Retail TouchPoints

FEBRUARY 10, 2025

During Q1 2025, Skechers already has opened 14 company-owned stores and relocated four stores, including Skechers reimagined store in Canadas West Edmonton Mall, now an immersive Performance location featuring half-size pickleball and basketball courts and a range of technology showcases.

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Retail TouchPoints

DECEMBER 18, 2024

While many retailers are updating their tech these days, few are 200 years old like Clarks. Neighbor has since moved on to a new project, but before she did, she took Retail TouchPoints behind the scenes of the year-long undertaking at Clarks to share how her team pulled it off, on time, and the lessons they learned along the way.

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Omnichannel Payment Services POS eCommerce 262

Retail TouchPoints

NOVEMBER 2, 2021

In this day and age, it is imperative that retailers with a digital strategy implement customer journey mapping. If you are only engaging the user at the point of sale, you’re not actually addressing all of their needs. Mapping and analyzing customer journeys enables companies to find gaps in their experiences. Key Takeaways.

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Point of Sale Mobile Customer Marketing 299

Retail TouchPoints

FEBRUARY 28, 2025

Their importance in todays digital world and their relationship with the retail industry should not be underestimated. For example, in retail, when a customer orders something online through an app, it uses an API to enable it to retrieve inventory data to indicate whether or not a product is available.

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Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

JANUARY 6, 2025

Instacart is scaling the reach of its retail media technology, Carrot Ads , to give advertisers access to the multibillion-dollar foodservice industry through a new partnership with the B2B ecommerce ordering platform Cut+Dry.

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B2B Point of Sale Operations Supplies 277

Retail TouchPoints

NOVEMBER 12, 2024

Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail. As the holiday rush looms, retailers face a critical challenge: meeting the demands of tech-savvy consumers who expect seamless, efficient and personalized shopping experiences that combine digital and physical aspects.

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Gifts Magazine Information Social Media 275

Retail TouchPoints

DECEMBER 16, 2022

Lowe’s has unveiled a new solution, developed in its Innovation Labs division, designed to combat retail theft in way that is invisible to customers through the use of RFID chips and the blockchain. We see a future where technologies like Project Unlock can help the entire retail ecosystem create a great environment for our customers.”.

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Retail Point of Sale POS Technology 355

Retail TouchPoints

DECEMBER 5, 2024

The least we can do is set them up for success with the right technology. If you expect your associates to be retail superheroes, here are four things to look for when selecting a POS solution. And think about how true that is in a retail setting. And even for each retailer, POS needs could vary store by store.

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POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

DECEMBER 3, 2024

Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years. Retail TouchPoints (RTP): Obviously, a lot has changed in retail over the past 60 years.

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Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. To stay afloat during the lockdown, some retailers had to let go of their in-store associates. Simplify Checkout and Boost Efficiency.

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Technology Payment Services Retail POS 278

Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record.

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Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. In fact, according to a Forrester Consulting study sponsored by Shopify, 40% of brands say offering experiential retail will be a top priority for them in the next year.

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Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

OCTOBER 30, 2024

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses.

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Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

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Omnichannel Retail Point of Sale Technology 298

Forrester eCommerce

SEPTEMBER 17, 2018

Stripe’s solution combines several of the technology components that go into in-person payments and works to abstract the complexity away for merchants and developers. In-person payments are operationally challenging for merchants. […].

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Merchant Services Point of Sale Payment Services Operations 207

Retail TouchPoints

NOVEMBER 30, 2021

In the first usage of Amazon ’s Just Walk Out (JWO) technology by a non-Amazon international retailer, Sainsbury’s has deployed the cashierless solution in its Holborn Circus convenience store. A checkout-free Chartwells convenience store debuted in November 2020 at its University of Houston location using technology from Standard.

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Technology Payment Services Customer Experience Blog 297

Retail TouchPoints

FEBRUARY 28, 2025

The Wine Finder is available online for more than 500 Marks & Spencer stores and on point-of-sale marketing in 20 Foodhalls. Our technology gives shoppers various ways to voice how to begin a journey of discovery, said Andrew Sussman, Co-founder and CTO of Preferabli in a statement.

