Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. leverage automation to streamline workflows such as: patch management, software deployment, endpoint security, remote access control and more.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

AUGUST 29, 2022

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. Mobile apps have evolved into a critical business asset, generating billions of dollars in revenue.

Mobile 312

Mobile Payments Payment Services Retail 312

Retail TouchPoints

NOVEMBER 4, 2024

Cash flow management can be one of the most significant issues for seasonal businesses. Managing this requires keen budgeting skills and pre-planning, which can cause stress for seasonal business owners. Workforce management also can be a key component to expanding into year-round operations.

Books 272

Books Mobile Operations Document 272

Groove

DECEMBER 12, 2024

Incorporating the major SEO trends of 2024including mobile-first indexing (and ensuring that your site benefits from mobile-first SEO), working to appeal to Googles experience, expertise, authoritativeness, and trustworthiness (E-E-A-T) framework, and prioritizing Core Web Vitalscan help set you up for success in your eCommerce business.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Forrester eCommerce

SEPTEMBER 19, 2024

When it comes to mobile device security, barely half of organizations are using unified endpoint management (UEM). Find out why security teams overlook mobile devices in this preview of our upcoming Security & Risk Summit. That's like locking the front door and leaving the side door wide open.

Mobile 259

Mobile Management Technology 259

Retail TouchPoints

NOVEMBER 11, 2024

Big Lots has upgraded its mobile app, available to current and new members of its Big Reward loyalty program and offering features including in-store rewards access, a personalized dashboard for tracking earnings and exclusive notifications for special offers.

Mobile 275

Mobile Management Information eCommerce 275

Retail TouchPoints

SEPTEMBER 15, 2023

As part of its overall digital transformation, Family Dollar will debut a mobile app in October that will allow users to manage coupons and more easily locate products with improved search functionality. Family Dollar worked with digital consultancy Publicis Sapient to lead the mobile introduction.

Mobile 264

Mobile eCommerce Improvements Management 264

Groove

NOVEMBER 17, 2024

Additionally, BigCommerce includes the Akamai Image Manager with its themes at no extra cost to you. Things like schema markup , page speed enhancements, and mobile optimization are all made easy thanks to the platform's analytics and customization tools. It also helps you manage inventory and orders from a single location.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

NOVEMBER 12, 2024

Three standout examples demonstrate the versatility and potential of this technology: Ikea tackles the challenge of checking out large furniture items with a QR-based mobile checkout option. Enhance product education and manage store traffic efficiently. Personalize experiences, as Mr. Apple did with language-specific content.

Gifts 275

Gifts Magazine Information Social Media 275

Forrester eCommerce

SEPTEMBER 11, 2024

To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.

Banking 273

Banking Mobile Financial Services Management 273

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. the fulfillment scenarios really are endless.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

FEBRUARY 8, 2024

Additionally, high interest rates are a reality for the “foreseeable future,” which has “fundamentally changed the disposable income available to individuals,” according to Mohit Mohal, a Managing Director with Alvarez & Marsal’s Consumer and Retail Group. That has ultimately had a trickle-down effect on the category.”

Mobile 299

Mobile Consumer Fulfillment Retail 299

Retail TouchPoints

NOVEMBER 5, 2024

Image courtesy Ikea UK “We know how much our customers love the Ikea restaurant, and we’re excited to celebrate the opening of our very first high street restaurant,” said Matthew Gould, Market Manager at Ikea London City in a statement. Image courtesy Ikea UK Image courtesy Ikea UK

Mobile 279

Mobile Improvements Management Other 279

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

POS 278

POS Mobile Point of Sale Technology 278

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. Automating compliance management across the organization also fortifies security, makes compliance processes more efficient and even helps companies optimize labor costs by eliminating redundancies.

Management 278

Management Technology Operations Retail 278

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. This technology is going to change the way we all manage our inventory. Martin agreed, indicating that supply chains will benefit the most from AI specifically Physics AI.

Supplies 290

Supplies Improvements Social Media Operations 290

Forrester eCommerce

SEPTEMBER 12, 2024

Read this report to understand where European banks’ mobile banking apps excel, where they fall short, and how to strengthen your own apps.

