Retail TouchPoints

DECEMBER 29, 2023

A multi-node fulfillment strategy, based on decentralizing fulfillment processes by taking advantage of micro-distribution centers located close to customers rather than operating out of a single warehouse, can be particularly impactful.

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Apparel eCommerce Fulfillment Order Fulfillment 284

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup is an omnichannel fulfillment strategy in which consumers place an order online and then drive to a physical store to pick it up.

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Fulfillment Omnichannel Merchant Services eCommerce 130

GetElastic

JULY 22, 2019

An omnichannel approach can help retail-based retailers in a number of ways. In short, an omnichannel approach allows retailers to engage with consumers on a variety of different platforms via a number of touchpoints. The main concept behind omnichannel commerce is providing consumers with a seamless retail experience.

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Omnichannel Fulfillment Social Media Clothing 161

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

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Omnichannel Payment Services Merchant Services Multichannel 146

RTP blog

JULY 17, 2017

According to research SPS Commerce commissioned with Retail Systems Research earlier this year of 500 retailers, suppliers, distributors and logistics firms worldwide, omnichannel started as a standalone initiative but is now driving the entire retail business.

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Fabric Blog

MARCH 25, 2025

Omnichannel retail & its challenges Say hello to Saraha busy mom who’s on the hunt for a new pair of sneakers. Omnichannel retail is about creating a seamless and integrated shopping experience across all channelswhether online, in-store, or mobile. Nevertheless, implementing omnichannel retail is not without its hassles.

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Omnichannel Supplies Management Order Fulfillment 52

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Claim your copy! So what’s the next big thing?

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Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

MAY 9, 2023

Peter Pernot-Day, Global Head of Strategy and Corporate Affairs at SHEIN, is playing a critical role in this journey, acting as a connecting point between CEO Chris Xu and the rest of the business, and ensuring that Xu’s “big ideas” are translated into tactical goals and measures implemented across the business.

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Fashion Fulfillment Apparel Order Fulfillment 278

ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core. Claim your copy!

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Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Holiday shopping season is upon us. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

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Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. A One-Size-Fits-All Strategy Won’t Work. He is the Co-founder of Increff and is recognized as the go-to source for operations, consulting and business strategy.

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Management Order Fulfillment Fulfillment Shipping Costs 279

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Fulfillment Operations Shipping Costs Order Fulfillment 240

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

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Omnichannel Multi-channel Payment Services Outdoor 147

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management. What Is Omnichannel Order Management?

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Omnichannel Management Multichannel B2C 114

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. This means enabling both order fulfillment and returns through various locations and methods, such as in your own or affiliate brick-and-mortar retail stores, as well as through digital stores. Improve order speed and accuracy.

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Omnichannel Blog Merchant Services eCommerce 85

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. We’ve seen many very impactful location-based retail strategies that supercharge operational efficiency and drive customer satisfaction — these are the top three: 1. How do These Strategies Drive Results?

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Payment Services Retail Shipping Costs Mobile 277

Fabric

AUGUST 15, 2023

Additionally, there’s one potent omnichannel fulfillment approach that retailers are rapidly adopting as well: buy online, pickup in-store. BOPIS existed before COVID-19, but the fulfillment strategy became an even bigger advantage during the global pandemic as a way for retailers to offer contactless delivery.

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Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. Shoppers will Buy Even Earlier to Avoid Price Hikes. This means that 2.5

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Shipping Costs Gifts Fulfillment Consumer 306

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Fulfillment: Speed and Efficiency at the Core In today’s retail environment, providing fast and efficient order fulfillment is non-negotiable. Retailers are investing in technologies that streamline checkout, improve in-store fulfillment, and integrate digital systems to speed up operations.

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Technology Payment Services Retail Order Fulfillment 52

Fabric Blog

OCTOBER 30, 2024

Efforts to streamline data strategy, boost customer satisfaction, and improve profit margins have been reinvigorated with a new, game-changing element: Generative AI. For order management and the last mile, retail operations teams can now leverage Generative AI to optimize fulfillment logistics centralized in their order management platform.

Shipping Costs 52

Shipping Costs Management eCommerce Multi-channel 52

lateshipment

MARCH 15, 2025

From proactive communication to seamless issue resolution, this guide will take you through critical strategies to keep customers happy, engaged, and coming back for more. It involves everything from sending them an Order Confirmation email after processing their purchase to sending them a replacement product in case they request an exchange.