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Point of Sale Recommendation Technology Information 179

Retail TouchPoints

MARCH 21, 2022

Sephora USA will deploy the FreedomPay solution in its 500 stores in the Americas as the beauty retailer continues to fortify its digital offerings both in-store and online. Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers.

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Technology POS Mobile Point of Sale 246

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Stripe will be the first payment platform to offer the service to business customers, including the Shopify Point of Sale app this spring. Beginning later this year, U.S.

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Payment Services Point of Sale Retail POS 299

Retail TouchPoints

APRIL 18, 2024

Alliance Retail Group (ARG) — a nonprofit self-negotiating ad group that helps independent grocers band together to remain competitive — has launched a retail media network (RMN) that will be powered by Swiftly. billion in retail sales. We are leveraging our consumers and our collective $16.5

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Retail Social Media Point of Sale Omnichannel 264

Retail TouchPoints

SEPTEMBER 5, 2024

AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. Even many tech-savvy retailers are struggling to keep up. Even many tech-savvy retailers are struggling to keep up. Merchandising plays an essential role for modern retailers.

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Retail Reference Social Media Technology 312

Retail TouchPoints

APRIL 20, 2022

To capitalize on this expected growth, cannabis retailers are focused on building trust and, most of all, standing out. Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. “Our

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Retail Social Media Technology Events 354

Retail TouchPoints

SEPTEMBER 4, 2024

Amazon ’s Just Walk Out (JWO) cashierless technology has found a welcoming home in sports stadiums, a trend that will continue this fall, with a total of 14 new stores joining those already in place at Lumen Field in Seattle and Commanders Field outside Washington, D.C., as well as Baltimore’s first JWO store at M&T Bank Stadium.

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Technology Payment Services Banking Clothing 278

Retail TouchPoints

AUGUST 6, 2024

Additionally, by leveraging the solution’s cloud technology, Sainsbury’s will gain access to AI-powered real-time data and analytics for sales analysis, estimates of future store performance, associate productivity and cash management.

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POS Mobile Point of Sale Technology 278

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. In the midst of these accelerated changes, few jobs have changed more than retail work. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment.

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Supplies Retail Fulfillment Point of Sale 311

Retail TouchPoints

FEBRUARY 6, 2023

While a cloudy future often leads businesses to hunker down and reduce costs any way they can, retailers are responding in a surprising way. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Retail TouchPoints

SEPTEMBER 4, 2024

For retailers, these physical locations are strategic assets that reduce transportation costs and enhance profit margins. Experiential Retail to Redefine Consumer Engagement The future of retail lies in transforming stores into engaging environments that captivate customers beyond traditional shopping.

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Retail Banking Supplies Mobile 264

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

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Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

FEBRUARY 10, 2021

While technology has continued to have a dramatic impact on the retail industry, the spread of COVID-19 has created new technology trends and accelerated current tech best practices significantly. With retailers focused on digital systems, inventory and management tech has also taken leaps forward.

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Technology Payment Services Retail Social Media 173

Retail TouchPoints

JANUARY 10, 2024

There’s been a lot of talk recently about retailers reporting lower-than-expected earnings due to inventory shrinkage. The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” days, and one doubled its sales in one year.

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Shipping Costs Food and Beverages Retail Supplies 310

Retail TouchPoints

MARCH 15, 2023

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient ways to streamline and enhance their operations and the customer experience. But because they don’t engage consumers, they do little to encourage a point-of-sale purchase. billion in 2021 to $34.77

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Retail Electronics Point of Sale Technology 273

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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Payment Services Retail POS Fulfillment 138

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

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POS Payment Services Retail Mobile 278

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

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Payments Payment Services Retail Omnichannel 287

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 278

Apparel Technology Payment Services Games 278

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. Retailers must provide compelling reasons for in-store visits, blending digital and physical experiences.

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Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

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Small Business Retail Payment Services Retail POS 264