Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Groove

OCTOBER 27, 2024

At Groove Commerce, our team is here to provide the support you need, whether you're getting used to a new platform or simply looking for assistance in scaling digital operations as your business grows. Choose a custom B2B eCommerce development platform that’s able to handle your expanding business without halting operations.

B2B 329

B2B eCommerce B2C Shipping Costs 329

Groove

OCTOBER 13, 2020

Selling perishable goods online can be tough if you don't have the proper operations in place. There's so much to account for when shipping food, like product availability, shipping on time, displaying accurate costs and more. Shipping Food: G&M's Custom Calendar Shipping App. The Problem.

Shipping Costs 367

Shipping Costs Shipping BigCommerce Customer 367

lateshipment

MARCH 3, 2025

Imagine a world where your shipping process runs like a well-oiled machineno missed deliveries, no tracking nightmares, and definitely no irate customers flooding your inbox. Well, welcome to the reality of automated shipping. What is Shipping Automation? Sounds like a dream? Spoiler alert: its a total game-changer.

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

lateshipment

JANUARY 24, 2025

You’re happy to make a sale, pack it up carefully, and ship it off. Unfortunately, shipping mishaps like lost, damaged, or stolen packages arent rare. This not only adds up to the cost of returns and exchanges but can also prevent customers from shopping from you in the future. What is Shipping Protection Software?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Retail TouchPoints

JULY 10, 2024

There’s an inventory sweet spot you’re always looking to achieve — not overstocking, not understocking, and still managing to keep up with changing buyer demands. Learning to master your inventory management processes can net significant bottom-line results in your ecommerce business. 4: Identifying inventory: Mislabeling items.

Operations 278

Operations Management Shipping Costs Merchant Services 278

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

lateshipment

MARCH 3, 2025

This is where proper returns management and reverse logistics come in like last-minute superheroes you can rely on to ensure your online business can handle returns without breaking the bank. In the world of e-commerce, an effective reverse logistics and returns management system is no longer a nice add-on; its a must.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Retail TouchPoints

JANUARY 8, 2025

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. massive parts shortages and shipping blockades). In October 2024, digital grocery shopping jumped 28% YoY compared to October 2023.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

APRIL 3, 2025

Back in 1960, before terms like off-price and closeout were commonplace, decorated World War II veteran Norman Nardick was working for a catalog company offloading its out-of-season merchandise. But it’s very hard to be a great wholesaler and a great retailer at the same time; we dont have a huge corporate management structure here.

Small Business Retail 147

Small Business Retail Shipping Costs Games Supplies 147

lateshipment

APRIL 10, 2025

It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. It doesn’t matter where you sell or how you ship. You get built-in tools to manage returns, send labels, issue refunds, and restock inventory, all from one place.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. in an interview with Retail TouchPoints.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

lateshipment

FEBRUARY 1, 2025

Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). Say hello to returns management automation, the ultimate game-changer for modern e-commerce.

Management 130

Management Shipping Costs eCommerce Operations 130

lateshipment

FEBRUARY 1, 2025

For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. Enter returns management softwarea robust tool that transforms returns headaches into streamlined operations. What is Returns Management Software?

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. That was not only expensive for Michaels but contributed to slower-than-desired delivery speeds for its customers.

Shipping Costs 312

Shipping Costs Shipping Fulfillment Omnichannel 312

Retail TouchPoints

OCTOBER 11, 2024

Additionally, this reduces cloud costs and improves ad traction and purchases, while also taking privacy factors into account. For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items. Likewise, very few in these centers are technology experts.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

lateshipment

FEBRUARY 23, 2025

Returns management isnt just about slapping a label on a packaging box and calling it a day. What is Returns Management? Returns management is a part of the reverse logistics supply chain and refers to the process of handling returns requests raised by customers. If you dont have one yet, it’s time to create one.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

Retail TouchPoints

JUNE 28, 2023

Having adequate inventory to ship is job one for any ecommerce business. It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Everything from shipping materials to labels to printer ink are very important.