Banking 273

Banking Mobile Financial Services Management 273

Retail TouchPoints

NOVEMBER 26, 2024

Nearly a quarter (24%) of consumers say that a consistent digital experience across a brand’s website, mobile app, etc. Consumers purchase from a variety of channels and while email remains a primary channel for driving consumer purchases, SMS, social media platforms and mobile apps also drive substantial numbers of sales, too.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Improvements 290

Improvements Management Customer Banking 290

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly. Automation: Using AI-driven tools for inventory management, chatbots for customer service, and automated marketing campaigns to streamline operations.

Payment Services 110

Payment Services Retail Mobile POS 110

FastSpring

OCTOBER 30, 2024

As part of our participation in the packed two-day event, CMO David Vogelpohl represented FastSpring in two informative and collaborative sessions: Keynote presentation with CEO of Nexus Justin Sacks: “How to Actually Succeed With D2C Web Shops for Mobile Games.” Get more details and watch videos of the sessions below.

Games 103

Games Payments Payment Services Mobile 103

Forrester eCommerce

MARCH 28, 2024

The aim of investment will support Indicio’s plan to to enhance usage of digital identities in a travelers’ mobile wallet for air travel, […]

Travel 221

Travel Mobile Management 221

Forrester eCommerce

OCTOBER 23, 2024

Find out more in our 2025 predictions for smart manufacturing and mobility. After a challenging 2024, manufacturing and transportation firms and leaders will use technology to adapt to the tricky environment in which they and their customers find themselves.

Mobile 195

Mobile Technology Customer Automotive 195

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention. With mPOS, sales associates are not bound by a traditional checkout counter.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 293

Mobile Management Technology Customer 293

Forrester eCommerce

AUGUST 10, 2020

Mobile Advertising Comes Under Scrutiny Most data deprecation discussions center on cookies and web browsers. But, two recent moves broaden the aperture to include mobile environments too. First, Apple announced iOS 14, which will prompt users on whether they want to let an app track them or “ask app not to track.”

Marketing 93

Marketing Mobile B2B Customer Experience 93

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Overall, store managers have been able to save 6% on payroll annually and reduce time spent scheduling from approximately three hours to 30 minutes a week.

Technology 264

Technology Improvements Omnichannel Mobile 264

Retail TouchPoints

JANUARY 14, 2025

In the five years since Barry became CEO, Best Buy has undergone a complete overhaul of nearly every part of its business , from the store experience to its tech stack and the way it manages its workforce, culminating in a rebrand late last year that reimagines the role Best Buy plays in consumers lives.

Consumer 287

Consumer Consumer Electronics Electronics Technology 287

Forrester eCommerce

FEBRUARY 21, 2025

Read this blog to unlock insights about top performers in the most recent retail mobile app digital experience review evaluation.

Mobile 195

Mobile Retail Blog Management 195

Forrester eCommerce

FEBRUARY 4, 2025

The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand. Driving engagement is top of mind for most digital banking leaders. Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences.

Banking 221

Banking Customer Experience Mobile Customer 221

Retail TouchPoints

FEBRUARY 23, 2022

Expect the need for a crypto manager. 10 years ago, not many business owners expected to have to manage their social media profiles, yet here we are. Social Media Manager is now one of the highest-paid marketing roles , as these professionals must understand how to engage modern audiences online.

Payment Services 360

Payment Services Cryptocurrencies Social Media Telecommunications 360

FastSpring

NOVEMBER 13, 2024

Effective ways to market web shops outside of games to avoid violating anti-steering rules in mobile marketplaces. Many publishers simply don’t have the time or expertise to build and manage a web shop even with a DIY wizard while also building their games. A fast, scaleable, and secure player-experience optimized web shop.

Merchant Services 157

Merchant Services Payments Games Payment Services 157

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. Enhanced Inventory Management Effective inventory management is vital for retail success. Key Benefits of a Centralized Database for Retailers 1.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Forrester eCommerce

SEPTEMBER 22, 2020

For IT and business leaders, success in the 2010s meant capitalizing on innovative commercial IT (think cloud and mobile). […]. It’s imperative that IT and business leaders prepare for 10 years unlike any others.

Mobile 493

Mobile Other Information Technology 493

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

NOVEMBER 13, 2024

Importance of Effective Communication in Retail Security With the increased prevalence of retail crime, the ability to communicate in tandem among security personnel, management and law enforcement is essential. The more clear and fast communication you have, the better.

Operations 147

Operations Retail Improvements Document 147