Retail TouchPoints

NOVEMBER 28, 2024

Omnichannel payment solutions allow customers to move effortlessly between mobile apps, websites and physical stores without duplicating data entry of accounts or personal information. Jean-Marc Thienpont is the Head of Omnichannel and Biometric Solutions at J.P. and 3.3%, to nearly $1.59 Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Groove

NOVEMBER 2, 2024

This is where an omnichannel product feed comes into the picture, and it's a must-have for any eCommerce store engaged in cross-channel selling. then an optimized omnichannel product feed is a necessity. Want to learn more about how to achieve omnichannel success with better product feed management?

Management 315

Management Multi-channel eCommerce Omnichannel 315

Retail TouchPoints

MARCH 7, 2025

According to Retail TouchPoints ‘ 2024 Omnichannel & Fulfillment Survey , 36% of retailers tap third-party delivery partners like Uber Eats to support their omnichannel operations. The company recently rolled out on-demand delivery for Wegmans , Home Depot and Michaels.

Omnichannel 232

Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

AUGUST 7, 2024

Long term, commerce tools will help the retailer meet growing shopper demand, achieve its omnichannel growth goals and scale targets across all banners. To support this position, we embarked on a technical transformation that would enable us to create dynamic, omnichannel experiences quickly and at scale.

Omnichannel 263

Omnichannel Improvements Marketing Retail 263

Retail TouchPoints

JANUARY 10, 2025

gStores capabilities help PetSmart fulfill our vision of providing a world-class omnichannel experience. For example, 3D location management, SKU assignment and process flow optimization enables our store associates to locate inventory faster for our customers, resulting in improved customer service experiences.

Fulfillment 287

Fulfillment Improvements Management Omnichannel 287

Retail TouchPoints

JUNE 3, 2024

However, it was the brand’s omnichannel approach driven by its sales, marketing, and human insights teams that truly made the partnership a slam dunk. To advance this partnership every year, we continue to utilize data and insights to remain grounded with the consumer and co-create solutions with retailers.”

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Wiser

OCTOBER 30, 2024

How Omnichannel Behaviors Are Evolving Recent surveys reveal that today’s shoppers do not view their journeys as strictly online or in-store. Those who succeed in creating a unified omnichannel experience will be positioned to gain a competitive edge and build lasting customer loyalty.

Omnichannel 78

Omnichannel Customer Loyalty Channel Consumer 78

Retail TouchPoints

OCTOBER 30, 2024

The brand has continued to take a “selective” and intentional approach to new store openings and is using influencer-led omnichannel marketing campaigns and in-person activations that drive community.

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

NOVEMBER 26, 2024

Formerly known as True Fam, the expanded program (which now goes by True Rewards ) will lean into omnichannel capabilities and “can’t buy” experiences, such as the chance to collaborate with the brand’s Team True creator community. True Religion has rebranded and retooled its loyalty program ahead of the holiday shopping season.

Social Media 288

Social Media Gifts Omnichannel Reference 288

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. This omnichannel approach will ensure a consistent and personalized experience across all touch points. AI agents will drive growth through conversational commerce.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

NOVEMBER 20, 2024

Whereas seamless omnichannel advertising was once limited to resource-intensive large networks, it’s now in the hands of networks of all sizes. Mark Zamuner currently serves as President of Juice Media , a data-driven omnichannel media activation platform he founded in 2020 that was acquired by Altice USA in 2022.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy is in the midst of its Century Vision transformation strategy, launched in 2021, which includes doubling down on omnichannel and growing its Joybird ecommerce brand. However, the key focus is reinvigorating the La-Z-Boy brand, which was launched nearly a century ago in 1927. “We

Retail 277

Retail Omnichannel Customer eCommerce 277

Groove

OCTOBER 11, 2024

Through integration with email marketing , we create a cohesive omnichannel experience. Creating an Omnichannel Experience Ensure that all campaigns use consistent messaging so that customers have predictable experiences across all touchpoints. Leveraging Social Media Social media can promote SMS messaging sign-ups to boost engagement.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Retail TouchPoints

OCTOBER 24, 2024

“PetSmart has a strong position with its broad assortment of pet products and service offerings, the Treats Rewards program that offers exceptional value for pet parents, and an omnichannel customer experience that allows pet parents to engage with the brand in the manner most convenient to them.”

