Retail TouchPoints

AUGUST 7, 2024

Long term, commerce tools will help the retailer meet growing shopper demand, achieve its omnichannel growth goals and scale targets across all banners. To support this position, we embarked on a technical transformation that would enable us to create dynamic, omnichannel experiences quickly and at scale.

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Omnichannel Improvements Marketing Retail 263

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. Gen AI will help retailers meet these challenges, but its success depends on adopting a strategic approach focused on enterprise-wide transformation rather than isolated, departmental implementations.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

OCTOBER 30, 2024

. “As a brand with deep roots in providing exceptional value and trend-forward children’s apparel, diversifying our omnichannel strategies is a top priority ,” said Claudia Lima-Guinehut, Brand President of The Children’s Place in a statement. ”

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Apparel Omnichannel Operations Channel 278

Retail TouchPoints

NOVEMBER 12, 2024

As the holiday rush looms, retailers face a critical challenge: meeting the demands of tech-savvy consumers who expect seamless, efficient and personalized shopping experiences that combine digital and physical aspects. QR codes offer a powerful tool to meet consumer demands for information, value and seamless experiences.

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Gifts Magazine Information Social Media 275

Retail TouchPoints

MAY 29, 2024

Retail Innovation Conference & Expo attendees can stop by the Shoplazza booth #526 to learn more about Retasmart and how it can support your omnichannel ambitions. Visit the official #RICE24 hub to get more details on what to expect at this year’s show.

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Omnichannel Payment Services POS Multichannel 264

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

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Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

JANUARY 11, 2023

It is our vision to create the industry’s most complete omnichannel retail media stack to support retailer evolution through retail media.

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Omnichannel BigCommerce Retail Social Media 315

Retail TouchPoints

OCTOBER 20, 2022

The Digital Concierge joins Mall of the Emirates omnichannel options, including a recently introduced bespoke personal stylist consultation service that allows guests to choose a styling package and book an appointment with their preferred style experts online before meeting their consultants at the mall.

Books 289

Books Omnichannel Customer Fashion 289

Retail TouchPoints

JULY 15, 2022

But the retailers that invested in omnichannel capabilities were able to adapt and survive. Together, these services helped Build-A-Bear truly bolster its omnichannel business, create a better customer experience, improve fulfillment efficiencies and even reduce transit costs. Using OMS to Meet an Evolved Brand Promise.

Omnichannel 306

Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

OCTOBER 22, 2024

Active and lifestyle fashion brand Fabletics is expanding into Mexico through a partnership with Liverpool , an omnichannel retail group that has more than 177 years of operating experience in the country. Through this partnership with Liverpool, the brand is now able to meet the needs of the Mexican consumer.”

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Toys Retail Omnichannel Fashion 263

Retail TouchPoints

JUNE 3, 2024

Manager, Omnichannel Operations, ULTA Beauty Jacob Zuppke, Chief Executive Officer, President and Board Member, Whisker Lisa Ham, Director of Merchandising & Space Planning, Yesway Dennis Maxwell, Senior Director of Performance Marketing, Zenni Optical

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Omnichannel Management Operations Books 312

Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. This can be particularly impactful for furniture retailers as large cargo and returns can be extremely costly.

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Retail BigCommerce B2C Channel 298

Forrester eCommerce

JULY 1, 2021

Organizations that fail to meet buyers’ expectations for personalized omnichannel communications risk losing market share to competitors that do.

Omnichannel 448

Omnichannel Marketing B2B Technology 448

Groove

JANUARY 13, 2025

Omnichannel Integration Omnichannel integration ensures a seamless experience across all touchpoints, blending online and offline interactions: Unified Catalogs : Customers who access products through physical locations, mobile apps, and websites see consistent product details and pricing.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Wiser

OCTOBER 30, 2024

How Omnichannel Behaviors Are Evolving Recent surveys reveal that today’s shoppers do not view their journeys as strictly online or in-store. By doing so, they can create a more cohesive shopping experience that meets the expectations of today’s informed and empowered consumers.

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Omnichannel Customer Loyalty Channel Consumer 78

BigCommerce

OCTOBER 14, 2020

The holidays are fast-approaching and this year’s unique challenges are having us take a trip back to the drawing board.…

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Customer Omnichannel 432

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Ikea will invest more than $2.2 billion in its U.S. The new facilities build on the other U.S. We know U.S. in a statement. “We

Omnichannel 275

Omnichannel Home Furnishings Fulfillment Operations 275

Groove

OCTOBER 20, 2024

To help you understand the importance of having a product feed for marketplaces, we'll go over how a multi-channel product data feed works and provide some product feed management tips you can use to set your online store up for omnichannel success. What Is an eCommerce Product Data Feed?

