Retail TouchPoints

OCTOBER 21, 2024

Kirkland’s will become Beyond’s exclusive brick-and-mortar operator and licensee for a series of small-format (up to 15,000 square feet) “neighborhood” Bed Bath & Beyond stores. No timeframe was given for the length of the collaboration agreement.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Forrester eCommerce

OCTOBER 28, 2024

Facing tight budgets in 2025, here are the main areas where B2B revenue, marketing, and sales leaders should prioritize their investments.

B2B 434

B2B Marketing Operations 434

Forrester eCommerce

DECEMBER 13, 2024

What would you want your RevOps true love to give to you on the twelve days of Christmas?

Operations 195

Operations B2B Marketing 195

Forrester eCommerce

FEBRUARY 13, 2024

Style matters when running IT: too slow, and your business misses out on market opportunities; too fast, and you’re transforming operations that the business can’t fully utilize. Learn how the optimal balance of IT capabilities will let you run high-performance IT — the pursuit of continuously improving business results through technology.

Operations 429

Operations Technology Improvements Marketing 429

Forrester eCommerce

MARCH 26, 2024

I take a lot of inquiry questions from Forrester’s security and risk clients about security operations (SecOps). A common question I get is, “What core metrics does SecOps need to track?”

Operations 492

Operations Technology 492

Retail TouchPoints

DECEMBER 17, 2024

Walmart will invest $1.3 billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country.

Operations 146

Operations Supplies Technology eCommerce 146

Forrester eCommerce

NOVEMBER 23, 2023

Use Forrester’s Assessment To Develop Your Journey-Centric Transformation Roadmap Journey centricity requires a change in operating model, moving six operational levers in concert, through three phases of transformation: activate, connect, and extend. CX leaders must steer their firms to: Transform through […]

Operations 442

Operations Customer Experience Customer 442

Forrester eCommerce

JUNE 5, 2024

We reviewed luxury fashion brands across their long-term digital success and the strength of their direct-to-consumer operations.

Fashion 434

Fashion Operations Consumer Customer Experience 434

Forrester eCommerce

FEBRUARY 7, 2024

We want to recognize organizations that put their customers at the heart of their strategy, leadership and operations, and demonstrate exceptional results in […] Well, perhaps I can help. Enter the Forrester Customer-Obsession Awards.

Customer 91

Customer Operations 91

Forrester eCommerce

NOVEMBER 13, 2023

I’ve been involved with account planning programs for over 30 years — first as a sales rep, then as a sales manager, then as a sales operations leader, and, finally, as an analyst and advisor. And in all that time, resistance by sellers to the process of creating and leveraging account plans remains high. Why? […]

Operations 435

Operations Management Technology 435

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. The results of Retail TouchPoints ’ annual Store Operations Survey reaffirm the ongoing tug of war retailers are playing — between providing top-level service on one hand and boosting profitability by keeping costs down on the other.

Management 278

Management Retail Merchant Services Operations 278

Forrester eCommerce

MARCH 11, 2024

We explore key findings for APAC from Forrester’s 2023 Field Marketing Survey to help organizations understand the state of Field Marketing regionally and what this means for the operation and organization of a future fit field marketing organization.

Marketing 434

Marketing Operations B2B 434

Forrester eCommerce

OCTOBER 11, 2023

B2B marketing is especially fertile ground for the early adoption of generative AI (genAI) technologies and has already become a beachhead for use cases that span content operations to customer engagement.

B2B 487

B2B Operations Technology Marketing 487

Forrester eCommerce

FEBRUARY 20, 2024

APAC cloud leaders implement MCPs to enable multicloud infrastructure and application operations, modernize application […] In APAC, organizations are prioritizing the adoption of multicloud container platforms (MCPs) to develop, deploy, and run modern applications in a multicloud and hybrid cloud context.

