Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. We had stores in Alaska shipping to [people in] the lower 48 states, and shipping from anywhere [in the continental U.S.]

Shipping Costs 312

Shipping Costs Shipping Fulfillment Omnichannel 312

Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. For example, optimizing where each return shipment is routed can minimize shipping costs, prevent cross-border shipments and even enable you to route items to stores low in stock or with higher demand.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

NOVEMBER 8, 2024

1, 2025, Blotner will assume the role of President, Commercial and Operations, overseeing these combined functions as part of an integrated organizational model. “This integration will strengthen our decision-making and enhance our ability to lead in the market.” . marking a brick-and-mortar milestone for the digitally native retailer.

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

lateshipment

JANUARY 24, 2025

You’re happy to make a sale, pack it up carefully, and ship it off. Unfortunately, shipping mishaps like lost, damaged, or stolen packages arent rare. This is where shipping protection software swoops in to save the day (and your reputation). What is Shipping Protection Software? The result?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations. The brand will ship its products out of two U.S. Cookware and knives brand Misen has made Cart.com its official U.S. fulfillment partner.

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

JUNE 28, 2023

Having adequate inventory to ship is job one for any ecommerce business. It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Everything from shipping materials to labels to printer ink are very important.

Operations 275

Operations Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 9, 2024

The Challenges of Shipping Cheese But when done well, an advent calendar can be a boon for business, as it has been for Cheese Brothers. Now the company operates fully online, selling on its website and Amazon as well as wholesaling through Faire. But for cheese the ideal temperature is refrigerated, so around 40 degrees.

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping Costs 306

Shipping Costs Shipping Fashion Fulfillment 306

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

AUGUST 22, 2023

Amazon has relaunched its ground shipping services for sellers after pausing operations in 2020. The offering, Amazon Shipping , allows sellers to deliver orders made through Amazon and other ecommerce sites in two to five business days. Amazon Shipping will provide delivery service within the U.S.

Shipping Costs 246

Shipping Costs Merchant Services Shipping Fulfillment 246

Retail TouchPoints

NOVEMBER 21, 2024

If your team hasn’t considered the following three challenges, though, now is the time – before they become profit pitfalls and everyone from FP&A (financial planning and analysis) to operations is caught flat-footed. For example, the dockworker strike ended quickly, but still caused shipping backlogs.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.”

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

DECEMBER 17, 2024

Through the connection with Omni, the Maven chatbot is able to handle a broad range of customer inquiries directly, including complex requests such as shipping status, order changes, cancellations, returns and exchanges. Manhattan Active Omni has been an integral part of getting orders to our customers as fast and efficiently as possible.

Customer 261

Customer Order Fulfillment Fulfillment Customer Data 261

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Even so, high-end French childrenswear brand Jacadi has a $200 minimum for free shipping, much higher than most consumers find palatable these days.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

NOVEMBER 13, 2023

Globally, Toys “R” Us operates 1,400 stores and ecommerce businesses in 31 countries. Toys “R” Us parent company WHP Global will operate the Mall of America store in partnership with Go! Toys “R” Us parent company WHP Global will operate the Mall of America store in partnership with Go!

Toys 278

Toys Shipping Demo Operations 278

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 1, 2025

This includes real-time notifications for order status, shipping information, refund status and any potential delays. A positive post-purchase experience is crucial for customer loyalty and retention, brand trust and positive word-of-mouth. A modern OMS provides real-time and accurate updates to customers regarding their orders.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

JANUARY 2, 2025

They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences. For those retailers opting to cater to both segments, operational complexities abound. Michael Yamartino is the CEO of Route , a package protection, shipping insurance and carbon offsetting solution serving 13,000 brands.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

JULY 10, 2024

Mislabeled stock can snowball into a customer service dilemma — with wrong items shipping out to buying customers. By addressing common challenges such as inventory visibility, outdated processes, obsolete stock, mislabeling and shifting customer demands, your business can ensure smoother operations and higher customer satisfaction.

Operations 278

Operations Management Shipping Costs Merchant Services 278

Retail TouchPoints

JUNE 27, 2023

In its ongoing bid to appeal to small business owners, Amazon is making business accounts free for sole operators who already have a personal Prime membership. and 80% of those are solo operators with no employees — and that is exactly who Business Prime Duo is set up to help.

