Retail TouchPoints

MARCH 7, 2025

Motivations range from the need to replace legacy systems and obsolete technology, particularly prevalent among online retailers, to the two-thirds of luxury retailers saying an inability to innovate using their existing systems was an important trigger for payments modernization.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

JUNE 19, 2023

Our recent study conducted with IHL, How Retailers Win Loyalty in an Omnichannel World , looks into the need for all retailers to take a firm hand in optimizing their inventory. But it’s physical retailers that have the most to lose by not doing so. Can Online Retailers Capture More Impulse Spend?

Online Retail 276

Online Retail Hobbies Department Stores Social Media 276

UpSellIt

FEBRUARY 12, 2021

Despite growing economic concerns at the hands of global pandemic, the online luxury retail market is growing. While traditional conversion strategies work for online retailers, there are specific considerations to be made for luxury retailers. Conversion Optimizations Strategies for Luxury Online Retailers.

Conversion Optimization 126

Conversion Optimization Online Retail Retail Recommendation 126

Forrester eCommerce

MARCH 29, 2019

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF). In this year’s study, we focused on […].

Omnichannel 364

Omnichannel Marketing Retail Online Retail 364

Retail TouchPoints

FEBRUARY 10, 2025

Socially engineered attacks are particularly effective during peak shopping seasons, when consumers are even more busy and relying on System 1 thinking, but consumers and retailers alike must stay vigilant year-round. One study found that IT leaders have observed AI-backed phishing attacks increase 51%.

Retail 205

Retail Reference Consumer Information 205

Retail TouchPoints

SEPTEMBER 30, 2021

“Returns are an essential part of the shopping experience, particularly for online retail, and shoppers overwhelmingly prefer to return box free in person rather than deal with the hassle and wait of returns by mail,” said David Sobie, VP, Happy Returns in a statement.

PayPal 264

PayPal Merchant Services Small Business Retail Shipping Costs 264

Forrester eCommerce

JULY 18, 2017

"The State of Retail eCommerce in Brazil" series gave us an intereting look at eCommerce in Brazil during a difficult economic situation in the country. What are your insights about Brazilian retailers in this study? Online business leaders are feeling the pain of the recession.

eCommerce 286

eCommerce Online Retail Operations Consumer 286

Retail TouchPoints

MARCH 31, 2022

But in our own research, we uncovered some interesting behavioral data from a national study of 6,000 individuals who were recent purchasers across six product categories. They’re doing their own research, with our study indicating that 76% of shoppers want to be as informed as possible when making a purchase decision.

Marketing 279

Marketing Online Retail Information Consumer 279

Retail TouchPoints

JANUARY 4, 2021

In the coming years, this booming online retail industry is set to be revolutionised by high-performance technology that’s more commonly associated with video games than digital shopping: implementing high render 3D graphics is one of the driving forces. Opportunity is coming — and you don’t want to be left behind.

Retail 317

Retail Merchant Services Online Retail Department Stores 317

Groove

OCTOBER 3, 2024

They should be able to supply case studies and success stories that highlight their skills and knowledge. Finally, great eCommerce companies help online retailers with content creation by producing a steady stream of high-quality posts and articles that enhance the prominence of clients’ websites on the SERPs.

SEO 297

SEO eCommerce Online Retail Magento 297

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. Its growth had been slow for a decade as so many other retail channels or categories continued to take off.

Fulfillment 298

Fulfillment Online Retail Channel Retail 298

Retail TouchPoints

MARCH 28, 2023

Amid rising costs and fears of a looming recession, however, online retailers are finding they can no longer afford the level of generosity that customers have come to expect. Retailers may also benefit from revisiting their returns policies far more often than most currently do.

Home Furnishings 278

Home Furnishings Clothing Operations Online Retail 278

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. More ecommerce, even post-pandemic (Advantage: all online retailers).

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Forrester eCommerce

MAY 30, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study.

Retail 276

Retail Technology Marketing Online Retail 276

Retail TouchPoints

NOVEMBER 5, 2021

Inevitably, with increased spend comes increased competition from new and growing online retailers. Add to that the supply chain issues that have exacerbated online retailers’ bottom line this year, and you’ve got quite the challenge. Enter content marketing. These pieces of content are not purely sell-pieces.

Social Media 306

Social Media Marketing Shipping Costs SEO 306

Kissmetrics

JUNE 27, 2017

Ratings, reviews, media logos, testimonials, endorsements, trust badges, shares, social counts, case studies, user-generated content, and more. The Case Study Nudge. For more expensive purchases or lengthier commitments, you may want to include a case study to give them an extra little push. Show Them the Numbers.

Social Media 269

Social Media eCommerce Article Marketing 269

RTP blog

JANUARY 14, 2019

From banks adding new AI-driven features to existing products, to Wealthfront announcing it would now offer an automated financial planning tool for free , financial services companies are expanding their technological capabilities and extending them to long-standing retailers.

Financial Services 150

Financial Services Technology Online Retail Retail 150

BigCommerce

MAY 4, 2018

UX Case Study: Modern Ecommerce Design with Exxel Outdoors. Selling sports and outdoors goods online isn’t easy – especially with a small team competing against the likes of the goliaths in the vertical. Don Davis , Editor at Large, Internet Retailer. Their online sales collectively increased 18.5%

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Kissmetrics

JULY 28, 2021

Eight-seven percent of consumers read online reviews to decide what to buy, where to stay, and which restaurant to visit. Here’s why: Reviews influence search engine rankings: According to a Moz study, review signals make up around 15 percent of ranking factors. Amazon was one of the first online retailers to allow reviews.

