Retail TouchPoints

MAY 31, 2022

One surprising finding from our survey confirmed that consumers have high expectations for ecommerce brands: 93% expect the online experience to be at least equal to, if not better than, in-store. AI-powered personalized recommendations. Mobile search optimization. Mobile commerce is the future of ecommerce.

Mobile 317

Mobile Customer Data Recommendation Fashion 317

Retail TouchPoints

JUNE 13, 2024

Today’s alcohol cashback programs allow customers to instantly claim their rebates with minimal effort through a retailer’s mobile app. According to a recent Swiftly survey, they encourage more frequent purchases, with 73% of consumers choosing retailers that offer alcohol rebates. Swiftly survey, completed in June 2023.

Food and Beverages 209

Food and Beverages Marketing Mobile Customer Loyalty 209

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. Consumers have developed new shopping habits during the shutdowns, most notably a greater reliance on e-Commerce, contactless pickup and delivery and mobile payment methods.

eCommerce 135

eCommerce Consumer Retail Payment Services 135

Kissmetrics

JUNE 13, 2017

Surveys are becoming increasingly powerful tools in the hands of professional digital and content marketers. Utilizing the power of surveys, you can collect crucial data to research your targeted audience, identify usability issues and much more. Among other things, you can use survey data to research and boost conversions.

Recommendation 203

Recommendation Gifts Customer Improvements 203

BigCommerce

SEPTEMBER 4, 2018

So, how does an online store prepare for the barrage of traffic, the increase in advertising costs, and the technology industry updates playing out in full view of everyone (think Facebook’s data updates, Google’s mobile update and Amazon’s new ad marketplace)? Optimize for Mobile: The Fastest Growing in Holiday Sales.

Mobile 282

Mobile Shipping Costs eCommerce Gifts 282

Dynamic Yield

SEPTEMBER 5, 2019

The post Creating a user survey to better segment mobile visitors and serve them recommendations appeared first on Dynamic Yield.

Recommendation 28

Recommendation Mobile 28

Retail TouchPoints

JUNE 21, 2023

In fact, in the 2022 National Retailer Security Survey from the National Retail Federation (NRF), nearly nine in 10 respondents said analytics, and store and business intelligence, are what’s needed most to help fight shrink and bolster loss prevention teams. However, it can also support staff by recommending next steps.

Technology 221

Technology Supplies Recommendation Mobile 221

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

BigCommerce

MARCH 7, 2017

This data, collected from a survey of 596 BigCommerce customers, mirrors that of the National Federation of Independent Businesses’ report, which found small business optimism and confidence in the economy is at a 12-year high. Mobile Growth Optimization. 77.84% expect mobile wallets to positively impact business revenue.

BigCommerce 416

BigCommerce Mobile SEO Channel 416

Retail TouchPoints

OCTOBER 2, 2024

According to a Retail TouchPoints Store Design & Experience survey , brick-and-mortar retailers are investing in holistic brand experiences. Meeting Consumers Where They are with Self-Serve, Personalized Retail Almost one in two consumers use mobile phones to search for product information or compare prices while in-store.

Retail 249

Retail Information Mobile Consumer 249

BigCommerce

MARCH 13, 2018

Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. Depending on who you want to believe, it’s estimated that since late-2014 more than 50% of all online purchases are made from mobile devices.

Payment Services 420

Payment Services Mobile BigCommerce Mobile Payments 420

Retail TouchPoints

OCTOBER 7, 2024

After all, retailers using video in product detail pages (PDPs) can see conversions increase by up to 80% , and mobile shoppers specifically will spend 88% more time on websites when they’re engaging with video. Incorporate quizzes, surveys and branching.

Fashion 251

Fashion Merchant Services Information Consumer 251

Groove

APRIL 1, 2021

Design for mobile devices. Design For Mobile Devices. Optimizing a website for mobile devices is key to driving traffic, decreasing bounce rate and winning more sales. a Google survey shows that 59% of shoppers take mobile responsiveness into consideration when deciding which brand to buy from. Use a sitemap.

