Retail TouchPoints

JULY 22, 2024

Macy’s has always aimed to design shopping experiences that align with consumer wants and needs, but it recently decided to level up its personalization efforts, especially as consumers ventured across different channels. How does personalization deliver against that strategy?

Multi-channel 274

Multi-channel Customer Omnichannel Channel 274

Retail TouchPoints

JULY 13, 2022

99 Cents Only Stores is launching a new app to enable connected in-store shopping experiences with multi-language capabilities at all 382 locations in California, Texas, Arizona and Nevada. CPG brand partners can utilize dynamic ad placements, targeted content, sponsored searches and product recommendations to boost their sales.

Omnichannel 264

Omnichannel Payments Multi-channel Retail 264

Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. This is no longer science fiction.

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores.

Retail 277

Retail Omnichannel Multi-channel Point of Sale 277

RTP blog

JULY 17, 2017

Consumers’ proficient use of digital channels has revolutionized the retail industry and technology has changed the way people shop today. Retailers must create the ideal shopping experience across all channels, but many wonder whether it is achievable.

Omnichannel 150

Omnichannel Consumer Multi-channel Retail 150

Retail TouchPoints

FEBRUARY 6, 2023

Instead of battening down the hatches and stepping back from investments in technology and transformation, [executives] are looking toward that as a conduit to help them progress through the year and the impending recession ,” said David Miller, Chief Marketing Officer at Mercaux in an interview with Retail TouchPoints.

Payment Services 288

Payment Services Omnichannel POS Retail 288

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now. Forecast Sales.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. But implementing one is easier said than done and requires specific capabilities, technology and talent. Identify talent gaps.

Retail 288

Retail Multi-channel Omnichannel Technology 288

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. For example, in a multi-location retail setup, if a customer makes a purchase in one store, that transaction is immediately recorded in the centralized system.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Traditional inventory systems are often marred by outdated technology such as batch processing.

Omnichannel 130

Omnichannel Multi-channel Retail Point of Sale 130

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 285

ACH Multi-channel Technology Customer Retention 285

Groove

APRIL 16, 2024

A few of these key features include things like a drag-and-drop online store builder, automated inventory management tools, multi-channel selling, and an advanced suite of marketing and SEO tools. However, while Shopify is a versatile and widely used solution, the platform does have a few drawbacks.

BigCommerce 277

BigCommerce Magento Multi-channel Shopify 277

Retail TouchPoints

NOVEMBER 14, 2022

3D and AR design studio QReal is moving deeper into direct commerce with the launch of the new multi-brand, multi-category shopping app TRYO. The same 3D model can serve the brand and the retailer, and honestly the cost should be dispersed across the full sales channel.

Consumer 340

Consumer Multi-channel Payment Services Social Media 340

Retail TouchPoints

MAY 5, 2021

Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience. When the pandemic hit, the immediate falloff of customers being able to purchase items in-store accelerated technology adoption for greater ecommerce capabilities, new digital initiatives and even remote working for support staff.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. So what’s the next big thing?

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Kissmetrics

OCTOBER 16, 2020

Your marketing channels. Different marketing automation software supports various marketing channels. Smaller businesses with simple campaigns may not utilize a wide range of channels and can get away using a more affordable tool. Furthermore, some software includes varying channels in different pricing tiers.

Marketing 363

Marketing Multi-channel Live Chat Social Media 363

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 278

Customer Multi-channel Channel Customer Experience 278

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. Whether they started out online or as physical business, knowing which channels to leverage can be tricky. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business.

Omnichannel 113

Omnichannel eCommerce Multi-channel eCommerce Technology 113

Kissmetrics

NOVEMBER 29, 2020

Call center software should be able to accommodate every channel you currently use or plan to use in the future. If you see something billed as omnichannel, it should cover: Phone VoIP Email SMS Chat Social Video. Omnichannel routing : Allows calls to be routed across any channel. Call Routing.

