Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 278

Management Retail Merchant Services Operations 278

Forrester eCommerce

JANUARY 20, 2025

I’m pleased to announce the publication today of the Forrester IT Management Systems Architecture. IT (Information Technology) uses a wide variety of systems to effectively run itself.

Management 195

Management Technology Information Other 195

Forrester eCommerce

JUNE 25, 2024

Forrester’s list of the top 10 emerging technologies for 2024 reflects the continued dominance of AI but also emphasizes the growing importance of security in our increasingly connected world. Get a deep dive on the top 10 list in this blog post.

Technology 482

Technology Blog Information Supplies 482

Retail TouchPoints

NOVEMBER 27, 2024

The alarming reality is that hackers are adopting new methodologies to overcome traditional defensive technologies – and are succeeding. Retailers need to not only understand how AI is being used to infiltrate their networks, but what technologies are available to counteract these attacks.

Retail 290

Retail Technology Supplies Management 290

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Groove

NOVEMBER 19, 2024

Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. Connect with Jason on LinkedIn About Our Host, Ethan Giffin Ethan Giffin is the founder and CEO of Baltimore-based Groove Commerce, a premier eCommerce agency that helps mid-market brands design, build and grow their eCommerce sites.

eCommerce 448

eCommerce Merchant Services Consumer Electronics Electronics 448

Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Dont underestimate the importance of change management.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Forrester eCommerce

JUNE 24, 2024

Learn how combining knowledge management and generative AI can unlock a new level of knowledge-sharing and collaboration in your organization. To stay ahead of competition, organizations must enable seamless information-sharing across departments.

Management 418

Management Information Technology Operations 418

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item.

Improvements 311

Improvements Customer Experience Operations Technology 311

Groove

JANUARY 13, 2025

This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing. Streamlined Operations : From order processing to delivery tracking, technology reduces inefficiencies. BigCommerce supports advanced integrations for inventory and pricing.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Forrester eCommerce

DECEMBER 5, 2024

Because CRM is at the heart of all customer operations that directly impact company revenue Emerging technologies are boosting its power. These technologies provide deeper […] Our data shows that close to 70% of organizations plan to increase their CRM investments over the next year.

Technology 221

Technology Operations Customer Customer Experience 221

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.

Omnichannel 295

Omnichannel Technology Operations Consumer 295

Retail TouchPoints

NOVEMBER 14, 2024

Adopting a risk management approach is essential, where data encryption strategies consider the types of data, its use and where it resides to lower the impact in case of a breach. These organizations should adopt advanced technologies, establish robust data security policies and offer employee training to enhance long-term security outcomes.

Retail 277

Retail Payment Services Consumer Management 277

Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. This is where Application Security Posture Management (ASPM) becomes essential. However, there remains a gap on the security side.

Retail 277

Retail Technology Supplies Operations 277

Groove

DECEMBER 3, 2024

Michael’s emphasis on balancing aggression and precision in email list management advocates for removing unengaged users to improve metrics and boost revenue. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. Chapters: Introduction and Background - 00:34 What is Revenue Roll? -

eCommerce 375

eCommerce BigCommerce Shopify WooCommerce 375

Forrester eCommerce

AUGUST 16, 2024

On August 15, Hewlett-Packard Enterprise (HPE) announced its intent to acquire Morpheus Data, a multicloud management solution “to make HPE GreenLake cloud the de facto platform for innovating IT.” The deal is expected to close early FY2024 Q4 of its fiscal year.

Management 448

Management Information Technology Operations 448

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

NOVEMBER 12, 2024

By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales. This technology complements in-store experiences by allowing customers to quickly visualize variations not on display, such as different colors or sizes.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

DECEMBER 12, 2024

The addition of Grocery TV, which will connect Hy-Vee’s screens to The Trade Desk , will enable RedMedia to manage both offsite and in-store campaigns from a unified platform. In addition to brand advertising, Hy-Vee also will be able to manage its own in-store messaging through Grocery TV’s content management system.

Retail 276

Retail Management Technology Omnichannel 276

Forrester eCommerce

JULY 18, 2024

“Resilience” an oft quoted and reasonable ideal that technology professionals and by extension, the businesses they serve strive for. Business and technology leaders often manage risk by building systems […]

Technology 273

Technology Management 273

Retail TouchPoints

JANUARY 14, 2025

In the five years since Barry became CEO, Best Buy has undergone a complete overhaul of nearly every part of its business , from the store experience to its tech stack and the way it manages its workforce, culminating in a rebrand late last year that reimagines the role Best Buy plays in consumers lives.

Consumer 287

Consumer Consumer Electronics Electronics Technology 287

Retail TouchPoints

JANUARY 9, 2025

The company plans to integrate complementary strengths such as product design and sourcing capabilities, deep supplier relationships and a growing use of AI and data-driven technology to enhance supply chain and inventory management capabilities and deepen customer relationships.

Apparel 290

Apparel Supplies Fashion Outdoor 290

Retail TouchPoints

OCTOBER 18, 2024

The first step in helping to prevent retail fraud, while fortifying the digital experience, is actually to face the fear of AI head-on and embrace the power of this emerging technology. It’s up to retailers to abate their fears and embrace the emerging technology, or risk getting beaten out by fraudsters, and ultimately, the competition.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

DECEMBER 16, 2024

To meet Net Zero goals and comply with evolving regulations, companies must integrate sustainability across the value chain from raw materials to design, sales and marketing and supply chain management. Next, turn to skills such as sustainable procurement, supply chain management and stakeholder management.

Supplies 277

Supplies Fashion Management Operations 277

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

OCTOBER 31, 2024

David’s Bridal has introduced Adored by David’s , a resale program that will be managed by Arrive Recommerce. We’re excited to unveil Adored by David’s, offering stunning, affordable dresses to help her embrace sustainability without compromise,” said Kelly Cook, President for Brand, Technology and Finance at David’s Bridal in a statement. “By

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Document Accessories Fashion Shipping 288

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

Supplies 290

Supplies Improvements Social Media Operations 290

lateshipment

FEBRUARY 1, 2025

For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. Enter returns management softwarea robust tool that transforms returns headaches into streamlined operations. What is Returns Management Software? Thats a steep cost for facilitating a return.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Forrester eCommerce

JULY 11, 2024

Too many organizations treat their event technology as a tactical rather than a strategic asset, with different teams selecting and deploying solutions in silos. Consolidating on to a single All-In-One event management platform solves these challenges, and also helps teams deliver more personalized, and digital-centric […]

Events 273

Events Management Technology B2B 273

Retail TouchPoints

JULY 29, 2024

Denali’s de-packaging technology can help enable us to turn millions of pounds of potential food waste into useful products each year while allowing our associates to devote more time to serving our customers.”

Technology 283

Technology Consumer Goods Supplies Improvements 283

Groove

NOVEMBER 9, 2024

Companies can use them when: Collecting payments Managing shopping carts Facilitating logins Organizing and managing catalogs This enables businesses to build highly customized sites that produce positive user experiences. Technical Components BigCommerce headless web development offers several core front-end technology options.

BigCommerce 310

BigCommerce Payment Services eCommerce Shopping Carts 310

Retail TouchPoints

OCTOBER 23, 2024

Image courtesy Rithum The momentum surrounding 3P commerce is about more than just technological advancement; for many retailers and brands it also has required a philosophical shift. In a survey of 550 retail executives in the U.S., And AI automation is poised to propel this expansion even further.

Consumer 290

Consumer Multichannel Supplies eCommerce 290