Ecommerce Platforms

MAY 8, 2020

Shipping doesn't have to be free. However, studies have shown that 91% of ecommerce customers rethink their purchases from online stores when they realize that the shipping wasn't priced well or it wasn't fast enough. Customers go to those sites and expect free/cheap shipping and rapid store-to-door delivery.

Shipping Costs 174

Shipping Costs Shipping eCommerce Platforms Fulfillment 174

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

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Operations Shipping Costs Fulfillment Omnichannel 264

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

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eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

JULY 31, 2023

Inventory distortion, whether it’s out-of-stocks or overstocks, are a huge and costly challenge for retailers and suppliers, and too often a source of great inconvenience to consumers. A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S.

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Shipping Costs Retail Supplies Improvements 246

Retail TouchPoints

AUGUST 22, 2023

Amazon has relaunched its ground shipping services for sellers after pausing operations in 2020. The offering, Amazon Shipping , allows sellers to deliver orders made through Amazon and other ecommerce sites in two to five business days. Amazon Shipping will provide delivery service within the U.S.

Shipping Costs 246

Shipping Costs Merchant Services Shipping Fulfillment 246

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Businesses continued to be put to the test over the last year, especially small business owners in retail and ecommerce.

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Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

JUNE 28, 2023

We all know that the fourth quarter holiday season is the single most important sales period of the year for retailers. Nearly 40% of retail annual sales occur in the fourth quarter. Having adequate inventory to ship is job one for any ecommerce business. Shipping takes on added importance during the holiday rush.

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Operations Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

SEPTEMBER 19, 2024

To ease the blow, the platform plans to reduce the minimums required to access free shipping (down from $69 to $49 for users in the Superstar rewards tier , for example), and offer a $15 shopping credit to users who send in their first Clean Out bag (offsetting the $14.99 Beginning Oct. processing fee).

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Shipping Costs Improvements Operations Books 271

lateshipment

MARCH 9, 2022

Shipping delays are inevitable even with the most efficient carriers. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. Shipping Delays are More Common Than You Think. On the contrary, shipping delays are more common than we believe.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

JULY 26, 2023

The retail landscape of yesterday is no more. Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

MAY 6, 2024

By using an AI-enabled software solution to pre-cool the store before a planned energy reduction, the retailer ensures the event doesn’t impact customer comfort. This enables an “ S 3 ” strategy that improves the Safety, Service and Sustainability of their multi-site retail operations and impacts their top and bottom lines.

Shipping Costs 286

Shipping Costs Retail Operations Technology 286

Groove

FEBRUARY 4, 2022

If you found this article on the web, you are likely a B2B Wholesale business that is looking to expand your operations into the eCommerce space. There are specific challenges that B2B merchants face when operating an eCommerce store, and you will want to address them before they become large issues. Specific B2B Wholesale Challenges.

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Payment Services B2B Operations Shipping Costs 195

Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping. Operational agility.

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eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

NOVEMBER 21, 2024

However, this year, you and retailers are facing the same problem: a quirk of the calendar means there are only 27 days between Thanksgiving and Christmas, five fewer days than usual, so retailers have a number of tricky balancing acts they’ll need to pull off to make sure it really is the most wonderful time of the year.

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Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

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Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

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Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. This allows us to] create a top-tier experience for the customer.

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Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved. Originally, the retailer was experiencing thousands of chargebacks every month. billion per year.

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Shipping Costs Payment Services Banking Retail 277

Fabric

MARCH 25, 2024

In the world of retail, markdowns are inescapable. retail inventories rose another 4% to reach $795 billion in November 2023. One way to improve inventory health is to use a robust pricing and promotions engine, like fabric Offers (Offers), to implement an effective markdown strategy. What causes retailers to markdown inventory?

Shipping Costs 130

Shipping Costs eCommerce Retail Shipping 130

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Marketplaces Forcing Retailers to Get Unique. The result?

