Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores. The Brandcrush platform is available globally and is currently undergoing integration with Criteo’s retail media solutions.

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Retail TouchPoints

MAY 16, 2024

Launched a little over three years ago to drive more value for both the Walmart business and its suppliers, Walmart Luminate gives the retailer’s suppliers access to transaction, supply chain and shopper behavior data so they can better understand customer expectations and optimize their digital and physical retail strategies.

Merchant Services 277

Merchant Services Multi-channel Subscription Omnichannel 277

Retail TouchPoints

JULY 13, 2022

99 Cents Only Stores is launching a new app to enable connected in-store shopping experiences with multi-language capabilities at all 382 locations in California, Texas, Arizona and Nevada. Strong loyalty programs are becoming more important as overall brand loyalty fades and retailers fight to hold onto their existing customers.

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Omnichannel Payments Multi-channel Retail 264

Retail TouchPoints

JULY 22, 2024

Macy’s has always aimed to design shopping experiences that align with consumer wants and needs, but it recently decided to level up its personalization efforts, especially as consumers ventured across different channels.

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Multi-channel Customer Omnichannel Channel 273

ROI Revolution

MAY 6, 2021

According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach isn’t new.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

JULY 18, 2024

Today’s retail workers almost need to have superpowers — moving as fast as The Flash would be helpful given how many different tasks a retail worker performs each day — but adaptable, multi-purpose solutions can provide that extra burst of needed speed. in an interview with Retail TouchPoints.

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Customer Experience Customer Retail Workshop 277

Korona

APRIL 1, 2021

Retailers of all types are finding ways to reach broader audiences. Digital channels and the ability to keep in constant and instant communication with shoppers have made this easier than ever. There are different retailing channels for any type of business. Why Are Multiple Retailing Channels So Important?

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Retail TouchPoints

MAY 20, 2022

Prior to that Natori was a 100% wholesale business, selling into retailers such as Saks , Neiman Marcus , Nordstrom and Bloomingdale’s , but the company’s willingness to innovate has served it well, particularly throughout the COVID pandemic. That’s not to say that the Natoris weren’t a bit nervous about making the move into ecommerce.

Omnichannel 274

Omnichannel Department Stores BigCommerce Fashion 274

Retail TouchPoints

FEBRUARY 6, 2023

While a cloudy future often leads businesses to hunker down and reduce costs any way they can, retailers are responding in a surprising way. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide.

Payment Services 288

Payment Services POS Omnichannel Retail 288

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. Source: Clout Brands. And how do they do that?

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

RTP blog

JULY 17, 2017

By Peter Zaballos, SPS Commerce The Digital Consumer Age Of Retail The retail industry has entered a new era – the Digital Consumer Age of Retail. Consumers’ proficient use of digital channels has revolutionized the retail industry and technology has changed the way people shop today.

Omnichannel 150

Omnichannel Consumer Multi-channel Retail 150

Retail TouchPoints

MAY 3, 2023

Children’s specialty retailer Carter’s plans to open more than 50 new stores across the U.S. To enable these omnichannel purchasing behaviors, Carter’s highlighted the investments it has made in its app, which now accounts for one quarter of all ecommerce sales, over the last few years. million , compared to $781.3

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Presentation Multi-channel Specialty Retailers Omnichannel 264

RTP blog

JANUARY 9, 2019

The term “omnichannel” gets thrown around a lot — some might say too much — by retailers and industry observers. However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels.

Omnichannel 150

Omnichannel Multi-channel Channel Customer Retention 150

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. This reorganization around proprietary data is what has led us to today’s retail media boom.

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Retail Multi-channel Omnichannel Technology 288

ESW

SEPTEMBER 9, 2024

Omnichannel from the Start According to ESW’s Global Voices survey, 52% of shoppers around the world are omnichannel shoppers. That is, more than half of all shoppers use a combination of online and in-person channels to research, buy, pick up and return merchandise. What does it all mean? Your experience needs to be seamless.

eCommerce 88

eCommerce Payment Services Multi-channel Omnichannel 88

365 Retail

MAY 17, 2022

In this context, solutions that manage the growing number of complex multi-channel payments for retailers while delivering hyper-personalised services – aka services that respond to the specific needs of the merchant, based on their target demographic habits and preferences and geographical regions – is important for customer experience.

Merchant Services 104

Merchant Services White Paper Payment Services Multi-channel 104

GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

365 Retail

AUGUST 2, 2024

Aptos , a leader in unified commerce solutions, announced today that Brown Thomas Arnotts, Ireland’s leading luxury retailer, will upgrade to the latest versions of Aptos’ Sales Audit and CRM solutions. To achieve a holistic view of its retail business, Brown Thomas Arnotts leverages Aptos’ Sales Audit solution.

