Retail TouchPoints

DECEMBER 16, 2024

To meet Net Zero goals and comply with evolving regulations, companies must integrate sustainability across the value chain from raw materials to design, sales and marketing and supply chain management. Next, turn to skills such as sustainable procurement, supply chain management and stakeholder management.

Supplies 277

Supplies Fashion Management Operations 277

Retail TouchPoints

NOVEMBER 21, 2022

Retail leaders need to be laser-focused on empowering employees through learning and training opportunities. Leaders need to pay particular attention to managers, who play an outsized role in frontline retail: McKinsey data shows that managers are significantly more likely to leave their position (63%) than non-managers (36%).

Customer Experience 306

Customer Experience Technology Management Presentation 306

Retail TouchPoints

NOVEMBER 14, 2024

Adopting a risk management approach is essential, where data encryption strategies consider the types of data, its use and where it resides to lower the impact in case of a breach. Ensure robust security and incident response training. Human error causes almost a quarter of all attacks in the retail and consumer space.

Retail 277

Retail Payment Services Consumer Management 277

Forrester eCommerce

SEPTEMBER 19, 2024

I am thrilled to announce Forrester’s Human Risk Management (HRM) Solutions Wave™ which evaluates the nine most significant vendors in the HRM space. Forrester clients can view here.

Management 352

Management 352

Retail TouchPoints

MAY 27, 2022

Appliance manufacturer Bosch Siemens Hausgeräte (BSH) has adopted a gamified training solution from Attensi that features competition-based true-to-life scenarios designed to help salespeople remember product features, understand shopper motivations and close the sale. Training Provides a ‘Safe Space’ to Learn and Fail.

Electronics 289

Electronics Consumer Electronics Games Point of Sale 289

Retail TouchPoints

JANUARY 3, 2025

So far, cannabis retailers seem to appreciate that the solution can provide as high a level of customer service online as a well-trained budtender can offer in a brick-and-mortar setting. He noted that with the Jointly solution, these retailers now have a tool to concierge customers through the process when they come to the website.

Recommendation 305

Recommendation Download Consumer eCommerce 305

Retail TouchPoints

DECEMBER 29, 2022

The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met. What is Knowledge Management and Why is it Important? Knowledge acquisition.

Customer Experience 360

Customer Experience Management Customer Retail 360

Retail TouchPoints

JULY 16, 2024

Within the retail industry, staff training, teaching and upskilling is a widely recognized challenge. Low motivation is another challenge: Retail staff often struggle staying motivated, especially if the learning curve is steep or training feels irrelevant to their everyday work.

Retail 260

Retail Operations Document Management 260

Retail TouchPoints

AUGUST 9, 2022

In today’s tight labor market, training has become more critical than ever. Nowhere is that truer than in the retail space, where it is particularly important to train your employees quickly and engage them effectively to create long-term organizational loyalty. Customer service training. Product knowledge training.

Retail 287

Retail Technology Customer Recommendation 287

Kissmetrics

JANUARY 7, 2021

Having the right learning management system (LMS) software in place makes this task much more manageable for everyone involved. These products are designed with adult learners in mind, particularly for businesses who need to train employees, customers, or partners. The Different Types of LMS Software. Corporate LMS Software.

Management 353

Management WooCommerce Mobile Other 353

Retail TouchPoints

NOVEMBER 20, 2024

The free booklets, for both dogs and cats, include practical guidance and shopping checklists created by the retailer’s veterinary, training and grooming teams, plus exclusive pet services and savings on Petco-owned brands. Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov.

Events 272

Events Management Retail Customer Experience 272

Forrester eCommerce

APRIL 6, 2021

Product management leaders continue to identify team upskilling as a key priority for business success. At Forrester, we’ve been upskilling product management teams for years and have identified the best training approaches for driving the understanding and adoption of best practices for product managers.

Management 365

Management 365

Retail TouchPoints

JULY 31, 2024

In retail, maintaining a knowledgeable, capable and well-trained workforce is a key factor in success, especially in categories with tight competition. The Challenges to Retail Retention High turnover rates make employers in retail cautious about investing heavily in their staff’s education and training.

Retail 263

Retail Travel Workshop Management 263

Retail TouchPoints

JANUARY 7, 2025

Effectively managing returns fraud is crucial for controlling an organization’s costs. According to a Gartner survey, 39% of retailers identified cost management the mitigation and control of volatile or uncontrollable supply chain costs as one of the top three internal obstacles to achieving their supply chain goals and objectives.

Supplies 278

Supplies Fulfillment Electronics Management 278

Retail TouchPoints

NOVEMBER 1, 2024

The Significance of Employer Branding in Battling Retail Turnover The retail industry faces significant challenges in managing workforce stability, with turnover rates being reported as high as 60%. The impact goes beyond the expenses of hiring and training new employees; it affects team morale and overall company performance as well.

Retail 276

Retail Social Media Management Improvements 276

Retail TouchPoints

SEPTEMBER 5, 2023

They’re likely also emphasizing continual training of new employees, as the retail industry can be quite fickle and turnover is often high. According to a PwC survey , employees who partake in VR training train 4X faster than those who train in a classroom, and are 275% more confident to apply skills learned after training.

Consumer Electronics 260

Consumer Electronics Retail Electronics Customer Experience 260

Forrester eCommerce

DECEMBER 12, 2023

The emergence of CS&T platforms ushers in a new era of upskilling and training focused not on point-in-time test prep but on continual learning, where practitioners go up against the latest attacker techniques individually or as a team to test technical skills, refine documented processes, and improve communication.