Shipping Costs 277

Shipping Costs Operations Small Business Retail Customer Loyalty 277

Groove

OCTOBER 27, 2024

At Groove Commerce, our team is here to provide the support you need, whether you're getting used to a new platform or simply looking for assistance in scaling digital operations as your business grows. Choose a custom B2B eCommerce development platform that’s able to handle your expanding business without halting operations.

B2B 329

B2B eCommerce B2C Shipping Costs 329

Retail TouchPoints

JANUARY 12, 2025

These customers receive an alert that they can either get the shoes shipped to them or pick them up in a brick-and-mortar store. If you purchase something in the store [using the in-store version of the app], well ship it to you for free. The apps store mode also has become a great save-the-sale tactic, said Walker.

Sporting Goods 275

Sporting Goods Mobile Shipping Travel 275

Retail TouchPoints

DECEMBER 9, 2024

This allows products to be quickly pulled from temporary storage locations and packed for shipping as soon as orders arrive, minimizing delays and ensuring a smooth, rapid fulfillment process. And while fast shipping remains important, its no longer a chief differentiator.

Consumer 277

Consumer Social Media Fulfillment Shipping Costs 277

Retail TouchPoints

FEBRUARY 18, 2025

In exchange, Kirklands has agreed to become Beyonds exclusive brick-and-mortar operator and licensee for aseries of small-format (up to 15,000square feet ) neighborhood Bed Bath & Beyond stores.The deal now also includes the operation of BuyBuy Baby stores , following Beyonds February 2025 acquisition of that brand.

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

lateshipment

MARCH 27, 2025

According to an SMB Shipping Pulse Check survey, 71% of customers contacted customer service for shipping issues, of which 39% were related to late deliveries. The good news is that most top shipping carriers, like Canada Post, offer money-back guarantees for failed deliveries on select services. But here’s the thing.

Shipping Costs 130

Shipping Costs Shipping Operations Improvements 130

lateshipment

MARCH 16, 2025

You’re running a business, shipping out packages left and right, and then A package gets delayed, goes missing, or arrives looking like it went through a wrestling match with a grizzly bear. Businesses are missing out on a whopping $3 billion in shipping refunds every single year. Okay, let’s get real for a minute.

Payment Services 130

Payment Services Shipping Costs Shipping Document 130

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services eCommerce Department Stores Shipping Costs 147

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

SEPTEMBER 23, 2022

Keeping your warehouse operations in-house or outsourcing them to a third-party logistics (3PL) company? In internal fulfillment, the business handles the complete process of storing, packing and shipping. Many successful online retailers are choosing to outsource their operations to 3PL provider.

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

Retail TouchPoints

FEBRUARY 26, 2025

Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. One is shipment diversion: when criminals place an order using stolen data or a hijacked account, they leave the default shipping address unchanged to avoid raising fraud flags.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

JULY 10, 2024

Walmart will increase support for its grocery operations with enhancements to its perishable network, including five new high-tech perishable distribution centers (DCs), expansions to four traditional perishable DCs and a retrofit of the retailer’s Winter Haven, Fla. DC with the latest technology. One of the new DCs, in Shafter, Calif.,

Fulfillment 270

Fulfillment Arts Operations Shipping 270

lateshipment

MARCH 8, 2025

Late delivery incidents are frequent, almost inevitable, and happen primarily because shipping carriers fail to keep up with their promises of on-time delivery despite their busy schedules during times like the holiday season and while facing supply chain disruptions. Well, here are the top 10 most common causes of late deliveries: 1.

Management 130

Management eCommerce Shipping Shipping Labels 130

lateshipment

FEBRUARY 28, 2025

You see, a good store policy isnt just a set of rules, but a trust-building tool that helps you set clear expectations on returns, exchanges, refunds, shipping, and more Here well discuss everything you need to know about store policy, from what is and why it’s important to some best practices and how you can create a winning one in no time.

Payment Services 130

Payment Services eCommerce eCommerce Platforms Shipping Costs 130

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. Instead, to do so has become one of the most crippling bottlenecks in an operating stack. How to Get Ready for Peak Shipping. It’s no longer wise to rely on a single relationship with one of the national carriers.

Shipping Costs 327

Shipping Costs eCommerce Retail Shipping 327

Retail TouchPoints

DECEMBER 27, 2024

Theyve grown up with devices in hand, and social media is their base of operations. Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back. Theyre in their late teens to mid-20s and have far more purchasing power than we give them credit for.

Social Media 278

Social Media Retail Shipping Costs Mobile 278