Retail TouchPoints

MAY 16, 2024

. “Rich customer insights are essential for brands to quickly adapt to customers’ rapidly shifting needs in today’s omnichannel world,” said Shelly McDougal, Head of Product Operations and New Markets at Walmart Data Ventures in comments shared with Retail TouchPoints.

Merchant Services 277

Merchant Services Multi-channel Subscription Omnichannel 277

Retail TouchPoints

FEBRUARY 10, 2021

5 Star Nutrition is working to overhaul its omnichannel shopping experience by creating a more connected, seamless customer journey across all channels. The new omnichannel platform will allow the retailer to incorporate historically store-exclusive products into its web assortment.

Omnichannel 147

Omnichannel POS Subscription Fulfillment 147

Retail TouchPoints

SEPTEMBER 20, 2022

Investments in new channels or modernization efforts (or both) are a sign of a brand doing the right work to drive retention and acquisition in a more cohesive omnichannel approach. This deeper interest from stakeholders should serve as good reason for CMOs to take on new expenses on the path to delivering long-term benefit to the business.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. In most cases, items are dropped at consumers’ doorsteps within two hours.

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

JULY 11, 2024

Additionally, the brand is focused on building its ecommerce business through its subscription service, which already ships hundreds of thousands of orders annually, according to the company. To support its omnichannel expansion, Bouqs has secured $23 million in debt and equity from CrowdOut Capital.

Subscription 264

Subscription Omnichannel Shipping Customer 264

Retail TouchPoints

NOVEMBER 29, 2023

Grocery delivery service Instacart has teamed up with NBCUniversal ’s streaming TV service Peacock to offer Peacock Premium to all Instacart+ members in the U.S. at no additional cost. per month.

Subscription 264

Subscription Food and Beverages Books Customer 264

Retail TouchPoints

JUNE 11, 2020

A key feature of this “Next Normal” will involve advances in omnichannel, which Brendan Witcher, Principal Analyst for Digital Business Strategy at Forrester , noted is in its first or second inning. Contactless payment, cashless transactions, subscriptions, universal carts and other services make consumers’ lives easier.

Consumer 327

Consumer Omnichannel Payment Services Fulfillment 327

Retail TouchPoints

APRIL 7, 2021

Signet Jewelers — parent company of Kay , Zales , Jared and Piercing Pagoda — is expanding its digital offerings with the acquisition of jewelry rental subscription platform Rocksbox. The move is part of a push to accelerate the growth of the company’s services category, a key component of Signet’s “Inspiring Brilliance” growth strategy.

Jewelry 165

Jewelry Subscription Fashion Customer Experience 165

Fabric Blog

MARCH 21, 2025

Yet, order fulfillment in an omnichannel environment is not without its hassles. Key benefits of order fulfillment software Order fulfillment solutions are game-changers for omnichannel retailers. These modern systems adapt to growing complexities, ensuring seamless omnichannel fulfillment as your operations expand.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Ecommerce Platforms

SEPTEMBER 30, 2019

Consequently, an omnichannel marketing app with an overall rating of 4.8 And that’s how I discovered Firepush, which happens to be an omnichannel marketing app for Shopify, capable of email marketing, SMS marketing, web push messages, plus Facebook messenger marketing. What is Omnichannel Marketing? It doesn’t end there though.

Omnichannel 165

Omnichannel Shopify Marketing Multichannel 165

Retail TouchPoints

OCTOBER 30, 2023

Unilever has sold subscription razor brand Dollar Shave Club to the U.S.-based We are thrilled to acquire Dollar Shave Club, based on its strong brand loyalty, pioneering DTC model and omnichannel presence,” said Michael Cohen, Partner at Nexus Capital Management in a statement. “We

Subscription 279

Subscription Omnichannel Management Consumer 279

Retail TouchPoints

NOVEMBER 3, 2021

Ralph Lauren also opened its second Emblematic concept store, which emphasizes omnichannel operations, in Shanghai during Q2. An emphasis on retail operations also would build on the subscription rental service the brand launched earlier in 2021.

