Retail TouchPoints

AUGUST 13, 2021

Ecommerce had to reinvent itself, and mobile commerce is growing. A revolution in mobile technology among retailers is within sight. To be ready for what comes next, online retailers can take a page from those that adapted and grew with the initial shift to a mobile-friendly shopping world.

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Mobile Merchant Services Payment Services Payments 264

Forrester eCommerce

MAY 18, 2021

What’s the outlook for specifically for smartphone and tablet online retail in Europe and the US? This 2-part blog post highlights what’s changed – and what’s ahead – for each region.

Online Retail 210

Online Retail Retail Blog Mobile 210

Retail TouchPoints

JANUARY 4, 2021

The repercussions to the traditional retail sector in the wake of the COVID pandemic are well documented and experienced far and wide. The rollout of affordable 3D scanners, powerful smartphones equipped with augmented reality (AR) capabilities and advances in 3D imaging mean that the digital retail experience is changing dramatically.

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Retail Merchant Services Online Retail Department Stores 317

Retail TouchPoints

NOVEMBER 5, 2024

Weder added that just 3% of the population in Mexico currently buys groceries online, so “the growth opportunity is immense.” The online retailer will now offer same-day grocery delivery from select FoodMaxx locations in Central and Northern California, including stores in Bakersfield, Hayward, Sacramento, San Jose. and Turlock.

Specialty Retailers 271

Specialty Retailers Subscription Online Retail Customer 271

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. This reduction in fraud liability can result in significant cost savings for retailers.

Merchant Services 279

Merchant Services Payment Services Payments Retail 279

Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. This is nothing new to retailers, which have long used big data to push new inventory and create more efficient supply chains. of ecommerce sales in 2024.

Improvements 282

Improvements Retail Mobile Customer Experience 282

RTP blog

FEBRUARY 13, 2019

Upon implementing a complete redesign of its logo and color scheme , Zulily revealed that it had made the switch due to what’s becoming an increasingly practical reason: the new logo is optimized for mobile shoppers. The RTP editors discuss the steps retailers will need take to become truly mobile-optimized.

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Mobile eCommerce Retail Shopping Carts 150

RTP blog

SEPTEMBER 13, 2019

By Sahil Kakkar, RankWatch It is really tough for online retail stores to boost their search engine visibility, since they have to optimize countless product pages for numerous categories. Before that, let’s take a quick look at the SEO needs of online retail web sites. Why Does Your Retail Web Site Need SEO?

Online Retail 150

Online Retail Improvements SEO Retail 150

Retail TouchPoints

MAY 27, 2024

Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a framework to view what is most important to the demanding online shopper. Retailers must beware. Satisfaction is the gauge that retailers use to measure their performance.

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Customer Live Chat Social Media eCommerce 285

BigCommerce

MARCH 13, 2018

Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. Depending on who you want to believe, it’s estimated that since late-2014 more than 50% of all online purchases are made from mobile devices.

Payment Services 420

Payment Services Mobile BigCommerce Mobile Payments 420

Forrester eCommerce

NOVEMBER 1, 2019

Mobile’s share in the US online retail and travel commerce will increase from 36% in 2018 to 45% in 2024, as per our recently published forecast Forrester Analytics: Mobile And Tablet Commerce Forecast, 2019 To 2024(US).

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Mobile Travel Online Retail Retail 150

Retail TouchPoints

NOVEMBER 19, 2020

An engaging welcome series on email, SMS and other marketing channels has become a must for any serious ecommerce retailer. With 90% of today’s shoppers preferring a personalized approach , creating a welcome series that caters to individual needs or reacts to consumer behavior has become the new standard in online retail.

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Retail Channel Social Media Internet Retail 290

Retail TouchPoints

JUNE 22, 2021

Even as we move beyond the pandemic this year, with lockdowns winding down and brick-and-mortar retail stores opening again at full or near-full capacity, ecommerce is continuing to increase tremendously. According to Shopify’s data, online retail will grow at a CAGR of 8.1% between 2020 and 2024.

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eCommerce Mobile Online Retail Shopify 243

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. Before the pandemic, ecommerce accounted for approximately 16% of all retail.

Payment Services 264

Payment Services Retail Multi-channel Payments 264

Retail TouchPoints

JANUARY 3, 2022

of all holiday retail revenue and representing an 11.3% The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 billion, accounting for a record 18.9%

Merchant Services 279

Merchant Services Customer Retail Customer Experience 279

Retail TouchPoints

AUGUST 1, 2022

In brick-and-mortar stores, title III of the American Disabilities Act (ADA) mandates ramps for mobility-impaired customers or braille signs for the visually impaired. Retail Companies Get the Most Lawsuits. Likewise, many large retail companies have already received ADA-based digital suits. Why Retail?

