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4 Ways Retailers can Connect with Gen Z

Retail TouchPoints

The ease of online shopping is partly driven by flexible return policies. This behavior is something retailers need to consider when developing policies that meet Gen Zs demand for flexibility. Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back.

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Multi-Channel Retailing and the Buyer’s Journey: Opportunities and Challenges

BigCommerce

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

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In 2025, Changing Consumer Demand will Reshape the Supply Chain

Retail TouchPoints

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Additionally, shoppers increasingly demand ultra-fast deliveries, highly flexible return policies and more personalized online experiences.

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5 Common Multi-Channel Challenges and How to Overcome Them

SellBrite

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you.

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Holiday Email Marketing Unpacked: 15 Examples, 9 Tools and a Checklist to Make 2017 Your Biggest Success Yet

BigCommerce

A few things you can include in your emails to make life easier for subscribers around the holidays include: Shipping info ( including final delivery dates ). Shipping costs clearly advertised to alleviate any cost concerns. Better deal elsewhere: Tempt them back with price and emotional cues. Gift card services.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. You should be. Phone calls.

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Your Complete Guide to an Accurate Inventory Count Across All Sales Channels

BigCommerce

The simple process of keeping track of goods purchased and sold is complicated by costs, overhead, rate of sale or turnover, cost of purchase, and other details that can be difficult to manage as your online sales grow. In most cases, the best inventory naming policy is to integrate the primary universal number (ISBN, UPC, etc.)

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