Retail TouchPoints

NOVEMBER 12, 2024

Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail. As the holiday rush looms, retailers face a critical challenge: meeting the demands of tech-savvy consumers who expect seamless, efficient and personalized shopping experiences that combine digital and physical aspects.

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Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Retail TouchPoints

SEPTEMBER 16, 2022

Rogers & Hollands , an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. BTM Global was instrumental in helping us rapidly deploy the new mobile retail POS and driving quick wins to evolve our in-store guest experience.”.

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Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6

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Retail TouchPoints

MAY 17, 2022

Casual lifestyle brand Tom Tailor has launched a new mobile shopping experience through the NewStore omnichannel cloud platform’s Consumer App. Currently available in Germany, where Tom Tailor is headquartered, the app will eventually be expanded into additional markets.

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Retail TouchPoints

NOVEMBER 2, 2021

Enter: mobile marketing. Comprehensive mobile marketing for today’s world involves a digital, omnichannel marketing strategy that reaches consumers on their smartphones, smart watches, tablets and other mobile devices. Map Customer Journeys for Data-Driven Mobile Marketing. Key Takeaways.

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Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

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Retail TouchPoints

AUGUST 10, 2023

Insider Intelligence predicts that mobile commerce sales will account for 43.4% retail ecommerce sales — and 6.5% retail sales — in 2023. Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences.

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Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18-31 window. “In

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RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. In this comprehensive guide, we will explore the core components of retail digitization, highlighting its transformative benefits, potential challenges, and provide practical steps to help you step up your digital game.

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Retail TouchPoints

JULY 19, 2023

Women’s activewear and lifestyle brand Sweaty Betty has rolled out the mobile POS from NewStore in 73 stores across the UK and Ireland. By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone.

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Retail TouchPoints

MARCH 6, 2025

Given its primary role as a telecommunications provider, it can be easy to overlook the fact that Verizon also is one of the most ubiquitous retailers in the U.S. With more than 8,000 stores, Verizon ranks among the top six largest retailers in the country by store count, outpacing even Walmart. It’s not. headquarters.

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Wiser

OCTOBER 30, 2024

Retail has undergone a significant transformation as consumer behavior shifts and modern shoppers increasingly move fluidly between online and in-store interactions. How Omnichannel Behaviors Are Evolving Recent surveys reveal that today’s shoppers do not view their journeys as strictly online or in-store.

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Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. This is where application programming interfaces (APIs) can help.

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Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. in an interview with Retail TouchPoints.

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Retail TouchPoints

JANUARY 14, 2025

Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The retailer is especially known for its denim assortment, which includes various fits, styles and finishes from leading denim brands, as well as its exclusive brand, BKE. The Buckle, Inc.

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Retail TouchPoints

FEBRUARY 26, 2025

Last summer, Walmart executives coined a term to describe retails new era: Adaptive Retail. Simply put, Adaptive Retail is any commerce experience that brings consumers what they want, wherever and whenever they want it. Some of the best games are built around storytelling, and that’s why the art is so important.

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Retail TouchPoints

OCTOBER 30, 2024

The Children’s Place has opened an online storefront on the China-direct app Shein , marking a significant step for both retailers. The Children’s Place, which operates retail and wholesale divisions for its eponymous brand as well as for Gymboree , Sugar & Jade and PJ Place , has had a rough year. ”

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Retail TouchPoints

MARCH 9, 2023

“We’ve done a lot of brand studies and our brand image with Gen Z is very, very strong, so we don’t have an issue with brand image,” said Hawkins in an interview with Retail TouchPoints. “We The goal was to enable fast, secure transactions across all devices (critical for Forever 21’s mobile-first customer base).

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Wiser

JANUARY 30, 2025

The New Consumer Journey: Navigating Multiple Channels Todays consumers seamlessly navigate between online, mobile, and in-store shopping channels, with 49% seeking a more cohesive experience across these touchpoints. A shopper comparing electronics might choose a retailer that offers price-matching or exclusive online discounts.

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Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program. “Our

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Retail TouchPoints

FEBRUARY 6, 2023

While a cloudy future often leads businesses to hunker down and reduce costs any way they can, retailers are responding in a surprising way. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide.

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Retail TouchPoints

OCTOBER 5, 2021

Brands and retailers need to rethink what it means to provide that level of service and convenience now that expectations have changed. With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices.

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Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. In a recent McKinsey study , digital leaders in retail banking saw a 19.3% And they’re rewarded for it too.

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Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

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Retail TouchPoints

JANUARY 15, 2025

The comprehensive image revamp will extend across channels and touch points from the retailers website and app to all stores. Digital channels will be refreshed through January, starting with Walmart.com and the Walmart mobile app, followed by all marketing campaign assets and the official Walmart corporate site. in a statement.

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Retail TouchPoints

NOVEMBER 8, 2024

During the Retail Innovation Conference & Expo, executives from ShopSimon (formerly Shop Premium Outlets), Rebag and Sune shared their answers by delving into the technologies and strategies driving their companies’ priorities. “Our What’s powering next-gen commerce experiences?

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Retail TouchPoints

MAY 31, 2022

So what can retailers do with 5G? 5G is really three things — speed , latency and massive connectivity ,” said Michael Colaneri, a 30-year AT&T veteran who now leads the telecom’s retail business vertical. Simply put, 5G is the next generation of public mobile networks (hence the “G” ). What is 5G, Really?

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RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

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Retail TouchPoints

AUGUST 17, 2023

The retailer began offering same-day delivery in partnership with DoorDash in December 2020. Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders.

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iVend

NOVEMBER 18, 2024

The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4% iVend’s Retail Management Solution iVend helps enterprise retailers run efficiently and effectively. Quite the opposite.

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Retail TouchPoints

MAY 3, 2024

” Building the Save Mart Companies’ Omnichannel Portfolio Instacart and the Save Mart Companies first partnered in 2019 to launch same-day delivery across all of the grocer’s brands. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

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Retail TouchPoints

JULY 13, 2022

The app, which was created in partnership with Swiftly , aims to provide customers with enhanced mobile shopping experiences and generate new advertising revenue for the retailer. Strong loyalty programs are becoming more important as overall brand loyalty fades and retailers fight to hold onto their existing customers.

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Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service.

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Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

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Retail TouchPoints

MAY 19, 2022

With heady revenue predictions for retail media north of $100 billion and with equally impressive growth rates, it’s not surprising to see a surge of retailers opening advertising shops in attempts to capture share. How does a retailer set forth a strategy to get its piece of the fast-growing retail media pie?

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