Forrester eCommerce

FEBRUARY 3, 2021

Where does supply chain risk rank in the hierarchy of priorities in the grand scheme of a firm’s business strategy? If 2020 taught us anything, it was that we underestimate the pivotal role of supply chain. It also taught us that supply chain risk IS business risk.

Supplies 457

Supplies Management Customer 457

Retail TouchPoints

JANUARY 7, 2025

Effectively managing returns fraud is crucial for controlling an organization’s costs. According to a Gartner survey, 39% of retailers identified cost management the mitigation and control of volatile or uncontrollable supply chain costs as one of the top three internal obstacles to achieving their supply chain goals and objectives.

Supplies 278

Supplies Fulfillment Electronics Management 278

Groove

JANUARY 13, 2025

This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing. Retail supply chains and manufacturing industries are leading this charge: The B2B eCommerce markets value is projected to reach $66 trillion by 2029.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Your expertise lies in your specific industry, and you don’t necessarily have the resources within your business to dedicate to website management.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. The lingering effects of the COVID-19 pandemic have left supply chains strained.

Retail 278

Retail Supplies Apparel Customer Loyalty 278

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. AI Use Cases Span Marketing, Service and Merchandising However, AI also has the potential to influence different retail functions and teams, from marketing to store design and supply chain.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

JANUARY 9, 2025

Michelle Wlazlo, formerly the Chief Merchandising and Supply Chain Officer of JCPenney, has been promoted to Brand CEO of JCPenney. Former JCPenney CEO Marc Rosen has been named CEO of Catalyst Brands, with three brand CEOs overseeing the new companys portfolio reporting to him.

Apparel 290

Apparel Supplies Fashion Outdoor 290

Retail TouchPoints

MAY 14, 2024

In December 2023, the European Parliament and the European Council reached a provisional agreement on the Corporate Sustainability Due Diligence Directive (CSDDD), a sweeping law that mandates companies to actively monitor and rectify any human rights and environmental risks within their global supply chains.

Supplies 326

Supplies Document Consumer Operations 326

Retail TouchPoints

OCTOBER 23, 2024

The benefits of having access to a near-limitless supply of unowned inventory (on the retailer side) and having access to other brands’ and retailers’ sales channels (on the brand side), has been compelling to put it mildly. And AI automation is poised to propel this expansion even further.

Consumer 290

Consumer Multichannel Supplies eCommerce 290

Retail TouchPoints

JUNE 9, 2022

With supply chain challenges rampant worldwide, many brands and retailers are focusing on consistent, even proactive, communication to address the demand side of the equation. Retail TouchPoints (RTP): How can marketing and, specifically, social media help brands better manage consumer demand?

Supplies 363

Supplies Social Media Consumer Marketing 363

Retail TouchPoints

AUGUST 15, 2024

However, it is Boll & Branch’s improved supply chain visibility that is most helping the business uphold its vision and values as a Fair Trade partner and better calculate premiums to invest back into local farm and production communities. ”

Operations 263

Operations Supplies Management Omnichannel 263

Retail TouchPoints

NOVEMBER 27, 2024

IoT is now part of the shopping experience, and retailers use it for things like automated checkout, inventory and data management and supply chain optimization. And when threats are discovered by NDR, a managed security provider can immediately quarantine them and notify security personnel to take further action.

Retail 290

Retail Technology Supplies Management 290

Retail TouchPoints

DECEMBER 17, 2024

Inventory visibility allows ecommerce service providers to track and monitor inventory levels in real time throughout the supply chain. This helps you provide transparency on shipping windows based on inventory supply. These next-generation always-on digital supply chain networks (DSNs) are fully interconnected.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 9, 2025

election were announced, tariffs have been on every retail and supply chain executives mind. How are retailers in the B2B and B2C space preparing for supply chain disruptions caused by potential tariffs in 2025? The overall impact on supply chains from tariffs and other disruptions will certainly be significant.

Supplies 289

Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

JUNE 21, 2024

Consumers are increasingly aware and conscious of the social, environmental and human rights impacts of their purchases, prompting retailers to rethink their supply chain strategies. Retail supply chains tend to be more complex and often span multiple countries and continents. Supply chain mapping and assessment.

Supplies 306

Supplies Retail Recommendation Fashion 306

Retail TouchPoints

JANUARY 2, 2023

The supply chain industry has changed a lot over the past couple of years. As the demand for digitalization grows in the retail supply chain, retailers often face multiple challenges in achieving the same. What is Supply Chain Digitalization? Challenges of Supply Chain Digitalization for Global Retailers.

Supplies 317

Supplies Retail Technology Omnichannel 317

lateshipment

MARCH 3, 2025

This is where proper returns management and reverse logistics come in like last-minute superheroes you can rely on to ensure your online business can handle returns without breaking the bank. In the world of e-commerce, an effective reverse logistics and returns management system is no longer a nice add-on; its a must.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Retail TouchPoints

JANUARY 5, 2024

Aldi International Buying Asia , the discount supermarket’s Hong Kong-based hub for sourcing Asian products and global ocean freight logistics, has adopted the One Network Intelligent Control Tower on the solution provider’s Digital Supply Chain Network.

Shipping Costs 277

Shipping Costs Supplies Shipping Management 277

Retail TouchPoints

OCTOBER 23, 2024

RFID technology is increasingly being used by retailers to better predict inventory, manage product placement in stores and drive sales. In retail settings, RFID tags are used primarily for inventory management — tracking items being moved, restocked, or sold — without collecting personal data from customers. For customers.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

FEBRUARY 2, 2024

It’s just the latest example of how extreme weather has taken a toll on the supply chain; the same dramatic dry/wet weather patterns also have increased prices for coffee, nuts and select produce. They hit the supply chain without warning, and businesses are alarmingly vulnerable to them.

