Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Also, automation plays an important role in IT operations. IT teams today can (and should!)

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Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

FEBRUARY 28, 2025

As they operate behind the scenes, they are technically faster and more efficient than UI testing. In the fast-paced retail industry, technology remains the backbone of operations. From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems.

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Retail Customer Experience Operations Point of Sale 191

Forrester eCommerce

SEPTEMBER 17, 2018

Stripe’s solution combines several of the technology components that go into in-person payments and works to abstract the complexity away for merchants and developers. In-person payments are operationally challenging for merchants. […].

Merchant Services 207

Merchant Services Point of Sale Payment Services Operations 207

Retail TouchPoints

SEPTEMBER 11, 2023

Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience. That’s where cloud-optional technology comes into play. Apps are built to operate without reliance on the cloud and work as intended even with a weak or nonexistent internet connection.

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Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

DECEMBER 18, 2024

ecommerce sales reached an impressive $1.1 trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics.

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Retail Clothing eCommerce Social Media 278

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

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Payment Services Operations Banking Technology 245

Retail TouchPoints

SEPTEMBER 4, 2024

Amazon ’s Just Walk Out (JWO) cashierless technology has found a welcoming home in sports stadiums, a trend that will continue this fall, with a total of 14 new stores joining those already in place at Lumen Field in Seattle and Commanders Field outside Washington, D.C., as well as Baltimore’s first JWO store at M&T Bank Stadium.

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Technology Payment Services Banking Clothing 278

Retail TouchPoints

NOVEMBER 12, 2024

By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales. Customers scan product QR codes to bypass the checkout line, reducing congestion during peak periods.

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Gifts Magazine Information Social Media 275

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

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Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record.

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Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

DECEMBER 5, 2024

The least we can do is set them up for success with the right technology. When it comes to technology, associates expect to log in to a POS application and use it just like any other app they use on a day-to-day basis. And, and, and… Are we expecting too much from store associates? Is that going to change anytime soon? Probably not.

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POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

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Apparel Technology Payment Services Games 278

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Technology Payment Services Customer Experience Blog 297

Retail TouchPoints

DECEMBER 16, 2022

With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales. Retailers can rely on innovation to fill the gaps left by a lack of staff by deploying the right retail technologies. Ease of Use. Using mPOS solutions is simple and uncomplicated.

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Technology Payment Services Retail POS 278

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.

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Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

MAY 29, 2024

Businesses and organizations across virtually all markets and niches are exploring how artificial intelligence (AI) could benefit their operations. Technological and industry expertise: Companies need to align with solution developers with expertise in AI and their specific verticals to create total systems that work seamlessly.

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POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

DECEMBER 16, 2022

Called Project Unlock , the new technology combines low-cost RFID chips and IoT sensors to activate power tools at the point of purchase while also creating a secure, publicly accessible and anonymized record of legitimate purchases on the blockchain. Visualization of how Project Unlock RFID tags will work.

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Retail Point of Sale POS Technology 355

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

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POS Mobile Point of Sale Technology 278

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail. Installing efficient mobile technology doesn’t just meet short-term employee needs.

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POS Shipping Costs Point of Sale Mobile 264

Retail TouchPoints

SEPTEMBER 14, 2023

fulfillment operations. By handing operations off to Cart.com, Pacsun will be able to tap into the company’s “scale, proprietary technologies and operational expertise” to “enhance our efficiency and increase customer satisfaction,” said Russell Bowers, COO and CFO of Pacsun in a statement.

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Fulfillment POS Point of Sale Omnichannel 263

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. So my job was to “keep the lights on” while also bringing in newer and better technology built for the future.

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POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

OCTOBER 7, 2020

The company is now operating approximately half of its locations. We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S. Now we are going to finish ahead of time with a full deployment across all of our operations by the end of October.

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Vend Payment Services Point of Sale Travel 214

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. of all in-store sales and the GDP of Canada.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

JANUARY 10, 2024

The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” This means retail distribution needs to operate as efficiently as possible, as teams are trying to do more with less resources.

Shipping Costs 310

Shipping Costs Food and Beverages Retail Supplies 310

Groove

OCTOBER 6, 2020

eCommerce Integration: Improving B2B Operations. Prior to enlisting our team's help, Perform Group used outdated technology, managed their own servers in Magento, and needed a better platform to run their eCommerce solution on. Operating in this manner caused frustrations for the sales team. The Problem. The Solution.

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B2B Operations eCommerce BigCommerce 196

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. With this increasing use of voice technology in smart speakers and devices, voice-activated payments for purchases will continue to surge.

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Payment Services Payments Small Business Retail Technology 179

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

FEBRUARY 9, 2022

Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Tap to Pay on iPhone will be available to participating payment platforms and their app developer partners to leverage in software developer kits (SDKs) in an upcoming iOS software beta.

Payment Services 299

Payment Services Point of Sale Retail POS 299

iVend

NOVEMBER 7, 2023

Successful retail requires operational efficiency – the more streamlined the business processes the greater the potential for reduced costs and increased business growth. So retailers are looking for ways to optimize retail operations, across every process – and retail technology is a powerful enabler.

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POS Operations Technology Retail 97

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal.

Payment Services 294

Payment Services Merchant Services Payments Point of Sale 294

Retail TouchPoints

MARCH 7, 2025

Motivations range from the need to replace legacy systems and obsolete technology, particularly prevalent among online retailers, to the two-thirds of luxury retailers saying an inability to innovate using their existing systems was an important trigger for payments modernization.

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Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JUNE 9, 2022

The Red By Dufry program is already live in the 50+ countries where Dufry operates. During the past two years, Hudson has been enhancing its offerings with self-checkout technology and new store designs. The retailer announced its plans to deploy Amazon ’s Just Walk Out technology in select stores in early 2021.

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Travel Magazine Books Electronics 328

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. By 2030, the smart retail market will be worth $91.36 billion thanks to these aggressive investments.

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Payments Payment Services Retail Omnichannel 287

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. 5G is critical for these technologies to deliver the wow factor. Ritesh Mukherjee is an accomplished leader focusing on global communications and technology.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

JUNE 7, 2022

Prior to that position Brok spent more than eight years at Nike , eventually serving as its VP, Global Product and Merchandising Operations and Analytics. Brok, who took the CEO job in September 2020, is a retail and brand veteran with more than 30 years’ experience, most recently as President of EMEA for Starbucks.

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POS Mobile Operations Technology 343

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

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Technology Consumer Mobile Operations 288

Retail TouchPoints

NOVEMBER 2, 2020

The convenience store experience just got more convenient at Chartw ells , a division of Compass Group that operates thousands of stores on college and corporate campuses. The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus.

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Payment Services Mobile Technology Operations 293