Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. As a result, retail IT leaders tend to be highly deliberate and cautious in their change management processes.

Retail 277

Retail Technology Supplies Operations 277

Groove

OCTOBER 22, 2024

Key Benefits of Using Google Performance Max for eCommerce If you have yet to start using Google Ads Performance Max in your business operations, you may wonder if this setup offers any benefits over other types of ad campaigns. For most online retailers, the advantages of shifting toward Performance Max campaigns can be far-reaching.

PPC 315

PPC eCommerce Channel Management 315

Forrester eCommerce

JANUARY 22, 2019

Omnichannel investments, including in-store pickup and endless aisle, continue to be top strategic investment for digital business professionals at retail organizations.

Omnichannel 333

Omnichannel Operations Retail Customer 333

Retail TouchPoints

APRIL 1, 2021

With over 20 years of executive experience in the payments industry, Townsend leads Qualpay’s business, marketing, product and operations strategies. Penny Townsend serves as Chief Product Officer at Qualpay , a company which she co-founded in 2014.

Merchant Services 278

Merchant Services Payment Services Online Retail Payments 278

Retail TouchPoints

JULY 21, 2020

The uncertainty created by COVID-19 and the gradually loosening lockdowns mean it’s harder than ever for online retailers to know how and where to focus their energies when it comes to search.

Online Retail 225

Online Retail SEO eCommerce Retail 225

Retail TouchPoints

SEPTEMBER 2, 2022

Operational efficiency in ecommerce has never been more important. The acceleration of the digital economy has led to technological innovation in many aspects of retail operations. Conjura works with many scale-up and mid-tier ecommerce operators in the UK, Europe and the U.S.

Online Retail 264

Online Retail Shipping Costs Retail Supplies 264

Retail TouchPoints

MAY 4, 2022

In this role, Haynor will guide future growth with efficient supply chain management and manufacturing as Purple fortifies its business through direct-to-consumer online channels, traditional retail partners, third-party online retailers and owned retail showrooms.

Supplies 277

Supplies Online Retail Operations Channel 277

Retail TouchPoints

JANUARY 10, 2025

Wayfair is exiting Germany, where it has operated for 15 years, after failing to turn the company into a household brand in the market, according to a letter from Co-founder and CEO Niraj Shah.

Other 276

Other Marketing Operations Customer 276

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future.

Payment Services 138

Payment Services Retail POS Fulfillment 138

BigCommerce

MAY 4, 2018

This half-day event on June 5 is limited to only 250 attendees and includes speaking tracks from Jennifer Fleiss, Co-founder of Rent the Runway, Ken Natori, President of The Natori Company, Jenny Buchar, Senior Manager, Digital Operations at SkullCandy and others. Jenny Buchar, Senior Manager, Digital Operations.

Workshop 419

Workshop Presentation eCommerce Payment Services 419

Retail TouchPoints

AUGUST 3, 2020

The remaining Lord & Taylor stores continue to operate as Lord & Taylor owner Le Tote Inc. Le Tote continues to operate its digital subscription service, as well as Lord & Taylor’s online retail business. A joint venture of Hilco Merchant Resources and Gordon Brothers is conducting the liquidation.

Merchant Services 299

Merchant Services Payment Services eCommerce Clothing 299

Retail TouchPoints

SEPTEMBER 5, 2024

British online retailer Asos has agreed to sell a 75% stake in its Topshop and Topman brands to investment company Heartland for £135 million (approximately $180 million ), multiple sources report. The new joint venture would see Asos retain a 25% share of the business.

Payment Services 288

Payment Services Payments Department Stores Online Retail 288

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. retail sales will increase from $1.2 this year to 29.3%

Reference 284

Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

NOVEMBER 12, 2024

They primarily use them to compare prices with online retailers, check ratings and reviews, access detailed product information, and unlock digital coupons or discounts. These insights demonstrate that QR codes are not just streamlining transactions but are actively shaping consumer behaviors and expectations.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services.

Omnichannel 288

Omnichannel Shipping Costs Operations Books 288

Retail TouchPoints

FEBRUARY 26, 2025

Rafael Lourenco is EVP and Partner at ClearSale , a global card-not-present fraud protection operation that helps retailers increase sales and eliminate chargebacks before they happen.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

BigCommerce

APRIL 26, 2018

These issues are insightful not just for those who sell on Amazon , but for all ecommerce retailers working at scaling up their operations – as many of the difficulties discussed are relatable (albeit on different scales.). The risks of international operations. Let’s take a look at those next. Make More on Amazon Now.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Optimizely

MAY 15, 2018

In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak. Is it More than Buzz?

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Retail TouchPoints

JANUARY 12, 2023

Today, Mattress Firm operates 2,300 stores across the U.S. The chain has faced increased competition in recent years from DTC mattress startups like Casper and Purple as well as other online retailers including Wayfair and Amazon. following a years-long turnaround effort that included the closure of 950 locations.

Marketing 311

Marketing Document Online Retail Operations 311

Retail TouchPoints

DECEMBER 12, 2023

Online retailer Zulily , once a Silicon Valley darling, has begun the process of winding down its business, with court filings indicating plans to close its Seattle headquarters as well as warehouses in Nevada and Ohio and a liquidation sale underway online. In its separate lawsuit, which was filed in U.S.

