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What Does ‘Omnichannel’ Mean in 2021? How Marketplaces are Reshaping the Digital Landscape

Retail TouchPoints

As the ecommerce wars heat up, BigCommerce is making a name for itself as one of the top facilitators of digital trade, alongside competitors such as Shopify, Adobe Commerce and Salesforce Commerce Cloud. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

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Mastering Retail Digital Transformation: Key Elements, Benefits, Challenges, and Strategies

RETAIL MANAGEMENT SOFTWARE

Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

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What is Order Management? The Enterprise Retailer’s Guide to Processing, Fulfillment, and More

Fabric

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. What is Order Management?

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The 3 Most Impactful Location-Powered Experiences for Retailers

Retail TouchPoints

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Offer rapid turnaround for on-premise orders. Radar is trusted by American Eagle, Panera and Afterpay.

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A Guide to Omnichannel Commerce for International Expansion

ESW

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

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Enhancing the Post-Purchase Experience: A 2025 Guide

lateshipment

It involves everything from sending them an Order Confirmation email after processing their purchase to sending them a replacement product in case they request an exchange. After-Sales Service No, this is not the same as customer support. Good after-sales service helps make the customer feel valued and less like a dollar bill.

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7 B2B Ecommerce Trends + 13 B2B Brands Changing How Businesses Buy

BigCommerce

But how can B2B businesses sudden shift to an inbound model, or an outbound/inbound hybrid model quickly where they need to: ensure their backend operations flow seamlessly. customers get the same level of quality and service. One way we do this is in regard to customer service,” says Chris Hiller, General Manager, Freund Container.

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