BigCommerce

MAY 18, 2020

As consumer behaviors change, so must retailers. But, one thing remains the same throughout time: inventory is at the center…

Omnichannel 465

Omnichannel Management Consumer Retail 465

Retail TouchPoints

NOVEMBER 28, 2024

Omnichannel payment solutions allow customers to move effortlessly between mobile apps, websites and physical stores without duplicating data entry of accounts or personal information. Empowering the ability to split the cost of a purchase into smaller, manageable payments over time makes larger purchases more accessible. Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Groove

JANUARY 13, 2025

This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing. Account Management Portals : These portals allow buyers to easily reorder previous purchases, manage shipping addresses, and view transaction histories.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Groove

OCTOBER 20, 2024

To help you understand the importance of having a product feed for marketplaces, we'll go over how a multi-channel product data feed works and provide some product feed management tips you can use to set your online store up for omnichannel success. What Is an eCommerce Product Data Feed?

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

SEPTEMBER 4, 2024

Retail companies need to get CX right the first time, and providing a seamless omnichannel experience that makes shopping easy and delightful across all sales channels — both online and offline — is crucial for winning and retaining customers. Retailers need a base set of technologies that are all connected within the omnichannel ecosystem.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations.

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.

Customer Experience 360

Customer Experience Management Customer Retail 360

Groove

OCTOBER 11, 2024

User-Friendly Interface SMS and MMS messaging platforms offer easy management, so you can establish your strategy as you see fit. Compliance Tools Quality texting platforms include built-in features to manage consent and ensure adherence to regulations.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Omnichannel 264

Omnichannel Payment Services POS Multichannel 264

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Wiser

OCTOBER 29, 2024

The Implications for Brands and Retailers These findings reveal a dual challenge for brands and retailers: the need to align with consumer expectations through transparent pricing strategies and to manage inventory effectively. This approach also reduces the likelihood of shoppers turning to competitors for minor price discrepancies.

Omnichannel 78

Omnichannel Management Channel Consumer 78

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. This ensures that like items are not stored randomly across a warehouse and allows retailers to accurately manage inventory.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JUNE 3, 2024

However, it was the brand’s omnichannel approach driven by its sales, marketing, and human insights teams that truly made the partnership a slam dunk. Our team can quickly show the optimal location for the display, gain alignment from store management, take photos to confirm the agreement and then execute the plan.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Retail TouchPoints

DECEMBER 17, 2024

Ultimately, the integration enables a friction-free shopping experience while helping you manage your inventory more effectively. You might relate to common struggles in the omnichannel customer-driven landscape, particularly when it comes to profitable delivery of whatever-whenever-wherever shopping experiences.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

OCTOBER 22, 2024

Active and lifestyle fashion brand Fabletics is expanding into Mexico through a partnership with Liverpool , an omnichannel retail group that has more than 177 years of operating experience in the country.

Toys 263

Toys Retail Omnichannel Fashion 263

Forrester eCommerce

JULY 30, 2021

Yesterday evening, Qualtrics announced that it’s acquiring Clarabridge in an all-stock deal worth $1.125 billion. This is a great move for Qualtrics.

Customer 525

Customer Management Marketing Customer Experience 525

Retail TouchPoints

AUGUST 15, 2024

Since its founding in 2014, Boll & Branch has evolved from an online direct-to-consumer (DTC) business to a complete omnichannel organization that has a presence on Amazon , at major retailers like Bloomingdale’s and Nordstrom , as well as branded brick-and-mortar stores nationwide.

Operations 263

Operations Supplies Management Omnichannel 263

Retail TouchPoints

JANUARY 21, 2025

Partnering with SMG has enabled us to expand our offering and create a true omnichannel experience by adding channels that reach the shopper throughout their purchasing journey, from before they arrive at the airport to the time they board their plane , said Stuart Michell, Chief Commercial Officer at WHSNA in an interview with Retail TouchPoints.

Travel 299

Travel Retail Leisure Omnichannel 299

Retail TouchPoints

NOVEMBER 12, 2024

Enhance product education and manage store traffic efficiently. Don’t forget to leverage QR codes for omnichannel marketing: use them in print ads and store displays to drive traffic to your website or app, increasing your online visibility during the crucial holiday period.