Presentation 418

Presentation Operations 418

Forrester eCommerce

FEBRUARY 20, 2024

For the past few years, four forces – consumers’ dissatisfaction with invasive audience targeting, browser and operating system restrictions, legislators and de facto regulators like Apple limiting consumers’ trackability, and advertisers’ ceding control to walled gardens […]

B2C 414

B2C Marketing Operations Consumer 414

Forrester eCommerce

SEPTEMBER 28, 2023

In these unrelenting times, SMB owners and operators are hungry for capital, useful financial […]

Banking 448

Banking Supplies Blog Operations 448

Forrester eCommerce

OCTOBER 4, 2023

Business and technology decision-makers who work in sales are almost twice as likely as those in marketing to say that marketing operates independently or is minimally aligned with other internal functions. Are your marketing and sales functions aligned? It may depend on who you ask.

Marketing 89

Marketing Operations Technology Other 89

Forrester eCommerce

MARCH 13, 2024

They are processes that span organizational silos within an enterprise, where work must be intelligently orchestrated across operations for the desired business outcome; and 2. Two things. Few enterprises […]

Subscription 406

Subscription Management Operations Customer 406

Forrester eCommerce

SEPTEMBER 28, 2023

The digital landscape we operate in demands ever more energy and resources, making it imperative for businesses to rethink […] In a world increasingly focused on environmental sustainability, it’s no surprise that every aspect of business is being scrutinized for its impact on the planet.

Technology 433

Technology Marketing Operations B2B 433

Retail TouchPoints

NOVEMBER 22, 2024

To compete, the robots will be required to grasp and lift various items from standard pallets; place them accurately into open cardboard boxes, maximizing space use and ensuring stability; and to operate autonomously and collaborate safely with humans in close quarters. An information session will take place on Dec. 16, 2024. “We

Improvements 288

Improvements Fulfillment Operations Mobile 288

Forrester eCommerce

OCTOBER 2, 2023

This report outlines how retailers must use a 6E strategy — engage, emulate, expand, empower, execute, and enable — to build purpose-designed physical locations that are structured to deliver meaningful improvements to customer experience (CX), achieve operational excellence, and drive specific […]

Retail 418

Retail Customer Experience Operations Improvements 418

Forrester eCommerce

SEPTEMBER 1, 2023

Over the past few months, we have been interviewing project management office (PMO) professionals and asking them about how they operate their enterprise portfolio management offices at their respective organizations.

Management 418

Management Operations Technology 418

Forrester eCommerce

OCTOBER 4, 2023

And today, technology is a powerful driver of growth — if the organization fully harnesses its technology assets and operations. Year on year, Forrester’s annual Priorities Survey shows that growth is the number one priority for CEOs and most C-suite executives.

Technology 418

Technology Operations Customer 418

Retail TouchPoints

OCTOBER 15, 2024

Bankruptcy Court for the District of Delaware as it prepares to sell “substantially all” of its business operations to rival Do it Best Corp. During the reorganization process, the 75-year-old retailer will continue to operate its 4,500 stores, which are independently owned, except for a corporate-owned location in Palatine, Ill.

Operations 264

Operations Improvements Other Retail 264

Forrester eCommerce

OCTOBER 24, 2023

There are already 750,000 operating, but these mostly scoot along the floor, much like a Roomba vacuum that cleans […] Amazon announced that it will lead a research project on how robotics and AI will impact the future of jobs. Two new service robots, Sequoia and Digit, were unveiled, as well. Robots in their warehouses are not new.

Operations 414

Operations Customer 414

Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. In 2017, Dillards faced similar activist pressure based on undercapitalization of its real estate assets).

Department Stores 293

Department Stores Operations Recommendation Improvements 293

Forrester eCommerce

SEPTEMBER 4, 2024

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

Operations 300

Operations Marketing Technology 300

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Improvements 311

Improvements Customer Experience Operations Technology 311

Groove

OCTOBER 11, 2024

Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction. It will have a significant impact on the operation of your site and what shoppers experience when they land on your pages. What Are eCommerce Merchant Services?

Merchant Services 350

Merchant Services Payment Services Payments eCommerce 350

Forrester eCommerce

SEPTEMBER 16, 2024

Traditional tools like DPA, RPA, and document automation have been workhorses for decades, streamlining operations and saving time. […] But when it comes to process management, striking a balance between innovation and reliability is wise.

Management 307

Management Document Operations Customer 307