Retail TouchPoints

DECEMBER 1, 2021

Relentless challenges including supply chain disruptions, weather disasters and a ship stuck in the Suez Canal slowed shipments and delivery of goods to consumers. Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

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Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

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Supplies Shipping Costs Customer Loyalty Technology 306

Retail TouchPoints

APRIL 26, 2022

The retailer is aiming to achieve full stock visibility in its supply chain. Charanga will use RFID technology to enable a real-time view of stock in order to optimize product availability across all channels and provide the foundation for omnichannel services including buy online, pick up in-store (BOPIS) and ship-to-store.

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Omnichannel Technology Clothing Supplies 246

Retail TouchPoints

JULY 26, 2022

Worldwide pandemics and, more recently, military conflicts in Eastern Europe are continuing to cause significant disruption to global commerce, supply chains and consumers. Moving Supply Chains Closer to Consumers: A Case Beyond Economics.

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Supplies Shipping Costs Consumer Omnichannel 264

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

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Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

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Shipping Costs Omnichannel Supplies Shipping 264

Retail TouchPoints

OCTOBER 14, 2021

Retailers and consumers alike are bracing for a holiday season much like the last — masks look set to remain a top stocking-stuffer; “supply chain” has a become a daily topic in mainstream media; and parents are gearing up for tears with the top toys of the year already predicted to go out of stock. A Tale of Two Types of Retailer.

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Retail TouchPoints

JULY 21, 2022

As a result, many retailers are seeking to scale up their selection through models like drop ship and marketplace. But while these approaches can help reduce the supply chain costs of stocking and shipping millions of single items, they also have many retailers questioning their roles.

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Fabric Blog

MARCH 25, 2025

Omnichannel retail & its challenges Say hello to Saraha busy mom who’s on the hunt for a new pair of sneakers. Omnichannel retail is about creating a seamless and integrated shopping experience across all channelswhether online, in-store, or mobile. Nevertheless, implementing omnichannel retail is not without its hassles.

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Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Furthermore, product substitution allows businesses to diversify their sourcing to mitigate supply chain risks.

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Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Since supply chains consume resources on a large scale, they are also responsible for a disproportionately large share of the world’s carbon emissions.

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Supplies Shipping Costs Clothing Omnichannel 246

Retail TouchPoints

NOVEMBER 29, 2022

Under the new market delivery model, large items are shipped directly from DCs to the customer, reducing the number of “touches” for each order and freeing up space at brick-and-mortar stores. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

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Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders.

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Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

FEBRUARY 3, 2021

D Cloud inventory management platform throughout 162 stores, with the objective of increasing accuracy throughout the supply chain. Global lockdowns made it important for Scotch & Soda to optimize its view of stock levels within the supply chain, in order to balance in-store and distribution center stock based on the local situation.

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Retail TouchPoints

JULY 13, 2023

However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. How do you ensure that your supply chain is fungible enough to absorb the changes, and then pivot on that information?

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Shipping Costs Supplies Omnichannel Fulfillment 243

Retail TouchPoints

MARCH 26, 2021

Customers expect a seamless omnichannel shopping experience that enables them to buy anywhere and pick up anywhere with the least cost and hassle. However, successfully delivering omnichannel fulfillment requires an up-to-the-millisecond view of inventory availability across channels.

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Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

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Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Optimized supply chain management to avoid stockouts and overstocking. Holiday shopping season is upon us.

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Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

OCTOBER 3, 2023

It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors. Checking inventory in a local store but not placing an order?

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Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

MAY 17, 2022

The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire. that were in stock and ready to ship to customers in the U.S. that were in stock and ready to ship to customers in the U.S.

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Retail TouchPoints

NOVEMBER 9, 2021

Additionally, Liquidity Services , which operates a B2B ecommerce marketplace for surplus business and government goods, has launched a new consumer-facing omnichannel marketplace called AllSurplus Deals for returned and overstock goods. The auction-based website is now available to consumers in Arizona.

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Supplies Accessories Sporting Goods Shipping Costs 323

Retail TouchPoints

AUGUST 19, 2021

But the lessons learned over the past year have also exacerbated how inefficient parts of the supply chain and retail industry are. Looking ahead, retailers need to consider new and existing concepts, like microfulfillment centers that optimize the supply chain, drive efficiency and meet consumers’ immediate fulfillment demands.

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Supplies Shipping Costs Fulfillment Retail 264

Retail TouchPoints

JANUARY 26, 2023

The club retailer also plans to open more than 30 larger-format stores, most of which will include enhanced perimeter departments, bigger healthcare spaces and dedicated areas for curbside pickup, home delivery and ship-from-store orders. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

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Fulfillment Omnichannel Supplies Shipping 278

Retail TouchPoints

AUGUST 2, 2023

“We acquire a majority interest in these Shopify direct businesses and then we plug them into our operating system and platform to continue to scale by really focusing on omnichannel growth and profitability,” explained Windrick. We have folks with 10-plus years of experience in 3PL shipping logistics, customer service and demand planning.

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Omnichannel Social Media Shopify Shipping Costs 246

Retail TouchPoints

JUNE 28, 2023

. “Partnering with Zipline is propelling GNC to the cutting edge in the retail category,” said Alan Chester, Chief Supply Chain Officer at GNC in a statement.

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Fulfillment Supplies Omnichannel Shipping 299

Retail TouchPoints

DECEMBER 26, 2022

A Nielsen IQ Omnichannel Shopping Fundamentals Survey found that 61% of participants would like orders delivered as fast as possible, compared with 39% who indicated they would accept a slower delivery speed. online shoppers expect free two- to three-day shipping.”. Shipping everything via ground, which results in slow delivery times.

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Fulfillment Omnichannel Shipping Costs Drop Ship 162

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We

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Consumer Omnichannel Leisure Supplies 325

Retail TouchPoints

OCTOBER 21, 2021

Then as things achieved a level of stability, other items joined the list, including bicycles, hair color, flour, home fitness equipment and dogs (and all the supplies needed to maintain them!). Small interruptions at one link in the supply chain are magnified downstream. Start the Message Early — as in NOW.

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Gifts Shipping Costs Supplies Consumer 334

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. I think retailers are actually going to try to move things up to reduce variability to the season because of all the supply chain difficulties.”. Supply Chain Challenges Will Lead to a Reduction in SKUs.

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Retail TouchPoints

APRIL 9, 2021

BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly. The COVID-19 pandemic caused a phenomenon never seen before in the supply chain — a total emptying of the product pipeline, then the start-up of that massive supply chain again.

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Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. That’s not particularly surprising — grocery is a high-volume, low-margin business with incredibly complex supply chains.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. It manages our BOPIS component.

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Management POS Shipping Costs Supplies 278

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

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Retail TouchPoints

JULY 22, 2022

To Review: With ecommerce now encompassing much more than just a website (think livestreaming, social commerce, marketplaces and the metaverse), we predicted that the overarching key to omnichannel success in 2022 will be great content. Lowe’s even released a set of virtual building supplies for metaverse projects.

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eCommerce Supplies Shipping Costs Events 306

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience.

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Omnichannel POS Mobile Operations 264