Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Mobile wallets provide the convenience shoppers have come to expect. Before that he was EVP Strategy and M&A of Ingenico. and 3.3%, to nearly $1.59

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

JUNE 12, 2024

We all know that crafting a brilliant digital media plan stems from developing a comprehensive digital strategy. After all, the way we use a laptop and mobile phone are different, yet us marketers so often plan a campaign that treats every device as equal. This doesn’t necessarily mean abandoning your omnichannel approach.

Mobile 289

Mobile Retail Social Media Omnichannel 289

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. RTP: Tractor Supply won a Brand Experience Award this year for the enhancements it has made to the branded mobile app.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

FastSpring

OCTOBER 23, 2024

Market options have been opening up for both publishers and players in the mobile games industry thanks to shifting laws and regulations around the world. Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. More details on those below.)

Merchant Services 148

Merchant Services Payments Payment Services Games 148

Groove

DECEMBER 12, 2024

Incorporating the major SEO trends of 2024including mobile-first indexing (and ensuring that your site benefits from mobile-first SEO), working to appeal to Googles experience, expertise, authoritativeness, and trustworthiness (E-E-A-T) framework, and prioritizing Core Web Vitalscan help set you up for success in your eCommerce business.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Groove

OCTOBER 10, 2024

Organizations that use this strategy have access to a highly reliable communication method with higher open and engagement rates than email. This strategy integrates well with an omnichannel campaign. Fortunately, there are strategies you can use to ensure your messages reach the right audience at the right time.

Marketing 348

Marketing eCommerce Improvements eCommerce Marketing 348

Groove

JANUARY 26, 2025

How to Improve eCommerce Domain Authority To boost your domain authority and web presence strength, focus on these proven strategies: Conduct a Competitive Audit Start by analyzing your competitors. Poor mobile optimization can have negative effects on bounce rates, rankings, and the user experienceall of which impact website authority.

eCommerce 270

eCommerce SEO Mobile Blog 270

Retail TouchPoints

AUGUST 29, 2022

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. Mobile apps have evolved into a critical business asset, generating billions of dollars in revenue.

Mobile 312

Mobile Payments Payment Services Retail 312

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly. Mobile Integration: Offering mobile apps for seamless shopping and mobile payments and enhancing in-store experience with mobile POS systems.

Payment Services 110

Payment Services Retail Mobile POS 110

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. How to Implement: Integrate AI-driven recommendation engines on your website or mobile app to suggest products based on customer preferences and past purchases.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

NOVEMBER 12, 2024

Three standout examples demonstrate the versatility and potential of this technology: Ikea tackles the challenge of checking out large furniture items with a QR-based mobile checkout option. These examples offer key insights for holiday retail strategies: Simplify complex processes, like Ikea’s checkout system.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

NOVEMBER 4, 2024

Thoughtful budgeting and money-saving strategies are a crucial part of any business plan, seasonal or not. A successful strategy for any seasonal business is building up repeat clients by thinking forward and pre-booking them for future services. Lastly, businesses should work to embrace technology.

Books 272

Books Mobile Operations Document 272

Retail TouchPoints

DECEMBER 27, 2024

With Gen Zs preference for mobile shopping, optimizing websites and apps for mobile users is critical. Our deepest, most nuanced insights around this generation come courtesy of our mobile-first, conversational research technology.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

JANUARY 2, 2025

This transformation has given rise to a distinct dichotomy in consumer expectations, presenting retailers with unprecedented challenges and forcing them to rethink their strategies. They must implement sophisticated pricing strategies to remain competitive without sacrificing profitability.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

MAY 8, 2024

Pitié walked through key takeaways from the report and how these data points should influence brands’ ecommerce strategies moving forward. Part of our process for developing the Benchmark Report was considering some of our customers’ digital strategies. Pitié: Ultimately, your best acquisition strategy is a retention strategy.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Retail TouchPoints

DECEMBER 5, 2024

For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. Ability to sell even when offline Want to REALLY stress out your employees and frustrate your customers?

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

JANUARY 15, 2025

A multilayered strategy should be taken to increase resilience and protect the business from any transaction processing downtime. Introducing Tap on Mobile Devices A new way European merchants are enhancing resilience is by adding a secure Tap on Mobile SoftPOS payment app to tablets and smartphones already deployed in-store.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Groove

JULY 18, 2024

With frequent algorithm changes, new search engine feature updates and conflicting advice, many e-tailers are unsure of where to start with an eCommerce SEO strategy. That’s why we’re pulling back the curtain on a few of our tried-and-true eCommerce SEO strategies that can drive serious results for your business.

