Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. Retail TouchPoints (RTP): What are the key things Tractor Supplys core customers expect online and in stores?

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Retail TouchPoints

NOVEMBER 13, 2024

and Canada (excluding Quebec) can now use the café chain’s popular mobile app to order on-demand delivery via DoorDash , as well as ordering directly in the DoorDash app. For its part, DoorDash has been busily adding a wide range of retail clients. Starbucks customers in the U.S.

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Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? Mobile wallets provide the convenience shoppers have come to expect.

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Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

DECEMBER 4, 2024

Walmart has debuted a pilot program with Aira , a mobile app that connects blind and low vision customers with a sighted interpreter who can describe products, labels and prices in real time. In both the U.S. Walmart also has expanded its adaptive product lines.

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Retail TouchPoints

APRIL 1, 2025

Since a soft launch in mid-February 2025, the new app has generated revenue that exceeded initial development costs, underscoring the importance of mobile as a key touch point. Boardriders had previously partnered with NewStore to launch the Roxy Club App in 2021.

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Retail TouchPoints

NOVEMBER 1, 2024

The retailer is seeking to reclaim its designation as a “third place,” one where customers can linger if they want, by bringing back amenities such as serving coffee in ceramic cups and installing more comfortable seating. Additionally, the retailer plans to freeze any price increases on its U.S.-owned

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Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. While attackers target retailers across verticals, food- and event-oriented retail have been highly targeted.

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Payment Services Retail Point of Sale Supplies 207

Groove

OCTOBER 11, 2024

ECommerce now makes up more than 20 percent of the global retail market. ECommerce merchant services support retail businesses that sell online by handling a variety of critical website operations. These services help eCommerce businesses complete the online and mobile sales that drive success.

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Merchant Services Payment Services Payments eCommerce 357

Groove

JANUARY 13, 2025

Unlike B2C eCommerce, which targets consumers, B2B eCommerce connects wholesalers with retailers, manufacturers, or other business clients via online platforms. Retail supply chains and manufacturing industries are leading this charge: The B2B eCommerce markets value is projected to reach $66 trillion by 2029.

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eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

DECEMBER 5, 2024

If you expect your associates to be retail superheroes, here are four things to look for when selecting a POS solution. And think about how true that is in a retail setting. Device flexibility for optimal interactions Every retailer has different needs when it comes to serving customers. Is that going to change anytime soon?

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Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. Introducing Tap on Mobile Devices A new way European merchants are enhancing resilience is by adding a secure Tap on Mobile SoftPOS payment app to tablets and smartphones already deployed in-store.

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Payment Services Merchant Services Payments POS 279

Retail TouchPoints

JULY 5, 2024

Athletic retailer WSS , which is owned by Foot Locker , will deploy the Aptos One mobile POS solution across its more than 100 U.S. The retailer hopes to enhance the in-store experience and reduce hardware requirements as it actively expands its store footprint.

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Retail TouchPoints

JANUARY 14, 2025

Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The retailer is especially known for its denim assortment, which includes various fits, styles and finishes from leading denim brands, as well as its exclusive brand, BKE. The Buckle, Inc.

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Retail TouchPoints

NOVEMBER 12, 2024

Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail. As the holiday rush looms, retailers face a critical challenge: meeting the demands of tech-savvy consumers who expect seamless, efficient and personalized shopping experiences that combine digital and physical aspects.

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Retail TouchPoints

OCTOBER 30, 2024

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses. Self-service kiosks allow shoppers to take charge.

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Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

OCTOBER 11, 2024

Available via a new mobile app, Save A Lot Rewards offers shoppers points called “dots” that can be redeemed for rewards and free products. Grocery chain Save A Lot has debuted its first-ever loyalty program — Save A Lot Rewards. 19 Save A Lot will offer exclusive, weekly offers for new and existing loyalty customers.

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Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. Never before has retail security been more important than today. Retailers can use this accountability to improve response tactics and planning.

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Retail TouchPoints

DECEMBER 18, 2024

While many retailers are updating their tech these days, few are 200 years old like Clarks. Neighbor has since moved on to a new project, but before she did, she took Retail TouchPoints behind the scenes of the year-long undertaking at Clarks to share how her team pulled it off, on time, and the lessons they learned along the way.

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Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

OCTOBER 28, 2024

Retail and resale veteran Bradford Shellhammer will join Rent the Runway as Chief Product Officer effective Oct. As a customer and lover of Ebay myself I saw firsthand how their homepage, mobile app and shopper experience transformed immensely in a relatively short period of time and I know much of this was due to Bradford.”

