Retail TouchPoints

SEPTEMBER 22, 2021

According to NielsenIQ’s Omnichannel Shopping Fundamentals Survey, only 1% of shoppers purchase a health or personal care product because it’s the first option they see. But despite the growing number of options for products and shifting consumer expectations, online retailers are lagging behind in terms of personalization.

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Retail TouchPoints

MAY 10, 2024

Data management is a necessary part of a company’s digital strategy but is especially important for online retailers. Studies show that missing and inaccurate product information leads 49% of consumers not to purchase a given product or choose another — even if it has a higher price. Complete coverage.

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Optimizely

AUGUST 23, 2017

Don’t Close Your Retail Locations. Surprisingly, moving to online-only and shuttering your retail stores will not save your brand from the Retail Apocalypse. In fact, studies show that retailers should sell both online and in-store to maximize profits. Invest in Omnichannel Marketing.

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Retail TouchPoints

OCTOBER 22, 2020

The speed with which shopper demand signals and price sensitivities are changing is stunning, and retailers are painfully aware of that fact. A recent study found that 72% of retailers say shopper price sensitivity will increase and remain elevated even after COVID-19 subsides. [i].

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Retail TouchPoints

AUGUST 10, 2021

Opening the Retail Landscape: Action for Inclusion and Innovation will feature Target’s Director of Multicultural Merchandising Melanie Gatewood along with Jasmin Foster, Founder of Be Rooted. Rethinking the Brick-and-Mortar Store. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce.

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BigCommerce

MAY 4, 2018

What to Know Before You Go: Skullcandy is a true omnichannel business. To make this work, they use a PIM developed by Jasper Studios as their single source of truth, pulling in BigCommerce as Commerce-as-a-Service, serving up their hosted sites and online experiences as well as taking PCI Compliance mitigation off their plates.

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RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

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Retail TouchPoints

MARCH 13, 2023

We marveled at the influence of the “power shopper” — high-frequency shoppers who made online purchases once a week or more. These highly valuable customers were coveted by online retailers across categories, reshaping the internet economy according to their preferences. What Loyalty?

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Forrester eCommerce

MAY 30, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study.

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Retail TouchPoints

JULY 23, 2021

Google recently published a study stating that automation helped create more relevant ads for users. This type of omnichannel marketing allows customers to connect with your brand through different avenues. Customers can tag your brand on social media, or post pictures wearing your items in real-life situations.

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Sailthru

OCTOBER 10, 2017

A new study from a U.K.-based Analysts are forecasting a rosy holiday season for online retail this year, likely with some help from the omnichannel shoppers making brick-and-mortar an ecommerce driver. Physical Stores Can Be Engines for Online Growth. A new study from U.K.-based

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Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. 2006; Simmons et al.

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Retail TouchPoints

AUGUST 3, 2023

As we have grown consistently more accustomed to having the world at our fingertips, online shopping has only grown. Amazon’s market cap is around $1.345 trillion dollars and it’s no surprise to hear that 92% of Americans claim to have purchased from the online retail giant. However, according to the latest U.S.

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Retail TouchPoints

JANUARY 27, 2022

A 2019 study found that 77% of consumers want to learn how to live more sustainably, with many taking actions like cutting back on single-use plastic, riding public transportation or eating less meat. To get the original goal back on track, carbon dioxide emissions will need to be cut by 45% by 2030 and to net-zero by mid-century.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Following are recaps of some of the most pertinent presentations.

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Sailthru

NOVEMBER 9, 2017

This holiday season, online retail could hit two big milestones: In the share of shopping going online over the holidays, and in Amazon’s ever-burgeoning Prime membership. Even with all this online growth, a new report says that when it comes to omnichannel retail, U.S. We’ll take a look.

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Retail TouchPoints

JULY 22, 2021

Cybersecurity should be a top priority for any retail business looking to get onto the e-commerce wagon. Key takeaway: Right from the start, your online retail presence should be secure and protect your brand, your company, and your client from cyber threats. Its success is however an ongoing threat for many retailers.

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Talkoot

MARCH 17, 2025

According to a 2023 SurveyMonkey study , 34% percent of consumers had already used an AI Chatbot to discover or learn more about new products. And a 2024 study commissioned by Search Marketing company Botify found 55% of shoppers believe AI-powered search engines have the potential to make it easier to discover products.

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OrderDynamics

JULY 20, 2017

Omnichannel Retail Fulfillment: Are Working Mothers the Next Frontier? When it comes to omnichannel retail fulfillment options, you can barely open a newsfeed without seeing a strategy suggestion about how to deal with Millennials and Gen Z. Why Parents Shop Online. Next Steps.

