Retail TouchPoints

OCTOBER 27, 2020

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new customer service offerings.

Omnichannel 325

Omnichannel Customer Customer Experience Recommendation 325

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. We used to talk about multichannel, then it was omnichannel.

Omnichannel 288

Omnichannel Retail Mobile Social Media 288

Retail TouchPoints

JANUARY 9, 2025

Online shoppers will receive personalized product recommendations based on their behaviors. Target is aiming to help drive product and category discovery, especially for emerging sectors, with this omnichannel approach.

Food and Beverages 276

Food and Beverages Beauty and Health Accessories Apparel 276

Retail TouchPoints

MARCH 16, 2022

Macy’s has launched its digitally focused Own Your Style platform as part of its strategy of providing customers with omnichannel experiences that connect Macys.com, the Macy’s app, social media and brick-and-mortar stores. Style is unique to the individual,” said Lennox in a statement. “We

Recommendation 298

Recommendation Social Media Demo Omnichannel 298

Retail TouchPoints

SEPTEMBER 11, 2024

Customers input basic data about the sizes they typically buy of certain brands, and True Fit offers a recommendation based on these inputs. Shoppers provide their typical T-shirt size, height and weight, waist size, suit size or body type, and they will receive tailored recommendations for item sizing. That leads to personalization.”

Recommendation 306

Recommendation Apparel Technology Consumer 306

Retail TouchPoints

MARCH 23, 2023

Additionally, shoppers will have the opportunity to opt in for an enhanced omnichannel experience that will enable associates to know when they visit a store and plan accordingly.

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Omnichannel Customer Experience Accessories Customer Data 312

Retail TouchPoints

NOVEMBER 8, 2024

. “This immersive shopping adventure blends our unique brand storytelling with the unforgettable, grocery-inspired world that only Benefit can offer,” said Toto Haba, SVP of Global Omnichannel Marketing at Benefit Cosmetics in a statement.

Games 278

Games Gifts Omnichannel Recommendation 278

Retail TouchPoints

DECEMBER 31, 2021

Fortunately, retailers are responding, however slowly, to offer full-funnel omnichannel strategies and place them in the hands of brands and media buyers themselves, and they’re doing so with three goals in mind. First is client relations, consisting of more concise and transparent communication. Walmart is doing the same.

Omnichannel 321

Omnichannel Marketing Retail Technology 321

Retail TouchPoints

DECEMBER 17, 2024

Because these recommendations are automated, customers receive them instantly; the immediacy is crucial, because delays can lead to distraction, lost interest and uncompleted transactions. Moreover, only 8% of supply chain executives say their organizations are properly structured to operate successfully in an omnichannel model.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Kissmetrics

APRIL 21, 2021

That’s the crux of an omnichannel e-commerce marketing campaign. This article walks you through precisely what omnichannel e-commerce looks like, why it is crucial for e-commerce brands, and how you can create your own killer omnichannel e-commerce marketing campaign. What Is Omnichannel E-commerce?

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected. Connect Your In-Store and Digital Experiences with Conversational Commerce.

Omnichannel 287

Omnichannel Customer Loyalty B2C B2B 287

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 306

Omnichannel Fulfillment Shipping Costs Social Media 306

Groove

DECEMBER 7, 2024

Today, brands that seize opportunities at the forefront of their industries know how to fully develop omnichannel eCommerce strategies that put these technologies to work for them. We recommend planning out a posting schedule to help keep your content organized and build your audience's expectations of when theyll see new material.

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

JANUARY 1, 2025

a modern, modular and API-first enterprise ecommerce and omnichannel OMS platform company. Jay Topper is Chief Customer Officer for fabric, Inc. , Prior to fabric, he was the Chief Digital Officer of Chicos FAS.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 16, 2024

For instance, if a customer asks for a recommendation on dog food for sensitive skin, the team member could ask Hey GURA, which would provide the top recommendations available in that store. Our expertise in various categories allows us to help customers find items and make useful, informed product recommendations.

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Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

JANUARY 13, 2025

Omnichannel retail, social shopping and the rise of marketplaces is enabling brands to be discovered across more channels, but this is met with a need to ensure that product descriptions are clear, consistent and optimized across each digital channel. Optimizing product descriptions across channels.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. RTP: Anything else on the omnichannel front that you have your eyes on now stores have reopened?

Live Chat 279

Live Chat Omnichannel Social Media Payment Services 279

Wiser

JANUARY 30, 2025

Adding to the challenge, price comparison tools, customer reviews, and social media recommendations empower shoppers to evaluate competitors in real time. Personalization: Shoppers are more likely to engage with brands that offer tailored recommendations or personalized offers based on their browsing or purchase history.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

AUGUST 11, 2022

For example, the Parachute team found that Millennials are 57% more likely to buy products recommended by influencers and just as many find sustainability to be important or very important while shopping. Parachute’s product categories are a natural fit for omnichannel behaviors.

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Omnichannel Social Media Arts Channel 278

Retail TouchPoints

AUGUST 2, 2023

At the end of the day, regardless of the category, it ultimately comes down to, does the product solve a true problem and is this something that you would recommend to a friend?” said David Spector, Co-founder and Chairman of ThirdLove. Whether you’re selling candles or blankets or rings, our bet is that 95% of that is actually the same.