Payment Services 311

Payment Services Omnichannel Multi-channel Channel 311

BigCommerce

FEBRUARY 7, 2018

It should be on the sales engineers at the technology companies you are vetting out. Please list any formal partnerships you have with other technology vendors. Describe how multi-tier pricing for quantity discounts works. How do you support real-time Inventory sync within multiple channels? Your Free RFP Template.

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. Axerve helps its partners anticipate trends in the digital payments market.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

BigCommerce

MARCH 14, 2017

Using physical labels gives you the opportunity to improve the accuracy of your inventory count using technology like barcode scanners. In most cases, this means using or creating SKU numbers to track your internal inventory while adopting and using other technology for efficiency and retail sale. Cross-Channel Inventory.

Channel 414

Channel BigCommerce Multi-channel Shipping Costs 414

Retail TouchPoints

JANUARY 22, 2021

The company’s online channels were a bright point in 2020, with double-digit growth expected across both brands in Q4 and total digital sales for the year expected to reach $1.7 Customer shifts played to our strengths including the migration to digital and omnichannel commerce. billion , up more than $400 million from 2019.

Multi-channel 234

Multi-channel Omnichannel Apparel Operations 234

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

Management 279

Management Order Fulfillment Fulfillment Shipping Costs 279

Retail TouchPoints

MAY 27, 2022

Our consumers are enjoying a seamless shopping experience thanks to the great work of online retailers, social media and even marketplace sellers, but the brands and manufacturers are unable to follow due to the lack of ongoing investment in their base computational technology. We’re talking a layer deeper. government systems.

Shipping Costs 336

Shipping Costs Multi-channel Technology Information 336

Retail TouchPoints

JUNE 26, 2024

However, experts indicate that the mainstream adoption of RFID, coupled with the implementation of connected technology, are creating new opportunities for brands and retailers to streamline fitting room operations and improve customer experiences. And meet a need the fitting room technology did.

Technology 278

Technology Multi-channel Customer Customer Experience 278

Kissmetrics

JANUARY 15, 2019

One of the big reasons we are seeing digital marketing change so much is because of the adoption of new technologies. And it’s because technology is evolving so fast. Drastic Change #3: You can’t build a company off of 1 channel. And it’s how they grew into a multi-billion-dollar company. That’s crazy!

Marketing 279

Marketing Multi-channel SEO Channel 279

Retail TouchPoints

NOVEMBER 30, 2021

Platforms are emerging that address both concerns, allowing advertisers to execute multi-channel programs that tap into, rather than disrupt, authenticity. Omnichannel. Since recommendations happen across multiple device types and communications channels, the technologies must meet the customers where they are.

Marketing 262

Marketing Social Media Customer Recommendation 262

BigCommerce

APRIL 24, 2018

For most growing mid-market businesses, this technology is typically provided by BigCommerce, Magento, Salesforce Cloud Commerce (formerly Demandware) or Shopify. Commerce as a Service (CaaS) platforms is a newer term for a broader microservice architecture and technology stack build. What ecommerce platform options are there?

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Optimizely

NOVEMBER 6, 2018

The company mostly posts videos of recipes, but you can then head over to the website to buy the recipe book, meal kits, or the One Top multi-use kitchen appliance. Embrace omnichannel marketing. Fully embracing omnichannel marketing is crucial to the success of any brand. Focus on cutting-edge technology.

Food and Beverages 268

Food and Beverages eCommerce Marketing Social Media 268

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. And every new product, tool, technology and strategy that enters the market hits a crux during Cyber Five. Technology. Omni-Channel Management. Omnichannel Applies to CRM, Too.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

BigCommerce

DECEMBER 13, 2017

For brands already selling on Amazon, mastering these four areas will allow you to continually improve your rankings, your product offering and your revenue from Amazon as a channel. Multi-channel fulfillment Lower shipping rates. Pricey multi-channel fulfillment. Be a Strategic Purchaser. Hands off fulfillment.

Shipping Costs 255

Shipping Costs Multi-channel Merchant Services Fulfillment 255