Document 293

Document Improvements Management Customer 293

lateshipment

MARCH 3, 2025

This is where proper returns management and reverse logistics come in like last-minute superheroes you can rely on to ensure your online business can handle returns without breaking the bank. In the world of e-commerce, an effective reverse logistics and returns management system is no longer a nice add-on; its a must.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Retail TouchPoints

MARCH 14, 2025

As an added perk, Ambassadors are trained at a three -day onsite in New York in early summer, with travel and accommodations covered by LVMH. We often create programming that responds to their interests from data and AI to supply chain, leadership and management skills. This year the coveted roles are open to U.S.

Arts 213

Arts Social Media Supplies Customer Experience 213

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. Automating compliance management across the organization also fortifies security, makes compliance processes more efficient and even helps companies optimize labor costs by eliminating redundancies.

Management 278

Management Technology Operations Retail 278

Retail TouchPoints

FEBRUARY 18, 2025

The company also has introduced an innovative scheduling initiative in which employes are trained in multiple areas of the business (e.g. At Hot Topic our people are at the heart of everything we do, and we believe in investing in their futures, said Janet Acosta, Benefits Manager of Hot Topic in a statement.

Electronics 261

Electronics Fulfillment Management Customer Experience 261

Retail TouchPoints

JANUARY 8, 2025

The Role of Robots in Retail In the retail industry, tasks like inventory management, cleaning and even customer service are being delegated to robots, allowing human employees to focus on higher-value activities. The message is clear: designing for people first is the key to robots usability and their ultimate success.

Retail 179

Retail Operations Technology Recommendation 179

Retail TouchPoints

NOVEMBER 13, 2024

Importance of Effective Communication in Retail Security With the increased prevalence of retail crime, the ability to communicate in tandem among security personnel, management and law enforcement is essential. Regular protocol training is required to make sure that all staff know how to handle themselves during a security incident.

Operations 147

Operations Retail Improvements Document 147

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Improvements 290

Improvements Management Customer Banking 290

Retail TouchPoints

MARCH 4, 2025

These digital twins do more than simply reconfigure pixels, however: A digital twin that uses physics AI means it understands the weight, depth and size of these products , which really matters, said Azita Martin, VP and General Manager, Retail and CPG at Nvidia.

Games 266

Games Information Retail Technology 266

Retail TouchPoints

NOVEMBER 1, 2024

“Because we’re entering into this more efficient way of doing product placement and this new model [of creating content], it’s trained off of an actual human,” Gai explained. For example, singer FKA Twigs created a digital avatar called AI Twigs to better manage her Instagram account and hold conversations with fans on her behalf. “In

Social Media 293

Social Media Arts Subscription Technology 293

Retail TouchPoints

JANUARY 14, 2025

In the five years since Barry became CEO, Best Buy has undergone a complete overhaul of nearly every part of its business , from the store experience to its tech stack and the way it manages its workforce, culminating in a rebrand late last year that reimagines the role Best Buy plays in consumers lives.

Consumer 287

Consumer Consumer Electronics Electronics Technology 287

Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. Retail managers must address these incidents’ effects on employee morale and retention. There are many options that retail managers can pursue to mitigate the additional stresses faced by their workforce.

Management 289

Management Retail Improvements Events 289

Retail TouchPoints

OCTOBER 3, 2022

If you’ve managed to differentiate yourself and build an audience, there’s a lot of value to be had in doubling down on that focus and finding new ways to serve that niche better than anyone else. Most industries are crowded and fiercely competitive.

Shipping Costs 279

Shipping Costs Shipping Technology Gifts 279

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Data Analytics: Leveraging big data and analytics tools to gain insights into customer behavior, inventory management, sales forecasting, and marketing strategies. Automation: Using AI-driven tools for inventory management, chatbots for customer service, and automated marketing campaigns to streamline operations.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

NOVEMBER 27, 2024

Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London. Having run for over a decade as a female-owned independent agency, Davidson’s passion and commitment has shaped Sleek into a symbol of excellence in event management and has earned her a reputation as an expert in her field.

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

NOVEMBER 3, 2022

Nordstrom is sponsoring and helping to launch a new Product Management course track at Atlanta-based Historically Black College and University (HBCU) Morehouse College as part of its ongoing investments in Black talent. It’s critical that our product managers reflect the diverse group of customers we serve.

Management 279

Management Fashion Technology Fulfillment 279

Retail TouchPoints

MAY 13, 2024

We’ve also seen attrition decline fairly significantly, and we love to see that because training does have a cost.” With AI, “agents have all the info they need to solve an issue and they can jump right into solutioning, which gives them more of a sense of satisfaction.

Customer 311

Customer Management Gifts Document 311

Retail TouchPoints

JANUARY 17, 2025

We manage relationships with vendors, hire staff and train them, and do the scheduling and travel for them, because many work on a contract basis. Now thats not a criticism of how resorts currently manage retail; but these arent retail companies, theyre hospitality companies.

B2B 278

B2B Travel Retail Shipping 278

Retail TouchPoints

MARCH 4, 2025

Well-trained employees can handle questions and alleviate concerns, making customers more comfortable with the changes. Without these technologies, managing the complexity of dynamic pricing becomes nearly impossible. Dynamic pricing isnt just a technical shift, its also a cultural one. She has worked with leading U.S.

Customer 216

Customer Retail Electronics Operations 216

Forrester eCommerce

AUGUST 25, 2021

In a tight labor market with employee acquisition and retention top-of-mind for retailers, training associates thoroughly and enabling them to perform fewer menial tasks with greater efficiency and oversight should be a primary goal for retailers.

Retail 458

Retail Customer Experience Operations Improvements 458

Retail TouchPoints

OCTOBER 31, 2023

Put managers front and center. To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Train early and train often.

Omnichannel 279

Omnichannel Consumer Management Technology 279