Web Design 270

Web Design SEO Improvements Mobile 270

Sailthru

NOVEMBER 12, 2018

When Sailthru surveyed senior retail marketers, we found that 58% expect the holidays to account for 21-50% of their annual revenue. Cutting through the clutter becomes both more challenging and more crucial, and product recommendations are a great way to do it. Product recommendations are a hallmark of personalized marketing.

Recommendation 74

Recommendation Gifts Shipping Costs Shipping 74

Retail TouchPoints

DECEMBER 15, 2022

Rise of omnichannel shopping habits: Not only are customers shopping online and offline, but they are also switching devices while shopping — moving from a mobile phone to a laptop to kiosks or more. Or, at the very least, he would expect to see ‘red checked shirts’ showcased in the ‘Recommended for you’ section on his landing page.

Multi-channel 223

Multi-channel POS Customer Data Mobile 223

Sailthru

OCTOBER 31, 2019

As mobile devices play a bigger role in more aspects of our lives, they’re becoming the common thread tying the entire customer experience together. We read most of our email on mobile devices. In fact, when we praise retailers for being omnichannel, what we increasingly mean by that is “mobile.” billion, a 9.3%

Mobile 87

Mobile Marketing Download Customer Experience 87

Groove

OCTOBER 27, 2020

Optimize your design for mobile. We recommend keeping the most important content above the fold. Optimize Your Design For Mobile. That's how many people believe that shopping on mobile is important when deciding on a brand or retailer to buy from (according to a Google survey). Limit text on product pages.

Improvements 263

Improvements Mobile Web Design Shopping Carts 263

Retail TouchPoints

JANUARY 4, 2023

By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S., The search bar can be enhanced with autofill options like “suggested” or “similar” product recommendations. Surveys show that 60% of digital sales are influenced by having a physical store nearby.

eCommerce 252

eCommerce Omnichannel Comparison Shopping Recommendation 252

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. We also recommend surveying customers to help prioritize.

Merchant Services 264

Merchant Services Payment Services Payments Retail 264

lateshipment

OCTOBER 2, 2023

Optimize your website for mobile to increase holiday sales Experts always recommend e-commerce websites to optimize for mobile, keeping it mobile first. In this case, social media is mostly viewed through the mobile device and it’s better if your website gets optimized first on a mobile device.

eCommerce 130

eCommerce X-cart Shipping Costs Shipping 130

Retail TouchPoints

JUNE 28, 2023

For example, fitting room technology, where you can access inventory in real time and check out right through the platform has to somehow end up back at the point of sale, on the website, the mobile app and everywhere else. I’ve chased the FOMO stuff when I was at Foot Locker and Adidas…it’s easy to chase stuff that’s frothy.

Technology 247

Technology Consumer Mobile Operations 247

Retail TouchPoints

SEPTEMBER 27, 2023

Indeed, the study — which over a one-week period in May 2023 surveyed 779 adults who had purchased a product or service from a new-to-them brand within the previous six months — made clear that shopping is now an ongoing part of daily life for most consumers, rather than an occasional, or often even intentional, behavior.

Social Media 289

Social Media Multi-channel Consumer Comparison Shopping 289

Sailthru

SEPTEMBER 26, 2018

According to our survey of 1,000 British consumers, email has influenced 30% of millennials to visit a store. Mobile: The Centerpiece of In-Store Personalization. That’s why we called mobile the crossroads of commerce and why smartphones are the centerpiece of in-store personalization. What makes Sephora so savvy?

Mobile 94

Mobile Recommendation Channel Shopping Carts 94

Sailthru

MARCH 9, 2018

Facebook surveyed 14,700 American consumers to better understand their relationship with brands. Of course, personalization factors into that as well, streamlining the customer journey by only recommending relevant products, for example. But most of all, Amazon has pioneered personalized product recommendations.

Mobile 90

Mobile Retail Recommendation Social Media 90

Retail TouchPoints

OCTOBER 1, 2022

Mobile-friendly email templates. Approximately 49% of emails are opened on mobile devices — a trend that continues to grow. Your email templates must be mobile-friendly if you want to maximize your reach. . According to a recent survey, up to 79% of consumers delete emails that aren’t mobile-optimized.

