Retail TouchPoints

NOVEMBER 13, 2024

and Canada (excluding Quebec) can now use the café chain’s popular mobile app to order on-demand delivery via DoorDash , as well as ordering directly in the DoorDash app. Starbucks customers in the U.S.

Mobile 162

Mobile Merchant Services Customer Management 162

FastSpring

OCTOBER 23, 2024

Market options have been opening up for both publishers and players in the mobile games industry thanks to shifting laws and regulations around the world. Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. More details on those below.)

Merchant Services 148

Merchant Services Payments Payment Services Games 148

Retail TouchPoints

JUNE 12, 2024

After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal. I’ve just seen numerous cases where prioritising omnichannel outcomes has inadvertently sidelined the effectiveness of your mobile advertising and DCX.

Mobile 289

Mobile Retail Social Media Omnichannel 289

Forrester eCommerce

OCTOBER 27, 2023

Buried under the lede is the fact that it now owns King, a hugely successful mobile advertising platform with over $300 million in advertising revenue annually. Microsoft completed its largest ever acquisition of Activision Blizzard earlier this month.

Games 396

Games Mobile B2C Marketing 396

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. RTP: Tractor Supply won a Brand Experience Award this year for the enhancements it has made to the branded mobile app.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Forrester eCommerce

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 388

Banking Mobile Consumer Financial Services 388

Groove

JANUARY 13, 2025

Omnichannel Integration Omnichannel integration ensures a seamless experience across all touchpoints, blending online and offline interactions: Unified Catalogs : Customers who access products through physical locations, mobile apps, and websites see consistent product details and pricing.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

DECEMBER 2, 2024

Online Shopping Continues its Shift Toward Mobile Consumers also continued to shift their online shopping to mobile devices, a trend that has been steadily growing for the past several years. “And now they have 64% more customers they can target with this goal in mind.” Salesforce reported that AI and AI agents drove $14.1

Merchant Services 279

Merchant Services Apparel Mobile Beauty and Health 279

Retail TouchPoints

JULY 5, 2024

Athletic retailer WSS , which is owned by Foot Locker , will deploy the Aptos One mobile POS solution across its more than 100 U.S. The retailer hopes to enhance the in-store experience and reduce hardware requirements as it actively expands its store footprint.

POS 279

POS Mobile Information Technology 279

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Mobile wallets provide the convenience shoppers have come to expect. Reducing friction provides convenience, increases conversion and lowers cart abandonment rates.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 4, 2024

Walmart has debuted a pilot program with Aira , a mobile app that connects blind and low vision customers with a sighted interpreter who can describe products, labels and prices in real time. In both the U.S. Walmart also has expanded its adaptive product lines.

Customer 279

Customer Mobile Information Retail 279

Retail TouchPoints

NOVEMBER 1, 2024

Balancing Mobile and In-Person Orders In addition to cutting down what Niccol termed “our overly complex menu,” he promised that Starbucks would do a better job serving both mobile orders and in-person customers. Today more than 30% of transactions are driven by mobile orders,” he noted. “At

Mobile 277

Mobile Improvements Customer Experience Customer 277

Retail TouchPoints

AUGUST 22, 2024

These items have been popular in the secondhand market for years, but now there is another consumer good taking the spotlight in the “recommerce” market: mobile phones. The mobile phone space also felt this shift to more intentional purchasing decisions — in 2022, sales of mobile phones in the secondary market totaled $35.9

Mobile 264

Mobile Consumer Goods Consumer Electronics 264

Forrester eCommerce

SEPTEMBER 11, 2024

To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.

Banking 273

Banking Mobile Financial Services Management 273

Groove

DECEMBER 12, 2024

Incorporating the major SEO trends of 2024including mobile-first indexing (and ensuring that your site benefits from mobile-first SEO), working to appeal to Googles experience, expertise, authoritativeness, and trustworthiness (E-E-A-T) framework, and prioritizing Core Web Vitalscan help set you up for success in your eCommerce business.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Forrester eCommerce

JULY 18, 2024

Mobile devices are ubiquitous and an essential business platform for many organizations. Like early desktop PCs, the security of mobile devices was left to the OS manufacturers, and just as for desktops, this is no longer an adequate line of defense.

Mobile 273

Mobile Download 273

Groove

DECEMBER 11, 2024

Just make sure they are mobile-friendly and non-intrusive to stay on Googles good side. Neglecting Mobile Responsiveness: The majority of people now browse the web using smartphones, so you'll want to emphasize mobile-first email capture strategies. We also recommend keeping pop-up form fields to a minimum.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Forrester eCommerce

SEPTEMBER 19, 2024

When it comes to mobile device security, barely half of organizations are using unified endpoint management (UEM). Find out why security teams overlook mobile devices in this preview of our upcoming Security & Risk Summit. That's like locking the front door and leaving the side door wide open.

