Kissmetrics

MARCH 31, 2020

Marketing has evolved into an omnichannel approach. This means you can no longer just go after one channel to succeed. Back in the day, companies like Facebook grew into billion-dollar businesses through one channel. They grew into a multi-million dollar business through one channel… SEO. Yelp was also similar.

Multi-channel 322

Multi-channel X-cart Webinar Channel 322

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Claim your copy! So what’s the next big thing?

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. Source: Clout Brands. And how do they do that?

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

SEPTEMBER 15, 2021

Landlords need to be more flexible with retailers, not only in the duration of their space but how to get out of it and/or how they use it, so it can be more multi-purpose.” Retail TouchPoints (RTP): Many studies have indicated that consumers are eager to return to physical stores. But more flexibility for tenants is only the baseline.

Outdoor 296

Outdoor Omnichannel Vend Multi-channel 296

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. Like gamblers, sellers spend an inordinate amount of time studying the game and finding minute ways to eke out an advantage.

eCommerce 290

eCommerce Fulfillment Shopify Omnichannel 290

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Groove

NOVEMBER 5, 2024

Multi-Channel Selling : BigCommerce is an omnichannel platform that lets you sell on various marketplaces, including Facebook, Amazon, and eBay, from one central dashboard. Key Features and Benefits Built-in Hosting : Fully managed hosting ensures secure and reliable performance.

BigCommerce 315

BigCommerce WooCommerce SEO eCommerce Platforms 315

365 Retail

MAY 17, 2022

In this context, solutions that manage the growing number of complex multi-channel payments for retailers while delivering hyper-personalised services – aka services that respond to the specific needs of the merchant, based on their target demographic habits and preferences and geographical regions – is important for customer experience.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

BigCommerce

DECEMBER 13, 2017

Within 18 months they were selling more on Amazon than through their traditional channels. In fact, it can be your initial parlay into household name status, and multi-million dollar sales. A Case Study: How to Sell to — and on — Amazon. How did they do it? They didn’t mess around when it came to selling on Amazon.

Shipping Costs 354

Shipping Costs Multi-channel Shipping Fulfillment 354

Kissmetrics

AUGUST 6, 2021

Offer omnichannel customer service : Make it easy for your customers to reach you by being available on multiple communication channels. MobileMonkey is one of the best customer service tools that will help you create a cohesive experience across multiple channels. List Your Products On as Many Channels as Possible.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

JULY 19, 2021

Rather than relying on one or two sources, the most successful campaigns emanate from an extensive multi-sourced database. Case studies are not always available but they can be a helpful predictor of a data set’s value if the provider is willing to share them. If a case study isn’t available, ask for a client reference.

Marketing 264

Marketing Retail Multi-channel Events 264

Wiser

SEPTEMBER 4, 2018

Let’s take a closer look at BOPIS, and how you can implement a BOPIS retail strategy to support your omnichannel goals. From a retailer’s point of view, BOPIS is a great way to increase sales across all channels. 86% of retailers are integrating BOPIS into their omnichannel strategies in 2018. The Value in BOPIS.

Multi-channel 68

Multi-channel Channel Omnichannel Retail 68

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 298

POS Omnichannel Webinar Point of Sale 298

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. 2006; Simmons et al.

Technology 279

Technology Retail Customer Experience Presentation 279

BigCommerce

APRIL 24, 2018

The only real alternatives to using an ecommerce platform are: Building one from scratch, which is out of the question for most businesses — and only justifiable for multimillion (or multi billion) dollar companies. How do you support real-time Inventory sync within multiple channels? What ecommerce platform options are there?

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Retail TouchPoints

APRIL 13, 2021

Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As That experience in the store is going to matter, as is the online [experience] and communicating with the customer across all channels — that’s what’s really going to matter.”.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Omnisend

JANUARY 6, 2021

With consumers clearly responding to cart abandonment efforts, we recommend a multi-touch omnichannel workflow to recapture abandoned cart sales. Experiment with other channels : Emails are ideal for abandoned cart messages because you can include so much information in them, but they can often get lost in the inbox clutter.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

RTP blog

AUGUST 23, 2019

While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels. Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. BOPIS is happening now, and they need to get in the game.

Merchant Services 150

Merchant Services Marketing Shipping Costs Retail 150

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Here are 5 tips for building an innovative, omnichannel customer experience to satisfy today’s demanding multi-touch consumers: 1. And for good reason.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

BigCommerce

OCTOBER 26, 2017

When it comes to ecommerce and doing business globally, Brian Beck, current SVP of ecommerce and omnichannel strategy at Guidance Solution, knows a thing or two. He manages the digital channels of some of the world’s leading retail brands, including, but not limited to: Eastbay. Foot Locker. Kate Somerville.