Marketing 270

Marketing Mobile eCommerce Platforms Reference 270

Kibo

NOVEMBER 21, 2019

Mobile search queries that take place in stores have grown by 15% in the past few years, according to Google. Despite 63% of consumers using phones to shop while in stores, just 49% of merchants view the customer mobile experience as a top engagement priority, according to research firm BRP.

Mobile 63

Mobile Merchant Services Multi-channel Information 63

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Ecommerce recommendations and personalized store service are widely known, but social media influencers can also help shape the narrative around product availability and demand.

Customer Loyalty 202

Customer Loyalty Customer Retail Shipping Costs 202

365 Retail

FEBRUARY 28, 2024

So, if you’re wanting to interact with a large deskless workforce like store workers, you should look at harnessing survey technology that can gather largescale feedback. For example, exit surveys can provide a treasure trove of insights so managers can better understand what’s causing store workers to leave.

Technology 104

Technology Management Improvements Recommendation 104

Groove

OCTOBER 1, 2020

Optimize your store for mobile. For example, a large.zip file is inappropriate for mobile shoppers and will contribute to slower page load times. We recommend doing some research before investing in a tool. Since building and scheduling emails can take a lot of effort, we recommend using automation to save yourself time.

eCommerce 207

eCommerce Social Media SEO Mobile 207

Sailthru

JANUARY 22, 2018

Now we’re proud to present some of the results of all our hustling: Channel optimization has never been easier across mobile, email and web through connected customer profiles. . Consumers don’t think about mobile web vs. mobile apps vs. website, or set journeys.

Mobile 60

Mobile Subscription Download Magazine 60

lateshipment

DECEMBER 18, 2020

We have prepared some useful tips and recommendations from top managers, marketers, and other leading experts in online trading, which will help to organize holiday shopping smoothly. According to Unbounce surveys data, up to 70% of users may refuse to buy if a website is too slow. . Mobile Device as the New Most Crucial Shopping Tool.

eCommerce 246

eCommerce Shopping Carts Mobile Web Design 246

Retail TouchPoints

JUNE 10, 2022

More than two-thirds of shoppers overall are already familiar with the metaverse, but the percentages for each generation vary widely, according to KPMG’s Go boldly, not blindly, into the metaverse Consumer Pulse Survey. They expect you to know when they’re engaging with you in a store, online, mobile or in the metaverse.

Social Media 258

Social Media Channel Technology Customer 258

BigCommerce

SEPTEMBER 5, 2018

consumers, with 64% of survey respondents indicating that their primary motivation for shopping on the day after Black Friday was to support their local community. Even the Small Business Administration recommends a free Shop Small kit from American Express. Is your small business mobile-friendly? Get specific.

Small Business Retail 399

Small Business Retail Social Media Shipping Costs Mobile 399

Retail TouchPoints

FEBRUARY 25, 2022

Ecommerce now represents 21% of Nike’s total direct-to-consumer revenue , with 40% of that coming from its mobile apps. In a recent survey they found that 75% of viewers actually used YouTube for shopping inspiration. This is an initiative that goes hand in hand with their findings.

Social Media 296

Social Media Retail Events Channel 296

Retail TouchPoints

JANUARY 12, 2021

A July 2020 survey from Criteo, an internet advertising company, found that around the world, consumers feel most comfortable going back to shopping malls (53%) and eating at restaurants (46%) this month. Jacky Han is the VP of Marketing at Cheetah Mobile. Post-COVID: Shopping = Buying + Experience.

Merchant Services 249

Merchant Services Customer Experience Mobile Technology 249

Groove

MAY 8, 2023

In this comprehensive blog post, we'll explore how graphic design and UX intersect to create a high-converting eCommerce website, covering topics such as creating visually appealing websites that also offer a great user experience, designing with eCommerce metrics and KPIs in mind, and balancing branding with UX recommendations.

eCommerce 195

eCommerce Payment Services BigCommerce Shopify 195

Sailthru

FEBRUARY 20, 2018

The success of these personalized mobile apps has retailers looking at how to bring this personalization into physical stores. Both the push notifications and personalized news come through an interactive webpage that displays on the mobile app. In addition, readers take surveys, with their answers splitting them into groups.

Mobile 68

Mobile Omnichannel Retail Recommendation 68