Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

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RepslyBlog

MAY 27, 2020

One of the most basic tools CPG brands use to understand their position in the market is point-of-sale data. From the very first time a shopper put your product in their cart to the nationwide sales you may enjoy today, POS data paints a picture of when and where your products -- and your competitors’ -- are scanned for purchase.

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Point of Sale POS Retail Marketing 90

Retail TouchPoints

FEBRUARY 10, 2022

There were product shipments that arrived as a “jumbled mess” with damaged items, regular POS system outages, employees paying their own money to learn about the products they sell, and empty shelves — despite the fact that ample product was available at the distribution center.

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Beauty and Health POS Mobile Management 321

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. A study by Retail Dive showed that 62% of customers prefer physical stores because they can feel, touch and see the product.

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Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options.

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Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

JUNE 3, 2020

“The benefit to the retailer is that they have reduced use of their own infrastructure — they don’t have to have POS terminals and the network to support the operation of the equipment within their stores, so they don’t have [responsibility for] the maintenance of the devices,” said Warner.

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Mobile Payment Services Technology POS 295

Retail TouchPoints

OCTOBER 31, 2023

Thieves do not exactly use the POS system, sign up for loyalty cards or freely offer their mobile numbers to get discounts. Those same research chops could be used to better understand who is pilfering merchandise, how they are pulling it off and where it is occurring.

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Sporting Goods Vend Customer Experience POS 297

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

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Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

FEBRUARY 27, 2024

A study by IBM Security found that the average cost of a data breach in 2023 was $4.24 In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology. million, underscoring the significant financial impact of such incidents.

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Payment Services Retail POS Operations 278

Retail TouchPoints

AUGUST 11, 2023

Tip Fatigue is Alienating your Best Customers As tablet-based POS systems have soared in popularity in recent years, consumers are being hit with larger and more frequent tip requests. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen.

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Consumer Payment Services Point of Sale POS 240

Retail TouchPoints

SEPTEMBER 11, 2023

In fact, according to a Forrester Consulting study sponsored by Shopify, 40% of brands say offering experiential retail will be a top priority for them in the next year. Today, point-of-sale devices and iPads are commonly used edge devices that can compute data locally and then send important information back to the cloud.

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Technology Point of Sale Customer Experience Customer Loyalty 264

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

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POS B2B Point of Sale Retail 75

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. At the same time, these platforms also directly influence consumer perceptions.

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Retail Social Media Point of Sale Information 261

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale.

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Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

NOVEMBER 20, 2023

According to a June study by the U.S. To make matters worse, NRF studies found that the impact of theft on retailers’ bottom lines has remained relatively consistent for years, indicating a trend many retailers have struggled to avoid. It’s not just the biggest retailers who are taking a hit; small businesses are feeling the impact.

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Small Business Retail Payment Services Retail Sporting Goods 312

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. This is especially crucial as it was identified as a weak area in this year’s study, and addressing this friction will optimize the overall ordering process.

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Shipping Costs Improvements Live Chat Retail 262

Ecommerce Platforms

JULY 5, 2019

It's quite clear that running a busy food service or retail business without a flexible POS system can be a nerve-cracking experience. To conclude whether Bindo's POS meets the watertight threshold. After all, there are so many POS systems in the market striving so hard to attain any business objectives you may have.

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POS Payment Services Merchant Services Payments 91

Ecommerce Platforms

JULY 29, 2019

At the present moment, there's no such thing as running a thriving retail business, in the absence of a solidly built and cloud-based POS system. But with the prevalence of advanced POS systems , you can now cut above the expected threshold. By the look of things, it appears as a suitable POS system for a couple of niche stores.

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lightspeed POS Definition Merchant Services 91

Retail TouchPoints

JUNE 8, 2020

Although it seems like nonporous plastic credit cards might be cleaner, one study found that cards are dirtier than cash. In a pandemic, that turns point-of-sale terminals where people swipe or dip cards into “bus depots,” where virus particles can stop off and then catch a ride on new cards and new hands to keep spreading.