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. The chainwide rollout is expected to be completed in Q1 2024.

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Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

JANUARY 1, 2025

Conclusion To craft an exceptional post-purchase experience today, retailers need order management software that boasts the necessary features, integrations and adaptability required to streamline operations, enhance communication and meet the needs of customers. Jay Topper is Chief Customer Officer for fabric, Inc. ,

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Management Shipping Costs Reference Retail 320

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. She can buy it right there, then she can go to the store within an hour and have it for the party that night.”

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Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

MAY 10, 2022

The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16

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Omnichannel Shipping Costs Operations Books 288

Retail TouchPoints

NOVEMBER 13, 2023

Above all, a best-in-class omnichannel experience is paramount to obtaining and retaining customers ,” said Kelly Hallinan, SVP of Emerging Channels for Brooklinen in an interview with Retail TouchPoints. “ We want to meet our customers everywhere that they are, which means investing in our DTC website and also various other channels.”

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Omnichannel B2B Channel Customer 278

Retail TouchPoints

DECEMBER 23, 2024

Nearly half ( 46% ) of consumers game to meet their desires for creation, imagination and self-expression , a 10% increase over 2023, according to research from Fandom. Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative. Beauty Photo credit: E.l.f.

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X-cart Payments Fashion Games 278

Wiser

FEBRUARY 18, 2025

A premium global durables manufacturer has partnered with Wiser to achieve just that, demonstrating how the Perfect Store framework can elevate the omnichannel experience and strengthen retail partnerships across channels and markets. Take the First Step Toward Omnichannel Excellence Ready to elevate your execution strategy?

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Wiser

OCTOBER 29, 2024

Establishing a Reliable Omnichannel Experience Meeting consumer expectations for pricing and availability isn’t just a technical challenge; it’s a critical component of the overall brand experience. Consider offering buy-online pick-up-in-store (BOPIS) options or same-day delivery to maintain sales momentum.

Omnichannel 78

Omnichannel Management Channel Consumer 78

Wiser

JANUARY 30, 2025

Conclusion: Thriving in an Omnichannel World The future of retail lies in organizations reimagining the journey as a seamless blend of online and in-store experiences just how shoppers see it. With tools like real-time data insights and omnichannel solutions, businesses can foster loyalty and long-term success.

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Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

FEBRUARY 18, 2025

We believe an omnichannel retail strategy focused on customer experience is foundational in building brand health, maximizing lifetime customer value and delivering sustainable profitable growth.” As we enter our next chapter with new assets through our partnership with Beyond, Inc.,

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

JANUARY 14, 2025

Although Buckle has been using Aptos software since 2018, the team decided to move from its Windows-based POS system to Aptos ONEs mobile-first application in order to further evolve its tech stack and better meet guest expectations.

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POS Apparel Accessories Mobile 278

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick.

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Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. There was food, drinks, NFL player meet-and-greets, entertainment from local performers and interactive activities like stadium tours.

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Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

APRIL 3, 2025

In the competition for consumer dollars, stores remain a crucial part of a successful omnichannel strategy and there is significant opportunity in the current market for retailers looking to open stores and developers looking to reimagine spaces in fresh ways. Lets start by looking at the landscape. The retail vacancy rate was 4.1%

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Presentation Retail Department Stores Omnichannel 147

Retail TouchPoints

FEBRUARY 4, 2025

Retail TouchPoints sat down with its Co-founders and Co-CEOs, Dwight ONeal and Karess Rosem, to discuss how they are working to meet these challenges and helping brands, both large and small, take advantage of the enormous opportunities in this space. Retail TouchPoints (RTP): What were some of the initial motivations for starting RNC?

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Payment Services Consumer Omnichannel Recommendation 214

Fabric Blog

MARCH 21, 2025

To meet those expectations, businesses must create seamless shopping experiences across every demand channel. Yet, order fulfillment in an omnichannel environment is not without its hassles. Key benefits of order fulfillment software Order fulfillment solutions are game-changers for omnichannel retailers.

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Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Groove

DECEMBER 7, 2024

Today, brands that seize opportunities at the forefront of their industries know how to fully develop omnichannel eCommerce strategies that put these technologies to work for them. To truly reap all the benefits of content marketing, we encourage businesses to meet customers where they are.

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eCommerce Marketing Social Media White Paper 328