Omnichannel 246

Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

FEBRUARY 4, 2025

Rosem: [Black cosmetic challenges] such as razor bumps, keloids, hyperpigmentation, as well as the differences in hair textures and hair types as a consumer, if Im going into a store and have questions about these concerns, I want to know someone can answer them and recommend products for them.

Payment Services 214

Payment Services Consumer Omnichannel Recommendation 214

Retail TouchPoints

MARCH 3, 2025

This is why Cozy Earth taps longer-form content, visuals and dynamic product recommendations to support welcome and nurture email sequences, cart and browse abandonment flows, post-purchase engagement emails and win-back/loyalty campaigns. However, emails offer a richer canvas for deeper storytelling, education and brand-building.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

OCTOBER 7, 2021

The retailer will engage with shoppers through weekly live shopping events, roll out a new mobile app and add new omnichannel features. The Macy’s Live sessions will feature the retailer’s Stylists in an interactive chat environment where they will offer detailed product descriptions, give real-time reviews and make recommendations.

Payment Services 278

Payment Services eCommerce Omnichannel PayPal 278

Retail TouchPoints

NOVEMBER 17, 2022

In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online. Learning how customers respond to specific product recommendations enables brands to understand better what consumers are looking for and why.

Customer Experience 298

Customer Experience Customer Omnichannel eCommerce Platforms 298

Retail TouchPoints

JULY 13, 2022

CPG brand partners can utilize dynamic ad placements, targeted content, sponsored searches and product recommendations to boost their sales. It also will drive retail media income by providing a seamless way for CPG brands to reach customers in a personalized and ultra-targeted digital experience to drive incremental sales.

Omnichannel 264

Omnichannel Payments Multi-channel Retail 264

Retail TouchPoints

JANUARY 4, 2023

While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. The search bar can be enhanced with autofill options like “suggested” or “similar” product recommendations. Beyond the Shelf. Personalization goes beyond discovery, as well.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

DECEMBER 1, 2022

The shoppers’ body shapes are matched to digital twins from a database and the customers are offered product matches in their recommended sizes and styles. Customers can scan a QR code to save and shop the recommended products on their devices.

Technology 289

Technology Omnichannel Recommendation Customer 289

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is able to access this catalog to match recommendations with in-stock wines.

Point of Sale 179

Point of Sale Recommendation Technology Information 179

Retail TouchPoints

OCTOBER 1, 2021

One area where retailers have been doing a lot of work is omnichannel alignment. “I’d say the unintended benefit of the pandemic was that it forced companies to really take a hard look at areas of improvement that weren’t so obvious during normal times,” said Nemia.

Banking 246

Banking Shipping Costs Recommendation Customer 246

Retail TouchPoints

JANUARY 24, 2024

As the lines between physical and digital retail blur, an omnichannel approach emerges as a key strategy, creating a dynamic and engaging shopping and leisure experience for Generations X, Z and Alpha. This omnichannel approach bridges the convenience of online shopping and the desire for in-person connections.

Retail 335

Retail Omnichannel Leisure Department Stores 335

Retail TouchPoints

SEPTEMBER 6, 2024

The site, now called ShopSimon , represents “the next phase in [Simon’s] journey to create the ultimate omnichannel shopping experience,” according to a company release. Mall owner Simon has expanded and rebranded its Shop Premium Outlets online marketplace.

Omnichannel 260

Omnichannel Order Fulfillment Fulfillment Recommendation 260

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

FEBRUARY 5, 2024

Consumers can use ChatGPT to describe their specific home design needs and receive customized recommendations, for example, “Show me a cozy living room layout for a small apartment with the use of sustainable materials.” omnichannel presence in April 2023 , the same month the retailer debuted a virtual interior design service

Omnichannel 279

Omnichannel Recommendation Improvements Marketing 279

Retail TouchPoints

NOVEMBER 21, 2023

By partnering with TikTok star Corporate Natalie, Walmart Business is offering sage advice, a curated marketplace shopping experience for holiday party needs and even tailored product recommendations via the Gift Finder tool, which allows shoppers to sort ideas by price range, customer rating, availability, delivery speed and brand.

Small Business Retail 258

Small Business Retail Payment Services Gifts Omnichannel 258

Retail TouchPoints

APRIL 27, 2023

Blue Yonder has introduced three SaaS-based Commerce microservices, with the goal of helping retailers navigate global supply chain disruptions, demand forecasting and omnichannel ordering habits. It focuses on planning and positioning secondary and tertiary assets.

Improvements 278

Improvements Fulfillment Omnichannel Supplies 278

Retail TouchPoints

MARCH 16, 2023

Omnichannel fulfillment platform Deposco has launched a supply chain solution designed to orchestrate end-to-end processes — plan, source, order, fulfill and return — across B2B and DTC channels, from a single package to full pallets.

Supplies 278

Supplies Management Order Fulfillment Retail 278

Retail TouchPoints

OCTOBER 14, 2022

The companies reach approximately 85 million households through their omnichannel offerings. Together, the grocery chains employ more than 710,000 associates and operate a total of 4,996 stores, 66 distribution centers, 52 manufacturing plants, 3,972 pharmacies and 2,015 fuel centers across 48 states and the District of Columbia.

Retail 264

Retail Omnichannel Operations Recommendation 264