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Customer Consumer Social Media Customer Loyalty 321

Retail TouchPoints

APRIL 22, 2021

If you work in online retail, you’re likely aware of an inconvenient paradox: App users are more valuable than non-app customers. So we ran our own study. I’ll share some key findings from that study and explain how App Clips might help solve the paradox of app downloads for your brand. Key Findings.

Download 262

Download Customer Mobile Presentation 262

ecomdash

NOVEMBER 13, 2018

One of the biggest and most innovative trends of the future will be the increasing use of augmented reality (AR) by retailers. Before we get into ways online retailers can use augmented reality to increase sales, let’s discuss what it actually is. Here are 3 augmented reality uses for online retailers.

Online Retail 90

Online Retail Retail Shopify Multichannel 90

365 Retail

NOVEMBER 25, 2022

UK online retail businesses could increase their gross sales by up to £200 million during the 2022 Black Friday weekend (25th – 28th November) if failed payments are avoided, according to the latest analysis by BR-DGE ’s failed payments calculator.

Merchant Services 98

Merchant Services Payment Services Online Retail eCommerce 98

BigCommerce

MAY 1, 2018

Everyone has a circle of competence created through study and experience. According to a study by BARC , some benefits of using big data include: Making better strategic decisions (69%). 71% of online customers expect to be able to access help online within 5 minutes. Don’t miss a post.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

AUGUST 6, 2024

Emerging Ecommerce Brands Should Seek Inspiration from Temu, Shein and TikTok The true test of an online retailer is whether it has brand recognition and an established customer base. Site experience and a deep understanding of the psychology of retail are what set emerging ecommerce merchants apart from traditional retail giants.

eCommerce 278

eCommerce Social Media Fashion B2C 278

Inflow Insights

JANUARY 30, 2018

This is exactly why we implemented product-specific campaign structure for the online retailer that mimics the science behind product placement in brick and mortar stores. Because, just like a retail store, you want your best products displayed in the most prominently in shopping campaigns. It doesn’t know your margins.

eCommerce 144

eCommerce Clothing Article Online Retail 144

Retail TouchPoints

NOVEMBER 15, 2023

Foundational to fostering a delightful and cohesive online customer experience — especially during high traffic periods like the holidays — DEM provides online retailers with the tools and insights needed to proactively optimize their systems for scalability and benchmark performance against predefined standards.

eCommerce 328

eCommerce Improvements Consumer Operations 328

Retail TouchPoints

OCTOBER 22, 2020

The speed with which shopper demand signals and price sensitivities are changing is stunning, and retailers are painfully aware of that fact. A recent study found that 72% of retailers say shopper price sensitivity will increase and remain elevated even after COVID-19 subsides. [i].

Retail 271

Retail Presentation Gifts Channel 271

Retail TouchPoints

MAY 10, 2024

Data management is a necessary part of a company’s digital strategy but is especially important for online retailers. Studies show that missing and inaccurate product information leads 49% of consumers not to purchase a given product or choose another — even if it has a higher price. Complete coverage.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

Retail TouchPoints

MAY 20, 2021

A Nucleus Research study in 2019 showed 70% of online retailers’ sites are inaccessible, forcing two-thirds of blind and visually impaired consumers to abandon transactions and head to more accessible sites. This means that retailers are losing $6.9

Customer 299

Customer Retail Shopping Carts Consumer 299

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. 2006; Simmons et al.

Technology 279

Technology Retail Customer Experience Presentation 279

RTP blog

JUNE 23, 2017

With the growing shift of sales to e-Commerce across all categories including grocery, the need for retailers to adjust their pricing on a more frequent basis has never been greater. But what about the brick-and-mortar retailer? 1) [link] (2) A commissioned study conducted by Forrester Consulting on behalf of Revionics, May 2017.

eCommerce 199

eCommerce Games Electronics Technology 199

Retail TouchPoints

MAY 2, 2022

On the one hand, when it comes to environmental impact, there are many advantages to online sales. According to a study by the Öko-Institut in Berlin, ecommerce overall results in significantly lower carbon emissions than brick-and-mortar retail sales, mostly thanks to savings in heating and electricity.

eCommerce 334

eCommerce Shipping Costs B2B Clothing 334

Kissmetrics

SEPTEMBER 21, 2021

BNPL helps online retailers attract customers and increase revenue, which is why business leaders are taking note. For example, a recent IPSOS study found consumers are 54 percent more likely to purchase from online retailers that offer PayPal, and a recent Morning Consult survey found PayPal is the #2 trusted brand in the world.

Merchant Services 279

Merchant Services PayPal Payments Payment Services 279

Retail TouchPoints

APRIL 19, 2022

As a technology vendor, I have rare insight into the day-to-day of online retailer consumer traffic. In our recent study, we found that more than 5% of all paid clicks from the three major advertising platforms — Google, Facebook and Microsoft — were fraudulent ones easily identified as bot traffic.

Retail 278

Retail Channel Online Retail Events 278

RTP blog

MARCH 20, 2017

Yet, a recent study from Baymard found the average checkout contained 14.88 Why businesses should care: These unnecessary forms prolong the online shopping experience and create frustrations that can lead to customers exiting their online shopping carts before placing their orders. form fields — twice as many as is necessary.

Customer 150

Customer Mobile eCommerce Online Retail 150

Wiser

FEBRUARY 10, 2025

Our latest report, “Pricing Strategies Unveiled,” provides an in-depth analysis of in-store and online pricing across major US retailers that could transform the way you approach pricing within your organization. They are most often the cheapest in-store retailer; while, Walmart tends to be the cheapest online retailer.

Consumer Electronics 78

Consumer Electronics Electronics Consumer Download 78