Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. Loyalty programs. These key investments and opportunities include: Mobile experience.

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Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

NOVEMBER 21, 2022

Dillon highlighted Foot Locker’s omnichannel presence , loyalty program and overall digital marketing strategies as the main areas of focus. The retailer also will bolster the technology platform that powers these aspects of the business while continuing to optimize costs across the company.

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Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. Provide a Brilliant User Experience Speed is key when capitalizing on short-term buying trends.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

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Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. technology aids the ability to repopulate these emptied pipelines and supply chains. By taking advantage of item-level RFID technology and its drastic improvement in inventory accuracy for BOPIS 2.0, Omnichannel retail has been around for a good amount of time.

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Technology Retail Supplies Sporting Goods 306

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. There is little doubt that technology is driving change across the retail industry.

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Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. People know us for snowboarding.

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Omnichannel eCommerce POS eCommerce Marketing 317

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Omnichannel shopping. Voice commerce.

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Customer Experience Customer Omnichannel Social Media 323

Retail TouchPoints

NOVEMBER 22, 2024

“I believe that our new Las Vegas Flagship is essential for conveying the true character of our Puma brand and for creating an immersive, interactive shopping experience that will redefine in-person shopping by seamlessly merging sports performance, latest fashion trends and technology.”

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Apparel Accessories Fashion Games 311

Groove

DECEMBER 7, 2024

The emergence of the latest content marketing trends, including AI-driven personalization and the use of video across platforms, has further shaped how customers and brands interact at every step of the buyers journey. As you build your reach, youll also want to look at a variety of social platforms.

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eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record. But France’s production pipeline marched on, seemingly without heeding the market changes.

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Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

JUNE 3, 2024

However, it was the brand’s omnichannel approach driven by its sales, marketing, and human insights teams that truly made the partnership a slam dunk. The company developed advanced technology in-house that visually places digital mock-ups of displays in stores.

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RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Retailers are moving faster than ever to adopt technology that drives business success. Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1.

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Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

JANUARY 26, 2022

Zaballero: In a physical store, there is a place for technology, but it needs to be invisible. The more high-end/luxury the store, the more seamless and invisible the technology needs to be. The integration of technology helps with both expanding the relationship with the brand and the customer.

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Technology Multi-channel Department Stores Definition 290

Retail TouchPoints

JULY 23, 2024

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. Have retailers truly embraced certain technologies? We saw the industry embracing this trend in several ways.

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Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 273

Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. Here are three trends that will define the retail industry in 2022 — and likely for years to come: 1. Expediting delivery with last-mile capabilities.

Consumer 313

Consumer Merchant Services Apparel Supplies 313

365 Retail

DECEMBER 24, 2024

This trend has had a ripple effect on retail, revitalising urban shopping districts and creating new opportunities for businesses to cater to a more mobile workforce. Against this backdrop, here are five key trends set to shape the retail industry in 2025. This vision of personalised retail is no longer science fiction.

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eCommerce Retail Omnichannel Technology 64

Retail TouchPoints

APRIL 25, 2023

This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping. As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy.

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Technology eCommerce Shipping Costs Games 277

Forrester eCommerce

JANUARY 6, 2020

Preparing for this years list of future channel trends has been an immersive experience to say the least. I received 78 briefings from the technology companies who are inventing new ways to […].

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Channel Technology Customer Experience B2B 524

Retail TouchPoints

MAY 5, 2021

Let’s explore five key UCC trends and how retailers can leverage them to not just survive but to thrive as we move into the post-pandemic retail environment. Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience.

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Retail TouchPoints

JUNE 1, 2022

There are 10 Trends unfolding before us right now, very much worth watching. Just Walk Out” technology, first introduced by Amazon Go in 2018, is now being delivered by a variety of tech companies (Zippin, Trigo, Grabango) at retailers as diverse as Tesco, Aldi, Giant Eagle and more. Shoppers are returning to stores, again.

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Retail Games Magazine Demo 299

BigCommerce

MAY 15, 2018

I already knew the benefits of SaaS across other pieces of the commerce platform stack, including: Omnichannel commerce technologies. In fact, I witnessed a large migration to SaaS across the entire commerce and business technology stack, not just the ecommerce platform itself. Marketing and Expanding to Omnichannel.

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Merchant Services Payment Services eCommerce Platforms Technology 419

Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. In addition to ongoing training, we have implemented a number of technology solutions to enhance our customer service. One of these is Hey GURA.

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Payment Services Supplies Mobile Live Chat 278

ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. Key ecommerce trends and predictions for 2025 Mobile commerce takes centre stage More than half of online purchases happen on mobile devices and that number is only set to increase.

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Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

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Technology Shipping Costs Omnichannel Mobile 278

Retail TouchPoints

NOVEMBER 6, 2023

On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. For example, Princess Polly incorporated Fit Finder and AR Try-On technology from Snap into its ecommerce experience and has seen a reduction in returns.

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Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

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ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

FEBRUARY 6, 2023

This trend is even more pronounced among CEOs in the U.S. Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive. Top areas executives are targeting for in-store tech investments this year.

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Payment Services Omnichannel POS Retail 288

Wiser

FEBRUARY 18, 2025

A premium global durables manufacturer has partnered with Wiser to achieve just that, demonstrating how the Perfect Store framework can elevate the omnichannel experience and strengthen retail partnerships across channels and markets. Implement technology that integrates online and in-store compliance into a unified platform.

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Retail TouchPoints

SEPTEMBER 20, 2023

In this way, the Q New York flagship “builds on Aston Martin’s longstanding commitment to luxury craft and the growing trend of personalization,” as the company says. Luxury retail has been called an omnichannel experience, a term I like, that has two seemingly contradictory aims: One, conjuring dreams, and two, focusing buyer commitment.

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Retail Fashion Presentation Omnichannel 261

Retail TouchPoints

APRIL 6, 2022

Ecommerce businesses easily capture data about website visitors, purchase trends, the duration of shopper visits online and much more. In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line.

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Retail TouchPoints

JANUARY 14, 2025

Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The Buckle, Inc. will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states.

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Retail TouchPoints

AUGUST 27, 2021

The growing trend of “Russian nesting doll” stores is when larger stores host small outposts for well-known brands. As the world reopens in full force amid COVID-19 vaccination efforts, brands seek new ways to turn customers’ in-store experience into something that not only makes them feel safe but keeps them coming back and staying longer.

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Department Stores Management POS Electronics 279