Retail TouchPoints

NOVEMBER 7, 2024

The rapid adoption of mobile apps has led to a similar boom in mobile commerce, leading mobile brands to quickly adopt payment Software Development Kits (SDKs) to add functionality quickly and efficiently. As mobile commerce increases, so do cyberattacks.

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Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Prior to his failed stint as JCPenney’s CEO, Johnson was riding high as the chief architect of the Apple Retail concept and Target ’s designer collaborations. Back in 2016, Ron Johnson was asked in a fireside chat at Shoptalk about the biggest mistake he had ever made.

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Retail TouchPoints

DECEMBER 27, 2024

Retailers have to start understanding Gen Z. Theyre a tough nut to crack for many retailers; particularly those using more traditional approaches to research. Retailers must reflect this diversity in their marketing. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month.

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Retail TouchPoints

AUGUST 10, 2023

Insider Intelligence predicts that mobile commerce sales will account for 43.4% retail ecommerce sales — and 6.5% retail sales — in 2023. Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences.

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Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. The technology adds to Samsonite’s growing tech stack, which includes Oracle Retail Xstore Office and Oracle Retail Order Broker Cloud Service.

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Retail TouchPoints

FEBRUARY 8, 2024

Once largely associated with lower-income households, dollar stores are now becoming retail staples even for more affluent households, inspiring retailers in these categories to invest more heavily in marketing, merchandising and technology innovation that will help them differentiate.

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Retail TouchPoints

AUGUST 22, 2024

These items have been popular in the secondhand market for years, but now there is another consumer good taking the spotlight in the “recommerce” market: mobile phones. The mobile phone space also felt this shift to more intentional purchasing decisions — in 2022, sales of mobile phones in the secondary market totaled $35.9

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Retail TouchPoints

JUNE 14, 2023

Suburban, open-air retail is being transformed as the way we work has been reshaped ,” said Ward Kampf, President of Northwood Retail in an interview with Retail TouchPoints. There, they can access both everyday and limited-time promotions from retailers, as well as earn personalized retailer-funded incentives.

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Retail TouchPoints

MAY 16, 2024

Best Buy is rolling out new features in its mobile app to better personalize the shopping experience. New AI-powered features include: A personalized home screen that is constantly updated based on a user’s preferences, shopping habits, membership status and where they are in their technology shopping journey.

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Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Since deployment, the solutions have become central to store operations.

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Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. 5G technology has been in the news recently because the U.S.

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Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. Retailers cannot take this resilience for granted. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

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Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

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Retail TouchPoints

FEBRUARY 23, 2022

For retailers, the revolutionary payments shift towards cryptocurrency will certainly come with challenges, but it may all be worth it. Here are three tips for implementing these changes into retail operations without compromising your business. Get ready for a technology retouch. Consider accepting a third-party provider.

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Retail TouchPoints

JUNE 10, 2024

Walmart has unveiled a slate of new tech innovations as part of its “Retail Renaissance,” which the company said is aimed at “meeting customer demand with adaptive retail, innovations that intuitively fit into customers’ lives as they seamlessly move across platforms and places.” in a state m ent. stores by 2026.

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Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record.

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Retail TouchPoints

SEPTEMBER 5, 2024

AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. Even many tech-savvy retailers are struggling to keep up. Even many tech-savvy retailers are struggling to keep up. Merchandising plays an essential role for modern retailers.

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Retail TouchPoints

SEPTEMBER 4, 2024

For retailers, these physical locations are strategic assets that reduce transportation costs and enhance profit margins. Experiential Retail to Redefine Consumer Engagement The future of retail lies in transforming stores into engaging environments that captivate customers beyond traditional shopping.

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Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Achieving this is easier said than done: without data-centricity, enabling technologies and a digital-first company culture, creating a cohesive omnichannel experience is difficult (if not impossible).

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Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

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Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. For example, Nike now has Nike Fit, a mobile shopping feature that helps customers find their perfect shoe fit using their smartphone camera. New digital opportunities.

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Retail TouchPoints

OCTOBER 2, 2024

Every interaction between a consumer and a brand is part of the overall retail experience. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. In today’s competitive retail world, static, broken, disconnected experiences won’t cut it. So the stage is set.

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Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

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Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. Retailers must provide compelling reasons for in-store visits, blending digital and physical experiences.

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Retail TouchPoints

FEBRUARY 6, 2023

While a cloudy future often leads businesses to hunker down and reduce costs any way they can, retailers are responding in a surprising way. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide.

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Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout.

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Retail TouchPoints

JANUARY 9, 2023

Classic brick-and-mortar stores are seeking to recapture foot traffic by ramping up their investment into in-store technologies. Retailers in particular are expected to increase spending on IoT solutions during the next two years, eclipsing $84 billion by 2025. Yesterday’s Power Methods for Retail IoT.

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Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. But what are the most forward-thinking retailers doing with AI this year?

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Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Retailers are going to need more than a large peppermint mocha latte to survive this holiday season.

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Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

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Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023. For retailers, however, mobile is messy.

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Retail TouchPoints

SEPTEMBER 25, 2023

Is the shiny new toy of retail media everything the market has made it out to be, or is there a second wave of transformation needed for marketers to make the most of their investments? It’s more effective when retailers empower CPG brands with technology partners that are more transparent. So, what’s not to love – right?

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Retail TouchPoints

JANUARY 26, 2023

The ever-shifting landscape of retail makes any type of prediction questionable, but there are a few hidden trends that are shaping the future of how we buy. Brands can leverage their mobile apps to gather information about what products their customers in a city (or even neighborhood) are interested in.

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Retail TouchPoints

APRIL 28, 2023

But in many places across the retail ecosystem, an employee’s day to day can still feel very manual and their connection back to others in the business is irregular at best. Retail can’t escape this reality; it has the second largest deskless workforce in the world, trailing only agriculture. That adds up to more than $6.5

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Retail TouchPoints

JANUARY 18, 2024

The technology, particularly generative AI, already is powering use cases throughout the retail enterprise, and it’s still on a strong growth trajectory, even — or perhaps especially — because the technology itself is still developing. AI could be as big a change for retail as the internet and mobile phones.

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Retail TouchPoints

JANUARY 19, 2022

It’s not surprising given we’re in an era of rampant data breaches hitting retailers , with consumers becoming more aware — and concerned — with how brands collect, use and store their personal information. And brands beware: CCPA’s noncompliance penalties are steep and could cost a retailer as much as $5-$10 billion.

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Retail TouchPoints

AUGUST 23, 2024

The 2024 Verizon Data Breach Investigations Report notes that there were 725 known data breach incidents in the retail sector for the year ending in late October 2023. However, what they all have in common is working on endpoint devices, whether a stationary desktop, mobile devices or warehouse tablets.

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