Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. While attackers target retailers across verticals, food- and event-oriented retail have been highly targeted.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Groove

OCTOBER 30, 2024

Business-to-business electronic commerce—or B2B eCommerce—refers to digital transactions of goods and services between two companies. While B2B eCommerce involves commercial exchanges, B2C consists of retail sales. The B2B eCommerce model has many components, including bulk orders, negotiated pricing, and complex approval processes.

B2B 287

B2B Payment Services eCommerce B2C 287

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

Retail 277

Retail Payment Services Consumer Management 277

Groove

NOVEMBER 17, 2024

If you'd like to ensure that your retail website works as it should each and every time, we hope you’ll find this guide helpful! Payment & Inventory Management BigCommerce supports a variety of third-party payment services. Importantly, BigCommerce doesn’t penalize stores that use non-standard payment gateways.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

OCTOBER 30, 2024

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses. Self-service kiosks allow shoppers to take charge.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

FEBRUARY 23, 2022

No matter how fast the modern payment ecosystem is developing, the pursuit of the best customer experience isn’t going anywhere. To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy.

Payment Services 360

Payment Services Cryptocurrencies Social Media Telecommunications 360

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

JULY 13, 2023

The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. Instead of seeing compliance as a painful obligation, it’s time to see it as a springboard for innovation, expansion and collaboration.

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

Retail TouchPoints

MARCH 10, 2025

counterpart readies to launch a new online marketplace , Best Buy Canada is expanding its own marketplace with the integration of cross-border payment service PingPong. With this move, Best Buy Canada will be able to open its marketplace to international sellers, facilitating payouts in more than 100 currencies. As its U.S.

Payment Services 162

Payment Services Payments Operations Other 162

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

Payment Services 245

Payment Services Operations Banking Technology 245

Retail TouchPoints

JULY 19, 2024

The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and robotexts – many launched by bad actors spoofing legitimate retail companies to swindle money and personal information from their customers. Beyond the consumer risk, there is the retailer brand risk. AI further complicates the CX picture.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

JULY 2, 2024

In fact, the financial services firm UBS projects that the market will hit $1.5 It’s also essential to notify customers about any changes in their subscriptions, such as rate increases or service alterations. Streamline Cancellations to Cut Chargebacks One effective way to reduce chargebacks is by simplifying the cancellation process.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Retail TouchPoints

MARCH 6, 2025

In retail brand impersonation attacks, cybercriminals pose as trusted retailers or brands to deceive consumers into revealing sensitive information, making payments for fake products or downloading malicious content.

Payment Services 232

Payment Services Social Media Download Information 232

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Once the order is approved, they call customer service to request a change to the delivery address so they can receive the stolen goods.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

MARCH 27, 2023

If we thought the pandemic-driven shift to digital payments was an evolution, we’re about to be catapulted into a new world, where payments will become possible in places thought impossible just a few years ago. Currently, consumer payments account for more than 60% of all embedded finance transactions and are set to reach $3.5

Payments 264

Payments Payment Services Financial Services Consumer 264

Retail TouchPoints

APRIL 24, 2023

Bed Bath & Beyond has filed for Chapter 11 bankruptcy protection and will implement an orderly wind-down of its businesses while “conducting a limited marketing process” to find one or more buyers for some or all of its assets. It remains to be seen if a court-approved sales process will enable better results for the retailer.

Payment Services 278

Payment Services Operations Supplies Improvements 278

Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences.

Payment Services 279

Payment Services Channel Omnichannel Operations 279

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. In this comprehensive guide, we will explore the core components of retail digitization, highlighting its transformative benefits, potential challenges, and provide practical steps to help you step up your digital game.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Here’s how Macy’s , Jacadi and Amazon are leveraging innovative cart, payment, checkout and post-purchase experiences to drive conversions and even repeat purchases.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

AUGUST 22, 2023

retailer to offer Tap to Pay on iPhone, which allows associates to accept contactless payments using their iPhones without requiring a dedicated payments card reader or additional hardware. Morgan Payments powers the Tap to Pay on iPhone service, which can accept credit and debit cards, Apple Pay and NFC-enabled digital wallets.

Merchant Services 246

Merchant Services Payment Services Point of Sale Mobile 246

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 299

Payment Services Point of Sale Retail POS 299

Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. Retailers cannot take this resilience for granted. To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech.