Merchant Services 218

Merchant Services Marketing eCommerce Shipping Costs 218

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect. Omnichannel is here to stay.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

OrderDynamics

AUGUST 8, 2017

Omnichannel Solutions: What Is The Purpose Of A Store? Does the physical store even have a future role in omnichannel solutions? A recent OrderDynamics study of over 1,000 websites worldwide found that 84% of traditional retailers have an eCommerce presence. Omnichannel Solutions. Digital or Physical?

Omnichannel 50

Omnichannel Multi-channel Books Channel 50

OrderDynamics

NOVEMBER 1, 2018

Are Fickle Millennials the Best Omnichannel Shoppers? We are often asked by retailers about the why’s of omnichannel. In that regard, the best omnichannel shoppers point to your answers. Best Omnichannel Shoppers = High Value. First of all, why look for the best omnichannel shoppers? Why take on such a big effort?

Omnichannel 50

Omnichannel Multi-channel Channel Fulfillment 50

OrderDynamics

OCTOBER 16, 2018

ATM and Your Omnichannel Retail Technology. Been reading a new book, not at all associated with omnichannel retail technology. It made me wonder whether omnichannel is only the concern of the executive? That is the omnichannel vision. Connection to Omnichannel Retail Technology? It discusses sales. Who Decides?

Omnichannel 50

Omnichannel Technology Retail Multi-channel 50

BigCommerce

DECEMBER 13, 2017

Paris, here we come… (A Case Study). Communicate your newsletter sign-up option on your social media channels and on your packaging. We put our best quote on the outside packaging and for our most important products, we include a customer case study inside a small booklet. Be responsive on your social media channels.

Shipping Costs 307

Shipping Costs Payment Services Social Media Channel 307

Ecommerce Platforms

JANUARY 4, 2023

These unique tools give organizations endless freedom to create fully bespoke shopping experiences across multiple channels, without compromise. With Shopify Plus, it’s easy to transform any device or digital screen into a sales channel, with comprehensive functionality and complete creative control. commerce, Gatsby.JS

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

Ecommerce Platforms

JUNE 16, 2023

That means that you can link a text messaging strategy to your store’s back office and make sure you’re connecting with clients on all of the right channels. What’s more, because Brevo gives you access to SMS as well, it’s a great way to access a more omnichannel strategy for connecting with your target audience. ‘How?!'

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

OrderDynamics

JULY 19, 2017

The omnichannel ecosystem is complex and expansive. Something that is especially true for omnichannel retailers selling through multiple digital and physical channels. Those with real experience in the omnichannel industry that can help navigate complexities and implement robust, scalable solutions that enable unhindered growth.

Shipping Costs 61

Shipping Costs Retail Omnichannel Multi-channel 61

Profitero

MARCH 8, 2017

With the help of increasingly sophisticated technology, eCommerce retail is evolving to meet consumer demand faster and with more ferocity than any other channel we’ve seen. Is your business ready to meet shoppers in the emerging omnichannel food environment? Take the readiness assessment to find out.

eCommerce 60

eCommerce Webinar Multi-channel Retail 60

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

JULY 8, 2022

Studies have shown that personalized emails have six times higher transaction rates than traditional email. Answer the call for B2B customers (and omnichannel experiences ): Today’s buyers, in the wake of pandemic shutdowns resulting in a decrease of live interactions, now prefer the use of portals to gather information and ask questions.

eCommerce 78

eCommerce B2B Beauty and Health Multi-channel 78

OrderDynamics

JUNE 4, 2019

Stock accuracy comes from the fact that the omni-channel system monitors incoming and outgoing merchandise. It is the CPU within ALL unified commerce and omnichannel solutions. In fact, it connects to all technologies in the retail stack that touch inventory. ” Here, other unassociated studies came to similar conclusions.

Merchant Services 69

Merchant Services Management Retail Omnichannel 69

Kibo

JUNE 7, 2021

Kibo commerce is the only extensible, unified commerce platform that delivers personalized omnichannel experiences. We’re proud of our role in helping companies realize their omnichannel commerce goals, especially in such a dynamic market. Kibo is a microservices, multi-tenant SaaS platform. trillion in 2021.

Multi-channel 62

Multi-channel Omnichannel Order Fulfillment Shopping Carts 62

RetailMinded

MARCH 4, 2022

As part of this shift, leveraging the power of a multichannel approach will be essential for growth, and that means e-commerce merchants must rethink their sales and distribution channels. . It’s perhaps obvious, but it’s important nonetheless: multi-channel selling can lead to more sales. 1 Multichannel Can Increase Your Sales.

Multichannel 69

Multichannel eCommerce Multi-channel Merchant Services 69

Kibo

JULY 24, 2020

Good ecommerce can scale up or down easily and grow with companies as they expand their offerings and expand to new online channels. Managing all of this while keeping the wheels turning requires robust admin tools that offer multi-layered B2B and B2C management. Even before COVID-19, it was one of the fastest growth channels.

eCommerce Platforms 117

eCommerce Platforms Payment Services eCommerce Payments 117

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. times higher than a site page that loaded in 5 seconds.

Channel 78

Channel Merchant Services Payments Payment Services 78