Mobile 259

Mobile Management Technology 259

Forrester eCommerce

SEPTEMBER 12, 2024

Read this report to understand where European banks’ mobile banking apps excel, where they fall short, and how to strengthen your own apps.

Banking 273

Banking Mobile Financial Services Management 273

Retail TouchPoints

DECEMBER 27, 2024

With Gen Zs preference for mobile shopping, optimizing websites and apps for mobile users is critical. Our deepest, most nuanced insights around this generation come courtesy of our mobile-first, conversational research technology.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Groove

OCTOBER 11, 2024

These services help eCommerce businesses complete the online and mobile sales that drive success. Recent news reports highlight these important trends: Cryptocurrency payments Mobile wallets Enhanced fraud protection As these trends become more mainstream, retail organizations may notice an increasing demand for new payment options.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Groove

JANUARY 26, 2025

Neglecting Mobile Optimization Mobile users make up a significant portion of online shoppers, yet many eCommerce sites overlook mobile performance. Poor mobile optimization can have negative effects on bounce rates, rankings, and the user experienceall of which impact website authority.

eCommerce 270

eCommerce SEO Mobile Blog 270

Retail TouchPoints

DECEMBER 5, 2024

For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. Ability to sell even when offline Want to REALLY stress out your employees and frustrate your customers?

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

JANUARY 15, 2025

Introducing Tap on Mobile Devices A new way European merchants are enhancing resilience is by adding a secure Tap on Mobile SoftPOS payment app to tablets and smartphones already deployed in-store.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Groove

MARCH 2, 2025

With advancements in AI-driven email marketing , dynamic personalization, and mobile-first design, businesses must continuously refine their email strategies to remain relevant. With the rise of mobile internet devices, vertical layouts are preferred over horizontal designs, which can introduce readability and formatting issues.

eCommerce 237

eCommerce Mobile Marketing Improvements 237

Retail TouchPoints

NOVEMBER 22, 2024

Chewy and nonprofit robotics hub MassRobotics have created the CHAMP (Chewy Autonomous Mobile Picking) Challeng e, offering $30,000 and the potential to work with Chewy going forward to the winning robotics manufacturer.

Improvements 289

Improvements Fulfillment Operations Mobile 289

Retail TouchPoints

JANUARY 14, 2025

Although Buckle has been using Aptos software since 2018, the team decided to move from its Windows-based POS system to Aptos ONEs mobile-first application in order to further evolve its tech stack and better meet guest expectations.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix.

POS 278

POS Mobile Point of Sale Technology 278

Retail TouchPoints

OCTOBER 24, 2024

TikTok users can click the Shop tab to see refurbished products such as tablets, mobile phones and laptops being sold by approved TikTok sellers. TikTok Shop has expanded the refurbished electronics product category to U.S. consumers after a UK launch in September 2023.

Electronics 259

Electronics Mobile Consumer Other 259

Retail TouchPoints

OCTOBER 28, 2024

As a customer and lover of Ebay myself I saw firsthand how their homepage, mobile app and shopper experience transformed immensely in a relatively short period of time and I know much of this was due to Bradford.” Hyman shared her strategic plans for Rent the Runway earlier this month.

Mobile 283

Mobile Retail Customer 283

Retail TouchPoints

NOVEMBER 4, 2024

For instance, mobile apps that help seasonal businesses with bookings, calendar organization, staffing and inventory management can help them efficiently scale and grow beyond being seasonal ventures. In addition, since 2010, Naughton has operated a mobile business similar to the Outlet offered under this Disclosure Document.

Books 272

Books Mobile Operations Document 272

Retail TouchPoints

NOVEMBER 19, 2024

Earlier this month Starbucks added a DoorDash delivery option to its mobile app, and in October 2024 DoorDash expanded its delivery offerings with Wegmans and other regional grocery favorites. Like its competitors Uber Eats and Grubhub , DoorDash has been expanding its retailer portfolio and service offerings.

Merchant Services 276

Merchant Services Gifts Payment Services Electronics 276

Retail TouchPoints

NOVEMBER 12, 2024

Three standout examples demonstrate the versatility and potential of this technology: Ikea tackles the challenge of checking out large furniture items with a QR-based mobile checkout option. Link QR codes to personalized mobile magazines showcasing your holiday collection, or develop QR-based in-store games that offer exclusive discounts.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. On average, nearly 20% of annual retail sales happen in November and December, and the impact of a breach can be disruptive to the business and brand.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

NOVEMBER 11, 2024

Big Lots has upgraded its mobile app, available to current and new members of its Big Reward loyalty program and offering features including in-store rewards access, a personalized dashboard for tracking earnings and exclusive notifications for special offers.

Mobile 275

Mobile Management Information eCommerce 275