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

AUGUST 23, 2024

The 2024 Verizon Data Breach Investigations Report notes that there were 725 known data breach incidents in the retail sector for the year ending in late October 2023. It can also prevent a retailer from being able to trade by removing access to critical POS, inventory or financial systems. Is it read-only and encrypted?

Payment Services 317

Payment Services Retail Operations Management 317

Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

APRIL 6, 2023

Editor’s note: This is the fourth article in our series on AI in retail. The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is.

Supplies 262

Supplies Payment Services Operations Retail 262

Retail TouchPoints

APRIL 17, 2024

URBN , parent company of Urban Outfitters , Anthropologie , Free People and FP Movement , will adopt Stripe as its primary payments infrastructure for both online and in-store sales, consolidating the majority of its North American payments volume onto the solution provider.

Payment Services 264

Payment Services Merchant Services Banking Customer 264

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! If you expect your associates to be retail superheroes, here are four things to look for when selecting a POS solution. And think about how true that is in a retail setting. And even for each retailer, POS needs could vary store by store. Keep the stores tidy. Probably not.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

MAY 16, 2024

Healthcare and retail are being combined in ways that were unimaginable just a few years ago. retail healthcare clinics market is projected to increase from $2.79 Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Healthcare is even moving into the home with help from retailers.

Payment Services 262

Payment Services Technology Payments Retail 262

Retail TouchPoints

JANUARY 12, 2024

After a customer pays at a register or via the Scan & Go mobile payment solution, a combination of computer vision and digital technology deployed in stores’ exit areas captures images of their cart and verifies payment for all items within a shopper’s basket.

Payment Services 264

Payment Services Mobile Payments Technology Mobile 264

Retail TouchPoints

JULY 8, 2024

Citing “extremely low volumes” of customers using personal checks, Target will stop accepting checks for in-store payments on July 15, 2024, as reported in the Minneapolis Star-Tribune and confirmed by Target. The retailer joins several supermarket retailers that have stopped accepting checks, including Aldi , Whole Foods Market and Lidl.

Payment Services 290

Payment Services Marketing Point of Sale Customer 290

Retail TouchPoints

JULY 5, 2024

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model. Months earlier, it was reported that thousands of Walmart stores in the U.S.

Payment Services 278

Payment Services Retail Customer Experience Operations 278

Retail TouchPoints

MARCH 22, 2022

Reach , a combined payments, tax and fraud platform designed to improve handling of cross-border commerce transactions, has received $30 million in its latest funding round. The Reach solution powers transactions in 120 local currencies and local processing in more than 40 markets.

Merchant Services 276

Merchant Services Payment Services Banking eCommerce 276

Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs. Bed Bath & Beyond parent company Beyond, Inc.

Payments 278

Payments Payment Services Customer Data Operations 278

Retail TouchPoints

MAY 22, 2024

In an era when ecommerce is reshaping retail, platforms like Shopify have emerged as indispensable allies for businesses large and small. Revenue Recognition Pitfalls in Ecommerce Platforms like Shopify, while instrumental in facilitating online sales, often present financial data that can be misleading for CFOs and finance teams.

Payment Services 324

Payment Services Shipping Costs Shopify Payments 324

Groove

JULY 22, 2024

Choosing the correct Shopify payment gateway is a decision that eCommerce retailers should not take lightly. Each payment gateway has its own series of benefits and challenges associated with the service. Before diving into the five payment gateways on this list, let's briefly discuss what a payment gateway is.

Payment Services 195

Payment Services Merchant Services Payments Shopify 195

Retail TouchPoints

JANUARY 25, 2023

Today, it seems cash is a thing of the past, with most shoppers leaning on credit cards or even mobile payment to complete transactions for both physical and online shopping. Much like changing regulations for government agencies, retailers are preparing to navigate the next major update: PCI DSS 4.0. While PCI DSS 4.0 While PCI DSS 4.0

Merchant Services 354

Merchant Services Payment Services Mobile Payments Customer Data 354

Retail TouchPoints

AUGUST 5, 2022

New Jersey mall and entertainment complex American Dream has failed to make an interest payment on municipal loans sold to help finance the $5 billion venture. The missed payment was for $8.8 Payment on the $287 million debt was due Aug. The balance in the reserve account previously used to make payments on the loans is $862.12.

Payment Services 272

Payment Services Operations eCommerce Retail 272