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Payment Services Consumer Vend Point of Sale 226

iVend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. iVend Mobile POS Mobile POS in retail engages and delights shoppers. Using mobile POS engages shoppers, and sets a retailer apart from the competition.

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POS Point of Sale Mobile Payment Services 98

iVend

AUGUST 19, 2024

Learn more about our integrated retail POS technology platform. Read more In this article we’ll take a look at customer appreciation strategies, why they are important, the steps to create them, and the way that point of sale customer loyalty and promotions technology underpins implementation.

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POS Point of Sale Customer Customer Loyalty 52

Retail TouchPoints

APRIL 30, 2024

In the above Oracle study, 53% of attendees reported that they would prefer a self-service digital checkout experience than having to interact with another person. Last year, it implemented several self-checkout stations for its market concessions. Leaving the Friction in the Dugout For some, that’s still too much human interaction.

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Retail TouchPoints

JULY 5, 2024

Case Study: Maintaining Customer Trust and Business Operations During Peak Times Imagine a busy shopping season when a retailer might face challenges due to multiple outages at their cloud service provider.

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Payment Services Retail Customer Experience Operations 278

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

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Merchant Services Cryptocurrencies Payments Payment Services 342

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

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Payment Services Technology Consumer Retail 255

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs.

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Retail Mobile Consumer Recommendation 290

iVend

MAY 20, 2024

After an unpredictable few years in retail, it’s perhaps no surprise that many retailers have decided to ‘sweat their assets’ and hold on to their POS systems for longer than in the past. Currently, only 21% of retailers are using POS software they’ve adopted within the past two years, and more than 40% of POS software is over five years old.

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POS Payment Services Payments Small Business Retail 52

Ecommerce Platforms

APRIL 5, 2019

Based in Amsterdam, Adyen is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. Clients of Adyen payment solutions can accept money via just about any POS platform but are probably best known for being well-known.

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Payment Services Merchant Services Payments POS 134

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

RetailMinded

NOVEMBER 18, 2020

The study reveals the most significant changes to shoppers’ spending habits since Covid -19 and how this will impact on their behaviours and priorities over the next 12 months. For retailers, the challenge now is to adapt to shoppers’ altered online behaviours quickly and efficiently. . Download from [link]. . Contributed by Brightpearl. .

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Wiser

APRIL 24, 2024

Promotions and discounts were strategically deployed to entice shoppers to try the new flavors, complemented by eye-catching Point of Sale (POS) material designed to draw attention to the freezers.

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Point of Sale POS Presentation Recommendation 78

Retail TouchPoints

AUGUST 17, 2020

Sometimes it takes a fresh set of eyes and efficiency work study measurement to create fresh insight on your operation and a robust business case for change. An agile operation means you are primed to adjust what you do, and are ready to jump and make the most of the opportunities that change brings.

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iVend

JULY 15, 2022

The correlation between employee wellbeing, productivity and profitability is also very well established, with a wealth of studies showing that happy employees contribute to a stronger bottom line. Customer self-service – self-checkout to reduce queues and make for smooth, easy payments.

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Technology Payment Services Retail Payments 98

iVend

JUNE 10, 2024

After an unpredictable few years in retail, it’s perhaps no surprise that many retailers have decided to ‘sweat their assets’ and hold on to their POS systems for longer than in the past. Currently, only 21% of retailers are using POS software they’ve adopted within the past two years, and more than 40% of POS software is over five years old.

POS 52

POS Payment Services Payments Small Business Retail 52

RTP blog

JANUARY 26, 2018

Business Insider did a one-week study of the problem and reported that “While Starbucks promises mobile orders will be ready within three to five minutes of placing an order, the chain fulfilled this promise in just one out of five visits.” Luis Artiz is Group Product Manager for Epson America’s point-of-sale (POS) solutions division.

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Customer Experience Customer Mobile Article 150