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Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. According to Forrester, online retail sales accounted for almost 9% of the $3.2 And lest you think this only applies to retailers, think again.

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Retail TouchPoints

MAY 30, 2023

Study the calendar and look to the skies: Because different regions start their school year at different times, retailers will need to carefully time promotions and ensure products are available in the appropriate regions and stores. “The Understanding what consumers want (versus what they simply need ) is critical.

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Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Want to Optimize Your Omnichannel Customer Experience?

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OrderDynamics

OCTOBER 16, 2018

ATM and Your Omnichannel Retail Technology. Been reading a new book, not at all associated with omnichannel retail technology. It made me wonder whether omnichannel is only the concern of the executive? In the wake of various retail failures, this topic takes on more gravity. That is the omnichannel vision.

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Retail TouchPoints

APRIL 13, 2021

Retail CX Trends 2021: New CX for a New World. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As Omnichannel Strategies for the New Normal: Scaling Up to Exceed Customer Demands. Listen to the session on demand.

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BigCommerce

APRIL 24, 2018

The benefits of this option include more control over your online retail platform, greater visibility of your own data, and a better understanding of data security. Kibo is an omnichannel platform provider which acquired the SaaS ecommerce platform Mozu in 2016. The ability to personalize sales and services to your liking.

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Retail TouchPoints

OCTOBER 22, 2020

The speed with which shopper demand signals and price sensitivities are changing is stunning, and retailers are painfully aware of that fact. A recent study found that 72% of retailers say shopper price sensitivity will increase and remain elevated even after COVID-19 subsides. [i].

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ESW

JULY 6, 2023

What the Customers Say Not only do Amazon shoppers report high satisfaction with their experiences, but customer feedback for other retail sites suffers as a result. Omnichannel is here to stay. Not only can customers buy everything they needed online, they could do it at one place – Amazon.

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Profitero

APRIL 25, 2017

While this omnichannel approach presents myriad opportunities for consumers, it can be challenging for retailers, particularly because no two consumers—or categories—have the same omnichannel profile. In a recent study into U.S. omnichannel shopping, Nielsen uncovered several insights around impulse shopping.

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BigCommerce

AUGUST 17, 2018

To ensure that you’re offering a fair and competitive price for your products, you’ll want to look at what similar online retailers are charging. Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Marketing and Expanding to Omnichannel.

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Omnisend

MAY 18, 2021

They can now connect with a unique and diverse audience and create online dispensaries. In fact, according to an in-depth study by the National Retail Federation, 2019 experienced a 700% increase in the purchase of CBD-based products. These transactions, via online retail stores, are known as CBD ecommerce.

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Korona

NOVEMBER 10, 2022

If you have physical stores, offer customers the option to return items to the store instead of shipping them for a complete omnichannel shopping experience. Plan an omnichannel customer experience strategy. According to a McKinsey study , 73% of those who tried something new intended to make it a more permanent part of their habits.

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GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. Omnichannel Shopping Leading to Better Customer Retention.

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Wiser

APRIL 4, 2018

The brick and mortar and online retail worlds are merging into an “omnichannel” or “ unified commerce ” mode of customer engagement, bringing consistency across channels in merchandising and pricing, as well as ease in selection, fulfillment, and returns. For example, in her study, Ms. In her study, Ms.

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Liveintent

OCTOBER 3, 2018

And it would still be around today – offering something no online retailer (not even Amazon) could replicate in real life. In fact, a 2017 study found that more than half of millennials prefer shopping at retail stores to any other type of purchasing. Millennials aren’t anti-mall.

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Onilab User Guides

OCTOBER 11, 2019

Showing the success stories of other online retail companies, we wanted to highlight for you the most ambitious and daring business cases. Seeking Inspiration In the Success of Others. We hope that the scale of change that these brands decided to undertake will inspire you to build new and awesome things yourself.

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OrderDynamics

DECEMBER 21, 2017

As of September 2017 there had already been 19 enterprise-level retailers that filed for bankruptcy. But does that mean that 2017 was the beginning of the end for retail? So what started as a seemingly doom & gloom catastrophic year for retail, ended with a roar. Online Goes Physical. No, it does not.

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UpSellIt

JANUARY 15, 2020

As online retail continues to evolve, the ever-changing landscape presents new opportunities, as well as fresh challenges. First the positive: Online retail is poised for monumental growth in the new decade. Going Beyond “Mobile Usability” to Create a Unified Omnichannel Experience.

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