Customer Loyalty 57

Customer Loyalty Omnichannel Technology Multi-channel 57

GetElastic

JULY 22, 2022

Front and center in any conversation about commerce are the words personalization, omnichannel, customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. Source: Clout Brands. And how do they do that?

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

Wiser

SEPTEMBER 4, 2018

Buy Online, Pick Up In-Store (BOPIS) retail strategies are fast becoming commonplace across the unified commerce industry. BOPIS—or the ability for customers to buy a product online and then pick up that product in a brick-and-mortar store—is a plus for both shoppers and retailers. How to Implement a BOPIS Retail Strategy.

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Multi-channel Channel Omnichannel Retail 68

Retail TouchPoints

JULY 6, 2022

has named Reliance Retail Ltd. as its official retailer across all channels in India. The long-term franchise agreement will allow Reliance to introduce Gap’s latest offerings through a mix of exclusive brand stores, multi-brand store expressions and digital commerce platforms. in a statement. “We in a statement.

Multi-channel 278

Multi-channel Consumer Electronics Fashion Retail 278

365 Retail

NOVEMBER 28, 2022

The retail environment has witnessed many changes during the past couple of years. During and following the pandemic, retail formats have changed on several levels. Within the context of Omni channels, retail formats have also undergone significant development and have become more responsive to the retail environment and customers.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Wiser

JUNE 10, 2021

With the rising popularity of omnichannel shopping and the blurring of the lines between different sales channels, special attention must be paid when building multi-channel pricing strategies. Is it necessary to have a single price across all channels or is it better to change the price?

Omnichannel 88

Omnichannel Multi-channel Channel Supplies 88

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop.

Merchant Services 278

Merchant Services Payment Services Multi-channel Shopify 278

Retalon

AUGUST 14, 2023

The retail landscape is rapidly evolving. Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond.

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently.

eCommerce Platforms 90

eCommerce Platforms Multi-channel Retail eCommerce 90

Wiser

DECEMBER 6, 2018

In the world of retail, the internet has given way to eCommerce and its rapid shipping, easy price comparisons, and other perks for consumers. The rise of eCommerce is also behind the prevalence of multi-channel shoppers: folks who buy from both online and in-store channels. . Personally, which channel do you prefer?

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Multi-channel Channel Shipping Costs eCommerce 68

Retail TouchPoints

AUGUST 29, 2023

Predict the future: So often, companies’ attempts to build personalization capabilities take them on a multi-year trajectory that lands them at parity with the past once they arrive. It has to be cross-channel. It’s key to start with a clear understanding of the future of your space and build toward that.

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Multi-channel Retail Customer Experience Customer Data 246

Retail TouchPoints

NOVEMBER 2, 2022

where she led multi-billion-dollar revenue delivery across all channels, customers and categories for Unilever’s largest market. “I The retailer also rolled out a nationwide loyalty program to help boost its performance after sales fell 5% year-over-year in Q2 2022, which ended July 30.

Multi-channel 278

Multi-channel Omnichannel Supplies Operations 278

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

Multi-channel 264

Multi-channel Payment Services Consumer Automotive 264

Fabric

SEPTEMBER 12, 2023

of retail e-commerce sales in the U.S. These trends precipitate a need for e-commerce retailers to further adapt and evolve if they hope to secure this growing market. This means brands can differentiate the customer experience from channel to channel to create a consistent experience where desired and differentiation when needed.

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

Retail TouchPoints

MAY 5, 2021

The COVID-19 pandemic has changed the retail sector in dramatic ways over the last year — from fluctuating product demand and availability and rapidly changing consumer behaviors and expectations to ever-evolving health and safety requirements.

Multi-channel 249

Multi-channel Retail Technology Customer Experience 249

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

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ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Fabric

JANUARY 19, 2024

When it comes to retail, customers want more than just the freedom to shop anywhere, anytime. By incorporating inventory, order management, and dropship seamlessly into a modular commerce platform, companies can build a connected retail journey for customers, ultimately improving business outcomes and raising the bar for retail excellence.

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Shipping Costs Multi-channel eCommerce Fulfillment 130

Retail TouchPoints

JULY 28, 2023

To succeed in this market, retailers and brands should not overgeneralize when it comes to examining the drivers of consumer behavior,” said Jill Standish, Senior Managing Director and Global Lead for Accenture’s Retail industry practice in a statement.

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Consumer Multi-channel Retail Leisure 246