Forrester eCommerce

FEBRUARY 12, 2024

We recently published the Forrester Tech Tide: Enterprise Localization Technologies, Q1 2024, to help leaders in revenue operations, marketing, product, digital, content, and customer experience shape their firm’s investment approach. Do you want to grow? If so, you should review your localization tech stack. A Rising […]

Technology 317

Technology Customer Experience Operations Marketing 317

Retail TouchPoints

OCTOBER 23, 2024

One technology that helps retailers achieve this is Radio Frequency Identification (RFID). RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency.

Technology 275

Technology Consumer Payment Services Retail 275

Forrester eCommerce

SEPTEMBER 25, 2023

What to look for in revenue technology when evaluating platforms as part of adopting an opportunity-based waterfall.

Technology 418

Technology B2B Operations Marketing 418

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

Technology 302

Technology Retail Supplies Operations 302

Retail TouchPoints

MAY 9, 2024

Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations.

Fulfillment 278

Fulfillment Omnichannel Operations Fashion 278

Retail TouchPoints

MAY 21, 2024

Hanna Andersson has named Mike Frazzini, most recently Technology Chief of Staff at FTD , as its new Chief Technology Officer (CTO). At FTD, Frazzini was second-in-command of the retailer’s 300+ -person technology division, advising the CTO on technology vision, architecture, craft, process and organization structure.

Technology 264

Technology Operations eCommerce Retail 264

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

Technology 289

Technology Retail White Paper Fulfillment 289

Forrester eCommerce

JUNE 6, 2024

Technology and data leaders are at a pivotal moment, being pressed to chart a path that capitalizes on new and emerging technology to drive meaningful business results. Learn how Forrester’s annual Technology & Innovation Summit North America can help you get there.

Technology 284

Technology Operations 284

Retail TouchPoints

JULY 24, 2024

Welcome to the new frontier of consumer engagement — the fusion of architectural design and audio-visual (AV) technology. By seamlessly integrating technology with thoughtful design, companies are redefining what it means to experience a brand.

Technology 264

Technology Arts Consumer Operations 264

Retail TouchPoints

JULY 29, 2024

“As a people-led, tech-powered retailer, Walmart is focused on driving innovations that build operational efficiency, improve store associates’ experience and help reduce waste ,” said RJ Zanes, VP of Facility Services at Walmart in a statement.

Technology 283

Technology Consumer Goods Supplies Improvements 283

Forrester eCommerce

FEBRUARY 13, 2024

Style matters when running IT: too slow, and your business misses out on market opportunities; too fast, and you’re transforming operations that the business can’t fully utilize. Learn how the optimal balance of IT capabilities will let you run high-performance IT — the pursuit of continuously improving business results through technology.

Operations 429

Operations Technology Improvements Marketing 429

Forrester eCommerce

OCTOBER 22, 2024

The normally slow-moving technology infrastructure space will see significant disruption in 2025, driven by accelerated appetite for all things AI. Find out more in our 2025 predictions for technology infrastructure and operations.

Operations 195

Operations Technology Information Customer 195

Retail TouchPoints

JULY 15, 2024

The increasing availability of these systems, coupled with a desire to reduce labor costs, simplify operations and remove friction from shopper experiences, have even motivated some retailers to explore the idea of removing hard tags from their LP programs altogether.

Technology 260

Technology Operations Outdoor Electronics 260

Retail TouchPoints

JULY 19, 2024

Today, however, retailers — particularly those that rely heavily on outbound calling and contact center operations — are no longer content with sitting on the sidelines. They desire outbound CX technologies that deliver brand security and protection. AI further complicates the CX picture.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

OCTOBER 21, 2024

Kirkland’s will become Beyond’s exclusive brick-and-mortar operator and licensee for a series of small-format (up to 15,000 square feet) “neighborhood” Bed Bath & Beyond stores. Beyond also will support Kirkland’s digital transformation through improvements in its ecommerce technology.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Retail TouchPoints

MAY 16, 2024

Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

Payment Services 262

Payment Services Technology Payments Retail 262

Forrester eCommerce

OCTOBER 11, 2023

B2B marketing is especially fertile ground for the early adoption of generative AI (genAI) technologies and has already become a beachhead for use cases that span content operations to customer engagement.

B2B 487

B2B Operations Technology Marketing 487

Forrester eCommerce

DECEMBER 17, 2024

This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.

Technology 195

Technology Blog Marketing Operations 195

Forrester eCommerce

SEPTEMBER 28, 2023

*This blog post is co-authored by Sohm Gough Small and mid-sized businesses (SMBs) have been battered over the past three years by the continuing to face headwinds of inflation, supply chain interruptions, macroeconomic uncertainty, and disruptive technologies that threaten market upheaval.

Banking 448

Banking Supplies Blog Operations 448

Forrester eCommerce

OCTOBER 4, 2023

Business and technology decision-makers who work in sales are almost twice as likely as those in marketing to say that marketing operates independently or is minimally aligned with other internal functions. Are your marketing and sales functions aligned? It may depend on who you ask.

Marketing 89

Marketing Operations Technology Other 89

Retail TouchPoints

NOVEMBER 13, 2024

In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them. Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real.

Operations 147

Operations Retail Improvements Document 147

Retail TouchPoints

NOVEMBER 22, 2024

To compete, the robots will be required to grasp and lift various items from standard pallets; place them accurately into open cardboard boxes, maximizing space use and ensuring stability; and to operate autonomously and collaborate safely with humans in close quarters. An information session will take place on Dec. 16, 2024. “We

Improvements 288

Improvements Fulfillment Operations Mobile 288

Forrester eCommerce

DECEMBER 5, 2024

Because CRM is at the heart of all customer operations that directly impact company revenue Emerging technologies are boosting its power. These technologies provide deeper […] Our data shows that close to 70% of organizations plan to increase their CRM investments over the next year.

Technology 221

Technology Operations Customer Customer Experience 221

Forrester eCommerce

AUGUST 22, 2023

copyright law does not “protect works generated by new forms of technology operating absent any guiding human hand.” […] District Judge affirmed the US Copyright Offices’ long-standing position of “human authorship,” ruling that AI-created art cannot be copyrighted. Judge Beryl Howell writes that U.S.

Arts 367

Arts Technology Operations Marketing 367

Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores. The retailer operates across 22 states under the Bealls, Bealls Florida and Home Centric banners.

Management 277

Management Fulfillment Technology Operations 277

Retail TouchPoints

JANUARY 19, 2024

To address these compounding problems, retailers need to re-evaluate their operating priorities by focusing on cost-cutting measures that also enhance customer experiences, such as through automation, AI or other tech. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S.

Payment Services 340

Payment Services Merchant Services Retail Customer Experience 340

Retail TouchPoints

MARCH 20, 2024

Proprietary technology: By building its own technology, Wonder will gain a significant intellectual property (IP) advantage and be able to scale its vertically integrated operations. Prior to this funding round, Wonder most recently received $100 million from Nestlé to bolster its technology and operations business.

Operations 312

Operations Technology Improvements Customer Experience 312

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item.

Improvements 311

Improvements Customer Experience Operations Technology 311

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Electronics 264

Electronics Improvements Management Marketing 264

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. First and foremost, evaluate if your existing technology solution is continuously improving.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277