Groove

OCTOBER 10, 2024

A study by YoomWeb found that the average deliverability rate of SMS is 98 percent, making this a powerful, effective means of engaging customers. This strategy integrates well with an omnichannel campaign. Some of these platforms also handle email marketing.

Marketing 348

Marketing eCommerce Improvements eCommerce Marketing 348

Groove

JANUARY 13, 2025

Omnichannel Integration Omnichannel integration ensures a seamless experience across all touchpoints, blending online and offline interactions: Unified Catalogs : Customers who access products through physical locations, mobile apps, and websites see consistent product details and pricing.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Groove

OCTOBER 20, 2024

To help you understand the importance of having a product feed for marketplaces, we'll go over how a multi-channel product data feed works and provide some product feed management tips you can use to set your online store up for omnichannel success. See our case studies for examples of what different companies have accomplished.

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

APRIL 12, 2021

Bed Bath & Beyond has launched the “Home, Happier” omnichannel brand campaign, designed to inspire shoppers to celebrate the role the home plays in their lives. The fully integrated campaign will be anchored by a 30-second TV spot airing nationally beginning on April 14. Associates will play an important role as well.

Omnichannel 254

Omnichannel Technology Improvements Customer 254

Retail TouchPoints

JANUARY 13, 2025

A Statista study revealed that 35% of shoppers aged 18 to 34 already utilize AR/VR features to purchase furniture, signaling a growing appetite for immersive shopping experiences. This can be particularly impactful for furniture retailers as large cargo and returns can be extremely costly. Optimizing product descriptions across channels.

Retail 298

Retail BigCommerce B2C Channel 298

Optimizely

MAY 3, 2018

If you hear the words “omnichannel marketing strategy” and get the same urge to Google, you’re not alone. Omnichannel is simultaneously one of the most buzzed-about concepts in marketing, and one of the least understood. What is omnichannel marketing? First, let’s put omnichannel in context. But don’t panic!

Omnichannel 220

Omnichannel Marketing B2C Channel 220

Retail TouchPoints

MARCH 9, 2023

We’ve done a lot of brand studies and our brand image with Gen Z is very, very strong, so we don’t have an issue with brand image,” said Hawkins in an interview with Retail TouchPoints. “We So for us it’s really about getting the right products to her at the right time.”

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Optimizely

JANUARY 30, 2018

True omnichannel marketing is tough to do well. But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. A study from IDC also showed that consumers who shop on multiple channels have a 30% higher lifetime value.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

Retail TouchPoints

MARCH 6, 2025

Sampath shared with Retail TouchPoints how employee compensation was the unlock that returned the business to growth, and why he doesnt believe in pursuing omnichannel perfection. The other changes Sampath has made are a study in the interconnected nature of employees, stores and communities. But that was just the first step.

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

JANUARY 28, 2022

In this regard, the Mirakl study identified three crucial factors for any enterprise marketplace: Seller and product reviews; Fast delivery; and Curation. Shoppers are clearly open to the idea of buying third-party products directly from the retailers they already know and trust.

Consumer 278

Consumer Customer Experience Customer Retail 278

Retail TouchPoints

JANUARY 30, 2025

Just look at Bed Bath & Beyond once a retail giant, now a case study in what happens when companies dont evolve fast enough. According to a recent study, 91% of businesses already use or are considering using composable commerce solutions. The market is ruthless, and theres no more room for businesses to drag their feet.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Kissmetrics

JULY 9, 2019

They are taking an omnichannel approach which means they leverage more channels. The post New Study: What 100 Social Media Followers Are Really Worth appeared first on Neil Patel. The decline isn’t just related to social media algorithms becoming tougher, though. It’s that businesses are also diversifying their marketing approach.

Social Media 275

Social Media B2B Definition B2C 275

Groove

DECEMBER 7, 2024

Today, brands that seize opportunities at the forefront of their industries know how to fully develop omnichannel eCommerce strategies that put these technologies to work for them. At Groove Commerce, we use blog posts, case studies , webinars, and downloadable resources to communicate our expertise and highlight proven results.

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

SEPTEMBER 27, 2023

study found 95% of luxury brands experienced growth last year, and the market as a whole is expected to grow by 5% this year. Brands need to invest in stronger, more luxurious digital experiences to meet omnichannel shoppers with an experience that meets their desires. A Bain & Co. While the Bain & Co. That doesn’t work.

Omnichannel 278

Omnichannel Technology Supplies Marketing 278

Retail TouchPoints

JANUARY 13, 2021

Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. and narrowed it down to 28 and then 12 outstanding omnichannel companies. 5, below Nordstrom , Target, Home Depot and Staples , due to mixed results in key areas.

