Why Inbound CX Tunnel Vision can Undermine Retailer Operations
Retail TouchPoints
JULY 19, 2024
The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and robotexts – many launched by bad actors spoofing legitimate retail companies to swindle money and personal information from their customers. Beyond the consumer risk, there is the retailer brand risk. AI further complicates the CX picture.
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