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Generative AI in Retail: 4 Predictions for 2025

Retail TouchPoints

Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products. For example, an online shopper could describe a product in natural language and receive highly relevant suggestions.

eCommerce 302
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4 Omnichannel Myths Keeping You From Success

Retail TouchPoints

Myth #1: Omnichannel and multichannel are the same. While they might sound similar, omnichannel and multichannel are NOT the same. Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. In fact, we recommend you don’t.

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Primaseller Review: Multi-channel Inventory and Sales Management, Without the High Price Tag

Ecommerce Platforms

You end up having miscommunications on inventory between the channels, customers get upset when the inventory isn't available, and the order management isn't exactly as easy as it is with an individual online shop. That's why it's important to find a multichannel solution like Primaseller. A lot of things can go wrong.

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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Multichannel Support. That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes.

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Retailer Lessons from iGaming Companies

Retail TouchPoints

According to a survey of 514 US consumers, 32% of consumers say if a brand offers recommendations based on previous shopping or browsing, it increases the chance they will buy more. Pini Yakuel is the Co-founder and CEO of Optimove , a customer-led marketing platform.

Retail 312
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Squarespace vs Bigcommerce: Which is Best for Your Online Store?

Ecommerce Platforms

They have plenty of other themes that you could technically use to make an online store, but it’s recommended you choose one that’s designed for ecommerce catalogs. Squarespace Cons. Bigcommerce Cons. per month) to get abandoned cart saving. Squarespace offers 56+ regularly updated themes that fall into the Ecommerce category.

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How to Integrate Paid Ads With Influencer Campaigns

Kissmetrics

It’s a kind of word-of-mouth marketing using the fact that people trust the recommendations of others. During your influencer campaign, the influencer posts about your product or service, sharing their review or recommendations on a blog, social media, or other platforms. This can be in return for free products or services or a fee.