Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

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Omnichannel Retail Point of Sale Technology 280

Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record.

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Technology Omnichannel Retail Point of Sale 227

Retail TouchPoints

NOVEMBER 27, 2024

The past year has been brutal for big retailers when it comes to cybercrime. Breaches have compromised customer records, disrupted online sales and caused network outages that impacted customer deliveries. Retailers must adapt and expand their security capabilities to provide the necessary protection. trillion in 2023.)

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Retail Technology Supplies Management 276

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Beginning later this year, U.S.

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Payment Services Point of Sale Retail POS 291

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. A checkout-free Chartwells convenience store debuted in November 2020 at its University of Houston location using technology from Standard.

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Technology Payment Services Customer Experience Blog 271

Retail TouchPoints

MARCH 21, 2022

Sephora USA will deploy the FreedomPay solution in its 500 stores in the Americas as the beauty retailer continues to fortify its digital offerings both in-store and online. Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers.

Technology 228

Technology POS Mobile Point of Sale 228

Retail TouchPoints

SEPTEMBER 5, 2024

AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. Even many tech-savvy retailers are struggling to keep up. Even many tech-savvy retailers are struggling to keep up. Merchandising plays an essential role for modern retailers.

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Retail Reference Social Media Technology 299

Retail TouchPoints

APRIL 18, 2024

Alliance Retail Group (ARG) — a nonprofit self-negotiating ad group that helps independent grocers band together to remain competitive — has launched a retail media network (RMN) that will be powered by Swiftly. billion in retail sales. We are leveraging our consumers and our collective $16.5

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Retail Social Media Point of Sale Omnichannel 247

Retail TouchPoints

DECEMBER 11, 2024

The holiday shopping season appears to start earlier each year, with Black Friday and Cyber Monday deals extending for weeks and retailers constantly competing for consumers attention. Retailers are going to need more than a large peppermint mocha latte to survive this holiday season.

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Retail Point of Sale Gifts Outdoor 237

Retail TouchPoints

APRIL 20, 2022

To capitalize on this expected growth, cannabis retailers are focused on building trust and, most of all, standing out. Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. “Our

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Retail Social Media Technology Events 353

Retail TouchPoints

DECEMBER 6, 2024

The holiday season is undoubtedly one of the most competitive times for retailers and brands vying for shoppers attention and share of wallet. Unlike third-party data, which is often aggregated from external sources and may not be as precise, first-party data comes directly from the retailer, which knows their shopper best.

Retail 266

Retail Sporting Goods Gifts Marketing 266

Retail TouchPoints

DECEMBER 18, 2024

As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). ecommerce sales reached an impressive $1.1 trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 trillion by 2029.

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Retail Clothing eCommerce Social Media 249

Retail TouchPoints

JANUARY 10, 2024

There’s been a lot of talk recently about retailers reporting lower-than-expected earnings due to inventory shrinkage. The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” days, and one doubled its sales in one year.

Shipping Costs 283

Shipping Costs Food and Beverages Retail Supplies 283

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. million last year. million and $3.48

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Retail Payment Services Consumer Operations 248

Retail TouchPoints

FEBRUARY 10, 2021

While technology has continued to have a dramatic impact on the retail industry, the spread of COVID-19 has created new technology trends and accelerated current tech best practices significantly. With retailers focused on digital systems, inventory and management tech has also taken leaps forward.

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Technology Payment Services Retail Social Media 167

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

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POS Mobile Point of Sale Technology 256

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. In the midst of these accelerated changes, few jobs have changed more than retail work. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment.

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Supplies Retail Fulfillment Point of Sale 288

Retail TouchPoints

DECEMBER 11, 2024

Heres what I discovered about Amazons latest wave of grocery retail development: First, a Little Fresh History Those of you who have followed the Amazon grocery saga know that the tech giant has struggled to find its footing in this category since its 2017 $13.7 billion acquisition of Whole Foods. Inside a new Amazon Fresh.

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Retail Electronics POS Other 243

Retail TouchPoints

SEPTEMBER 4, 2024

For retailers, these physical locations are strategic assets that reduce transportation costs and enhance profit margins. Experiential Retail to Redefine Consumer Engagement The future of retail lies in transforming stores into engaging environments that captivate customers beyond traditional shopping.

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Retail Banking Supplies Mobile 246

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. Retailers must provide compelling reasons for in-store visits, blending digital and physical experiences.

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Retail Customer Loyalty Social Media POS 307

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

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Sporting Goods Payment Services Retail Supplies 246

Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

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Small Business Retail Payment Services Retail POS 260

Retail TouchPoints

FEBRUARY 6, 2023

While a cloudy future often leads businesses to hunker down and reduce costs any way they can, retailers are responding in a surprising way. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide.

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Payment Services Omnichannel POS Retail 263

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

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POS Payment Services Retail Mobile 262

Retail TouchPoints

AUGUST 20, 2021

In the ecommerce realm, we’ve seen retail media networks emerge and accelerate. Jay Hutton , President and CEO, VSBLTY ; Maroun Ishac , Director of Business Development, Retail Solutions Division, Intel Corp. ; Retailers have created Retail Media Networks to compete with the Amazons, Facebooks and Googles,” Brown explained.

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Retail Supplies Consumer Webinar 318

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

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Apparel Technology Payment Services Games 259

Retail TouchPoints

SEPTEMBER 7, 2022

As big-brand national retailers adjust to the post-pandemic evolution in shopper behavior, many are adopting new strategies and exploring additional product lines and verticals to boost profits. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

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Retail Operations Management Omnichannel 250

Kissmetrics

JANUARY 6, 2021

With technology evolving rapidly, people have found it more convenient to do their shopping and other transactions online. Enter retail media networks. Enter retail media networks. What is a Retail Media Network? With more and more people shopping online, retail media just makes sense. Pros of Retail Media.

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Retail eCommerce Banking Customer Data 362

Retail TouchPoints

MAY 29, 2024

Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away. It’s also about identifying prime retail “real estate.”

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POS Merchant Services Point of Sale Department Stores 304

Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

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Payment Services Retail Point of Sale Supplies 229

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

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Payments Payment Services Retail Omnichannel 255

Retail TouchPoints

MARCH 15, 2023

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient ways to streamline and enhance their operations and the customer experience. But because they don’t engage consumers, they do little to encourage a point-of-sale purchase. billion in 2021 to $34.77

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Retail Electronics Point of Sale Technology 232

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores. The Brandcrush platform is available globally and is currently undergoing integration with Criteo’s retail media solutions.

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Retail Omnichannel Multi-channel Point of Sale 250

Retail TouchPoints

MAY 31, 2023

Expectations are never-ending in the retail industry. Regardless of the reason, it’s no secret that it’s up to retailers to compel consumers to stay, and many have taken up the call. Online sales accounted for 14.5% of total retail sales in the second quarter of 2022 — a 7.4% Online sales accounted for 14.5%

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Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 247

Retail Clothing Events Technology 247

BigCommerce

DECEMBER 19, 2017

Digital commerce continues to be top of mind for online retailers. Retailers continually optimize their sales channels to deliver more seamless consumer experiences. EMV technology – a chip embedded within credit and debit cards that is generally harder to clone than the traditional magnetic strip of a card.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Conducting a third-party audit of cybersecurity protocols.

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Payment Services Retail POS Operations 258