Retail TouchPoints

DECEMBER 3, 2024

Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years.

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POS Gifts Operations Arts 286

Retail TouchPoints

OCTOBER 30, 2024

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses. Also, automation plays an important role in IT operations.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

JANUARY 15, 2025

Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. Changes to operational procedures may be needed in countries where offline PIN verification is used. Retailers are encouraged to ensure their payment processor supports this resilience capability.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Groove

OCTOBER 6, 2020

Curtain Call is a B2B retailer that sells dance class wear and costumes for recitals. Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. IBM iSeries Integration With BigCommerce. The Solution.

BigCommerce 363

BigCommerce Operations Magento B2B 363

Forrester eCommerce

SEPTEMBER 17, 2018

Stripe’s solution combines several of the technology components that go into in-person payments and works to abstract the complexity away for merchants and developers. In-person payments are operationally challenging for merchants. […].

Merchant Services 207

Merchant Services Point of Sale Payment Services Operations 207

Retail TouchPoints

OCTOBER 27, 2024

So what are brands and retailers doing to engage this cohort, as the oldest among them enter the workforce and the youngest unleash their teenage angst on their parents and the world? That’s changed the look of both marketing and the products retailers sell. They’re Gen Z, born between 1997 and 2012 and comprising 20.69% of the U.S.

Social Media 321

Social Media Magazine Consumer Payment Services 321

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”.

Retail 355

Retail Point of Sale POS Technology 355

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

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POS Gifts Events Mobile 278

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

Payment Services 245

Payment Services Operations Banking Technology 245

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. A centralized database is a system where all of a company’s data is stored in one location, accessible to all departments and retail locations in real time.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

NOVEMBER 12, 2024

Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail. As the holiday rush looms, retailers face a critical challenge: meeting the demands of tech-savvy consumers who expect seamless, efficient and personalized shopping experiences that combine digital and physical aspects.

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Walgreens is continuing to seek ways to tighten operations and enhance the convenience of store pickup.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

MAY 30, 2024

To compete today, retailers must develop new and innovative ways to engage their customers and generate more loyalty. Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. Developing a feedback loop.

Point of Sale 289

Point of Sale Customer Experience Payment Services Magazine 289

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Beginning later this year, U.S.

Payment Services 299

Payment Services Point of Sale Retail POS 299

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

JANUARY 10, 2024

There’s been a lot of talk recently about retailers reporting lower-than-expected earnings due to inventory shrinkage. The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” days, and one doubled its sales in one year.

Shipping Costs 310

Shipping Costs Food and Beverages Retail Supplies 310

Retail TouchPoints

MARCH 10, 2025

have ratified a new three -year contract under the aegis of the Retail, Wholesale and Department Store Union (RWDSU), joining unionized workers at three New York City bookstores, including the companys flagship Union Square location. Employees at a Barnes & Noble store in Bloomington, Ill.

Department Stores 271

Department Stores POS Improvements Information 271

Retail TouchPoints

OCTOBER 19, 2023

For retailers relying on critical IT systems to support both in-store and ecommerce sales, outages from significant weather events can have a big impact on business. As digital IT infrastructure has evolved, the hardware and software tools available to protect these assets also have advanced to help retailers maintain their balance.

Events 261

Events Retail Telecommunications Point of Sale 261

Retail TouchPoints

SEPTEMBER 7, 2022

As big-brand national retailers adjust to the post-pandemic evolution in shopper behavior, many are adopting new strategies and exploring additional product lines and verticals to boost profits. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

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Retail Operations Management Omnichannel 264

Retail TouchPoints

DECEMBER 5, 2024

If you expect your associates to be retail superheroes, here are four things to look for when selecting a POS solution. And think about how true that is in a retail setting. Device flexibility for optimal interactions Every retailer has different needs when it comes to serving customers. Is that going to change anytime soon?

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POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

DECEMBER 25, 2023

People have been saying “Retail is dead” for several years now. Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. No, retail isn’t dead.

Customer Experience 282

Customer Experience Customer Retail Point of Sale 282

Retail TouchPoints

JUNE 29, 2022

The premium apparel retailer operates in 128 countries at approximately 6,800 points of sale as well as online in 59 countries. Knowing what items are in-stock at its stores in real time will help improve the efficiency of ship-from-store and BOPIS operations at Hugo Boss.

Point of Sale 260

Point of Sale Apparel Clothing Fashion 260

Retail TouchPoints

APRIL 3, 2023

Retail operations are an increasingly popular target for cybercriminals. The growth of online shopping, self-checkout systems, point-of-sale transactions and other digital processes has created numerous opportunities for attackers. And the most common jumping board for cyberattacks on retail? Active Directory (AD).

Payment Services 300

Payment Services Payments Retail Operations 300

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. In the midst of these accelerated changes, few jobs have changed more than retail work. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment.

Supplies 311

Supplies Retail Fulfillment Point of Sale 311

Retail TouchPoints

AUGUST 20, 2021

In the ecommerce realm, we’ve seen retail media networks emerge and accelerate. Jay Hutton , President and CEO, VSBLTY ; Maroun Ishac , Director of Business Development, Retail Solutions Division, Intel Corp. ; Retailers have created Retail Media Networks to compete with the Amazons, Facebooks and Googles,” Brown explained.

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Retail Consumer Supplies Webinar 325

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

Payments 287

Payments Payment Services Retail Omnichannel 287

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Electronics 301

Electronics Payment Services Retail Mobile 301

Retail TouchPoints

MARCH 15, 2023

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient ways to streamline and enhance their operations and the customer experience. But because they don’t engage consumers, they do little to encourage a point-of-sale purchase. billion in 2021 to $34.77

Retail 273

Retail Electronics Point of Sale Technology 273

Retail TouchPoints

JULY 7, 2020

The global pandemic has accelerated the pace of change for the retail industry at a rate we have never before seen. Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good. And contactless is not limited to the point of sale.

Merchant Services 255

Merchant Services Payment Services Payments Small Business Retail 255

Retail TouchPoints

AUGUST 25, 2020

Non-essential retailers around the world have been devastated by COVID-19, with many experiencing everything from store closures to unprecedented drops in sales. To fuel these predictions, and ‘predictions’ is the apt term considering it’s still early days in retail’s recovery, it is helpful to look to retail trends in China.

Payment Services 306

Payment Services Retail Social Media Payments 306

Retail TouchPoints

SEPTEMBER 4, 2024

For retailers, these physical locations are strategic assets that reduce transportation costs and enhance profit margins. Experiential Retail to Redefine Consumer Engagement The future of retail lies in transforming stores into engaging environments that captivate customers beyond traditional shopping.

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Retail Banking Supplies Mobile 264

Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record. But France’s production pipeline marched on, seemingly without heeding the market changes.

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Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

MARCH 14, 2023

Online fashion retailer ASOS has named Criteo as its exclusive partner for endemic brands’ advertising across its app and web experiences. Advertisers will be able to take advantage of improved targeting and measurement capabilities, and Criteo also will support AMG sales efforts to brands and agencies in key markets.

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Social Media Fashion Retail Point of Sale 275

Retail TouchPoints

APRIL 20, 2022

To capitalize on this expected growth, cannabis retailers are focused on building trust and, most of all, standing out. Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. “Our

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. That will happen this year. AI agents will shop for you.

Retail 290

Retail Mobile Consumer Recommendation 290