Gifts 275

Gifts Magazine Information Social Media 275

Fabric Blog

MARCH 25, 2025

Omnichannel retail & its challenges Say hello to Saraha busy mom who’s on the hunt for a new pair of sneakers. Omnichannel retail is about creating a seamless and integrated shopping experience across all channelswhether online, in-store, or mobile. Nevertheless, implementing omnichannel retail is not without its hassles.

Omnichannel 52

Omnichannel Supplies Management Order Fulfillment 52

Retail TouchPoints

JANUARY 9, 2025

Target is aiming to help drive product and category discovery, especially for emerging sectors, with this omnichannel approach. Online shoppers will receive personalized product recommendations based on their behaviors.

Food and Beverages 276

Food and Beverages Beauty and Health Accessories Apparel 276

Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. Prioritizing Personalization over Omnichannel Counter to many of his retail peers, one thing Sampath isnt focused on is omnichannel.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

OCTOBER 21, 2024

“An omnichannel approach to Bed Bath & Beyond is quintessential to its success,” said Marcus Lemonis, Executive Chairman of Beyond in a statement. New markets outside of Kirkland’s current footprint will be considered, as will store conversions. ”

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Retail TouchPoints

DECEMBER 23, 2024

Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative. The Walmart API managed the entire payment process, presenting it to customers in a seamless and familiar checkout flow. Beauty Photo credit: E.l.f. Beauty E.l.f.

X-cart 278

X-cart Payments Fashion Games 278

Wiser

FEBRUARY 18, 2025

A premium global durables manufacturer has partnered with Wiser to achieve just that, demonstrating how the Perfect Store framework can elevate the omnichannel experience and strengthen retail partnerships across channels and markets. Take the First Step Toward Omnichannel Excellence Ready to elevate your execution strategy?

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9%

Retail 298

Retail BigCommerce B2C Channel 298

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly. Automation: Using AI-driven tools for inventory management, chatbots for customer service, and automated marketing campaigns to streamline operations.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Meghan Stabler is a highly experienced business executive with deep experience in all aspects of marketing, product management, strategy and digital transformation.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Fabric Blog

MARCH 21, 2025

And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns. Yet, order fulfillment in an omnichannel environment is not without its hassles. This is where the need for a unified system becomes evident.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

iVend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

Management 52

Management Payment Services POS Retail 52

Retail TouchPoints

DECEMBER 12, 2024

The addition of Grocery TV, which will connect Hy-Vee’s screens to The Trade Desk , will enable RedMedia to manage both offsite and in-store campaigns from a unified platform. In addition to brand advertising, Hy-Vee also will be able to manage its own in-store messaging through Grocery TV’s content management system.

Retail 276

Retail Management Technology Omnichannel 276

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — They need to keep track of what’s new, what’s unique to their location and what just went on sale. the fulfillment scenarios really are endless.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations.

Management 278

Management Payment Services Payments Operations 278

Retail TouchPoints

MARCH 27, 2025

As a result, they can not only serve in-store customers better, but also replenish items on the store floor and fulfill omnichannel orders more quickly and easily.

Fulfillment 147

Fulfillment Omnichannel Operations Technology 147

Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. Lets start by looking at the landscape.

Presentation 147

Presentation Retail Department Stores Omnichannel 147

Retail TouchPoints

JANUARY 15, 2024

Workcloud Task Management software was implemented in Zebra TC5x mobile computers , giving Office Depot managers and associates a simple, streamlined way to plan and manage work. Because store managers can better assign tasks and build shifts, Office Depot has been able to reduce overtime costs by 95%.

Technology 264

Technology Improvements Omnichannel Mobile 264

Retail TouchPoints

JUNE 3, 2024

Brand Manager, BÉIS Christina Sandore, Associate & Senior Architect, Bergmeyer Marcello Aldorasi, Director of Robotics & Automation, BJ’s Wholesale Club Cydnie Kalkhourst, Director of Retail Experience & Education, Canada Goose Kelly Johnson (Rodeck), Head of U.S.

Omnichannel 312

Omnichannel Management Operations Books 312