Department Stores 259

Department Stores Outdoor Home Shopping Retail 259

Retail TouchPoints

OCTOBER 25, 2024

Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends. Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up.

Toys 277

Toys Subscription Gifts Supplies 277

Wiser

FEBRUARY 18, 2025

A premium global durables manufacturer has partnered with Wiser to achieve just that, demonstrating how the Perfect Store framework can elevate the omnichannel experience and strengthen retail partnerships across channels and markets. Take the First Step Toward Omnichannel Excellence Ready to elevate your execution strategy?

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Retail TouchPoints

DECEMBER 17, 2024

You might relate to common struggles in the omnichannel customer-driven landscape, particularly when it comes to profitable delivery of whatever-whenever-wherever shopping experiences. Moreover, only 8% of supply chain executives say their organizations are properly structured to operate successfully in an omnichannel model.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Groove

JANUARY 13, 2025

Omnichannel Integration Omnichannel integration ensures a seamless experience across all touchpoints, blending online and offline interactions: Unified Catalogs : Customers who access products through physical locations, mobile apps, and websites see consistent product details and pricing.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

MARCH 5, 2025

Cook brings more than 20 years of experience to the table, including expertise in omnichannel strategy, IT and digital transformation as well as branding and marketing. In August 2024, the company hired Elina Vilk as its new Chief Business Officer, who has had stints at major tech companies including Hoostuite , Meta , PayPal and Visa.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

DECEMBER 5, 2024

Under her leadership, Forever 21 launched omnichannel capabilities , social commerce and a metaverse partnership with Roblox. She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Prior to her tenure at Forever 21, Park was the CEO of Paper Source.

Social Media 289

Social Media Omnichannel Fashion Retail 289

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Wiser

JANUARY 30, 2025

Conclusion: Thriving in an Omnichannel World The future of retail lies in organizations reimagining the journey as a seamless blend of online and in-store experiences just how shoppers see it. With tools like real-time data insights and omnichannel solutions, businesses can foster loyalty and long-term success.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. Prioritizing Personalization over Omnichannel Counter to many of his retail peers, one thing Sampath isnt focused on is omnichannel.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

OCTOBER 30, 2024

For its part, Shein gains credibility as the China-based company faces continued scrutiny from U.S. “Our partnership with Shein allows us to seamlessly meet customers where they are — on digital platforms — delivering the convenience, value and satisfaction they expect from us.” ”

Apparel 278

Apparel Omnichannel Operations Channel 278

Retail TouchPoints

NOVEMBER 8, 2024

. “This immersive shopping adventure blends our unique brand storytelling with the unforgettable, grocery-inspired world that only Benefit can offer,” said Toto Haba, SVP of Global Omnichannel Marketing at Benefit Cosmetics in a statement.

Games 278

Games Gifts Omnichannel Recommendation 278

Groove

OCTOBER 10, 2024

This strategy integrates well with an omnichannel campaign. Sending quality messages that people care about, such as delivery updates and promotions, will increase your engagement rates and trigger more purchases. For your SMS campaign to be successful , increasing your deliverability rate is crucial.

Marketing 348

Marketing eCommerce Improvements eCommerce Marketing 348

Fabric Blog

MARCH 21, 2025

Yet, order fulfillment in an omnichannel environment is not without its hassles. Key benefits of order fulfillment software Order fulfillment solutions are game-changers for omnichannel retailers. These modern systems adapt to growing complexities, ensuring seamless omnichannel fulfillment as your operations expand.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Groove

DECEMBER 11, 2024

Lastly, omnichannel marketing is another trend that's having a big impact on eCommerce. Sustainability is currently a big trend in eCommerce. By including value-driven messaging in your email messages, you can increase your brand's appeal to eco-conscious customers.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Groove

OCTOBER 20, 2024

To help you understand the importance of having a product feed for marketplaces, we'll go over how a multi-channel product data feed works and provide some product feed management tips you can use to set your online store up for omnichannel success. What Is an eCommerce Product Data Feed?

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

DECEMBER 23, 2024

Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative. Stranger Things has a strong presence in the youth market, so the product collab was a great way for Clarks to resonate with a younger demographic. Beauty Photo credit: E.l.f. Beauty E.l.f.

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X-cart Payments Games Fashion 278