Retail 297

Retail Multichannel eCommerce Webinar 297

BigCommerce

DECEMBER 19, 2017

Digital commerce continues to be top of mind for online retailers. Retailers continually optimize their sales channels to deliver more seamless consumer experiences. Mobile payments are also making an increasing impact. This shift to mobile is pushed along with the ever expanding list of payments-enabled devices.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

BigCommerce

MAY 4, 2018

IRCE – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois. New business models are taking the traditional retail world by storm. Traditionally B2B retailers are going direct to consumer. Learn more about the nuances of B2B online selling. What Is IRCE?

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Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

NOVEMBER 19, 2021

Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. Providing consumers with the ability to see, touch and experience products firsthand, physical shops offer a degree of instant gratification that simply cannot be replicated in an online environment.

Retail 305

Retail Multi-channel Supplies Department Stores 305

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

NOVEMBER 15, 2023

The incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers and shoppers alike — transforming how we buy, pay and shop.

Payment Services 278

Payment Services Retail Recommendation Mobile Payments 278

RTP blog

JANUARY 14, 2019

As such, connectivity — amplified by the rise of mobile technology — has fundamentally changed how we communicate, work, shop and transact with one another. The brick-and-mortar retail industry is continuing to gain momentum, with research firm JLL estimating that e-Commerce retailers will build 850 physical stores in the U.S.

Financial Services 150

Financial Services Technology Online Retail Retail 150

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

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Retail Social Media Multi-channel Channel 298

Retail TouchPoints

MARCH 6, 2023

Meanwhile, the process has the potential to be particularly scattershot in retail; an industry in which many brands traditionally experience short decision-making cycles. For example, leveraging the vast amount of unstructured text data retailers tend to sit on can help — from call transcripts to survey open-ends, reviews and social data.

Retail 289

Retail Customer Experience Consumer Marketing 289

BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. However, despite how easy it is to launch a webstore, scaling an online business remains extremely difficult even for the most seasoned ecommerce expert.

eCommerce 420

eCommerce Beauty and Health Customer Social Media 420

Retail TouchPoints

NOVEMBER 30, 2022

Pop-up storefronts are a trendy strategy for retail brands, but they’re far from a new concept. Fish markets, holiday fireworks stands and even old-timey salesmen during the early to mid-1900s all incorporated the mobile, temporary nature of pop-up shops into their sales models. Shopping should never feel like a chore.

Mobile 289

Mobile Events Technology Omnichannel 289

Groove

OCTOBER 3, 2024

In 2024, more than one in five retail purchases will take place online. Understanding the Role of an eCommerce SEO Company An eCommerce SEO services company uses its expertise in digital retail to help clients build their brands. Mobile SEO is a strategy that will improve your visibility and optimization on mobile devices.

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SEO eCommerce Online Retail Magento 297

Retail TouchPoints

DECEMBER 17, 2021

Klarna has launched a new browser extension that enables consumers shopping on desktop computers to access its buy now, pay later service at any online store, even if the retailer is not a Klarna partner. . Despite the recent growth in mobile shopping, desktop still accounts for 32% of all ecommerce traffic, according to SaleCycle.

Merchant Services 275

Merchant Services Shopping Carts Gifts Mobile 275

BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Learn what your competition is doing.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Don Davis, Editor at Large, Internet Retailer. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Electronics 289

Electronics Consumer Electronics Games Point of Sale 289

Forrester eCommerce

DECEMBER 31, 2019

As the decade comes to a close, I thought it would be useful to reflect on how the retail industry has changed since 2010. Two things rightfully received a lot of attention: Retail […]. With the wisdom of hindsight, we can now say what trends were rightfully chased and what claims were distractions that proved counterproductive.

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Retail Online Retail Mobile Omnichannel 57

Retail TouchPoints

MARCH 19, 2021

The retail world is experiencing a significant change in how consumers are interacting with their brands. In 2020, the growth in online sales has accelerated to reach levels not expected until 2022 due to the pandemic. The First Step in Online Customer Engagement. In the U.S. over last year.

Consumer 260

Consumer Retail Customer Experience Banking 260

RTP blog

DECEMBER 2, 2019

Morris, Topcoder Tech skills are critical to essential retail business functions, such as warehouse management and supply chain optimization. The role of software developer is now the third most common job in retail , as well as one of the fastest growing. By Michael P.

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Retail eCommerce Mobile Technology 195

Retail TouchPoints

APRIL 9, 2025

Its all part of Amazons years-long evolution away from being just another online retailer (albeit a big one) and toward the larger title of being an enabler of ecommerce everywhere it happens. What does Amazon get out of this equation?

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Customer Arts Accessories Consumer 147

Forrester eCommerce

JANUARY 17, 2019

We have been wondering how much the move to cloud, mobile, and embedded machine learning or artificial intelligence will […]. Every company faces a central dilemma: how to resolve the standardization and differentiation of its business apps to win, serve, and retain customers.

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Management Mobile Customer Online Retail 337

Retail TouchPoints

OCTOBER 6, 2022

But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions. The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287