Retail TouchPoints

OCTOBER 4, 2024

After utilizing Inspectorio’s Responsible Sourcing and Inspection solutions for over three years, Dick’s will add the company’s Traceability and Transparency , Production Monitoring , and Lab Testing modules into its supply chain operations.

Sporting Goods 260

Sporting Goods Operations Supplies Management 260

Groove

OCTOBER 12, 2024

From digital marketing to inventory management and order fulfillment, eCommerce store owners have a lot of different responsibilities. With managed services for eCommerce websites, store owners can enjoy end-to-end expert management of their sites. But what are eCommerce managed services exactly, and when do you need them?

Management 336

Management eCommerce Order Fulfillment SEO 336

Retail TouchPoints

NOVEMBER 13, 2024

In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them. Better collaboration : Two-way comms systems let employees collaborate easily with security and managers, so everyone is on the same page.

Operations 147

Operations Retail Improvements Document 147

Retail TouchPoints

JULY 31, 2024

Investment and advisory firm Hilco Consumer-Retail (HCR) has acquired the operations for Hanes Outlet and Maidenform stores. HCR now plans to amp up the brand’s brick-and-mortar performance with the deployment of its RevUp store management platform and promised that new store experiences will be rolling out in the coming weeks.

Operations 264

Operations Improvements Consumer Customer Experience 264

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations.

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Forrester eCommerce

DECEMBER 21, 2023

As technology continues to evolve, so does the future of operations. Advancements in natural language processing and deep learning will make AI-driven operations and agile knowledge management even more intuitive and human-like.

Management 284

Management Operations Technology Information 284

Forrester eCommerce

NOVEMBER 7, 2024

According to Forrester’s Marketing Survey, 2024, 69% of global B2C decision-makers increased their investment in content management technology, up from 59% who did so in 2023. Web content management software growth now outpaces the growth of the broader software market and is poised to reach $15.3 Business investment and […]

Management 273

Management B2C Technology Marketing 273

Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Von Furstenberg and de Boni announced last week that by the end of 2024 all operations for the brand will once again be managed in-house.

Operations 259

Operations Fashion Management Marketing 259

Retail TouchPoints

OCTOBER 21, 2024

Kirkland’s will become Beyond’s exclusive brick-and-mortar operator and licensee for a series of small-format (up to 15,000 square feet) “neighborhood” Bed Bath & Beyond stores. No timeframe was given for the length of the collaboration agreement.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Forrester eCommerce

AUGUST 8, 2022

To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces. To combat this, companies must follow the model for modern marketing: customer understanding informs brand strategy, which leads to brand experience.

Operations 195

Operations Marketing Management Information 195

Forrester eCommerce

JUNE 24, 2024

Learn how combining knowledge management and generative AI can unlock a new level of knowledge-sharing and collaboration in your organization. To stay ahead of competition, organizations must enable seamless information-sharing across departments.

Management 418

Management Information Technology Operations 418

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Smart Inventory Management is Key as Ecommerce Complexity Grows Before peak season, perform a complete count of all your inventory.

Operations 275

Operations Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

Payment Services 245

Payment Services Operations Banking Technology 245

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Operations 269

Operations Merchant Services Gifts Management 269

Forrester eCommerce

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Most […].

Management 370

Management Operations Improvements Information 370

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

MARCH 19, 2024

Since implementing a product information management (PIM) solution from Akeneo in January, Zenni Optical has reduced data inconsistency issues across teams by approximately 60% and cut the time needed to manage product data by over 70%.

Management 274

Management B2C B2B Channel 274

Forrester eCommerce

JUNE 10, 2020

We are currently at the beginning of Phase Three (Management) as regions and businesses reopen. To help with your pandemic recovery plans, Forrester developed two sets of pandemic management protocols for bringing employees back. You must also consider operational, privacy, and compliance risks in your pandemic recovery plans.

Operations 459

Operations Management 459

Algopix

JULY 9, 2023

Inventory management plays a critical role in the success of any business. Efficiently managing inventory levels, tracking stock movements, and streamlining order fulfillment processes are essential to meet customer demands and stay ahead of the competition. Inventory management is the backbone of successful businesses.

