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Resilience is Key as Payments Acceptance becomes Mission-Critical

Retail TouchPoints

Introducing Tap on Mobile Devices A new way European merchants are enhancing resilience is by adding a secure Tap on Mobile SoftPOS payment app to tablets and smartphones already deployed in-store. A multi layered, end-to-end approach is essential.

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Best Business Security Systems

Kissmetrics

It’s a good idea to set up a business security system before you need it. Their company’s physical security gets compromised, resources are lost, and employees feel unsafe. A lot of people see cost as a barrier to installing a reliable business security system. The Top 5 Options for Business Security Systems.

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Generative AI in Retail: 4 Predictions for 2025

Retail TouchPoints

In physical stores, AI-driven digitization of the shopping experience will guide customers via interactive kiosks or smartphone apps, seamlessly integrating online and offline channels.

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Why Retailers Need a Centralized Database for Business Efficiency and Growth

RETAIL MANAGEMENT SOFTWARE

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. For example, in a multi-location retail setup, if a customer makes a purchase in one store, that transaction is immediately recorded in the centralized system.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

On the flip side, the technology can be misused by bad actors in ways that jeopardize security, which in turn damages customer experience, loyalty and trust. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

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The Rise of Digital Gift Cards in the Fight Against Retail Scammers

Retail TouchPoints

As cybercriminals continue to exploit vulnerabilities in traditional payment methods, such as plastic gift cards, it becomes imperative for retailers to adapt, and many are turning to digital gift cards as a means of enhancing both convenience and security for their customers while ensuring their trusted brand reputations remain intact.

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Under Armour Names Marriott Exec as Chief Customer Officer

Retail TouchPoints

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.