Omnichannel 315

Omnichannel Subscription Operations eCommerce 315

Retail TouchPoints

DECEMBER 20, 2021

Claire’s Stores has appointed Kristin Patrick as Chief Marketing Officer as it continues a brand transformation that has included an IPO filing , the launch of a subscription box service and loyalty program and a move away from malls. ”

Subscription 264

Subscription Omnichannel Retail Marketing 264

Retail TouchPoints

AUGUST 28, 2020

in partnership with Microsoft could add this key functionality and provide Walmart with an important way for us to reach and serve omnichannel customers as well as grow our third-party marketplace and advertising businesses. “We believe a potential relationship with TikTok U.S. TikTok users while satisfying the concerns of U.S.

eCommerce 299

eCommerce Subscription Omnichannel Operations 299

Retail TouchPoints

JANUARY 30, 2023

In 2020 the retailer debuted its Vital Care subscription membership with a focus on animal health and wellness offerings. Petco is merging its two membership programs into one combined offering under the Vital Care banner. The pet retailer’s Pals Rewards loyalty program debuted in 1997. ” .

Omnichannel 302

Omnichannel Subscription Supplies Customer Experience 302

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. DNVBs getting off the ground through subscription-based commerce.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

APRIL 13, 2023

Then, by activating a flexible, omnichannel approach, you can learn who your best audience is. It’s important to connect with users across various media touch points, from social to display to digital video, with an omnichannel strategy. You’ll also learn which channels you can reach them on and what messaging resonates best with them.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

SEPTEMBER 20, 2022

Omnichannel Strategies. Omnichannel integration is one of retail’s biggest keys to success — the modern shopper expects to be met with a great experience in their channel of choice, regardless of what it might be. Business Agility and Innovation. Personalization.

Webinar 274

Webinar Omnichannel Payments Payment Services 274

Retail TouchPoints

DECEMBER 29, 2023

Take the Swiss sneaker brand On Running, which last year launched a subscription service for their fully recyclable Cyclon sneaker, enabling runners who signed up to the monthly subscription to receive replacement shoes when their existing pair wore out.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

OCTOBER 8, 2020

With this move, associates will gain access to omnichannel insights about customer preferences and purchasing history along with real-time information on product availability, subscriptions, pricing and promotions to offer a more personalized in-store experience.

Games 246

Games Omnichannel Retail Subscription 246

Retail TouchPoints

FEBRUARY 1, 2022

“We are pleased to expand our relationship with Rover and make their services more accessible to pet parents through Petco’s integrated, multichannel ecosystem of solutions,” said Jenny Wolski, SVP of Omnichannel Experience at Petco in a statement. But other pet care retailers are vying to be leader of the pack.

Multichannel 263

Multichannel Omnichannel Subscription Books 263

Retail TouchPoints

NOVEMBER 1, 2024

billion, up from $570 million in 2023; Merchandise: $450 million, up from $130 million in 2023; and Subscriptions: $270 million, up from $90 million in 2023. As a result, eMarketer found that creators are also diversifying and generating more revenue across: Sponsored content: $8.14 billion, up from $5.12 billion in 2023; Platform payout: $3.23

Social Media 293

Social Media Arts Subscription Technology 293

Retail TouchPoints

JANUARY 19, 2022

She joins from Paper Source , where she served as CEO for six years and helped transform the retailer from a brick-and-mortar-focused company into a lifestyle brand with a digital platform spanning social media, digital content, online subscriptions and affiliate partnerships. Park also oversaw its sale to an affiliate of Barnes & Noble.

Fashion 299

Fashion Social Media Accessories Subscription 299

Retail TouchPoints

OCTOBER 20, 2022

.” Modern Luxury’s entrance into fashion rental comes at a time when other, more established players in the space are struggling to make the model work — notably Rent the Runway , which continues to face subscription declines following a disappointing IPO last year. However, Modern Luxury’s focus on the most elite segments of U.S.