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Retail TouchPoints

AUGUST 22, 2024

These items have been popular in the secondhand market for years, but now there is another consumer good taking the spotlight in the “recommerce” market: mobile phones. The mobile phone space also felt this shift to more intentional purchasing decisions — in 2022, sales of mobile phones in the secondary market totaled $35.9

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Retail TouchPoints

FEBRUARY 8, 2024

Once largely associated with lower-income households, dollar stores are now becoming retail staples even for more affluent households, inspiring retailers in these categories to invest more heavily in marketing, merchandising and technology innovation that will help them differentiate.

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Retail TouchPoints

JANUARY 15, 2025

The comprehensive image revamp will extend across channels and touch points from the retailers website and app to all stores. Digital channels will be refreshed through January, starting with Walmart.com and the Walmart mobile app, followed by all marketing campaign assets and the official Walmart corporate site. in a statement.

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Retail TouchPoints

OCTOBER 24, 2024

TikTok users can click the Shop tab to see refurbished products such as tablets, mobile phones and laptops being sold by approved TikTok sellers. With holiday shopping ramping up, consumers will be able to access high-quality goods from Apple , Samsung , Google , Lenovo and other brands at a fraction of their original retail prices.

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Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. Like its competitors Uber Eats and Grubhub , DoorDash has been expanding its retailer portfolio and service offerings.

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Retail TouchPoints

MAY 16, 2024

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience.

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Mobile Consumer Electronics Electronics Payment Services 262

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. In this comprehensive guide, we will explore the core components of retail digitization, highlighting its transformative benefits, potential challenges, and provide practical steps to help you step up your digital game.

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Payment Services Retail Mobile POS 110

Retail TouchPoints

FEBRUARY 26, 2025

Last summer, Walmart executives coined a term to describe retails new era: Adaptive Retail. Simply put, Adaptive Retail is any commerce experience that brings consumers what they want, wherever and whenever they want it. Some of the best games are built around storytelling, and that’s why the art is so important.

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Games Retail Social Media Arts 173

Retail TouchPoints

NOVEMBER 8, 2024

During the Retail Innovation Conference & Expo, executives from ShopSimon (formerly Shop Premium Outlets), Rebag and Sune shared their answers by delving into the technologies and strategies driving their companies’ priorities. “Our What’s powering next-gen commerce experiences?

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Retail TouchPoints

JANUARY 2, 2025

Its clear that the retail landscape has undergone a seismic shift, with platforms like Temu, alongside Shein, Wish and TikTok Shop, promising extremely discounted goods that cut out the middleman and the markup. Low-cost retail has officially arrived, and its pockets are incredibly deep. The answer is not straightforward.

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Retail TouchPoints

NOVEMBER 26, 2024

Consumers today expect retailers to understand their needs and anticipate their desires. Since 79% of consumers say they’re likely to engage with a personalized email tailored to their interests, retailers need to get personal. They’re not just buying a product; they’re buying time and peace of mind.

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Retail TouchPoints

JUNE 25, 2024

Later this year, Foot Locker plans to upgrade its mobile app, adding real-time launch updates with a “Heat Monitor” for members to monitor and track pre-launch hype, upgraded search and filtering capabilities, streamlined sign-in with biometric authentication and seamless integration with the FLX Rewards program. “Our

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Mobile Gifts Omnichannel Shipping 258

Forrester eCommerce

FEBRUARY 16, 2023

With a turbulent and unprecedented current economy, most retailers are trying to shore up revenue wherever they can. One way to do this is through making your company’s websites and mobile apps more accessible. Annually, the disability community has a disposable income of $1.9

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Forrester eCommerce

FEBRUARY 21, 2025

Read this blog to unlock insights about top performers in the most recent retail mobile app digital experience review evaluation.

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Mobile Retail Blog Management 195

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

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Retail TouchPoints

DECEMBER 17, 2024

Amazon was one of the first retailers to launch an AI shopping assistant, but others swiftly followed. Image courtesy Amazon) Pick a retailer and they likely already have an AI shopping assistant, or are working on one. That list already includes Walmart , Amazon , Target , Victorias Secret , Ikea and Instacart.

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Merchant Services Consumer Social Media Retail 289

Retail TouchPoints

AUGUST 6, 2024

Our commitment to unbeatable quality food and great service, whether in-store or online, is strengthened by NCR Voyix technology,” said Clodagh Moriarty, Chief Retail and Technology Director at Sainsbury’s in a statement.

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