Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year.

Omnichannel 299

Omnichannel Operations Technology Improvements 299

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStores capabilities help PetSmart fulfill our vision of providing a world-class omnichannel experience.

Fulfillment 287

Fulfillment Improvements Management Omnichannel 287

Retail TouchPoints

MARCH 7, 2025

According to Retail TouchPoints ‘ 2024 Omnichannel & Fulfillment Survey , 36% of retailers tap third-party delivery partners like Uber Eats to support their omnichannel operations. The company recently rolled out on-demand delivery for Wegmans , Home Depot and Michaels.

Omnichannel 232

Omnichannel Fulfillment Supplies Operations 232

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. AI agents will drive growth through conversational commerce.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

OCTOBER 30, 2024

The Children’s Place, which operates retail and wholesale divisions for its eponymous brand as well as for Gymboree , Sugar & Jade and PJ Place , has had a rough year. Shein opened its online marketplace to third-party sellers in May 2023 , but until now most of those merchants have been China-based, non-branded manufacturers. ”

Apparel 278

Apparel Omnichannel Operations Channel 278

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

NOVEMBER 20, 2024

As it has across the ad-tech industry, programmatic product enhancements led by automation have reduced operational costs and increased the efficiencies associated with precision targeting for all networks. These resources open up more advertising opportunities, and smaller networks don’t have to negotiate terms for each avenue individually.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

AUGUST 15, 2024

With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations. As Boll & Branch expands its operations, NetSuite has the scalability to grow with its business and act as a force multiplier for efficiency.” ”

Operations 263

Operations Supplies Management Omnichannel 263

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. The chainwide rollout is expected to be completed in Q1 2024.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

MAY 29, 2024

Retail Innovation Conference & Expo attendees can stop by the Shoplazza booth #526 to learn more about Retasmart and how it can support your omnichannel ambitions. Visit the official #RICE24 hub to get more details on what to expect at this year’s show.

Omnichannel 264

Omnichannel Payment Services POS Multichannel 264

Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. When Sampath took over, the retail operation was run out of Verizons Basking Ridge, N.J. headquarters. Stores need to be a personalized experience.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy is in the midst of its Century Vision transformation strategy, launched in 2021, which includes doubling down on omnichannel and growing its Joybird ecommerce brand. However, the key focus is reinvigorating the La-Z-Boy brand, which was launched nearly a century ago in 1927. “We

Retail 277

Retail Omnichannel Customer eCommerce 277

Wiser

FEBRUARY 18, 2025

A premium global durables manufacturer has partnered with Wiser to achieve just that, demonstrating how the Perfect Store framework can elevate the omnichannel experience and strengthen retail partnerships across channels and markets. Online, this could mean highlighting interactive features like 360-degree product views or video demos.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Retail TouchPoints

JANUARY 1, 2025

Conclusion To craft an exceptional post-purchase experience today, retailers need order management software that boasts the necessary features, integrations and adaptability required to streamline operations, enhance communication and meet the needs of customers. Jay Topper is Chief Customer Officer for fabric, Inc. ,

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 31, 2024

They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. RTP: Have you noticed increasing demand for omnichannel fulfillment following COVID, too? That’s why we have more food and beverage options, more entertainment options and overall, more experiences.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

MARCH 27, 2025

As a result, they can not only serve in-store customers better, but also replenish items on the store floor and fulfill omnichannel orders more quickly and easily. This will help them optimize operations and ensure customers find what they want, when and where they need it.

Fulfillment 147

Fulfillment Omnichannel Operations Technology 147

Retail TouchPoints

FEBRUARY 18, 2025

In exchange, Kirklands has agreed to become Beyonds exclusive brick-and-mortar operator and licensee for aseries of small-format (up to 15,000square feet ) neighborhood Bed Bath & Beyond stores.The deal now also includes the operation of BuyBuy Baby stores , following Beyonds February 2025 acquisition of that brand.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

DECEMBER 5, 2024

Under her leadership, Forever 21 launched omnichannel capabilities , social commerce and a metaverse partnership with Roblox. She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Prior to her tenure at Forever 21, Park was the CEO of Paper Source.

Social Media 289

Social Media Omnichannel Fashion Retail 289

Retail TouchPoints

JANUARY 14, 2025

Hauff explained that Aptos ONEs cohesive system will offer capabilities that support store operations and guest experience within a single flexible platform. Our investment in Aptos ONE supports that mission, bringing to life an experience that is relevant, informed and frictionless.

POS 278

POS Apparel Accessories Mobile 278

Retail TouchPoints

NOVEMBER 7, 2024

When marketing articulates the value and pricing of products, operations must be prepared to deliver on those promises. As a result, marketers have a tighter timeline to generate demand and drive conversions, especially since there are only 47 days until Christmas.

Marketing 278

Marketing Social Media Consumer Events 278

Wiser

OCTOBER 29, 2024

Establishing a Reliable Omnichannel Experience Meeting consumer expectations for pricing and availability isn’t just a technical challenge; it’s a critical component of the overall brand experience. Price discrepancies and stock issues are more than just operational challenges; they are trust-breakers.

Omnichannel 78

Omnichannel Management Channel Consumer 78

Retail TouchPoints

JANUARY 13, 2025

The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data. These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service.

Supplies 290

Supplies Improvements Social Media Operations 290

Fabric Blog

MARCH 21, 2025

Yet, order fulfillment in an omnichannel environment is not without its hassles. Key benefits of order fulfillment software Order fulfillment solutions are game-changers for omnichannel retailers. They offer benefits that help streamline operations, improve customer satisfaction, and optimize costs. The result?

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement.

Payment Services 279

Payment Services Channel Omnichannel Operations 279

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 278

Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

MARCH 7, 2025

After the acquisition, WBA will continue to operate under Walgreens, Boots and its portfolio of consumer brands. During this 35-day period, WBA and its financial advisor Centerview Partners will actively solicit and potentially receive, evaluate and enter negotiations with parties offering alternative proposals.

B2B 232

B2B Operations Management Customer 232

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Forrester eCommerce

JULY 1, 2021

Organizations that fail to meet buyers’ expectations for personalized omnichannel communications risk losing market share to competitors that do.

Omnichannel 448

Omnichannel Marketing B2B Technology 448