Forrester eCommerce

JUNE 15, 2020

The pandemic’s impact on retail is a story of two halves. Many firms have felt the pain of store closures and need to adapt their operations to online-only sales and social-distanced operations across warehouses.

Operations 341

Operations Retail Consumer Customer Experience 341

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. The vintage fashion retailer will use Cart.com’s third-party logistics solutions and outsource fulfillment capabilities out of the solution provider’s New Jersey facility.

Fulfillment 255

Fulfillment Omnichannel Operations Fashion 255

Retail TouchPoints

AUGUST 15, 2024

With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations. As Boll & Branch expands its operations, NetSuite has the scalability to grow with its business and act as a force multiplier for efficiency.”

Operations 225

Operations Supplies Management Omnichannel 225

Retail TouchPoints

OCTOBER 21, 2024

the parent company of Bed, Bath & Beyond , has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath & Beyond back to brick-and-mortar retail, a year-and-a-half after it shuttered all its stores. Beyond, Inc. ,

Operations 233

Operations Financial Services Arts eCommerce Technology 233

Retail TouchPoints

OCTOBER 4, 2024

After utilizing Inspectorio’s Responsible Sourcing and Inspection solutions for over three years, Dick’s will add the company’s Traceability and Transparency , Production Monitoring , and Lab Testing modules into its supply chain operations.

Sporting Goods 208

Sporting Goods Operations Supplies Management 208

Forrester eCommerce

OCTOBER 20, 2020

In the wake of the pandemic's deluge of disruption, retailers, brand manufacturers, and ecosystem players such as mall operators are entirely rethinking their businesses, heralding much change ahead. Read what we predict for retail in 2021.

Operations 259

Operations Retail Supplies Consumer 259

Retail TouchPoints

NOVEMBER 27, 2024

UK-based JD Sports has acquired Groupe Courir , a 323 -store sneaker retailer with locations in France, Spain, Belgium, the Netherlands, Portugal and Luxembourg. Three Courir stores operate under the Naked banner, an elevated women’s sneaker concept. retailer Hibbett for approximately $1.1 The €520 million ( $548.1 billion.

Retail 259

Retail Fashion Operations Customer 259

365 Retail

JULY 22, 2024

Data and promotions are central to the success of retail operations, as highlighted in the “Retail Resilience” report. By effectively utilising data and strategic promotions, retailers can significantly improve their decision-making processes and drive consumer engagement. However, 34.6% About 87.4%

Operations 104

Operations POS Retail Download 104

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Grocery retail is rooted in a traditional brick-and-mortar business model, with many longstanding and comprehensive internal processes.

Payment Services 205

Payment Services Operations Banking Technology 205

Retail TouchPoints

JUNE 15, 2022

In response to the ongoing conflict in Ukraine, the Inter IKEA Group and Ingka Group , the holding company that controls the home goods retailer’s stores, shared that IKEA operations in Russia and Belarus will continue to scale down after an initial pause in March.

Operations 274

Operations Home Furnishings Retail Supplies 274

Retail TouchPoints

FEBRUARY 25, 2022

Experiential retailer b8ta officially shut down its U.S. brick-and-mortar operations on Feb. The brand’s international businesses, b8ta Japan and b8ta MENA in the UAE, remain operational, and the Japanese business has acquired the brand’s licenses in Japan, according to TechCrunch. “It Experiential Retail Will Never be the Same.

Other 288

Other Operations Retail Toys 288

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 229

Operations Shipping Costs Fulfillment Omnichannel 229

Retail TouchPoints

APRIL 6, 2023

Editor’s note: This is the fourth article in our series on AI in retail. The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is.

Supplies 219

Supplies Payment Services Operations Retail 219

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 243

Management Retail Merchant Services Operations 243

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Operations 311

Operations Omnichannel Customer Experience Consumer 311

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 271

Fulfillment Operations Order Fulfillment Omnichannel 271

Retail TouchPoints

FEBRUARY 9, 2023

“During his career, Nick’s been the Chief Merchant for one of the UK’s biggest retailers, led multiple categories for department store Marks & Spencer , and was a key leader in the category and international expansion of the multi-billion-dollar George brand.”

Operations 251

Operations Retail Department Stores Omnichannel 251

TalkingRetail

OCTOBER 23, 2024

Parfetts has promoted John O’Neill to the new role of retail operations controller to support the continued growth of the Go Local fascia.

Operations 59

Operations Retail Management 59

iVend

NOVEMBER 7, 2023

Successful retail requires operational efficiency – the more streamlined the business processes the greater the potential for reduced costs and increased business growth. So retailers are looking for ways to optimize retail operations, across every process – and retail technology is a powerful enabler.

POS 97

POS Operations Technology Retail 97

Retail TouchPoints

JUNE 15, 2020

At large retail outfits you won’t be trying on that shirt. There will be some innovation that may first strike us as odd: Suitsupply is reinventing its retail journey by installing “ Safe Shopping Screens” partitions in its stores. Other operations will innovate, but will this be enough? Let’s Fix The Fear.

Operations 306

Operations Small Business Retail Retail Technology 306

Retail TouchPoints

MARCH 5, 2024

Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release. However, at press time, the retailer’s U.S. The Body Shop Canada has ceased online sales, and while its stores remain open, the company plans to close 33 of its 105 locations across the country in the near term.

Operations 275

Operations Presentation Retail Marketing 275

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020. compared to Q1 2022.

Operations 208

Operations Merchant Services Gifts Management 208

Retail TouchPoints

JUNE 1, 2022

Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., The Wolt consumer app will continue to run separately with support from DoorDash, and Wolt will maintain operations in all of the markets where it currently operates. reporting directly to DoorDash CEO Tony Xu.

Operations 283

Operations Consumer Technology Improvements 283

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. How AWS works with retailers to continuously increase the speed of innovation every year.

Operations 335

Operations eCommerce Retail Fashion 335

Retail TouchPoints

JUNE 28, 2023

We all know that the fourth quarter holiday season is the single most important sales period of the year for retailers. Nearly 40% of retail annual sales occur in the fourth quarter. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 226

Operations Shipping Costs Fulfillment Shipping 226

Retail TouchPoints

JULY 10, 2024

By addressing common challenges such as inventory visibility, outdated processes, obsolete stock, mislabeling and shifting customer demands, your business can ensure smoother operations and higher customer satisfaction.

Operations 241

Operations Management Shipping Costs Merchant Services 241

Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Von Furstenberg and de Boni announced last week that by the end of 2024 all operations for the brand will once again be managed in-house.

Operations 205

Operations Fashion Management Marketing 205

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people. “We in a statement.

Operations 269

Operations Department Stores eCommerce Supplies 269

Retail TouchPoints

JULY 26, 2023

The retail landscape of yesterday is no more. Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 188

Fulfillment Operations Shipping Costs Order Fulfillment 188

Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Walgreens is continuing to seek ways to tighten operations and enhance the convenience of store pickup.

Payment Services 229

Payment Services Operations Omnichannel Fulfillment 229

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. Comparable sales fell 9.3% as overall revenue dropped to $14.7

Omnichannel 287

Omnichannel Operations Technology Improvements 287

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell.

Operations 233

Operations Consumer Electronics Telecommunications Electronics 233