Other 312

Other Customer Experience Omnichannel Customer 312

Retail TouchPoints

SEPTEMBER 7, 2023

And the findings of a 2020 Boston Consulting Group study are similar: only 30% of businesses achieve their expected performance following a digital transformation. In a recent McKinsey study , digital leaders in retail banking saw a 19.3% The customer experience is changing — and faster than ever. And they’re rewarded for it too.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

JULY 14, 2021

Is this flawed in an omnichannel era? Minkow: This is a very complicated problem in an omnichannel era. While CPGs are looking at geography, retailers are largely looking at specific channels. Is one approach more efficient or effective than the others?

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264

Retail TouchPoints

FEBRUARY 11, 2022

Luckily for omnichannel retailers, they already have a model to emulate that’s very different from what Amazon offers: the in-store experience. RSR and Coveo found that 61% of retailers say the digital experience has become an increasingly important part of their brand.

Customer 264

Customer Sporting Goods Consumer Consumer Goods 264

Omnisend

MAY 30, 2019

Omnichannel marketing is far from just a buzzword for those who work in the digital sphere. And most importantly- how can your ecommerce store benefit from an omnichannel marketing strategy? Today, I’m going to explain everything you need to know about omnichannel marketing, and Read more The post What is Omnichannel Marketing?

Omnichannel 157

Omnichannel eCommerce Marketing Multichannel 157

Fabric Blog

MARCH 21, 2025

Yet, order fulfillment in an omnichannel environment is not without its hassles. Key benefits of order fulfillment software Order fulfillment solutions are game-changers for omnichannel retailers. Faster order processing Studies show that 48% of shoppers expect 2-day delivery as the standard for every online purchase.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Offering shoppers more information can increase the likelihood of engagement and create a more holistic omnichannel experience.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Let’s dive in and explore the top omnichannel trends for 2021.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent.

eCommerce 240

eCommerce Shipping Costs Fulfillment Supplies 240

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

SEPTEMBER 6, 2022

At the same time, just to complicate things further for retailers, Gen Z actually likes to shop in physical retail stores, according to the study. The Generational Insights study indicates that while Gen Z still favors debit over credit, their use of credit is on the rise — and they want to build a credit history.

Merchant Services 306

Merchant Services Payment Services Omnichannel Financial Services 306

Retail TouchPoints

DECEMBER 29, 2022

The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met. Omnichannel support system.

Customer Experience 360

Customer Experience Management Customer Retail 360

Retail TouchPoints

MARCH 30, 2023

Omnichannel options like BOPIS will play a key role, because while digital sales growth is outpacing brick-and-mortar, the physical sales channel still accounts for 70% of all retail sales — a testament to how shoppers are combining their journeys across both channels rather than shifting back to pre-pandemic habits. trillion and $1.43

Consumer 297

Consumer Omnichannel Travel Events 297

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Click the link below and learn about how the omnichannel approach can be adapted in your marketing strategy!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

MARCH 26, 2021

A study by Deloitte revealed that customers are willing to pay 20% more than standard equivalents for customized products. Customers expect a seamless omnichannel shopping experience that enables them to buy anywhere and pick up anywhere with the least cost and hassle. Distributed Order Management System for Order Routing.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

OCTOBER 12, 2020

There are also six tracks of curated content for more in-depth dives and revealing case studies: Business Agility Digital Commerce E-Commerce Optimization Experiential Initiatives Omnichannel Fulfillment Touchless Retail. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

Retail 298

Retail Omnichannel Webinar Arts 298

Retail TouchPoints

JANUARY 4, 2023

While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Still, only 50% of online stores allow shoppers to sort by availability , according to the Omnichannel Retail Index. Beyond the Shelf.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

FEBRUARY 12, 2021

The study draws on the expertise of its team of global analysts covering 100 countries around the world to identify the traits that will define consumer behavior this year. Here are five key takeaways: The 2021 Consumer is Craving Convenience. Businesses must also account for generational preferences.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Retail TouchPoints

OCTOBER 31, 2024

Photo credit: Clarks // Super League Connecting Real People to Digital Products The Super League team conducted market research using its proprietary on-platform technology to determine the possible value of creating “digital twins” of Clarks shoes.

Games 278

Games Accessories Fashion Apparel 278

Retail TouchPoints

JULY 12, 2022

By 2025, it’s estimated that nearly 75% of the global population and almost all smartphone users will be frequent AR users, according to a recent study by Snap and Deloitte Digital. What’s more, while most users today still see AR as a “toy,” the study found that 76% of consumers want AR tools they can use in their everyday lives.

Apparel 364

Apparel eCommerce Toys Omnichannel 364

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. Contactless, curbside convenience (Advantage: big box stores).

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

MARCH 25, 2022

One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Shopping with a PC or smartphone only ranks second and third in the PwC study. These include NFC, omnichannel and wallets like Apple Pay. Are you Listening? Payments play a key role.

Payments 278

Payments Payment Services Social Media Electronics 278