Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations.

Fulfillment 274

Fulfillment Omnichannel Operations Fashion 274

Retail TouchPoints

NOVEMBER 7, 2024

Supermarket chain Hy-Vee has optimized its distribution and transportation network with the help of three solutions from Manhattan Associates : the solution providers’ Warehouse Management System (WMS), Transportation Management System (TMS) and Demand Forecasting and Inventory Optimization (DFIO) module.

Supplies 290

Supplies Operations Improvements Management 290

Forrester eCommerce

FEBRUARY 21, 2024

Check out this preview of The Forrester Wave™: Digital Asset Management Systems, Q1 2024, which reveals the DAM vendors that are pushing the boundaries of intelligent and strategic creativity.

Management 433

Management Operations 433

Retail TouchPoints

OCTOBER 4, 2024

After utilizing Inspectorio’s Responsible Sourcing and Inspection solutions for over three years, Dick’s will add the company’s Traceability and Transparency , Production Monitoring , and Lab Testing modules into its supply chain operations.

Sporting Goods 259

Sporting Goods Operations Supplies Management 259

Forrester eCommerce

AUGUST 16, 2024

On August 15, Hewlett-Packard Enterprise (HPE) announced its intent to acquire Morpheus Data, a multicloud management solution “to make HPE GreenLake cloud the de facto platform for innovating IT.” The deal is expected to close early FY2024 Q4 of its fiscal year.

Management 448

Management Information Technology Operations 448

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. The results of Retail TouchPoints ’ annual Store Operations Survey reaffirm the ongoing tug of war retailers are playing — between providing top-level service on one hand and boosting profitability by keeping costs down on the other.

Management 274

Management Retail Merchant Services Operations 274

Retail TouchPoints

JULY 31, 2024

Investment and advisory firm Hilco Consumer-Retail (HCR) has acquired the operations for Hanes Outlet and Maidenform stores. HCR now plans to amp up the brand’s brick-and-mortar performance with the deployment of its RevUp store management platform and promised that new store experiences will be rolling out in the coming weeks.

Operations 261

Operations Improvements Consumer Customer Experience 261

Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores. The retailer operates across 22 states under the Bealls, Bealls Florida and Home Centric banners.

Management 272

Management Fulfillment Technology Operations 272

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. In addition to streamlining digital fulfillment and inventory handling, the platform offers seamless integration with order management systems.

Fulfillment 282

Fulfillment Improvements Management Omnichannel 282

Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Von Furstenberg and de Boni announced last week that by the end of 2024 all operations for the brand will once again be managed in-house.

Operations 261

Operations Fashion Management Marketing 261

Forrester eCommerce

AUGUST 23, 2023

The Forrester Wave™: Content Management Systems, Q3, 2023 helps buyers select a next-generation content management system that will delight, convert, and further engage consumers through anticipatory digital experiences.

Management 359

Management Consumer Operations 359

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 272

Fulfillment Shipping Costs Management B2B 272

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 261

Electronics Improvements Management Marketing 261

Retail TouchPoints

OCTOBER 21, 2024

Kirkland’s will become Beyond’s exclusive brick-and-mortar operator and licensee for a series of small-format (up to 15,000 square feet) “neighborhood” Bed Bath & Beyond stores. No timeframe was given for the length of the collaboration agreement.

Operations 261

Operations Financial Services Arts eCommerce Technology 261

Retail TouchPoints

JANUARY 1, 2025

How can Retailers Improve Post-Purchase Using an Order Management System (OMS)? And while CX matters foremost, to enable the ever-growing focus on post-purchase, including AI-based experiences, superior architecture and data management is almost as critical as the functions themselves!

Management 316

Management Shipping Costs Reference Retail 316

Retail TouchPoints

JULY 19, 2024

Further risk to companies’ bottom line exists when retailers cannot reach consumers to schedule and confirm deliveries, resolve support issues, upsell services, manage payments and other day-to-day transactions. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

Payment Services 259

Payment Services Operations Retail Customer Experience 259

Forrester eCommerce

MARCH 13, 2024

Lead-to-Cash (L2C) Source-to-Pay (S2P) Customer Service Request Management Requiring a Truck Roll Asset Warranty and Subscription Management …………………… What do all these processes have in common? Two things.

Subscription 406

Subscription Management Operations Customer 406

Forrester eCommerce

SEPTEMBER 1, 2023

Over the past few months, we have been interviewing project management office (PMO) professionals and asking them about how they operate their enterprise portfolio management offices at their respective organizations.

Management 418

Management Operations Technology 418

Retail TouchPoints

MAY 13, 2024

It’s very expensive to have [temp agents] operating at less than optimal efficiency for a third of the time” they’re working for us, said McDonald. She sees even more uses for these AI-powered solutions going forward, including improvements to internal operations that were recently introduced.

