Retail TouchPoints

JANUARY 13, 2025

AI Use Cases Span Marketing, Service and Merchandising However, AI also has the potential to influence different retail functions and teams, from marketing to store design and supply chain. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities.

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Fulfillment Omnichannel Supplies Clothing 289

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”

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Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. I think we have a responsive supply chain, it’s just going to be interesting to see what consumer behaviors stick and what are just temporary coping mechanisms.”.

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Omnichannel Webinar Merchant Services Supplies 306

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. The Burton name is on 66 stores in 10.

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Omnichannel eCommerce POS Operations 317

Retail TouchPoints

NOVEMBER 20, 2024

As it has across the ad-tech industry, programmatic product enhancements led by automation have reduced operational costs and increased the efficiencies associated with precision targeting for all networks. These resources open up more advertising opportunities, and smaller networks don’t have to negotiate terms for each avenue individually.

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Retail Omnichannel Technology Improvements 278

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

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Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 2, 2023

The supply chain industry has changed a lot over the past couple of years. As the demand for digitalization grows in the retail supply chain, retailers often face multiple challenges in achieving the same. What is Supply Chain Digitalization? Challenges of Supply Chain Digitalization for Global Retailers.

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Supplies Retail Technology Omnichannel 317

Retail TouchPoints

NOVEMBER 30, 2022

Foot Locker has made multiple changes to its executive leadership team as the athletic retailer separates its commercial functions from supply chain and IT concerns. In addition, Elliott’s track record of execution in supply chain, logistics, ecommerce fulfillment, and IT make him an ideal addition to Foot Locker’s team.”

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Operations Supplies Omnichannel eCommerce 278

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 273

Retail TouchPoints

MARCH 16, 2023

Omnichannel fulfillment platform Deposco has launched a supply chain solution designed to orchestrate end-to-end processes — plan, source, order, fulfill and return — across B2B and DTC channels, from a single package to full pallets.

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Supplies Management Order Fulfillment Retail 278

Retail TouchPoints

JANUARY 21, 2022

Amanda Martin has been named SVP, Chief Supply Chain Officer and Vijay Karthik has been named SVP, Chief Technology Officer. In her new role, Martin will take over responsibility for all supply chain operations. Karthik has been with Neiman Marcus for more than three years, most recently as VP, Omnichannel Engineering. “We

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Supplies Technology Omnichannel Fashion 262

Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

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Operations eCommerce Omnichannel Supplies 297

Retail TouchPoints

OCTOBER 9, 2023

In 2024, it won’t be your dad’s supply chain. These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online. More fluid.

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Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

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Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

JANUARY 1, 2025

Conclusion To craft an exceptional post-purchase experience today, retailers need order management software that boasts the necessary features, integrations and adaptability required to streamline operations, enhance communication and meet the needs of customers. Jay Topper is Chief Customer Officer for fabric, Inc. ,

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Retail TouchPoints

JUNE 15, 2022

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then getting whatever stuff they did store out to brick-and-mortar locations to be sold to the masses. Hey, that’s why they call it supply chain !

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Supplies Customer Omnichannel Shipping 264

Retail TouchPoints

JULY 26, 2022

Worldwide pandemics and, more recently, military conflicts in Eastern Europe are continuing to cause significant disruption to global commerce, supply chains and consumers. Moving Supply Chains Closer to Consumers: A Case Beyond Economics.

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Supplies Shipping Costs Consumer Omnichannel 264

Retail TouchPoints

DECEMBER 16, 2020

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that nearly half ( 47% ) of supply chain operations will be overhauled, according to data from Kearney and the World Economic Forum. The stakes involved in crisis-proofing supply chains are high.

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Webinar Supplies Multichannel Presentation 279

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Another basic planning tenet is ensuring ample supplies are ordered for peak season. while also lowering operational costs.

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Operations Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

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Omnichannel Fulfillment Customer Retention Channel 278

Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Take a Down-to-Earth Approach.

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Omnichannel Channel Live Chat Improvements 264

Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. This enables operations with fewer space constraints inside the MFC and eliminates the need to pause the entire system for maintenance.

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Fulfillment Order Fulfillment Supplies Omnichannel 350

Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately. The retail landscape of yesterday is no more.

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Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

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Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

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Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

OCTOBER 10, 2024

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Supplies Retail Payment Services Apparel 264

Retail TouchPoints

OCTOBER 14, 2021

Retailers and consumers alike are bracing for a holiday season much like the last — masks look set to remain a top stocking-stuffer; “supply chain” has a become a daily topic in mainstream media; and parents are gearing up for tears with the top toys of the year already predicted to go out of stock. A Tale of Two Types of Retailer.

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Supplies Marketing Toys Consumer 299

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. How AWS works with retailers to continuously increase the speed of innovation every year.

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Operations eCommerce Retail Fashion 336

Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. Most of our supply chain is in China.

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Omnichannel Toys Supplies eCommerce Platforms 246

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates. Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly.

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Payment Services Retail Mobile POS 110

Fabric Blog

MARCH 25, 2025

Omnichannel retail & its challenges Say hello to Saraha busy mom who’s on the hunt for a new pair of sneakers. Omnichannel retail is about creating a seamless and integrated shopping experience across all channelswhether online, in-store, or mobile. Nevertheless, implementing omnichannel retail is not without its hassles.

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Omnichannel Supplies Management Order Fulfillment 52

Retail TouchPoints

APRIL 12, 2022

Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. It will support growth of our business as a leading omnichannel retailer. in a statement. in a statement. “It

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Fulfillment Toys Omnichannel Supplies 288

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Current COO John Harper, who has with Macy’s for more than 35 years, will leave the company on Aug.

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Payment Services Omnichannel Department Stores Operations 337

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

AUGUST 19, 2021

With re-masking and a potential fourth wave coming, we aren’t out of the woods yet, and it’s important to recognize how essential elements of retail business and operations have been forever transformed — most notably, the role of brick-and-mortar stores and the relationship between personalization and automation.

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Supplies Shipping Costs Fulfillment Retail 264

Retail TouchPoints

JUNE 20, 2023

REI Co-op will open a Re/Supply store dedicated to resale gear and apparel in Clackamas, Ore. The new location will join the co-op’s Re/Supply store in Manhattan Beach, Calif., All REI co-op members, including the 303,000 in the Portland market, have access to the Re/Supply program. in late August 2023.

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Outdoor Supplies Apparel Omnichannel 278