Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. of all purchased goods were returned to retailers. of all purchased goods were returned to retailers. In a report from Radial, the average return costs retailers an estimated $27 on a $100 ecommerce order.

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Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

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Retail TouchPoints

NOVEMBER 19, 2024

As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. I’ve worked in retail jobs where they’ll post the schedule on Sunday for the week that starts the next day, and [that] makes it impossible to plan. “We

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Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges.

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Retail TouchPoints

DECEMBER 23, 2024

Bankruptcy Court in the Southern District of Texas and has begun to wind down retail and wholesale operations, including holding going out of business sales prior to closing its approximately 700 stores across the country. (PCHI) has filed for Chapter 11 bankruptcy protection in the U.S.

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Retail TouchPoints

DECEMBER 23, 2024

Closeout retailer Big Lots has initiated going of out business sales at its remaining stores following the news that a planned sale to Nexus Capital Management has fallen through. Big Lots currently operates 960 stores, according to its website , and will continue to serve customers both in-store and online.

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Retail Operations Management Customer 278

Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business.

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Retail TouchPoints

NOVEMBER 21, 2024

However, this year, you and retailers are facing the same problem: a quirk of the calendar means there are only 27 days between Thanksgiving and Christmas, five fewer days than usual, so retailers have a number of tricky balancing acts they’ll need to pull off to make sure it really is the most wonderful time of the year.

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Shipping Costs Retail Toys Games 274

Retail TouchPoints

NOVEMBER 25, 2024

one of its three main markets by 2026, Mango plans to operate 42 stores in the country by the end of 2024. The apparel retailer also plans to open more than 20 locations next year, primarily in the Sun Belt and Northeast, according to CNBC. The retailer’s target is to operate approximately 65 U.S.

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Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines.

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Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. Today’s retailers have every incentive to ensure all customer inquiries are promptly and adequately addressed.

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Retail TouchPoints

DECEMBER 4, 2024

The platform has been adding a wide range of retailers to its portfolio throughout the past year, including Vitamin Shoppe , JD Sports , Camping World, Lowe’s , H Mart , Aveda and Mattress Firm. David’s Bridal is a leader in wedding and special occasion retailing, operating more than 180 stores.

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Toys Retail Apparel Games 273

Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. In our experience, there are five important things to keep in mind when envisioning stadium-adjacent retail experiences: The shopping district should feel complete even when the stadium is not in use.

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Retail TouchPoints

NOVEMBER 1, 2024

When you think of any major retailer, you probably immediately imagine a personality, a distinct vibe, or something about the company that sets it apart in the marketplace. A strong employer brand is an asset in the highly competitive retail job market, helping companies stand out and hire the best candidates.

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Retail Social Media Management Improvements 276

Retail TouchPoints

MARCH 10, 2025

Retail workers are the face of the company. But the unique set of challenges that come with working in retail, coupled with todays economic reality, can have a significant toll on the mental and emotional wellbeing of employees. Alongside abuse from customers, associate wellbeing can also be heavily impacted by retail crime.

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Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. As a result, retail IT leaders tend to be highly deliberate and cautious in their change management processes.

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Retail TouchPoints

NOVEMBER 27, 2024

UK-based JD Sports has acquired Groupe Courir , a 323 -store sneaker retailer with locations in France, Spain, Belgium, the Netherlands, Portugal and Luxembourg. Three Courir stores operate under the Naked banner, an elevated women’s sneaker concept. retailer Hibbett for approximately $1.1 The €520 million ( $548.1 billion.

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Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. While attackers target retailers across verticals, food- and event-oriented retail have been highly targeted.

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Retail TouchPoints

MARCH 4, 2025

Inflation and economic uncertainty have put pressure on retailers to find creative ways to protect margins while staying competitive. Retailers use it to stay agile, ensuring their prices remain competitive while optimizing revenue and profitability. But in a physical store, the concept can feel less intuitive.

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Retail TouchPoints

DECEMBER 17, 2024

Walmart will invest $1.3 billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country.

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Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. 1, 2025, Blotner will assume the role of President, Commercial and Operations, overseeing these combined functions as part of an integrated organizational model.

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Shipping Costs Retail Fulfillment Shipping 280

Retail TouchPoints

DECEMBER 18, 2024

As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 However, these fees also introduce significant compliance challenges for retailers. trillion by 2029.

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Retail TouchPoints

DECEMBER 27, 2024

Retailers have to start understanding Gen Z. Theyve grown up with devices in hand, and social media is their base of operations. Theyre a tough nut to crack for many retailers; particularly those using more traditional approaches to research. Retailers must reflect this diversity in their marketing.

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Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

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Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. The post-purchase experience in retail refers to the interactions and elements that follow a customers completion of a transaction. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

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Retail TouchPoints

NOVEMBER 6, 2024

Save A Lot is partnering with Retail Fluent Media Network (RFMN) to bring Digital Window Signs to stores, including 750 independently owned and operated locations across 32 U.S. Click here to access the latest news on all things retail media.

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Retail TouchPoints

FEBRUARY 28, 2025

Their importance in todays digital world and their relationship with the retail industry should not be underestimated. For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether or not a product is available.

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Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

DECEMBER 23, 2024

Members of the Nordstrom family along with Liverpool , a Mexican retailer that has recently been expanding relationships with U.S.-based passive stake in Nordstrom in a $294 million deal that made Liverpool one of the retailers largest shareholders. ownership of the company and 49.9% to Liverpool.

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RetailMinded

JANUARY 30, 2025

Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. Unpacking The Hidden Costs When retailers think about the impact of crime, their first thought is often the monetary loss tied to stolen inventory.

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Operations Retail Customer Loyalty Management 98

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop.

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Retail TouchPoints

OCTOBER 30, 2024

Now that we are nearing his first birthday, I once again think about the retail spaces we frequent with a different lens. As retailers refresh their designs, it’s wise to examine all potential clients – like pet owners and their accompanying pets – when creating their one-of-a-kind experiences. I even frequently see pets on planes.

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Retail Travel Outdoor Arts 287

Retail TouchPoints

JANUARY 20, 2025

Retailers must navigate these challenges while staying compliant with regulations so they can ensure smooth operations and demonstrate environmental responsibility. By managing waste thoughtfully and sustainably, retailers can reduce their environmental impact and demonstrate a commitment to sustainable practices.

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