Operations 275

Operations Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. In manufacturing, product substitution can be a valuable tool for optimizing inventory management.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

lateshipment

MARCH 9, 2022

Shipping delays are inevitable even with the most efficient carriers. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. Shipping Delays are More Common Than You Think. On the contrary, shipping delays are more common than we believe.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping Costs 305

Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

lateshipment

MARCH 3, 2025

It slashes your margins, jacks up your costs, and can even tarnish your brand reputation. Essentially, they’re manipulating the system for their own benefit and at your expense. A less expensive item in place of a more expensive one. Price Arbitrage This fraud takes advantage of price differences.

Shipping Costs 130

Shipping Costs eCommerce Management Electronics 130

Retail TouchPoints

DECEMBER 25, 2024

In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. The Cost of Processing Returns According to the National Retail Federation , over $100 billion was estimated to be lost to return scams in 2023 alone.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

lateshipment

MARCH 25, 2025

Your products are the heart of your business, and shipping is what gets them where they need to go. Naturally, there’s a cost involved in making that journey happen, as there are logistics, fuel, handling, and a whole lot more that go into getting your package from point A to point B. What is a Shipping Surcharge?

Shipping Costs 130

Shipping Costs Shipping Management eCommerce 130

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. Party City is working to ease the pressure by cutting $30 million in costs, including by laying off 19% of its workforce.

Shipping Costs 326

Shipping Costs Supplies Operations Shipping 326

Retail TouchPoints

FEBRUARY 26, 2025

Website Security and Fraud Detection Fraud on your website can cost you far more than the cost of the fraudulent order. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. Along with other types of friendly fraud, this common scam costs retailers $100 billion a year.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

DECEMBER 9, 2024

Managing Viral Product Moments: A New Challenge With social media driving many purchasing decisions for younger consumers, the possibility of a product going viral is both a massive opportunity and a logistical challenge. Effective management of these moments requires more than just logistics.

Consumer 277

Consumer Social Media Fulfillment Shipping Costs 277

Kissmetrics

APRIL 20, 2021

Understanding the finances behind your business can help you increase your profits, cut back on expenses, and operate more smoothly. A contribution margin ratio is the difference between sales and variable costs within a company. The difference will then get used for fixed costs, like rent and insurance.

Shipping Costs 269

Shipping Costs Shipping Accessories Improvements 269

Retail TouchPoints

MAY 15, 2023

in an effort to reduce delivery costs while maintaining the fast shipping speeds the company is known for, multiple sources report and Amazon has confirmed. Amazon previously operated its fulfillment network on a national level, transporting products across the country as they were ordered, reported the Wall Street Journal.

Shipping Costs 278

Shipping Costs Fulfillment Travel Shipping 278

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

SEPTEMBER 23, 2022

Keeping your warehouse operations in-house or outsourcing them to a third-party logistics (3PL) company? In internal fulfillment, the business handles the complete process of storing, packing and shipping. Corporations manage 3PL warehouses with physical spaces and logistics teams. Are you ready to outsource your operations?

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. An ecommerce platform is a software application that allows online businesses to manage their website, sales and operations.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

BigCommerce

APRIL 26, 2018

Amazon Customer Base, Revenue & Shipping Data. More than 5 billion items shipped worldwide with Amazon Prime. These issues are insightful not just for those who sell on Amazon , but for all ecommerce retailers working at scaling up their operations – as many of the difficulties discussed are relatable (albeit on different scales.).

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

lateshipment

NOVEMBER 21, 2024

The truth of shipping becoming a defining factor in the customer experience, especially during the holidays, cannot be stressed enough. These customers are so invested in them that a single instance of delay or any other delivery issue for that matter can lead to customer churn and lost costs. Frequent Challenges of Holiday Shipping 1.

Shipping Costs 130

Shipping Costs eCommerce Shipping Gifts 130