Retail TouchPoints

MARCH 10, 2025

Retail workers are the face of the company. But the unique set of challenges that come with working in retail, coupled with todays economic reality, can have a significant toll on the mental and emotional wellbeing of employees. They are the people who interact with shoppers and provide a memorable experience.

Retail 253

Retail Technology Events Improvements 253

Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. As a result, retail IT leaders tend to be highly deliberate and cautious in their change management processes.

Retail 277

Retail Technology Supplies Operations 277

Retail TouchPoints

OCTOBER 21, 2024

the parent company of Bed, Bath & Beyond , has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath & Beyond back to brick-and-mortar retail, a year-and-a-half after it shuttered all its stores. Beyond, Inc. ,

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Retail TouchPoints

NOVEMBER 22, 2024

Employee satisfaction plays a central role in store operations. Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences.

Management 278

Management Retail Merchant Services Operations 278

Retail TouchPoints

DECEMBER 27, 2024

Retailers have to start understanding Gen Z. Theyve grown up with devices in hand, and social media is their base of operations. Theyre a tough nut to crack for many retailers; particularly those using more traditional approaches to research. Retailers must reflect this diversity in their marketing.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

NOVEMBER 21, 2024

However, this year, you and retailers are facing the same problem: a quirk of the calendar means there are only 27 days between Thanksgiving and Christmas, five fewer days than usual, so retailers have a number of tricky balancing acts they’ll need to pull off to make sure it really is the most wonderful time of the year.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

Retail TouchPoints

MARCH 4, 2025

Inflation and economic uncertainty have put pressure on retailers to find creative ways to protect margins while staying competitive. Retailers use it to stay agile, ensuring their prices remain competitive while optimizing revenue and profitability. The Role of Technology Dynamic pricing isnt just a shift in strategy.

Customer 216

Customer Retail Electronics Operations 216

Retail TouchPoints

DECEMBER 17, 2024

This is not just an investment in infrastructure and technology; it is an investment in people, in communities, said Cristin Barrientos, President and CEO of Walmart Chile in a statement. Walmart will invest $1.3 The five -year investment plan will create 4,000 new jobs in the country.

Operations 244

Operations Supplies Technology eCommerce 244

Retail TouchPoints

DECEMBER 18, 2024

As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 However, these fees also introduce significant compliance challenges for retailers. trillion by 2029.

Retail 278

Retail Clothing eCommerce Social Media 278

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. However, their effectiveness hinges on more than just advanced technology.

Retail 179

Retail Operations Technology Recommendation 179

Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI.

Omnichannel 295

Omnichannel Technology Operations Consumer 295

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. While attackers target retailers across verticals, food- and event-oriented retail have been highly targeted.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

MARCH 10, 2025

Gary Hawkins has been enmeshed in the retail industry for nearly three decades. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.

Retail 200

Retail Technology Customer Loyalty Books 200

Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. The post-purchase experience in retail refers to the interactions and elements that follow a customers completion of a transaction. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item.

Improvements 311

Improvements Customer Experience Operations Technology 311

Retail TouchPoints

NOVEMBER 20, 2024

With programmatic spend increasing and the platforms themselves launching more advanced services for advertisers of all sizes, there has never been a better opportunity for smaller retail media networks (RMNs) to compete with their larger (and until now) dominant cousins.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

OCTOBER 29, 2024

The UK retailer already has deployed the changing room checkouts in 28 refurbished stores, including its Fosse Park flagship in Leicester, and plans to have the technology installed in more than 100 stores by 2028. If you want to be served by a colleague, that’s absolutely OK and you always can be.

POS 273

POS Clothing Technology Operations 273

Retail TouchPoints

FEBRUARY 28, 2025

Their importance in todays digital world and their relationship with the retail industry should not be underestimated. For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether or not a product is available.

Retail 191

Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. Many retailers are at this stage.

Technology 289

Technology Retail White Paper Fulfillment 289

Groove

JANUARY 13, 2025

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

DECEMBER 3, 2024

Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores. store to look as if an alien saucer had crashed into it, part of the retailer’s effort to include more localization in its stores.

Management 277

Management Fulfillment Technology Operations 277

Retail TouchPoints

DECEMBER 23, 2024

This summer, the number of Americans forecasted to use generative AI at least once per month exceeded 100 million , and more than ever, marketers need to seek ways to implement the technology in their organizations. She supports retail brands across verticals to grow programs and optimize at an enterprise level.

Marketing 182

Marketing Demo Retail Reference 182

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

Technology 302

Technology Retail Supplies Operations 302

Groove

NOVEMBER 19, 2024

Jason emphasizes how Shopware's open-source approach allows merchants to "bring their own cloud" and reduce operational costs while gaining full control over their eCommerce ecosystem. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

eCommerce 448

eCommerce Merchant Services Consumer Electronics Electronics 448

Retail TouchPoints

OCTOBER 30, 2024

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses. Also, automation plays an important role in IT operations.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

NOVEMBER 22, 2024

To compete, the robots will be required to grasp and lift various items from standard pallets; place them accurately into open cardboard boxes, maximizing space use and ensuring stability; and to operate autonomously and collaborate safely with humans in close quarters. An information session will take place on Dec. 16, 2024. “We

Improvements 289

Improvements Fulfillment Operations Mobile 289

Retail TouchPoints

NOVEMBER 7, 2024

The tags are designed to improve found rates, efficiency and order accuracy, and they provide retailers with the opportunity to integrate their functionality with other Instacart Connected Store technologies. This comprehensive approach allows retailers to create cohesive, branded experiences that truly resonate with customers.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). In a survey of 550 retail executives in the U.S.,

Consumer 290

Consumer Multichannel Supplies eCommerce 290

Retail TouchPoints

JANUARY 30, 2025

Houchens Food Group , which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has adopted solutions from eGrowcery designed to provide improved shopper engagement for its grocery banners. Houchens will deploy the technology to select IGA, Price Less and Food Giant stores.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

JANUARY 9, 2025

operations of Reebok and is exploring strategic options for Forever 21 soperations. Prior to this deal, JCPenney had been implementing a turnaround initiative introduced in September 2023 , using $1 billion to upgrade digital capabilities, in-store technology and merchandising and supply chain optimization.

Apparel 290

Apparel Supplies Fashion Outdoor 290

Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Fulfillment 287

Fulfillment Improvements Management Omnichannel 287

Retail TouchPoints

JANUARY 14, 2025

As retailers face the imperative of implementing a retail media strategy, the number of Retail Media Networks (RMNs) continue to grow. The traditional debate of whether to build or buy a solution has dominated industry discussions, but this binary choice no longer serves the sophisticated needs of modern retail media.

Retail 173

Retail Technology Operations Channel 173

Retail TouchPoints

JANUARY 6, 2025

Instacart is scaling the reach of its retail media technology, Carrot Ads , to give advertisers access to the multibillion-dollar foodservice industry through a new partnership with the B2B ecommerce ordering platform Cut+Dry. Operators will get access to detailed product information, recipes and menu ideas to make informed choices.

B2B 277

B2B Point of Sale Operations Supplies 277