RepslyBlog

MAY 27, 2020

One of the most basic tools CPG brands use to understand their position in the market is point-of-sale data. From the very first time a shopper put your product in their cart to the nationwide sales you may enjoy today, POS data paints a picture of when and where your products -- and your competitors’ -- are scanned for purchase.

Point of Sale 90

Point of Sale POS Retail Marketing 90

Retail TouchPoints

MARCH 7, 2025

The 2025 KPMG Modernizing Payments study, based on quantitative research conducted in September 2024, surveyed 690 retailers spanning multiple verticals in Europe, Asia-Pacific, the Middle East and North America. Additionally, 810 financial institutions took part in the survey, which included results and recommendations for both industries.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

SEPTEMBER 11, 2023

In fact, according to a Forrester Consulting study sponsored by Shopify, 40% of brands say offering experiential retail will be a top priority for them in the next year. Today, point-of-sale devices and iPads are commonly used edge devices that can compute data locally and then send important information back to the cloud.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

POS 278

POS Payment Services Retail Mobile 278

Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. A study by Retail Dive showed that 62% of customers prefer physical stores because they can feel, touch and see the product.

Customer Loyalty 258

Customer Loyalty Recommendation Supplies POS 258

Retail TouchPoints

JANUARY 10, 2024

The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” I’ll use a case study to illustrate why warehouse inventory accuracy is so critical. Sneaker and streetwear marketplace Stadium Goods has inventory consigned to it.

Shipping Costs 310

Shipping Costs Food and Beverages Retail Supplies 310

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. At the same time, these platforms also directly influence consumer perceptions.

Retail 261

Retail Social Media Point of Sale Information 261

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale.

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

JULY 30, 2020

According to a Capgemini study, 84% of consumers plan to use touchless technologies to avoid physical contact in stores during the pandemic. This reflects our continued focus on innovation and finding new ways to help maintain the safety of our customers and employees.”.

PayPal 271

PayPal Payment Services POS Technology 271

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. This is especially crucial as it was identified as a weak area in this year’s study, and addressing this friction will optimize the overall ordering process.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

NOVEMBER 20, 2023

According to a June study by the U.S. To make matters worse, NRF studies found that the impact of theft on retailers’ bottom lines has remained relatively consistent for years, indicating a trend many retailers have struggled to avoid. It’s not just the biggest retailers who are taking a hit; small businesses are feeling the impact.

Small Business Retail 312

Small Business Retail Payment Services Retail Sporting Goods 312

Retail TouchPoints

JUNE 8, 2020

Although it seems like nonporous plastic credit cards might be cleaner, one study found that cards are dirtier than cash. In a pandemic, that turns point-of-sale terminals where people swipe or dip cards into “bus depots,” where virus particles can stop off and then catch a ride on new cards and new hands to keep spreading.

Payment Services 226

Payment Services Consumer Vend Point of Sale 226

Retail TouchPoints

JULY 6, 2021

One Gartner study found that 50% of large enterprises will be investing in major initiatives to improve the manager experience by 2022, and their focus will be on automating the administration of multiple worker-related human capital management tasks. One study found that nearly one-third of U.S. Invest in the right tools.

Management 246

Management Retail Technology Improvements 246

Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. In fact, 50% of U.S

Merchant Services 278

Merchant Services Payment Services POS Consumer 278

Retail TouchPoints

AUGUST 11, 2023

On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen. Our study shows that customers are just as likely to tip while being watched (and potentially judged) as they are when given privacy at checkout. Give customers privacy when tipping.

Consumer 240

Consumer Payment Services Point of Sale POS 240

Retail TouchPoints

DECEMBER 13, 2023

A study from marketing research company Alter Agents revealed that 77% of surveyed millennial and Gen Z shoppers shop on social platforms. It is critical for retailers to consider how they appeal to those audiences while they have the added benefit of shopper’s undivided attention in-store.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 298

POS Omnichannel Webinar Point of Sale 298

Groove

OCTOBER 6, 2020

We created a custom eCommerce integration which requires orders to be placed through BigCommerce, making BigCommerce the central point of sale. Since inventory automatically updates, both customers and sales representatives can now see the exact amounts in stock at any given time. The Solution.

BigCommerce 363

BigCommerce Operations Magento B2B 363

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs.

Retail 290

Retail Mobile Consumer Recommendation 290

Retail TouchPoints

APRIL 30, 2024

In the above Oracle study, 53% of attendees reported that they would prefer a self-service digital checkout experience than having to interact with another person. Last year, it implemented several self-checkout stations for its market concessions. Leaving the Friction in the Dugout For some, that’s still too much human interaction.