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Retail TouchPoints

JUNE 28, 2024

Image courtesy The Den) Yaron Cohen is a real estate investor and tech entrepreneur, but on the day we visited he was working the espresso machine behind the coffee bar of his latest undertaking — retail and event space The Den. When COVID hit, I really took a step back,” said Cohen in an interview with Retail TouchPoints. “I

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Retail Payment Services Shipping Costs Beauty and Health 264

Retail TouchPoints

JANUARY 10, 2024

There’s been a lot of talk recently about retailers reporting lower-than-expected earnings due to inventory shrinkage. This means retail distribution needs to operate as efficiently as possible, as teams are trying to do more with less resources. Additionally, these shoes can cost anywhere from $50 to $15,000 for a single pair.

Shipping Costs 310

Shipping Costs Food and Beverages Retail Supplies 310

lateshipment

AUGUST 6, 2024

Research shows that around 15% of all shipments are damaged in a year, with costs accounting for $1 billion. These costs account for multiple areas such as the original product, shipping, and returns along with replacement and operational costs. How To Ship Fragile Items?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Retail TouchPoints

MAY 15, 2023

in an effort to reduce delivery costs while maintaining the fast shipping speeds the company is known for, multiple sources report and Amazon has confirmed. Amazon previously operated its fulfillment network on a national level, transporting products across the country as they were ordered, reported the Wall Street Journal.

Shipping Costs 278

Shipping Costs Fulfillment Travel Shipping 278

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

BigCommerce

JUNE 8, 2017

As anyone well-versed in operational ecommerce is aware, this actually encompasses a number of complex steps throughout the supply chain that all play a significant role in how customers perceive your business. In this guide, we’ll walk through everything you need to know about three of the most popular strategies: Drop-shipping.

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Drop Ship Shipping Costs Fulfillment Shipping 417

Retail TouchPoints

JUNE 7, 2024

With today’s technology, retailers have seemingly endless access to hundreds of data points, and it can be difficult to discern which metrics matter. But regardless of whether you’re a retailer with 10 locations or hundreds, measuring logistics performance is critical to business success.

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Supplies Shipping Costs Retail Definition 274

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

AUGUST 29, 2024

While much is often made about the cost of RFID tags, the larger barrier to adoption was the cost of the readers themselves. The upshot of the readers being too expensive was simple: from a cost standpoint, RFID was only viable for the DC. Let’s start with the costs. So what’s different this time for the stores?

Shipping Costs 297

Shipping Costs Supplies POS Customer Experience 297

Retail TouchPoints

DECEMBER 4, 2023

The retail industry is facing exceptional challenges in this post-pandemic era. So how can retailers survive and thrive in this new normal? To overcome these hurdles, artificial intelligence (AI), automation and robotics have emerged as game-changing solutions that are driving the retail industry forward.

Retail 264

Retail Shipping Costs Travel Operations 264

Retail TouchPoints

OCTOBER 3, 2023

It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors. Checking inventory in a local store but not placing an order?

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Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. If you’re experiencing ongoing increases in the number of shipped orders, that’s a positive sign.

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Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

NOVEMBER 15, 2024

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Amazon ’s highly anticipated low-cost Temu competitor has arrived , and it’s called Haul. Which begs the question: Why? But what about reputational risk?

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Shipping Costs Consumer Shipping eCommerce 173

Retail TouchPoints

JUNE 6, 2023

Recommerce, the online selling of previously owned items to buyers who reuse, recycle or resell them, is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030. Yet scaling recommerce comes with its own set of operational issues and inefficiencies. Opportunity #2: Better demand forecasting.

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Shipping Costs Clothing Merchant Services Shipping 278

Retail TouchPoints

DECEMBER 5, 2022

The retailer had about $121.5 Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. However, the retailer is still struggling on the sales side. “We billion in debt.

Shipping Costs 326

Shipping Costs Supplies Operations Shipping 326

lateshipment

MAY 3, 2021

And the vast majority of them are the goods people buy from eCommerce businesses operating globally. While it’s no secret that free package shipping does not actually exist and the seller is the one who has to pay for it, international shipping either costs loads of money for a brand, requires lots of workforces, or both.

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Shipping Costs Shipping Definition Operations 190