Retail TouchPoints

MARCH 16, 2023

Omnichannel fulfillment platform Deposco has launched a supply chain solution designed to orchestrate end-to-end processes — plan, source, order, fulfill and return — across B2B and DTC channels, from a single package to full pallets.

Supplies 272

Supplies Management Order Fulfillment Retail 272

Retail TouchPoints

NOVEMBER 30, 2022

Foot Locker has made multiple changes to its executive leadership team as the athletic retailer separates its commercial functions from supply chain and IT concerns. In addition, Elliott’s track record of execution in supply chain, logistics, ecommerce fulfillment, and IT make him an ideal addition to Foot Locker’s team.”

Operations 273

Operations Supplies Omnichannel eCommerce 273

Retail TouchPoints

JANUARY 21, 2022

Amanda Martin has been named SVP, Chief Supply Chain Officer and Vijay Karthik has been named SVP, Chief Technology Officer. In her new role, Martin will take over responsibility for all supply chain operations. Karthik has been with Neiman Marcus for more than three years, most recently as VP, Omnichannel Engineering. “We

Supplies 258

Supplies Technology Omnichannel Fashion 258

Retail TouchPoints

JUNE 15, 2022

Historically, in its most simple definition, the “supply chain” division of retail was the one in charge of getting stuff in, maybe storing it for a while — maybe not (cross-docking) — and then getting whatever stuff they did store out to brick-and-mortar locations to be sold to the masses. Hey, that’s why they call it supply chain !

Supplies 261

Supplies Customer Omnichannel Shipping 261

Retail TouchPoints

JANUARY 2, 2023

The supply chain industry has changed a lot over the past couple of years. As the demand for digitalization grows in the retail supply chain, retailers often face multiple challenges in achieving the same. What is Supply Chain Digitalization? Challenges of Supply Chain Digitalization for Global Retailers.

Supplies 313

Supplies Retail Technology Omnichannel 313

Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately. The retail landscape of yesterday is no more.

Fulfillment 237

Fulfillment Operations Shipping Costs Order Fulfillment 237

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 260

Operations Shipping Costs Fulfillment Omnichannel 260

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Another basic planning tenet is ensuring ample supplies are ordered for peak season. while also lowering operational costs.

Operations 269

Operations Shipping Costs Fulfillment Shipping 269

Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

Operations 291

Operations eCommerce Omnichannel Supplies 291

Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

Supplies 301

Supplies Shipping Costs Customer Loyalty Technology 301

Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. I think we have a responsive supply chain, it’s just going to be interesting to see what consumer behaviors stick and what are just temporary coping mechanisms.”.

Omnichannel 301

Omnichannel Webinar Merchant Services Supplies 301

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 243

Omnichannel Payment Services Retail Webinar 243

Retail TouchPoints

JULY 26, 2022

Worldwide pandemics and, more recently, military conflicts in Eastern Europe are continuing to cause significant disruption to global commerce, supply chains and consumers. Moving Supply Chains Closer to Consumers: A Case Beyond Economics.

Supplies 261

Supplies Shipping Costs Consumer Events 261

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. The Burton name is on 66 stores in 10.

Omnichannel 309

Omnichannel eCommerce POS Operations 309

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 307

Omnichannel Social Media Channel Mobile 307

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Omnichannel 273

Omnichannel Fulfillment Customer Retention Channel 273

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Pivotree Blog

DECEMBER 6, 2023

In the rapidly evolving digital landscape, businesses face the challenge of meeting customer expectations while maintaining operational efficiency. To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies.

Omnichannel 52

Omnichannel Supplies eCommerce Platforms eCommerce 52

Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. Most of our supply chain is in China.

Omnichannel 246

Omnichannel Toys Supplies eCommerce Platforms 246

Retail TouchPoints

AUGUST 2, 2023

There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.” Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick. “We

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 273

Omnichannel Shipping Costs Operations Fulfillment 273

Retail TouchPoints

NOVEMBER 17, 2023

Subsequently, when a customer order is out of stock or delayed, omnichannel retailers are offering product substitution , which refers to suggesting a similar alternative when the specific products customers originally ordered are unavailable. For example, a kitchenware and cutlery company might offer two grades of knife sets.

Shipping Costs 261

Shipping Costs Customer Experience Supplies Improvements 261

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

OCTOBER 4, 2023

The UK’s largest independent builder’s merchant, MKM Building Supplies , recognized that the building supplies industry was changing, with 45% of its current customer base set to retire within the next five years.

Omnichannel 261

Omnichannel Merchant Services BigCommerce Payment Services 261

Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

Supplies 227

Supplies Beauty and Health Payment Services Fulfillment 227

Retail TouchPoints

DECEMBER 16, 2020

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that nearly half ( 47% ) of supply chain operations will be overhauled, according to data from Kearney and the World Economic Forum. The stakes involved in crisis-proofing supply chains are high.

Webinar 274

Webinar Supplies Multichannel Presentation 274

Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Take a Down-to-Earth Approach.

Omnichannel 260

Omnichannel Channel Live Chat Improvements 260

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 284

Fulfillment Shipping Costs Omnichannel Retail 284

Retail TouchPoints

JUNE 20, 2023

REI Co-op will open a Re/Supply store dedicated to resale gear and apparel in Clackamas, Ore. The new location will join the co-op’s Re/Supply store in Manhattan Beach, Calif., All REI co-op members, including the 303,000 in the Portland market, have access to the Re/Supply program. in late August 2023.

Outdoor 273

Outdoor Supplies Apparel Omnichannel 273

Retail TouchPoints

FEBRUARY 7, 2023

Discount supermarket chain Save A Lot is rolling out a new data-driven supply chain solution from SymphonyAI in an effort to better meet shopper needs and minimize stockouts and substitutions. Save A Lot operates approximately 850 stores in 32 states across the U.S. The company retained 18 stores in its home market of St.

Supplies 157

Supplies Operations Management Channel 157

Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. This enables operations with fewer space constraints inside the MFC and eliminates the need to pause the entire system for maintenance.

Fulfillment 349

Fulfillment Order Fulfillment Supplies Omnichannel 349

Retail TouchPoints

NOVEMBER 23, 2023

As a veteran supply chain professional, I know the connection between excess inventory and margin erosion is undeniable. In the omnichannel context, inventory is spread out across multiple distribution channels that usually include digital and brick-and-mortar points of sale.

Technology 262

Technology Omnichannel Retail Point of Sale 262

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. But challenges remain for omnichannel retailers ahead of peak season.

Shipping Costs 261

Shipping Costs Omnichannel Supplies Shipping 261

Retail TouchPoints

SEPTEMBER 13, 2024

That’s one reason why customers value seamless omnichannel experiences, such as mobile apps that are connected to inventory management software to enable searching for stocked products at local storefronts, or scanning mobile QR codes for loyalty programs and coupons. Naturally, with the good comes the bad.

Payments 275

Payments Payment Services Retail Omnichannel 275

Retail TouchPoints

JULY 17, 2024

The last few years have included incredible highs and the deepest of lows for food retailers, from finding workers during the pandemic to tackling widespread supply chain disruptions and rising costs. Complex supply chains with multiple moving parts can lead to additional security vulnerabilities. What’s the Solution?

Payment Services 261

Payment Services Retail Customer Experience Supplies 261

Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain.

Department Stores 269

Department Stores Omnichannel Supplies Operations 269