Supplies 264

Supplies Shipping Costs Food and Beverages Management 264

Retail TouchPoints

SEPTEMBER 25, 2023

Just as you don’t start worrying about your hot water heater’s performance until you get shocked by an icy-cold shower, most of us — even inside the retail industry — don’t think about supply chains until they stop working. This is excepting, of course, the professionals tasked with maintaining and operating those supply chains.)

Supplies 306

Supplies Shipping Costs Fulfillment Customer Experience 306

Retail TouchPoints

OCTOBER 11, 2024

The world has changed a bit since then, with things like electricity, grocery stores and the internet, but humans still rely on their eyes when gathering supplies — even though that process has become less about hunting and more about simply browsing and selecting.

Webinar 278

Webinar Management Channel eCommerce 278

Retail TouchPoints

JANUARY 9, 2024

But the supply chain disruptions that it exacerbated have not fallen by the wayside as easily as disposable masks did, with the global movement of goods continuing to be impacted by one challenge after another — from war and terrorist attacks to drought. The COVID-19 pandemic has, for all intents and purposes, ended.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

NOVEMBER 21, 2024

The law of supply and demand dictates that prices will go up as retailers compete for fewer slots across TV and other channels. This leaves retailers with a supply conundrum: how do they balance those who are playing the long game while still having enough for the last-minute shoppers? However, it’s not only about time management.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

Retail TouchPoints

JUNE 21, 2024

Walmart is partnering with Agritask , a crop supply intelligence solution, on a pilot that will deploy Agritask’s remote sensing and data analytics tools in various regions of the U.S. and Mexico in order to provide hyperlocal insights on seasonal blackberry and cherry crops from select Walmart suppliers.

Supplies 262

Supplies Improvements Apparel Consumer Goods 262

Retail TouchPoints

FEBRUARY 12, 2025

This is where Application Security Posture Management (ASPM) becomes essential. ASPM is a purpose-built framework that unifies risk visibility, vulnerability triage and remediation across the entire software development lifecycle, addressing security risks in an increasingly complex software supply chain.

Retail 277

Retail Technology Supplies Operations 277

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: So your distributed order management strategy must consider the DC and the store, both for taking and fulfilling orders.

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

MARCH 3, 2025

The apparel brand, founded in 1930, will leverage Cart.coms third-party logistics (3PL) solutions and Ohio supply chain hub as it seeks to grow both its wholesale and DTC businesses. Were committed to providing the operational excellence and real-time supply chain visibility needed to fuel their growth. fulfillment partner.

Clothing 205

Clothing Fulfillment Apparel Supplies 205

lateshipment

FEBRUARY 23, 2025

Returns management isnt just about slapping a label on a packaging box and calling it a day. What is Returns Management? Returns management is a part of the reverse logistics supply chain and refers to the process of handling returns requests raised by customers. If you dont have one yet, it’s time to create one.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

Retail TouchPoints

MAY 9, 2023

8fig , a funding and management platform for ecommerce businesses, has closed a $140 million Series B funding round, bringing its total funding to date to $196.5 8fig provides ecommerce businesses (primarily marketplace sellers) with bespoke funding plans, optimized according to their supply chain and cash flow needs, to accelerate growth.

Management 311

Management Banking Supplies eCommerce 311

Retail TouchPoints

SEPTEMBER 12, 2023

The pandemic made “supply chain” a commonplace term, and now Amazon wants to make it a commonplace service. Once it’s live, it will enable sellers to streamline their inventory management. The program is currently being piloted with a select number of sellers and will roll out more broadly later this year.

Supplies 299

Supplies Multi-channel Merchant Services Fulfillment 299

Retail TouchPoints

MARCH 5, 2024

Sunglass Hut has debuted a new loyalty program for eyewear enthusiasts, while rural retailer Tractor Supply has enhanced its Neighbor’s Club loyalty program to help members earn more rewards more quickly. The three -tier loyalty program is available both online and in stores at Tractor Supply and Petsense by Tractor Supply.

Supplies 263

Supplies Gifts Subscription Other 263

Groove

OCTOBER 30, 2024

The rising demand for online systems to manage inventory, sales, and customer relationships has pushed the growth of B2B eCommerce forward. For example, an educational supply company might provide school districts with classroom furniture. While B2B eCommerce involves commercial exchanges, B2C consists of retail sales.

B2B 287

B2B Payment Services eCommerce B2C 287

Retail TouchPoints

JUNE 7, 2024

Pulling the right levers to adjust your supply chain strategy can make a huge difference in today’s competitive market by ensuring that your store shelves are stocked accordingly and packages arrive to customers on time and as expected. Just one damaged item can have a trickle-down effect at every step of the supply chain.

Supplies 274

Supplies Shipping Costs Retail Definition 274

Retail TouchPoints

MARCH 22, 2024

will deploy technology from Relex Solutions designed to enhance inventory management and in-stock positions. Integrating these systems will help Couche-Tard improve its merchandising strategy by evolving how space decisions are made as well as how product replenishment is managed throughout the organization.

Supplies 270

Supplies Operations Management Technology 270

Retail TouchPoints

JANUARY 17, 2025

Shaw believes Starboard Group has the right combination of flexibility, supply chain infrastructure and experience in carefully curating product assortments to appeal to these vacationers, whether theyre at sea or on terra firma. A second store at another Westgate property is slated to follow later in 2025.

B2B 278

B2B Travel Retail Shipping 278

Retail TouchPoints

FEBRUARY 26, 2025

Supply Chain Security and Fraud Prevention Security and fraud issues that target your supply chain partners can have ripple effects that damage your business. Counterfeit items in the supply chain are a growing problem for all kinds of products, from aircraft parts and medical devices to cosmetics.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236