Payment Services 97

Payment Services Operations eCommerce Platforms Management 97

Forrester eCommerce

JANUARY 17, 2024

It’s another challenge entirely when that technology operates off our planet. And it depends on risk management. For years, […]

Management 284

Management Technology Operations Customer 284

BigCommerce

APRIL 30, 2021

With more and more companies rushing to move from offline to online, we find ourselves in a modern-day gold rush.…

Operations 358

Operations Management eCommerce eCommerce Technology 358

Retail TouchPoints

JULY 19, 2024

Further risk to companies’ bottom line exists when retailers cannot reach consumers to schedule and confirm deliveries, resolve support issues, upsell services, manage payments and other day-to-day transactions. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Forrester eCommerce

AUGUST 16, 2024

On August 15, Hewlett-Packard Enterprise (HPE) announced its intent to acquire Morpheus Data, a multicloud management solution “to make HPE GreenLake cloud the de facto platform for innovating IT.” The deal is expected to close early FY2024 Q4 of its fiscal year.

Management 448

Management Information Technology Operations 448

Forrester eCommerce

NOVEMBER 1, 2024

Forrester’s new report, The Sales Performance Management Solutions For Incentive Compensation Landscape, Q4 2024, and pending Forrester Wave™ focus evaluative efforts on the incentive compensation capabilities of sales performance management platforms.

Management 195

Management Operations Technology 195

Algopix

JUNE 22, 2023

In the ever-expanding world of e-commerce, shipping management plays a vital role in ensuring the seamless movement of goods from the seller to the buyer. To meet the demands of an increasingly competitive market, businesses require efficient shipping management software that can streamline their operations.

Shipping Costs 100

Shipping Costs Shipping Operations Management 100

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. All of the locations to be acquired by Alimentation are company-operated, most of the real estate is company-owned and the deal also includes surplus property and a logistics fleet.

Management 295

Management Operations Customer Retail 295

Retail TouchPoints

JULY 26, 2023

Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately. By leveraging integration, retailers can sync customer data, such as names, orders and addresses, in real time between ERP, 3PL, warehouse management and other fulfillment systems.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Management 276

Management POS Fulfillment Operations 276

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 288

Management Operations Improvements Customer 288

Groove

SEPTEMBER 23, 2024

A top AdWords PPC management agency should have plenty of happy clients who serve as references and case studies. Beyond Basic PPC Management When a top Google Ads agency approaches PPC management, it goes beyond the basics. They prioritize Google Ads and stay on top of the latest developments.

Management 195

Management PPC Outdoor Information 195

Forrester eCommerce

JUNE 17, 2022

The scope of the CMO role continues to grow, customers are more demanding than ever, and marketing operates under constant disruption driven by factors beyond your control. I know that CMOs are busy — I mean, really busy. Practically speaking, there are only so many hours in a day, so it stands to reason that […].

Management 370

Management Operations Marketing Customer 370

Retail TouchPoints

JUNE 20, 2024

Berrios , a furniture and appliance retailer celebrating its 50 th anniversary, will deploy SaaS technology from Storis designed to optimize inventory management, improve sales processes and deliver a seamless omnichannel experience to customers. Together, we are poised to set a new standard in the furniture retail industry.”

Management 203

Management Retail Omnichannel Customer Experience 203

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. However, ensuring compliance is especially tricky for retailers operating in multiple markets, as labor stipulations will vary from location to location and any changes must be made in time with laws taking effect.

Management 278

Management Technology Operations Retail 278

Forrester eCommerce

NOVEMBER 3, 2020

Today, we released the “The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2020.” Infrastructure & operations (I&O) pros looking for a new way to monitor and manage systems in the digital age can use artificial intelligence for […].

Operations 381

Operations Management Marketing 381

Retail TouchPoints

AUGUST 12, 2022

Weis Markets will streamline operations at its 198 stores through a partnership with Invafresh. The fresh grocery platform will assist with demand forecasting, in-store production planning, food traceability, recipe management and cut test management across all fresh departments.

Operations 236

Operations Marketing Management Technology 236