Retail TouchPoints

NOVEMBER 7, 2024

Employee-owned Hy-Vee, which operates more than 570 stores across nine Midwestern states, now runs its inbound and outbound transportation on the Manhattan TMS, helping ensure maximum cube utilization on outbound loads as well as efficiently transferring goods from inbound to outbound trucks using the TMS’ advanced cross-docking functionality.

Supplies 295

Supplies Operations Improvements Management 295

Forrester eCommerce

NOVEMBER 4, 2024

Revenue operations hot topics from the ever-popular analyst sessions at this year’s Forrester B2B Summit EMEA 2024.

B2B 221

B2B Operations Marketing 221

Forrester eCommerce

AUGUST 20, 2024

Does “Revenue Operations” seem like someone else’s responsibility? Your Organization’s Operational Capabilities Alignment Impacts Its Revenue Ecosystem Marketing Ops, Sales Ops, and Customer Success Ops are integral components of a B2B organization’s revenue operations. Think again!

Operations 273

Operations B2B Marketing Customer 273

Retail TouchPoints

OCTOBER 4, 2024

After utilizing Inspectorio’s Responsible Sourcing and Inspection solutions for over three years, Dick’s will add the company’s Traceability and Transparency , Production Monitoring , and Lab Testing modules into its supply chain operations.

Sporting Goods 260

Sporting Goods Operations Supplies Management 260

Forrester eCommerce

AUGUST 6, 2024

Source: GIPHY “What would you say… your marketing operations function does here?” If you can’t quickly and easily answer that question, you need a formal marketing operations charter STAT!

Operations 259

Operations B2C Marketing Customer 259

Forrester eCommerce

OCTOBER 22, 2024

Find out more in our 2025 predictions for technology infrastructure and operations. The normally slow-moving technology infrastructure space will see significant disruption in 2025, driven by accelerated appetite for all things AI.

Operations 195

Operations Technology Information Customer 195

Forrester eCommerce

SEPTEMBER 8, 2023

I often get client inquiries about latency requirements to support real-time analytics and operational workloads. At its core, real-time data refers to data made available immediately (or almost immediately) to support operational and analytical workloads. This data may […]

Operations 415

Operations Reference Technology 415

Forrester eCommerce

APRIL 10, 2024

This is the last of a three-part IT operational insight blog series that aligns with the complementary research reports from Forrester. Click the links for part one and part two of the free blogs for a complete perspective on operational insights delivered by AIOps and observability.

Operations 243

Operations Management Blog Information 243

Forrester eCommerce

APRIL 23, 2024

Operating models optimize organizations to drive value in dynamic B2B markets. Forrester's High-Performance Operating Model Framework helps align all aspects of the organization to deliver customer value and prioritize decision-making.

B2B 243

B2B Operations Customer Marketing 243

Retail TouchPoints

NOVEMBER 13, 2024

In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them. Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real.

Operations 147

Operations Retail Improvements Document 147

Forrester eCommerce

JUNE 4, 2023

Forrester Decisions for Revenue Operations is designed to help organizations strengthen alignment across the revenue ecosystem to maximize customer value and company performance. In constantly changing and highly complex B2B markets, organizational growth hinges on the ability to uncover value for customers.

Operations 369

Operations Customer Experience Customer B2B 369

Retail TouchPoints

AUGUST 15, 2024

With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations. As Boll & Branch expands its operations, NetSuite has the scalability to grow with its business and act as a force multiplier for efficiency.” ”

Operations 263

Operations Supplies Management Omnichannel 263

Retail TouchPoints

JULY 31, 2024

Investment and advisory firm Hilco Consumer-Retail (HCR) has acquired the operations for Hanes Outlet and Maidenform stores. Additionally, while HCR intends to retain as much of the Hanes Outlet and Maidenform store teams as possible, the company is introducing new leadership at the corporate and operational level.

Operations 264

Operations Improvements Consumer Customer Experience 264

Forrester eCommerce

SEPTEMBER 1, 2022

Sales operations planning in 2023 will have to account for economic turbulence, but will find big opportunities in smart tech deployment.

Operations 361

Operations Customer 361

Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Von Furstenberg and de Boni announced last week that by the end of 2024 all operations for the brand will once again be managed in-house.

Operations 259

Operations Fashion Management Marketing 259

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations.

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Forrester eCommerce

NOVEMBER 29, 2023

Revenue operations (RevOps) implementation discussions are filled with questions of centralization, decentralization, or centers of excellence. Across B2B, organizations are often overreliant on org design to drive change. But structures are just one lever of change.

Operations 243

Operations B2B Customer 243

Forrester eCommerce

DECEMBER 20, 2023

A recent trip to see Charles Dickens' A Christmas Carol leads to considering the past, present, and future of revenue operations…

Presentation 259

Presentation Operations B2B Marketing 259

Forrester eCommerce

AUGUST 24, 2023

Learn how revenue operations leaders can achieve more with less in the face of executive constraints and still deliver for the growth engine.

Operations 369

Operations Marketing 369

Retail TouchPoints

OCTOBER 21, 2024

Kirkland’s will become Beyond’s exclusive brick-and-mortar operator and licensee for a series of small-format (up to 15,000 square feet) “neighborhood” Bed Bath & Beyond stores. No timeframe was given for the length of the collaboration agreement.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Forrester eCommerce

AUGUST 29, 2022

Providing these insights ranks high among marketing operations teams’ priorities in the year ahead. Data-driven, actionable insights will be critical for weathering economic turbulence.

Operations 369

Operations Marketing B2B Technology 369

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

Payment Services 245

Payment Services Operations Banking Technology 245

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Forrester eCommerce

MARCH 17, 2023

Marketing Operations must rationalize revenue technology by removing point solutions to both reduce costs and achieve customer experience goals.

Customer Experience 362

Customer Experience Operations Technology Marketing 362

Retail TouchPoints

JULY 19, 2024

Today, however, retailers — particularly those that rely heavily on outbound calling and contact center operations — are no longer content with sitting on the sidelines. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency. AI further complicates the CX picture.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 275

Operations Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

JULY 10, 2024

By addressing common challenges such as inventory visibility, outdated processes, obsolete stock, mislabeling and shifting customer demands, your business can ensure smoother operations and higher customer satisfaction.

Operations 278

Operations Management Shipping Costs Merchant Services 278

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Operations 269

Operations Merchant Services Gifts Management 269

Forrester eCommerce

SEPTEMBER 30, 2020

One of the most important things you can do as a revenue or sales operations leader is ensure that the annual sales goals set across the business are realistic and in line with the business assumptions. The uncertainty around the length and extent of COVID-19 makes the expected impact for 2021 unclear.

Operations 476

Operations 476