Retail 285

Retail Clothing Events Technology 285

Retail TouchPoints

JULY 5, 2024

Case Study: Maintaining Customer Trust and Business Operations During Peak Times Imagine a busy shopping season when a retailer might face challenges due to multiple outages at their cloud service provider.

Payment Services 278

Payment Services Retail Customer Experience Operations 278

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

Payment Services 255

Payment Services Technology Consumer Retail 255

Retail TouchPoints

JUNE 3, 2020

Retailers have been much more cautious about adopting facial recognition, and with good reason: the October 2019 study found that 59%. Facial Recognition Has Potential, But The Trust Problem Must Be Overcome. of global consumers say they would avoid a store if it used this technology.

Mobile 295

Mobile Payment Services Technology POS 295

RTP blog

JANUARY 3, 2020

Additionally, OTT still drives the same effectiveness of traditional TV, with a recent study showing that 72% of viewers recall ads, with 40% saying they paused a show to learn more about a product or service. Measurement That Matters.

Cryptography 195

Cryptography Social Media Point of Sale Fashion 195

Retail TouchPoints

OCTOBER 31, 2023

But internal investigations, third-party studies by loss-prevention experts and deep dives into security footage could provide useful data, including greater clarity into a retailer’s “core shoplifters,” store by store. Thieves do not exactly use the POS system, sign up for loyalty cards or freely offer their mobile numbers to get discounts.

Sporting Goods 297

Sporting Goods Vend Customer Experience POS 297

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Retail TouchPoints

DECEMBER 23, 2021

An EY study in August 2020, How Will Brands Adapt to a More Cautious Customer , found that 65% of consumers say they will be more aware of hygiene and cleanliness and 52% will look to use contactless payments to avoid touching things. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Retail 279

Retail Payment Services Consumer Point of Sale 279

RTP blog

JULY 14, 2017

In 2015 alone, they grew by 36%, according to a recent Javelin study. The same study found that losses related to account takeovers increased by a whopping 60% in 2015, amounting to $2.3 million victims, up 16% from the year before, according to a recent study. of their annual revenue to fraud, according to a recent study.

Merchant Services 150

Merchant Services Payments eCommerce Multi-channel 150

Retail TouchPoints

FEBRUARY 27, 2024

A study by IBM Security found that the average cost of a data breach in 2023 was $4.24 Similarly, a ransomware attack can involve not only customer data but also brand secrets that could lead to loss of competitive edge. million, underscoring the significant financial impact of such incidents.

Payment Services 278

Payment Services Retail POS Operations 278

RTP blog

APRIL 27, 2018

According to a ManpowerGroup study, this large swath is expected to comprise 35% of the global workforce by 2020. According to a study conducted by Harvard Business Review , 73% of consumers use multiple channels during shopping journeys, which gives retailers an advantage.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Kissmetrics

JANUARY 6, 2021

The best part of first-party data is that it’s collected right at the point of sale, giving you better insight into buyer behavior. When the pandemic hit, these websites and apps became instrumental in generating sales for retailers. It’s clean and more reliable than third-party data collected by other methods such as cookies.

Retail 362

Retail eCommerce Banking Customer Data 362

GetElastic

AUGUST 23, 2017

State of Fashion 2017 report by Business of Fashion and McKinsey Executives surveyed in the State of Fashion 2017, a joint study made by Business of Fashion and McKinsey, calls e-commerce “the single biggest opportunity of 2016.” The traditional view of a shopping cart and retail point of sale is becoming obsolete.

eCommerce 113

eCommerce Fashion eCommerce Platforms Point of Sale 113

Retail TouchPoints

DECEMBER 2, 2020

Depending on the product, impulse buying represents between 40% and 80% of all purchases, according to various studies. The point-of-sale remains a big opportunity for impulse buys. How much of that happens in-store versus online is hard to say. A 2016 survey found that nearly 80% of impulse buys happen in-store.

Payments 259

Payments Recommendation Payment Services Customer Data 259

Retail TouchPoints

FEBRUARY 10, 2022

There recently was a McKinsey study about why people are leaving. People are assessing: is this what I want to do, is this how I want to live my life? The culture that you have in an organization is exceptionally important. and the number one reason is there’s not a connection with the people that they work with or their supervisor.

Beauty and Health 321

Beauty and Health POS Mobile Management 321

Retail TouchPoints

AUGUST 17, 2020

Sometimes it takes a fresh set of eyes and efficiency work study measurement to create fresh insight on your operation and a robust business case for change. An agile operation means you are primed to adjust what you do, and are ready to jump and make the most of the opportunities that change brings.

Retail 200

Retail Operations Travel Leisure 200