Customer 307

Customer Management Gifts Document 307

Forrester eCommerce

NOVEMBER 13, 2023

I’ve been involved with account planning programs for over 30 years — first as a sales rep, then as a sales manager, then as a sales operations leader, and, finally, as an analyst and advisor. And in all that time, resistance by sellers to the process of creating and leveraging account plans remains high. Why? […]

Operations 435

Operations Management Technology 435

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Your expertise lies in your specific industry, and you don’t necessarily have the resources within your business to dedicate to website management.

Merchant Services 331

Merchant Services Payment Services Payments eCommerce 331

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network.

Management 281

Management Customer Data Consumer Improvements 281

Forrester eCommerce

JUNE 21, 2023

In an environment of tightening budgets and higher-than-ever expectations on marketing, marketing leaders are feeling pressure to perform and show results. A large part of the marketing organization’s budget is spent on campaigns each year, including generating demand, strengthening the brand, retaining customers, or enabling sales.

Marketing 369

Marketing Management Customer B2B 369

Retail TouchPoints

JANUARY 9, 2025

The retailer, owned by Elliott Investment Management along with the UK bookseller Waterstones , opened 57 stores in the U.S. The retailer currently operates 650 stores. Barnes & Noble will open approximately 60 stores this year, according to reporting in the Financial Times (FT). and 12 in the UK last year.

Management 332

Management Operations Retail 332

Forrester eCommerce

SEPTEMBER 6, 2024

As global interconnectedness exponentially increases the number of commercial and business relationships between organizations, the speed of innovation is also reshaping how they operate.

Management 259

Management Operations Other Customer 259

Groove

JANUARY 13, 2025

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences.

eCommerce Platforms 362

eCommerce Platforms B2B Payment Services eCommerce 362

Groove

OCTOBER 22, 2024

However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. This eliminates the need to manage each sales channel separately and instead allows you to integrate them into a single, centralized system.

eCommerce Platforms 306

eCommerce Platforms Omnichannel Online Retail Multi-channel 306

Retail TouchPoints

DECEMBER 23, 2024

Closeout retailer Big Lots has initiated going of out business sales at its remaining stores following the news that a planned sale to Nexus Capital Management has fallen through. Big Lots currently operates 960 stores, according to its website , and will continue to serve customers both in-store and online.

Retail 274

Retail Operations Management Customer 274

Forrester eCommerce

SEPTEMBER 13, 2024

Focus on which cross-functional org models are best suited to achieve your business objectives.

Operations 243

Operations Management 243

Retail TouchPoints

MARCH 25, 2024

Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience. Operational agility. In ecommerce logistics, operational agility is a game-changer for small businesses. Financial control.

eCommerce 307

eCommerce Small Business Retail Shipping Costs Retail 307

Retail TouchPoints

JANUARY 7, 2025

Effectively managing returns fraud is crucial for controlling an organization’s costs. According to a Gartner survey, 39% of retailers identified cost management the mitigation and control of volatile or uncontrollable supply chain costs as one of the top three internal obstacles to achieving their supply chain goals and objectives.

Supplies 274

Supplies Fulfillment Electronics Management 274

Retail TouchPoints

DECEMBER 16, 2024

To meet Net Zero goals and comply with evolving regulations, companies must integrate sustainability across the value chain from raw materials to design, sales and marketing and supply chain management. Next, turn to skills such as sustainable procurement, supply chain management and stakeholder management.

Supplies 272

Supplies Fashion Management Operations 272

Retail TouchPoints

AUGUST 23, 2024

From ‘credential stuffing’ to phishing to exploitation of vulnerabilities, cybercriminals have many options to violate consumer data privacy, disrupt store and warehousing operations and execute denial of service. Locations may have different networking platforms, so a flexible OS can save IT budget and management time.

Payment Services 313

Payment Services Retail Operations Management 313

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Improvements 307

Improvements Customer Experience Operations Technology 307

Retail TouchPoints

JUNE 10, 2024

Manager of Digital Strategy & Innovation, General Mills Jennifer Lambert, SVP of Strategy & Planning, Hy-Vee, Inc.

Retail 293

Retail Operations eCommerce Management 293

Groove

NOVEMBER 19, 2024

Jason emphasizes how Shopware's open-source approach allows merchants to "bring their own cloud" and reduce operational costs while gaining full control over their eCommerce ecosystem.

eCommerce 418

eCommerce Merchant Services Consumer Electronics Electronics 418

Retail TouchPoints

MAY 6, 2024

In a pharmacy in Seattle, when the temperature in its drug storage refrigerator falls below protocols, an automated alert warns the store manager before temperature-critical medicines spoil. The data from these IoT solutions allows store managers to recognize when defined processes aren’t followed so that issues can be resolved swiftly.

Shipping Costs 281

Shipping Costs Retail Operations Technology 281