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Payment Services Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

NOVEMBER 26, 2023

Defining the Post-Purchase Journey A customer’s post-purchase journey is interactions with your brand that take place once the order is dispatched to when it is ‘delivered’ or ‘returned’. In some cases, the post-purchase journey extends beyond order delivery, whenever the customer initiates a return on their purchase.

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Shipping Costs eCommerce Order Fulfillment Shipping 130

BigCommerce

OCTOBER 20, 2017

That’s a monumental shift from outbound sales to inbound strategies for B2B businesses. The New B2B Ecommerce Strategy. Let’s look at a few examples of successful B2B ecommerce strategies. Freund Container’s B2B ecommerce strategy taps into the power of customer data to better serve their existing B2B customers and gain net new.

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B2B eCommerce Payment Services Multi-channel 251

Fabric

AUGUST 8, 2023

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. Not knowing what items are available and where they are stored.

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Payment Services Fulfillment Management eCommerce 130

OrderDynamics

MAY 1, 2018

The Missing Order Fulfillment Metric: RSO. We all know that this is true in today’s retail world, but the one order fulfillment metric no one seems to be talking about is RSO. RSO Ratio stands for a business’ Retail Shipments to Orders Ratio. It is a measure of a retailer’s order fulfillment efficiency.

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Order Fulfillment Fulfillment Shipping Costs Shipping 50

RTP blog

AUGUST 16, 2019

Clear up any confusion over order fulfillment by providing each staff member with insight into your company’s inventory. As physical store locations continue to give ground to e-Commerce, now is the time to reconsider your business strategy.

Shipping Costs 150

Shipping Costs B2B Payments B2C 150

GetElastic

APRIL 4, 2019

The post 4 steps to create a unified ecommerce strategy appeared first on Get Elastic Ecommerce Blog. This works both ways because organizations can also capitalize rapidly on new customer touchpoints and geographic opportunities as they arise.

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eCommerce Multi-channel Payment Services Mobile 134

Kibo

MARCH 29, 2021

To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. Unified commerce isn’t simply an evolution of omnichannel retail, it’s its panacea. Omnichannel Vs. Unified: Evolving Toward a Single Source of Transactional Truth.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Retail TouchPoints

JULY 16, 2020

Now, with consumers demanding direct-to-consumer, in-store and curbside pickup, businesses must perfect omnichannel fulfillment to survive. The challenge of omnichannel and fulfilling across retail, web and warehouse sites has historically been out of the reach of most retailers. Flexibility Of Solution Design.

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Retail Fulfillment Shipping Costs Travel 207

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. have increased investments in employee training/engagement this year).

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Mobile Fulfillment Operations Omnichannel 150

Pivotree Blog

NOVEMBER 7, 2024

This blog outlines some key strategies that will help you prepare for a prosperous and rewarding Cyber 5 period. Optimize for Omnichannel Excellence Today’s consumers expect a seamless shopping experience regardless of their device.

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Shipping Costs Games Order Fulfillment Fulfillment 52

OrderDynamics

AUGUST 28, 2018

What Exactly is Omnichannel Fulfillment? . Omnichannel has become more than just a buzzword in retail. Omnichannel retail is gaining momentum. What specifically is omnichannel fulfillment, in the retail environment? What is Omnichannel Fulfillment? . Omnichannel Fulfillment: Strategies.

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Omnichannel Fulfillment Shipping Costs Order Fulfillment 50

GetElastic

APRIL 11, 2023

This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment. These technologies can also automate back-end processes like inventory management and order fulfillment.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Kibo

APRIL 5, 2021

Consequently, it presents a great opportunity for companies to assess their current order management software, and to determine if it has what it takes to attract and retain customers. Here’s a list of capabilities needed to deliver order fulfillment and post-sales experiences that keep customers coming back—again and again.

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Ecommerce Platforms

JUNE 16, 2023

HubSpot allows you to step up your sales and marketing strategy by sending emails to visitors who’ve abandoned their cart items on your site so you can nurture them toward a purchase. That means that you can link a text messaging strategy to your store’s back office and make sure you’re connecting with clients on all of the right channels.

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Shopify Shipping Costs Merchant Services Shipping 211

Ecommerce Platforms

SEPTEMBER 10, 2020

There are few things more important than order fulfillment when it comes to creating a successful business. If you’re starting an ecommerce store of your own, it’s easy to get overwhelmed with the amount of work associated with shipping and fulfillment. The Pros and Cons of Using Shippo Order Fulfillment.

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Shipping Costs Order Fulfillment Merchant Services Shipping Labels 118