SEO 279

SEO eCommerce Mobile Improvements 279

Retail TouchPoints

OCTOBER 30, 2024

Endpoints, like laptops, tablets, mobile and BYOD devices, public cloud infrastructure and SaaS applications play a bigger role in retailers’ business and how they engage with their customers. And organizations around the world are seeing greater IT and business wins as a result of tightening up their endpoint management strategies.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 299

Mobile Consumer Fulfillment Retail 299

Kissmetrics

DECEMBER 16, 2021

Mobile is a big part of that and so are social media and video. Mobile ad spend is predicted to continue increasing due to a growth in mobile usage. I’m going to share a list of all the free tools and strategies that can help you compete with major conglomerates through content marketing. billion which is a 25.5

Small Business Retail 360

Small Business Retail Marketing Social Media SEO 360

Retail TouchPoints

NOVEMBER 26, 2024

Nearly a quarter (24%) of consumers say that a consistent digital experience across a brand’s website, mobile app, etc. Consumers purchase from a variety of channels and while email remains a primary channel for driving consumer purchases, SMS, social media platforms and mobile apps also drive substantial numbers of sales, too.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

Improvements 282

Improvements Retail Mobile Customer Experience 282

UpSellIt

JANUARY 9, 2025

Building a messaging strategy that combines both email and SMS can be a powerful way to connect with shoppers and drive conversion, as each channel provides distinct advantages. The key to fostering trust with your messaging strategy lies in being mindful of timing and personalization.

Channel 99

Channel Shipping Costs Outdoor Marketing 99

Retail TouchPoints

AUGUST 17, 2022

In this piece, I’ll walk you through eight key ecommerce automation areas and strategies and will share expert tips that can and already do drive sustainable and profitable growth for companies of all sizes from all around the world, and I’ll explain why automating those bits of an ecommerce process matters. Advertising.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

Retail TouchPoints

DECEMBER 26, 2024

To win over shoppers hearts, minds and wallets, grocery retailers need to closely examine their engagement strategies. Another tech-driven strategy that encourages store visits and enriches customer engagement is gamification. What can grocery leaders do to recapture some of their lost market share? Do they make shoppers feel welcome?

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

JANUARY 13, 2025

Walmart also is in the process of implementing a shopping assistant, which essentially takes your best and most knowledgeable associates and replicating that 24 x 7, at scale, and on the ecommerce site and mobile site, Martin said.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

SEPTEMBER 6, 2022

But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. Building this kind of omnichannel experience revolves around a combination of data analytics and mobile devices. Your grandma shops online. Many baby boomers do.

Merchant Services 306

Merchant Services Payment Services Omnichannel Financial Services 306

Forrester eCommerce

DECEMBER 13, 2021

They recognize the importance of communication and connection when it comes to gaining consensus and mobilizing change around their vision and strategies. The leader points the way to the future and […].

Mobile 366

Mobile Management 366

Retail TouchPoints

MAY 20, 2024

This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

Customer Retention 299

Customer Retention Fulfillment Mobile Customer Experience 299

FastSpring

FEBRUARY 4, 2025

FastSpring CMO David Vogelpohl was recently a guest on The Heres Waldo Podcast a podcast that features top visionaries and creatives in the video game industry to discuss how direct player engagement and a strong D2C strategy can help drive growth. How D2C monetization strategies differ between free-to-play and premium games.

Payments 99

Payments Games Payment Services Mobile 99

Retail TouchPoints

MARCH 28, 2024

Many companies turn to AI for assistance with multi-stop optimization, leveraging the technology’s data analytics capabilities to identify the most efficient delivery sequences and routes and even determine the optimal strategies for loading vehicles. AI platforms also can be used to determine windows for delivery times.

Technology 303

Technology Presentation Travel Operations 303

FastSpring

OCTOBER 30, 2024

As part of our participation in the packed two-day event, CMO David Vogelpohl represented FastSpring in two informative and collaborative sessions: Keynote presentation with CEO of Nexus Justin Sacks: “How to Actually Succeed With D2C Web Shops for Mobile Games.” Get more details and watch videos of the sessions below.

Games 103

Games Payments Payment Services Mobile 103

Retail TouchPoints

MARCH 3, 2025

Orchestrating SMS and Email for Maximum Impact Both SMS and email are integral to Cozy Earths marketing strategy. Taking a Data-Driven Approach to Growth As Cozy Earth has adopted more personalized SMS and email strategies, data has been central to refining and optimizing messaging, creative, send times and more.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. Leveraging rewards or discounts has been a solid retention strategy and a top priority for many.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Wiser

OCTOBER 31, 2024

With inflation impacting purchasing power and digital technology reshaping the way consumers shop, it’s never been more essential for brands and retailers to adapt their promotional strategies. The Role of an Omnichannel Strategy With consumers toggling between online and in-store shopping, an omnichannel strategy has become crucial.

Consumer 78

Consumer Omnichannel Mobile Channel 78

Retail TouchPoints

OCTOBER 15, 2024

For example, the large digital screens in United Clubs and gate information displays are one-to-many, while individual plane screens and even mobile phones create opportunities for more individualized engagement moments.

Marketing 295

Marketing Travel Consumer Other 295