Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. To meet these demands quickly and seamlessly, the technology behind the scenes matters. Moving From Mobile-First to Mobile-Only.

Mobile 264

Mobile Payment Services Technology Payments 264

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Creating a plug-and-play infrastructure enables rapid innovation. return on tangible equity (RoTE) compared to just 15.3%

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 278

Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

JULY 19, 2023

Women’s activewear and lifestyle brand Sweaty Betty has rolled out the mobile POS from NewStore in 73 stores across the UK and Ireland. By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone.

POS 243

POS Mobile Omnichannel Accessories 243

Retail TouchPoints

NOVEMBER 2, 2021

Enter: mobile marketing. Comprehensive mobile marketing for today’s world involves a digital, omnichannel marketing strategy that reaches consumers on their smartphones, smart watches, tablets and other mobile devices. Map Customer Journeys for Data-Driven Mobile Marketing. Key Takeaways.

Point of Sale 299

Point of Sale Mobile Marketing Customer 299

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Since deployment, the solutions have become central to store operations.

Technology 264

Technology Improvements Omnichannel Mobile 264

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. People know us for snowboarding.

Omnichannel 317

Omnichannel eCommerce POS eCommerce Marketing 317

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. There is little doubt that technology is driving change across the retail industry.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

NOVEMBER 8, 2024

It’s a profound and weighty question to ask, especially with so many technologies evolving so quickly. During the Retail Innovation Conference & Expo, executives from ShopSimon (formerly Shop Premium Outlets), Rebag and Sune shared their answers by delving into the technologies and strategies driving their companies’ priorities.

Shopping Carts 298

Shopping Carts Payment Services Jewelry Consumer 298

Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record. But France’s production pipeline marched on, seemingly without heeding the market changes.

Technology 271

Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

Technology 325

Technology Telecommunications Consumer Electronics Electronics 325

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience.

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

Omnichannel 287

Omnichannel Customer Loyalty B2C B2B 287

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. For example, Nike now has Nike Fit, a mobile shopping feature that helps customers find their perfect shoe fit using their smartphone camera. Where Does AR/3D Currently Stand? New digital opportunities.

Technology 277

Technology eCommerce Shipping Costs Games 277

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates. What is Retail Digital Transformation?

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service.

Mobile 263

Mobile POS Channel Recommendation 263

Retail TouchPoints

AUGUST 10, 2023

Insider Intelligence predicts that mobile commerce sales will account for 43.4% Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. of total U.S. retail ecommerce sales — and 6.5% of all U.S.

Mobile 246

Mobile Retail Consumer Customer Experience 246

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

FEBRUARY 6, 2023

Instead of battening down the hatches and stepping back from investments in technology and transformation, [executives] are looking toward that as a conduit to help them progress through the year and the impending recession ,” said David Miller, Chief Marketing Officer at Mercaux in an interview with Retail TouchPoints.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Retail TouchPoints

FEBRUARY 8, 2024

Once largely associated with lower-income households, dollar stores are now becoming retail staples even for more affluent households, inspiring retailers in these categories to invest more heavily in marketing, merchandising and technology innovation that will help them differentiate.

Mobile 299

Mobile Consumer Fulfillment Retail 299

365 Retail

JANUARY 6, 2025

Customers can shop at over 400 Halfords stores, 3 Performance Cycling stores (trading as Tredz and Giant), over 600 garages (trading as Halfords Autocentres, McConechy’s and National) and have access to more than 200 mobile service vans. Customers can also shop at halfords.com and tredz.co.uk

Omnichannel 52

Omnichannel Technology POS Customer 52

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

JANUARY 14, 2025

Although Buckle has been using Aptos software since 2018, the team decided to move from its Windows-based POS system to Aptos ONEs mobile-first application in order to further evolve its tech stack and better meet guest expectations.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

MARCH 5, 2021

Will 2021 be the year brands achieve omnichannel, personalized, automated two-way conversations? Omnichannel messaging was originally premised on the question, “Where is my customer?” But with so many mobile channels, it can be daunting to know where to start and how to be successful. Utilizing Conversation APIs.

Customer Experience 299

Customer Experience Customer Omnichannel Retail 299

BigCommerce

MAY 15, 2018

I already knew the benefits of SaaS across other pieces of the commerce platform stack, including: Omnichannel commerce technologies. In fact, I witnessed a large migration to SaaS across the entire commerce and business technology stack, not just the ecommerce platform itself. Marketing and Expanding to Omnichannel.

Merchant Services 419

Merchant Services Payment Services eCommerce Platforms Technology 419

Retail TouchPoints

NOVEMBER 30, 2022

Fish markets, holiday fireworks stands and even old-timey salesmen during the early to mid-1900s all incorporated the mobile, temporary nature of pop-up shops into their sales models. The only difference between then and now is the technology that brands can use to take these offerings to the next level.

Mobile 289

Mobile Events Omnichannel Technology 289

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. By 2030, the smart retail market will be worth $91.36 billion thanks to these aggressive investments.

Payments 287

Payments Payment Services Retail Omnichannel 287

iVend

NOVEMBER 18, 2024

The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4% Over the years however, what constitutes an omnichannel has evolved. As new technologies emerge, shoppers have ever more ways to engage. Quite the opposite.

Omnichannel 52

Omnichannel POS Retail Mobile 52

Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. Omnichannel Approaches are the Way Forward. It is this effective omnichannel blend that will yield the most success.

Consumer 342

Consumer Omnichannel Customer Experience Technology 342

Retail TouchPoints

MARCH 30, 2021

and Google have partnered to debut several technological enhancements to the grocery shopping experience. The partnership also will improve the last mile experience by offering shoppers helpful information about online ordering from many Albertsons stores directly within Google Maps’ mobile search function. Albertsons Cos.

Mobile 227

Mobile Technology Recommendation Operations 227

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Startup Innovation Lab #1: 10-11 am ET, Oct. Startup Innovation Lab #3, 4-4:30 pm ET, Oct.

eCommerce 285

eCommerce Merchant Services Presentation Omnichannel 285

Retail TouchPoints

JULY 13, 2022

The app, which was created in partnership with Swiftly , aims to provide customers with enhanced mobile shopping experiences and generate new advertising revenue for the retailer. CPG brand partners can utilize dynamic ad placements, targeted content, sponsored searches and product recommendations to boost their sales.

Omnichannel 264

Omnichannel Payments Multi-channel Retail 264

Retail TouchPoints

APRIL 5, 2022

The companies will initially focus on re-platforming the Bergdorf Goodman website and mobile application in order to expand its global capabilities and services using FARFETCH Platform Solutions (FPS). NMG has been heavily pushing technological solutions as growth tools in recent years.

Omnichannel 311

Omnichannel Customer Experience Technology Mobile 311

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. Despite its growing popularity, many business leaders and IT teams aren’t taking full advantage of this technology. Here’s how.

Consumer 275

Consumer Omnichannel Retail Technology 275

Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. Video analytics and computer vision technology gathers comprehensive data on shopper behavior and on-premise trends. Driving Shopper Engagement.

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Omnichannel Operations Events Technology 323