Fashion 312

Fashion Magazine Subscription Clothing 312

Retail TouchPoints

DECEMBER 5, 2023

“This is what we’ve worked toward for the last 30 years and it’s why we continue to invest, including nearly $1 billion this year, to build an even more efficient, consistent and reliable omnichannel experience for Canadians. This new facility is capable of shipping 20 million items annually direct to customers.

Omnichannel 254

Omnichannel Fulfillment Electronics eCommerce 254

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle.

Shipping Costs 299

Shipping Costs Subscription Electronics Shipping 299

Retail TouchPoints

JULY 12, 2024

Hallmark is revamping its streaming service and integrating retail and product benefits into the price of a subscription, with the goal of creating an “unparalleled Hallmark lifestyle experience.” In mid-September the current streaming service Hallmark Movies Now will become Hallmark+ , with the subscription cost increasing from $5.99

Subscription 263

Subscription Gifts Retail Other 263

Retail TouchPoints

AUGUST 29, 2023

Our mission is to drive seamless omnichannel experiences.” Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort. How does Verizon enable that personalized omnichannel experience throughout the product’s lifecycle? How does Verizon facilitate that type of shopper journey?

Payment Services 275

Payment Services Omnichannel POS Mobile 275

Ecommerce Platforms

APRIL 5, 2023

The best subscription ecommerce platform gives today’s business owners an exceptional way to increase the lifetime value of their customers, and unlock recurring revenue. With a subscription platform, companies can sell everything from packages of crucial products delivered on a monthly basis, to webinar and online course access.

eCommerce Platforms 104

eCommerce Platforms Subscription Payment Services eCommerce 104

Retail TouchPoints

MARCH 6, 2023

That’s why over the past decade it has grown into a $100 million subscription company and is now turning an eye to global growth. But as a digital-first brand with a very narrow focus — men’s all-natural soap, deodorant and hair care — Dr. Squatch has had to ensure its approach to growth is efficient and effective.

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

Retail TouchPoints

FEBRUARY 23, 2022

Users who have Auto-Deliver & Save (ADAS) subscriptions with GNC also will be able to modify their subscriptions, including pause, skip, cancel, change send dates, send immediately, remove an item and increase or decrease frequency at the item or subscription level.

Subscription 264

Subscription eCommerce Customer Experience Mobile 264

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. Optimizing Omnichannel Experiences Seamless integration across channels is not just a luxury—it’s a necessity in today’s retail environment.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

Retail TouchPoints

AUGUST 12, 2024

The early 2010s brought consumers an onslaught of subscription services. As time passed, though, the novelty of some of these subscriptions faded. Membership is the key to friendship, and [with a] subscription, you’re just a user,” said another. “In A membership is like being a part of a group,” said one respondent.

Subscription 264

Subscription Shipping Costs Consumer Definition 264

Retail TouchPoints

JULY 30, 2020

However, what was interesting is the amount of money that’s going to be spent on things like subscriptions for educational services. Heightened competition inspiring hyperlocal, omnichannel advertising. “The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained.

Merchant Services 316

Merchant Services Apparel Omnichannel Clothing 316

Retail TouchPoints

SEPTEMBER 24, 2024

The appeal of same-day delivery and subscription services helps boost online grocery growth by offering convenience and consistency for customers,” he said. omnichannel retailers’ online sales. BOPIS sales got a huge boost from the COVID era and have remained popular for many consumers even as the pandemic has faded.

Reference 284

Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

MAY 1, 2023

All brands that want to achieve scale eventually find they need to be omnichannel, and often that means partnering with retailers ,” Nagar noted. She is responsible for sourcing, diligence and oversight of the firm’s investments in marketplaces, consumer products and services, and emerging technology companies.

Retail 274

Retail Beauty and Health Omnichannel Operations 274