Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. People know us for snowboarding.

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Omnichannel eCommerce POS Operations 317

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

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Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

MAY 29, 2024

Retail Innovation Conference & Expo attendees can stop by the Shoplazza booth #526 to learn more about Retasmart and how it can support your omnichannel ambitions. Visit the official #RICE24 hub to get more details on what to expect at this year’s show.

Omnichannel 264

Omnichannel Payment Services POS Multichannel 264

Retail TouchPoints

JULY 19, 2023

Women’s activewear and lifestyle brand Sweaty Betty has rolled out the mobile POS from NewStore in 73 stores across the UK and Ireland. By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone.

POS 243

POS Mobile Omnichannel Accessories 243

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

OCTOBER 23, 2024

As an omnichannel retailer, “everything we do has to be even more omni,” explained Scott Devlin, CIO of The Vitamin Shoppe in an interview with Retail TouchPoints. “If With our legacy POS solution, everything omnichannel that we did was going to be sub-optimized. We wanted to get the best experience.

POS 260

POS Omnichannel Fulfillment Subscription 260

Retail TouchPoints

OCTOBER 25, 2024

If, during COVID-19, we noticed physical store shoppers shifting their shopping to the digital commerce versions of their favorite retailers and firmly establishing omnichannel shopping, then that experience is shifting. Omri Argaman is the Co-founder, Chief Marketing Officer and Chief Growth Officer at Zoomd , a mobile acquisition platform.

Omnichannel 289

Omnichannel eCommerce Shopping Carts Consumer 289

Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program. “Our

Mobile 258

Mobile Gifts Omnichannel Shipping 258

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 276

Mobile Mobile eCommerce eCommerce Shipping Costs 276

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. So for us it’s really about getting the right products to her at the right time.”

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

Omnichannel 287

Omnichannel Customer Loyalty B2C B2B 287

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Mobile wallets provide the convenience shoppers have come to expect. Jean-Marc Thienpont is the Head of Omnichannel and Biometric Solutions at J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

AUGUST 10, 2023

Insider Intelligence predicts that mobile commerce sales will account for 43.4% Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. of total U.S. retail ecommerce sales — and 6.5% of all U.S.

Mobile 246

Mobile Retail Consumer Customer Experience 246

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. With Oracle’s mobile retail POS system, we are taking one more step in this journey.

Mobile 263

Mobile POS Channel Recommendation 263

Retail TouchPoints

AUGUST 17, 2023

Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 246

Mobile Toys Payment Services Omnichannel 246

Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Retail TouchPoints

AUGUST 11, 2022

When you expand into retail stores, you want to use all the datasets you have, including online sales, mobility data and traffic data,” Sheriff said. Parachute’s product categories are a natural fit for omnichannel behaviors. But if you’re just starting off, you should really put a premium on co-tenancy.

Omnichannel 278

Omnichannel Social Media Arts Channel 278

Retail TouchPoints

OCTOBER 17, 2023

The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind.

POS 268

POS Mobile Point of Sale Channel 268

Retail TouchPoints

MARCH 5, 2021

Will 2021 be the year brands achieve omnichannel, personalized, automated two-way conversations? Omnichannel messaging was originally premised on the question, “Where is my customer?” But with so many mobile channels, it can be daunting to know where to start and how to be successful. Utilizing Conversation APIs.

Customer Experience 299

Customer Experience Customer Omnichannel Retail 299

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Since deployment, the solutions have become central to store operations.

Technology 264

Technology Improvements Omnichannel Mobile 264

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

NOVEMBER 30, 2022

Mobile Accounts for More Than Half of Ecommerce Sales. Mobile in particular played a major role during Thanksgiving Weekend this year — the channel accounted for 51% of all digital sales during the period, up from 46% last year and topping 50% for the first time ever, according to Adobe Analytics. Indoor mall traffic was up 1.2%

Mobile 264

Mobile Outdoor Travel Gifts 264

Retail TouchPoints

FEBRUARY 6, 2023

Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive. In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today.

Payment Services 288

Payment Services POS Omnichannel Retail 288

Retail TouchPoints

OCTOBER 7, 2021

The retailer will engage with shoppers through weekly live shopping events, roll out a new mobile app and add new omnichannel features. The online experience will be rounded out by Macy’s updated mobile app, which includes new design and navigation features.

Payment Services 278

Payment Services eCommerce Omnichannel PayPal 278

Retail TouchPoints

SEPTEMBER 20, 2022

Apple’s ad policy changes are already impacting spend on social media and mobile. Investments in new channels or modernization efforts (or both) are a sign of a brand doing the right work to drive retention and acquisition in a more cohesive omnichannel approach. Invest in First-Party Data.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Retail TouchPoints

OCTOBER 21, 2021

Mobile engagement platform Vibes has been integrated with Salesforce Marketing Cloud’s (SFMC) Journey Builder to provide retailers native access to its SMS campaign manager.

Marketing 264

Marketing Mobile Omnichannel Management 264

Retail TouchPoints

SEPTEMBER 7, 2023

Rapid advances in digital technology have already transformed the brick-and-mortar shopping trips of yesteryear into omnichannel experiences where consumers can shop from home, on the go, or in-store depending on their needs.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

AUGUST 31, 2022

Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Melissa Minkow, Director, Retail Strategy, CI&T : “Though ecommerce and mobile commerce sales will continue to grow, brick-and-mortar will still play a key role in holiday, especially when it comes to omnichannel strategy.

Omnichannel 289

Omnichannel Toys Shipping Costs Mobile 289

Retail TouchPoints

JULY 19, 2023

Orders placed on Lowes.com or the retailer’s mobile app by 2 p.m. This same-day delivery expansion delivers on our Total Home strategy to bring more omnichannel shopping capabilities to DIYers and Pros alike.” “The Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S.

Fulfillment 244

Fulfillment Omnichannel Mobile Customer 244

Retail TouchPoints

OCTOBER 20, 2022

Mall of the Emirates has introduced a Digital Concierge WhatsApp Chat feature that allows consumers to shop the entire shopping center in-store, at home or through a mobile device.

Books 289

Books Omnichannel Customer Fashion 289

Retail TouchPoints

JULY 13, 2022

The app, which was created in partnership with Swiftly , aims to provide customers with enhanced mobile shopping experiences and generate new advertising revenue for the retailer.

Omnichannel 264

Omnichannel Payments Multi-channel Retail 264

Retail TouchPoints

MAY 3, 2024

” Building the Save Mart Companies’ Omnichannel Portfolio Instacart and the Save Mart Companies first partnered in 2019 to launch same-day delivery across all of the grocer’s brands. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Retail 289

Retail Omnichannel Mobile Operations 289

Retail TouchPoints

JANUARY 4, 2023

While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S., By using high-quality images and videos of products, customers are drawn closer.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience. From there, the entire transaction can be completed virtually.

Omnichannel 264

Omnichannel POS Mobile Operations 264

Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. Omnichannel Approaches are the Way Forward. It is this effective omnichannel blend that will yield the most success.

Consumer 342

Consumer Omnichannel Customer Experience Technology 342

Retail TouchPoints

NOVEMBER 30, 2022

Fish markets, holiday fireworks stands and even old-timey salesmen during the early to mid-1900s all incorporated the mobile, temporary nature of pop-up shops into their sales models. You can accomplish this by investing in omnichannel technology that eliminates the need for a bulky and antiquated NCR-type cash register.

Mobile 289

Mobile Events Technology Omnichannel 289

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Our mission is to drive seamless omnichannel experiences.” Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort.

Payment Services 275

Payment Services Omnichannel POS Mobile 275