378

lateshipment

MARCH 8, 2025

Obsolete Technology Outdated technology can also lead to shipping delays as it can struggle to manage large shipping volumes and glitches with real-time tracking information. At such times, delivery trucks might have to cancel deliveries for the day and wait to deliver the packages the next day.

Management 130

Management eCommerce Shipping Shipping Labels 130

Retail TouchPoints

JANUARY 9, 2025

The retailer, owned by Elliott Investment Management along with the UK bookseller Waterstones , opened 57 stores in the U.S. Waterstones Managing Director James Daunt, who also leads Barnes & Noble, told FT that last year represented a really significant expansion, and that the company plans to do that or more in 2025.

Management 334

Management Operations Retail 334

Forrester eCommerce

FEBRUARY 16, 2024

Imagine having a butler who anticipates and serves your needs. In Gotham City, Alfred ensures Batman’s utility belt is always stocked. Just as Alfred faithfully supports Batman, your personal assistant earns your trust through silent understanding. Now think of this relationship in terms of your experiences with brands.

Management 434

Management Customer Customer Experience B2C 434

Groove

NOVEMBER 19, 2024

- 03:25 Ideal Merchant Profile - 06:19 The Pendulum of Hosting Models - 08:53 Vendor Lock-in and Costs - 13:22 Outsourcing Innovation - 27:15 The Digital Sales Room - 30:22 Future of eCommerce - 38:21 Resources: Shopware - [link] Digital River - [link] Shopify - [link] Commerce Tools - [link] Basecamp - [link] Disney Plus - [link] Netflix - [link] (..)

eCommerce 448

eCommerce Merchant Services Consumer Electronics Electronics 448

Retail TouchPoints

JANUARY 7, 2025

Effectively managing returns fraud is crucial for controlling an organization’s costs. According to a Gartner survey, 39% of retailers identified cost management the mitigation and control of volatile or uncontrollable supply chain costs as one of the top three internal obstacles to achieving their supply chain goals and objectives.

Supplies 278

Supplies Fulfillment Electronics Management 278