Retail 264

Retail Online Retail Operations Management 264

Retail TouchPoints

MARCH 28, 2023

Amid rising costs and fears of a looming recession, however, online retailers are finding they can no longer afford the level of generosity that customers have come to expect. Setting the ideal returns policy for your business, therefore, will require working across marketing and operations silos.

Home Furnishings 278

Home Furnishings Clothing Operations Online Retail 278

Retail TouchPoints

SEPTEMBER 13, 2021

“Helping customers in their online shopping journey is a major advantage in today’s online retail market,” said Richard Adams, VP of Digital Experience at JCPenney in a statement.

Games 276

Games Improvements Operations eCommerce 276

Frooition

AUGUST 26, 2022

The cost of living crisis caused by rising energy costs and the subsequent squeeze on household budgets will hit online retail businesses hard this winter. 10 Tips To Help Online Retail Businesses Survive The Cost of Living Crisis.

Online Retail 105

Online Retail Small Business Retail Retail B2C 105

BigCommerce

MAY 1, 2018

Ecommerce is nimble and adaptable; these businesses aren’t confined to a particular location and often have inventory or retail leases to worry about when using 3PLs or running an ecommerce-only operation. Nonetheless, it is even more essential that ecommerce business owners and managers operate within their circle of competence.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Forrester eCommerce

APRIL 2, 2019

Consumers are increasingly purchasing products and services such as mattresses, shoes, razors, and groceries from the over 400 DTC firms now in operation. Forrester forecasts that online spend by DTC enthusiasts will grow […].

Consumer 394

Consumer Operations Social Media Online Retail 394

Retail TouchPoints

SEPTEMBER 23, 2022

Keeping your warehouse operations in-house or outsourcing them to a third-party logistics (3PL) company? Many successful online retailers are choosing to outsource their operations to 3PL provider. Are you ready to outsource your operations? How technologically advanced are your operations?

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The value of social commerce continues to grow rapidly and is shaping the future of online retail. Social commerce value will keep on growing.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Forrester eCommerce

JULY 18, 2017

What are your insights about Brazilian retailers in this study? Online business leaders are feeling the pain of the recession. Sixty percent of online retailers we surveyed said slowing consumer spending with be a significant barrier to their eCommerce growth over the next 12 months.

eCommerce 286

eCommerce Online Retail Operations Consumer 286

Retail TouchPoints

AUGUST 21, 2020

The recent crisis has pushed retailers, in particular those businesses selling non-essential products, to their limits, making them rethink their approach to operational efficiency. How Wiggle Uses Market-Based Pricing To Optimize Operations. Let’s start with the following question: what is market-based pricing ?

eCommerce 264

eCommerce Marketing Operations Technology 264

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. These advancements are crucial in DTC operations, enhancing both efficiency and accuracy in fulfillment processes.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

AUGUST 9, 2023

John Lewis Partnership , operator of the John Lewis and Waitrose brands, will migrate more of its technology to Google Cloud as it seeks to take advantage of advances in AI, machine learning and loyalty program support.

Fashion 243

Fashion Technology Recommendation Online Retail 243

Retail TouchPoints

DECEMBER 6, 2021

Instead, to do so has become one of the most crippling bottlenecks in an operating stack. Not enough retailers are taking it seriously. When FedEx’s quarterly report is paired with Q4 projections based on last year’s performance, the holiday season looks bleak for those retailers that haven’t yet diversified.

Shipping Costs 327

Shipping Costs eCommerce Retail Shipping 327

Retail TouchPoints

JUNE 12, 2020

Google Shopping is viewed as an advertising platform as far as digital marketers are concerned, but it operates as an online marketplace for consumers. According to NRF research, 38% of online consumers say that convenience is most important during the beginning research stages of their shopping experience.

eCommerce 289

eCommerce Consumer Operations Channel 289

Retail TouchPoints

JUNE 13, 2022

The deal between the two Berlin-headquartered companies combines Highsnobiety’s cultural reach, fashion expertise and ability to craft engaging storytelling with Zalando’s style network, ecommerce capabilities and operational efficiency.

Fashion 240

Fashion Travel Arts eCommerce Platforms 240

Retail TouchPoints

AUGUST 17, 2023

AliExpress , the international online retail marketplace operated by Alibaba International Digital Commerce Group, is celebrating its collaboration with actress and comedian Tiffany Haddish by embarking on a pop-up store “tour” around Los Angeles. The tour is AliExpress’ first foray into the U.S.,

eCommerce 246

eCommerce Travel Fashion Online Retail 246

Retail TouchPoints

MARCH 5, 2021

Growth capital investor Insight Partners will make a $500 million minority equity investment in Saks in a deal that values the online retailer at $2 billion. The 40-store Saks Fifth Avenue chain will continue operating as an entity called SFA that will remain wholly owned by HBC.

eCommerce 279

eCommerce Omnichannel Fulfillment Online Retail 279

BigCommerce

JUNE 22, 2018

Previously, sales tax collection was only imposed on retailers with a physical presence in the state. North Dakota , which established that online retailers could only be required to collect state and local sales taxes in jurisdictions where they operated a warehouse or office or had some other physical presence.

Merchant Services 297

Merchant Services BigCommerce Internet Retail Online Retail 297